71% lettings valuation accuracy
53% lettings fee satisfaction
Sep 15,2020
Sep 15,2020
0
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Terrible! The agents, especially Luara, do not work to help the clients. Rude, Poor service, and unhelp. Would recommend using any other letter agency.
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Latest Reviews
10th Jun 2021
reviewed by 'Wei'
21st Dec 2020
reviewed by 'Luke'
4th Aug 2020
reviewed by 'Ms.'
Opening Hours
Address
The Bristol Residential Letting Co
19 Clifton Down Shopping CentreWhiteladies Road
Clifton,Bristol
North Somerset
BS8 2NN
0117 973 5237
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 71% | 53% | £751 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 25 | 2 | 4 | 7 | 0 | 0 | 0 | 0 | 1 | 3 |
Areas covered
- BS1
- BS
- BS2
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Aug 17,2021
Aug 17,2021
0
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Superbly managed for the past 15 years. Danny, Ed, and the team are first class, professional, and client focused. Highly recommended...
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Jun 10,2021
Jun 10,2021
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I booked a view two days ago, but I didn't see anyone when I arrived the house. I have to call them and they told me they cancelled the view two days ago. I was so angry because me and my boyfriend quitted work early ...
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Dec 21,2020
Dec 21,2020
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I inherited The Bristol Letting Agent Co and am delighted with their service to date. It's been well over 2 years with them at the helm and their service, communication and professionalism is always very good. I recommend anyone looking for an agent in the area ...
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Sep 15,2020
Sep 15,2020
0
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Terrible! The agents, especially Luara, do not work to help the clients. Rude, Poor service, and unhelp. Would recommend using any other letter agency....
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Sep 02,2020
Sep 02,2020
2
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A truly disappointing experience with this agency, their lettings agent, Amy, in particular. What an astonishingly, baffling human!
There to liaise with potential tenants yet so reluctant, to provide even the most basic details, regarding a rental property.
Vague, rude, unhelpful, disinterested. Pretty much sums ...
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Aug 04,2020
Aug 04,2020
2
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I'm really embarrassed to be writing this after hearing such good reviews about the agents.
I went to view a really nice property yesterday put on the market by these guys - as far I'm aware regardless of COVID-19 and limited viewings this was lifted ...
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May 10,2018
May 10,2018
4
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As a landlord I would strongly recommend avoiding this company. They are inept. They conduct shoddy property repairs, which are expensive and often have to be performed repeatedly. They have also caused damage to my property, which they have refused to accept liability before, despite ...
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Comment on agent fees
Hugely overpriced for providing no service
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Jun 08, 2018
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(1)
Dr White, your property was not in fact rented by our company, it was rented by Medics on the Move, a company which we bought on the retirement of its owner in November 2015. We cannot be held responsible for issues that were dealt with prior to November 2015 by another company. What I do accept however is that our communication with you latterly could have been better and for that I do apologise. It is entirely regrettable to us that our relationship with you has ended on such a sour note. We m ...
Mar 13,2018
Mar 13,2018
0
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BRL have been managing my flat in Bristol for many years. I have been overseas for several of these and it was always very reassuring to know that they were there looking after my flat, which of course is a big investment, and my tenants.
...
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Comment on agent fees
Standard fees, but well spent for professional letting and management.
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Feb 16,2018
Feb 16,2018
2
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Having rented in Bristol for 6 years I can honestly say this was one of the most useless agencies I ever experienced.
Sent us the wrong tenancy information before we moved in (very worrying as we then saw someone else's private information!) When we moved in ...
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Comment on agent fees
Very bad. Absolutely extortionate fees for the service received.
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Jun 08, 2018
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(1)
I am extremely disappointed to see that you have such a low opinion of us. I can assure you that as business we place a huge amount of importance on customer service, the success of our business ultimately depends on it. We have to meet the expectations of both our tenants and our landlords if we are to continue to grow and develop as a business. We proactively request feedback from both tenants and landlords so that we can address any areas where we are not performing as we should be.
I co ...
Aug 14,2017
Aug 14,2017
2
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We have had rented a flat with Bristol Res Let, and from the very beginning there were issues. The flat was not cleaned properly when we moved in, and they claimed they had a professional cleaner come in. Then they were unhappy with the pay ...
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Comment on agent fees
very outrageous. £36 when leaving for them to come in with a piece of paper and write down everything that is wrong with the place. And huge agency fees at the start of the tenancy. and when renewing the tenancy its an extra £30.
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Dec 01,2016
Dec 01,2016
0
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I met Lara last August when I went to the Br. Res. letting Co's offices as I wanted to rent my apartment. Lara was very professional and she gave me all the information I needed and within a few days she managed to find a ...
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Comment on agent fees
Good
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Nov 04,2016
Nov 04,2016
0
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Caroline has looked after the letting and management of my flats for many years and as a landlord I couldn't be happier. She is totally professional, knowledgable and always pro active with help when required. She's also extremely nice to deal with. I don't have ...
