85% sales valuation accuracy
98% sales fee satisfaction
83% lettings valuation accuracy
97% lettings fee satisfaction
Jan 30,2013
Jan 30,2013
1
people found
this helpful
this helpful
Ralitsa originally showed us the property. She was very helpful in initial meetings, getting our tenancy set up quickly. Our letting agent for the management of the property is Ella, but we have also dealt with Emin. On the day of our move, the house had not been emptied or cleaned from previous tenants, which had been promised to us. We were expected to remove everything ourselves, including cupboards, beds and an old television set. We have also had difficulty getting PiP to manage contractors in fixed problems with the property. We have suffered broken drawers, rotting kitchen surfaces, a wobbly wall and poor bathroom plumbing, which lead to leaks coming through the kitchen ceiling. This last problem has taken us over 2 weeks, several e-mails, calls and days taken off work to resolve. I am not impressed with this service at all. And what amazes me the most is that I haven't yet received an apology.
What agent could do to change your mind?
If the agency had responded to queries sooner and undertaken what they had promised, I would not be unhappy with their service. If they cannot complete what a tenant asks them too, then the tenants expectations need to be managed.Attached Filesnbsp;
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Latest Reviews
24th Jun 2020
reviewed by 'Jugdish'
8th Feb 2019
reviewed by 'Kate'
22nd Jan 2019
reviewed by 'Arkadiusz'
13th Nov 2018
reviewed by 'Daisy'
25th Sep 2018
reviewed by 'Marzena'
27th Aug 2018
reviewed by 'Szabi'
Opening Hours
Address
People In Property
9 Coombe Lane
London
Greater London
SW20 8NE
0208 944 7200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 85% | 98% | £350,000 | £350,000 |
| Lettings | 83% | 97% | £757 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 32 | 1 | 117 | 5 | 0 | 0 | 0 | 0 | 2 | 2 |
Areas covered
- SW19
- SW20
- SW15
- SW18
- SM4
- KT3
- KT1
- SW6
- SW17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 24,2020
Jun 24,2020
0
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Hi Guyz,,..Please be careful of that dodgy company!!!
http://www.peopleinproperty.co.uk/
I lost £500 Deposit
They make you sign a £500 deposit contract and then pass your details to a referencing company. They will request a hard Financial Reference from your employer within 48hours ...
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Feb 08,2019
Feb 08,2019
1
people found
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this helpful
People in Property came to my attention by accident and I am extremely pleased. Natalia and the PiP team worked diligently throughout the process to find us a flat with the 'right fit' and within our budget. They were patient with my first timer questions ...
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Jan 22,2019
Jan 22,2019
0
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Contacted agent via email, super fast response, wery friendly and officiant , Natalia found for us house in no time and I need to mention that we were looking for something not easy to find, she was very helpful and from day of viewing a house ...
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Comment on agent fees
Very good
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Nov 13,2018
Nov 13,2018
0
people found
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this helpful
Natalia helped us find our lovely flat to rent! She sorted out all the things and whenever we had any question she tried to answer as soon as possible! Very lovely person!...
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Okay
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Sep 25,2018
Sep 25,2018
1
people found
this helpful
this helpful
PragnÄ podzieliÄ siÄ opiniÄ
na temat agencji i ludzi kt³rzy tam pracujÄ
spotkaliÅmy siÄ z ogromnÄ
pomocÄ
i zaangażowaniem przemili ludzie fachowiec i ogromnie pomocni polecam agencje tam spotkasz to czego szukasz
Google translate:
I would like to share my opinion about ...
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Comment on agent fees
Bardzo miła fachowa obsluga
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Aug 27,2018
Aug 27,2018
3
people found
this helpful
this helpful
Natalea I will give her ***** she is great so hopeful and understanding quick response I definitely Recommend her So professional In her job...
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Comment on agent fees
Reasonable
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Aug 27,2018
Aug 27,2018
2
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this helpful
this helpful
Have had a great experience with People In Property. Our first contact was Natalia Krupinska. She has been very helpful and available for us at all time. Got all the paperwork done in a few days so we didn't have to wait much with moving ...
