97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Aug 29,2021
Aug 29,2021
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I have had experience as a buyer with Smart Homes, I am a first time buyer.
Smart Homes fit the estate agents stereotype perfectly. They will provide you with a deadline within which you must make an offer, they have taken this approach with me on no less than three properties I have been interested in within the B28 area of Birmingham. So, they will tell you that the deadline to put in your offer is, say, 12.00pm on Thursday. Before 12.00pm on Thursday you put in your offer. In the three offers I put forward my first offer was 5,000 over the asking price. For the second property I went in 10,000 over the asking price. For the third property I went in 15,000 over the asking price.
Once you have put in your offer they will not let you know if your offer is the highest offer. You would think letting you know would be to the seller's advantage right? Unless, of course, they have a preferred buyer or worse a vested interest in a quick sale.
On the Saturday that follows you will receive an email from a different member of staff (it is always someone different to the individual you were previously dealing with) to tell you that the offer was declined and they will also add that the seller has decided to accept an alternative offer thereby closing any potential opportunity you might have to improve your offer and the seller's position... why would they give you that opportunqity if the sale can be closed quicker and they can get their commission?
Later I checked all three properties on Land Registry. One sold in May 2020, one in April 2021 and the last one in June 2021. All of them sold for less than what I offered. How is that to the seller's advantage?
This is an agency to avoid as a buyer - unless they have been instructed by the seller of a house which you really like, those are the only circumstances under which I approach them. Particular people to avoid are Irene, Nicola and Emma, I have had dealings with all three of them as a buyer and they do not deserve your money. As an agency, Smart Homes do not deserve to be in business due to the absolutely disgraceful level of greed which is neither to the advantage of the seller nor is it favourable to a buyer. So we should complain, complain and complain until they shut them down, they do not deserve to be in business.
Smart Homes fit the estate agents stereotype perfectly. They will provide you with a deadline within which you must make an offer, they have taken this approach with me on no less than three properties I have been interested in within the B28 area of Birmingham. So, they will tell you that the deadline to put in your offer is, say, 12.00pm on Thursday. Before 12.00pm on Thursday you put in your offer. In the three offers I put forward my first offer was 5,000 over the asking price. For the second property I went in 10,000 over the asking price. For the third property I went in 15,000 over the asking price.
Once you have put in your offer they will not let you know if your offer is the highest offer. You would think letting you know would be to the seller's advantage right? Unless, of course, they have a preferred buyer or worse a vested interest in a quick sale.
On the Saturday that follows you will receive an email from a different member of staff (it is always someone different to the individual you were previously dealing with) to tell you that the offer was declined and they will also add that the seller has decided to accept an alternative offer thereby closing any potential opportunity you might have to improve your offer and the seller's position... why would they give you that opportunqity if the sale can be closed quicker and they can get their commission?
Later I checked all three properties on Land Registry. One sold in May 2020, one in April 2021 and the last one in June 2021. All of them sold for less than what I offered. How is that to the seller's advantage?
This is an agency to avoid as a buyer - unless they have been instructed by the seller of a house which you really like, those are the only circumstances under which I approach them. Particular people to avoid are Irene, Nicola and Emma, I have had dealings with all three of them as a buyer and they do not deserve your money. As an agency, Smart Homes do not deserve to be in business due to the absolutely disgraceful level of greed which is neither to the advantage of the seller nor is it favourable to a buyer. So we should complain, complain and complain until they shut them down, they do not deserve to be in business.
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Latest Reviews
Featured Review
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reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
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15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Opening Hours
Address
Smart Homes
316 Stratford Road
Shirley,Solihull
West Midlands
B90 3DN
0121 744 4144
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 100% | 99% | £450 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 54 | 0 | 28 | 1 | 675 | 12 | 329 | 10 | 32 | 4 |
Areas covered
- B90
- Shirley
- B14
- B28
- B13
- B91
- B47
- B92
- B93
- B94
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 27,2023
Feb 27,2023
0
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Nov 25,2024
Nov 25,2024
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Helen provided exceptional support on a tricky and lengthy sale of a leasehold property. She worked proactively to find solutions to all the blockages we came up against and communicated clearly and promptly through the process. The final outcome was that buyer and seller ended ...
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Nov 17,2024
Nov 17,2024
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Bought a home from smart homes hassle free. Sue was dealing with me she was amazing went the extra mile. Would highly recommend smart homes for anyone selling or buying....
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Nov 15,2024
Nov 15,2024
0
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Couldn’t have done the whole process without Helen due to some unforeseen issues.
What an asset to smart homes! Thanks for all your help!!...
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Nov 14,2024
Nov 14,2024
0
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I couldn't have wished to have gone with a better estate agents to buy and sell. The one thing that stands out the most for me with Smart Homes is their communication. With smart homes I never felt like I was left in the dark ...
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Oct 29,2024
Oct 29,2024
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Fantastic experience from all staff I came into contact with.
Friendly and efficient. Always kept us informed and updated on our sale....
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Oct 26,2024
Oct 26,2024
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Outstanding customer service! Very professional estate agents who really understand the importance of communication, updating their customers and always going above and beyond.
By far the best agents in the area. I would thoroughly recommend Smart Homes and would use them again myself....
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Oct 20,2024
Oct 20,2024
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Helen and the team was fantastic, was always above and beyond....