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Mar 09,2016
Mar 09,2016
0
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This company took over the letting of a house we rented from another company. Since they took over it has been nothing short of a disaster. They have not actioned any maintenance issues and now have the cheek of attempting to take from our deposit.
...
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What agent could do to change your mind?
ExcessiveAttached Filesnbsp;
Comment on agent fees
Excessive
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Feb 19,2015
Feb 19,2015
0
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From viewing the flat to handing in my notice (relocating, not a problem with the flat!), the Bristol Residential Letting Agency has proven to be professional, efficient and friendly throughout. I have dealt with Amy throughout who has been lovely, and I can't recommend them ...
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Jan 17,2015
Jan 17,2015
0
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This company have a high level of commitment and professionalism to support us as landladies. They made the managing of the whole renting process a seamless experience for us; we were consulted on all issues and problems and then these were sorted/solved. We do ...
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Nov 20,2014
Nov 20,2014
0
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Staff member 1: Amy Sheppard
Amy Sheppard is responsible for the daily administration and management on our behalf in all dealings with the tenant in our flat. In addition, she oversees and advises us efficiently and promptly of any and all necessary maintenance work or other ...
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Sep 29,2014
Sep 29,2014
0
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Excellent service: Sophie and Amy always professional and friendly. Never had any problems. Paperwork for renewal and arrangements always on time....
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Apr 10,2014
Apr 10,2014
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I have used Bristol Residential as a landlord for six years now and have found Ed and his team to be really on the ball. They always handle the inevitable issues that crop up with tenants highly professionally and provide good advice. I strongly recommend ...
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Mar 11,2014
Mar 11,2014
0
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Deborah was extremely helpful in the process of finding the two rental properties that we have as a family and went above and beyond our expectations. Both properties rented out very quickly - the negotiators do a great job -- and the management service takes ...
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Feb 25,2014
Feb 25,2014
0
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We found Danny to be very knowledgeable and helpful in pointing out what we needed to do in order to let a property.
Hugo was very efficient in organising the electricity and gas inspections and also the EPC.
We needed to do everything to a ...
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Jan 30,2014
Jan 30,2014
0
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Bristol Residential Lettings were friendly, professional and helpful at every stage of letting our property. They were prompt in handling any issue we had and found tenants quickly and to our complete satisfaction. I would recommend this company as a landlord....
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Dec 10,2013
Dec 10,2013
5
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TENANTS FROM ABROAD PAY ATTENTION!!
These guys demand an outrageous amount of 6 months in advance (plus deposit and fees) for letting a property to anyone moves into the UK for the first time, even if the tenant has already got a job with steady payroll!
...
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Apr 21, 2015
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I have to agree with Dr Panos Kloukinas. Response provided by the agency is misleading, as option to pay 6 months in advance has been given to us by the agency representative within a matter of hours after a viewing. Hence no credit check took a place. This situation does make you feel undermined and disrespectful as your suitability and financial stability decided by agent's personal judgment.
Unfortunately we would not recommend services. ...
Oct 11,2013
Oct 11,2013
1
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this helpful
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Dear Ed and all the team at BRL,
I have used your company several times over the last few years and the service has alaways been exceptional. BRL have always managed to rent out my property in record time to high quality tenants and I ...
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Aug 22,2013
Aug 22,2013
1
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I have been so pleased with the service I have received. From the initial meeting to viewing to finding a tenant. The process has been smooth and everyone I have dealt with friendly and supportive....
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May 29,2013
May 29,2013
1
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I am Receiver of a number of flats and I used Bristol Residential Lettings on three of them. I found that they quickly found tenants for all three at the rents they suggested and have subsequently managed them effectively and efficiently, dealing with any issues ...
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Apr 08,2013
Apr 08,2013
1
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I found the service offered by the Bristol Residential Letting Company second to none, and they were exceptionally helpful froim start to finish. Specifically, the Lettings Negotiator was absolutely incredible at every stage of the process. She was helpful, insightful and literally went above and ...
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Mar 21,2013
Mar 21,2013
1
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The Bristol Residential Letting Co have managed my property for about 5 years, and I have always found them to be well organised, efficient and thorough....
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Mar 03,2013
Mar 03,2013
1
people found
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We are landlords living abroad, and having let out our flat for 2 decades through another letting agency, we are so pleased that we made the change about 5 years ago to the Bristol Residential Letting Company.
For several years now we have ourselves used our Bristol ...
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Feb 11,2013
Feb 11,2013
0
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I have so far used three different agents to manage my property in Bristol mainly because the first sold his business to the second from whom I had horrendous servce. Ed Osborne and his team stand out as by far the most professional team I ...
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Feb 08,2013
Feb 08,2013
0
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I have used Bristol Res Lets since I purchased a number of flats for let in 2006
I have never had an issue with them in all these years. I have found the individuals I have dealt with always thoroughly professional and effective in executing their ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Clifton Office Complaints Procedure
The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.
1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.
2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.
3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail [email protected] who will ensure the grievance is investigated by a Director not directly involved with the grievance.
4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk