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Comment on agent fees
Good
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Aug 24,2018
Aug 24,2018
2
people found
this helpful
this helpful
In general when you are searching to rent or buy a property the whole process is very stressful. Luckily for me and my parterner this time was the only time when we really enjoyed the process.
I will definitely work again in the future with ...
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Comment on agent fees
Everything was very easy Natalia was available for our queries anytime when we had one.
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Aug 24,2018
Aug 24,2018
1
people found
this helpful
this helpful
Sally has been consisitent and thorough in all her financial duties looking after my properties. Follows through and always deals with any concerns quickly and efficiently. Glad Sally has returned!...
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Comment on agent fees
Reasonable fees.
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Aug 22,2018
Aug 22,2018
1
people found
this helpful
this helpful
Natalia is lovely! Very responsive to all of my messages and easy to deal with - she made it quick and painless. Easiest move I have made so far!...
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Aug 09,2018
Aug 09,2018
1
people found
this helpful
this helpful
Very supportive agent with good knowledge and orientation in letting market. Very useful with advices and helpful to find proper flat to rent....
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Comment on agent fees
good
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Aug 08,2018
Aug 08,2018
1
people found
this helpful
this helpful
Had some initial misgivings due to previous reviews but I needn't have worried. Natalia was very helpful and professional throughout, queries/concerns were addressed promptly and what can often be a stressful process was made very simple and stress-free.
Keep up the good work....
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Comment on agent fees
Reasonable
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Jul 30,2018
Jul 30,2018
1
people found
this helpful
this helpful
One of the best agent whom i have faced. I would really recommend her
She has helped me alot when i needed to get into the property.
Once again i thank her....
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Jul 27,2018
Jul 27,2018
1
people found
this helpful
this helpful
I'm so happy my house it's very nice.
People in Property made the whole process to be smooth especially NATALIA- she was excellent
Highly recommended!...
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Comment on agent fees
very reasonable
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Jul 26,2018
Jul 26,2018
1
people found
this helpful
this helpful
Natalia was very helpful throughout the process of finding and renting our flat. She was always on hand to answer any questions and made sure we were happy throughout the move....
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Jul 26,2018
Jul 26,2018
1
people found
this helpful
this helpful
People in Property have a good understanding of customer needs and expectations. In particular Natalia Krupinska understood my requirements for lettings and insured these were match with the local setting. Natalia was helpful and courteous at each stage of my move in. Great work!...
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Comment on agent fees
The fees are reasonable
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Jul 26,2018
Jul 26,2018
1
people found
this helpful
this helpful
It is my first time renting after years of owning my own house. Natalia and the team guided me through the process, accommodated my needs in terms of timing both of the renting of the accommodation and also times to meet.
They made it a ...
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Comment on agent fees
Fees were upfront and acceptable.
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Jun 28,2018
Jun 28,2018
0
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I lost £300 Deposit.
My boss on holiday and they failed my reference to take my deposit.
very pushy agent...
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Comment on agent fees
very bad
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Jul 19, 2018
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(1)
Dear Richie
Thank you for taking the time to leave review. However I am very surprised with your comments.
You have tried to falsify your employment reference by creating a new domain name and email account after giving several different names and email accounts to the reference agency to obtain employment references.
As you know we use a 3rd part reference agency to obtain references on our behalf to make sure people cannot forge references.
We have very clearly informed you of the r ...
May 21,2018
May 21,2018
1
people found
this helpful
this helpful
Dreadful service. Was very rude and unhelpful from the start. Complete lack of professionalism and very unpleasant to a prospective customer...
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Comment on agent fees
N/a
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Jul 12, 2018
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(2)
Dear "Terrible customer service" I am sorry to hear about your dissatisfaction of the service you have received. I would be grate full if you can give me some details of your self and experience, so I can look in to your complaint. ...
Oct 25,2017
Oct 25,2017
0
people found
this helpful
this helpful
Extremely helpful and pleasant to deal with. Very time efficient in response to emails/messages. Quick at processing the documents.
Overall very satisfied with the whole process....