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Oct 17,2024
Oct 17,2024
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Dear Smart Homes Team,
We would like to express our heartfelt gratitude in providing a great service during the sale of our home and we are happy we chose you to represent us.
A special mention has to go out to Sue Danter, for her ...
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Oct 15,2024
Oct 15,2024
1
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Helen Cole was very helpful letting me know all events leading up to the sale of my fathers house, she was extremely helpful....
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Oct 04,2024
Oct 04,2024
0
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Just sold through Smarts, happy with the price they achieved and the communication throughout the whole process was excellent....
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Oct 02,2024
Oct 02,2024
0
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If you are fortunate enough to have Helen Cole progressing your sale, you'll be delighted! A difficult chain, we wouldn't have got it through without her, she was amazing and a credit to Smart Homes. Jamie Smart himself too was kind, generous with his time ...
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Sep 30,2024
Sep 30,2024
0
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After being with a previous agency who were unreachable, and resulted in 3 offers which couldn't progress. I moved over to Smart homes. I can honestly say they have gone above and beyond, no matter who i have spoken to at the branch, they're always helpful ...
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Sep 27,2024
Sep 27,2024
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The staff provide a very professional and thorough service. Always available to speak to on the phone, give advice and weekly updates on sales progression....
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Sep 19,2024
Sep 19,2024
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This was my second time using Smart Homes to sell my home and they have been brilliant again. Their customer service is second to none and they run a very slick operation. Would highly recommend them to all....
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Sep 08,2024
Sep 08,2024
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Great communication and very helpful staff. Sue and Helen worked hard to get this sale through as quickly as possible. It was hard work but Helen had great communication skills and helped move it on a lot....
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Aug 31,2024
Aug 31,2024
0
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Brilliant service from Smart Homes. I cannot thank them enough for making our house sale stress free.
I had been let down by another local agent who cancelled my appointment at 2 hours notice. However, I called Smart Homes in the hope of getting an valuation ...
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Aug 19,2024
Aug 19,2024
0
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I am very happy with the service I received from Smart Homes. From start to finish I was kept up to date with what was happening as regards to selling my property. Would highly recommend them to anyone thinking of selling a property...
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Aug 06,2024
Aug 06,2024
0
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We recently had the pleasure of working with Smart Homes during our home-buying process, and although they were not our direct agent, their service was exemplary. The sales progression team, especially Helen, was superb. Helen was constantly in touch, diligently chasing all parties involved and ...
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Aug 05,2024
Aug 05,2024
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From sale to completion Helen was with us supporting us with the sole aim of achieving our sale and onward purchase. We couldn't have done it without her! Thank you Helen you're amazing!...
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Aug 01,2024
Aug 01,2024
0
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We bought our Solihull house through Smart Homes and were really impressed with their service: highly responsive, professional but also courteous and approachable. Being in a chain, it was good to know the sale progression team was always on top of things, liaising with all ...
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Jul 31,2024
Jul 31,2024
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Positive experience when selling our house through Shirley smart homes branch. Helen was always in contact on a weekly basis giving us updates and always there to answer any questions ....
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Jul 29,2024
Jul 29,2024
0
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Seamless experience, other than the usual expected hiccups with solicitors.
Helen was always on hand keeping me updated
And ensuring everyone in the chain was well informed, managing expectations for all.
Helen as always is a true professional. Driving momentum to avoid delays.
Thank-you for ...
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Jul 29,2024
Jul 29,2024
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I was the buyer through smart homes. I am very happy with the service and how professional, supportive and consistent they were with their communication. They made the whole process very easy to follow, understand and was on hand at any point. Helen, in particular ...
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Jul 15,2024
Jul 15,2024
0
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For the whole sales process from marketing, viewings and negotiation through to completion Smart Homes were incredibly efficient, professional and friendly.
Throughout the sale communication was excellent, continually keeping us informed of every step along the way.
I couldn't recommend the team at the Shirley ...
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Jul 08,2024
Jul 08,2024
0
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5 star service from start to finish. Viewed the property in April and had the key by june, very prompt service throughout. All staff members were very helpful and always kept me informed and upto date with the process and progress. Would highly recommend using Smart ...
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Jul 01,2024
Jul 01,2024
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Sorry this is late but i just want to thank all the team at Smart homes for selling our house you were all very professional and efficient as we were working to a tight deadline. There is one person that needs a mega thankyou and ...
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Jun 10,2024
Jun 10,2024
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Smart Homes was amazing to deal with form start to completion! Started with Josh Field who made us feel comfortable in selling our house . Then Helen Cole took over who was amazing! She took it to completion, always in contact with us every week. If ...
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Jun 06,2024
Jun 06,2024
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We purchased a home through Smart Homes - Helen handled our purchase.
Helen kept us involved at every stage and really helped things to go smoothly.
We would definitely use Smart Homes to sell our property in the future!...
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Jun 04,2024
Jun 04,2024
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Thoroughly professional, kept me informed throughout and persistent. I can’t recommend them highly enough...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
Best Estate Agent in Midlands 
We appreciate purchasing a property can be a stressful time for everyone especially in the current market with such a high demand for property within the areas you have mentioned however we are unable to look into your review further as it appears you have registered your review in 2 different names; “Steve” and “Umer Khan”. If you could kindly confirm via email to [email protected] the name in which you made your offers then we will certainly look into your review further and be able to respond appropriately.
Thank you x
Kind regards
Emma Daffurn
Branch Manager