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Comment on agent fees
Reasonable
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Aug 18,2017
Aug 18,2017
1
people found
this helpful
this helpful
We mainly dealt with Deniz, and had a very positive experience.
Firstly Deniz was always prompt, professional and friendly. In addition to this (something one expects from good estate agents), there were other distinctive features. She was flexible and helpful.
In dealing with us, she ...
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Aug 17,2017
Aug 17,2017
0
people found
this helpful
this helpful
Yasseen has been excellent helping us move in to our new property.
He is responsive on email and text, on the point in negotiations and went the extra mile to find information for us even after contract completion. He is very personable not pushy and ...
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Comment on agent fees
Yasseen was worth his fees
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May 10,2017
May 10,2017
0
people found
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Deniz is a super star. Always go the extra mile to satisfy her customers( Tenants and potential tenants).
She is very dedicated and honest....
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Comment on agent fees
Very reasonable and no hidden fees
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Apr 29,2017
Apr 29,2017
0
people found
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Deniz is a star :) Very approachable, friendly, efficient with very effective communication. We were really anxious about finding a house as we only had a week left on our contract. However Deniz came to the rescue, working outside her office hours to secure an amazing ...
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Comment on agent fees
Good
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Apr 26,2017
Apr 26,2017
0
people found
this helpful
this helpful
I strongly recommend the agency,especially the estate agent Mr Jebara who has got a very professional approach towards his clients. He is really kind and dedicated to his job. We really appreciate his help....
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Apr 06,2017
Apr 06,2017
0
people found
this helpful
this helpful
Deniz Gunes has assisted me on letting a property at Raynes park. She has been helpful, happy to Assist. Good explanation and nice communication....
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Comment on agent fees
Good
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Apr 05,2017
Apr 05,2017
1
people found
this helpful
this helpful
Effective and friendly customer services.
My requests were answered from both Yasseen &Emma, in a short space of time, with a positive outcome....
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Mar 17,2017
Mar 17,2017
0
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I'm very happy with a service from people in property.Deniz is the one who helped me through everything....
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Comment on agent fees
Very good
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Mar 17,2017
Mar 17,2017
1
people found
this helpful
this helpful
Great communication with Oliver & Emma and very easy to deal with. Property was as described with no hidden surprises and the contract and payments cleared with time to spare. Overall, a great service and the process was a dream compared to moving into our previous ...
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Mar 16,2017
Mar 16,2017
0
people found
this helpful
this helpful
Denize helped us a lot with our search for a place to rent. She was very helpful and extremely responsive even after work hours. Very honest and supportive! Many thanks Deniz!...
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Comment on agent fees
Good
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Natalia
(14)
Emin
(14)
Oliver
(8)
Sally
(5)
Nadia
(4)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:57 PM 30/10/2017 by allAgents
Best Letting Agent in SW20 
I am very sorry to hear that you are not happy with the level of service you have received from People in Property.
Our aims do our best to keep all our clients happy and provide a professional service. I appreciate there were some issues at the beginning of your tenancy but I was under the impression we have addressed and resolved these issues as I have never heard anything further from you.
I am sorry again for the inconvenience caused but as you know and specified on your tenancy agreement, the tenants are responsible to have the property professionally cleaned at the end of the tenancy and remove all personal belongings from the property. But this was not the case. I know this is not an excuse and as and agent we still have responsibilities to make sure the property is cleaned and ready for the new tenants. However after checking the property we have realised that property was not cleaned and lots of personal belongings were also left by the previous tenant.. And as you were moving in only 2 days after the previous tenants have vacated the property hasn't given us much time to resolve all the issues.
I have personally come to meet you at the property on the day you moved in and apologised for the inconvenience and tried to resolve everything. Unfortunately as it was a weekend and most people were either not working or already busy, but I have managed to arrange someone to remove all the furniture out and I have also agreed to compensate you for the cleaning of the property as the property was still not cleaned to a good standard even though we have had the property cleaned a day earlier.
Once again apologies for the inconvenience cause, but I would have been able to look in to this if I was made aware of the situation. In the future please contact me directly if you have any issues and I will make sure that you do experience any problems.
Best Regards
Emin Karakaya
Director