100% sales valuation accuracy
100% sales fee satisfaction
Dec 10,2020
Dec 10,2020
1
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Avoid like the coronavirus
The worst letting company in Cardiff bar none. Unprofessional, rude, utterly awful in every aspect of customer service. Without naming names, let's just say that since this company has been taken over by another company, standards have clearly dropped through the 1st floor ceiling, through the ground floor and are nestling horribly on the waste pipes in the cellar. I've used MJ on a few occasions for property let's in the past 10 years and to see what they have become is disappointing given they're a local company. I have a friend who has rented from these cowboys (I say cowboys, it's disrespectful to cowboys) for the past 6 years and he has mentioned the numerous issues he's getting with them over the past 18 months.
I'm sure many other tenants will relate to this and the following. MJ have a cheeky little system where they take your call, note it down on their system (Fix Flow) and tell you someone will be in touch. 2 days later, you'll not receive anything back so you'll call them. You'll discover on this 2nd call that there is no recording of your issue on their wonderful Fix Flow system, so they'll re register your issue and promise another call back. 2 days later, nothing. So you'll call again. On this occasion, they may say they've contacted the landlord and awaiting a reply - there's nothing they can do until the landlord gets back. 2 days later still nothing. You call, they'll give you the same old jargon. Now this is as far as I'm concerned a fob off system until the tenant just goes away. I've had numerous unacceptable issues in the past year which I won't go in to detail (for the moment at least). On each occasion I've gone down the same path of being fobbed off left right and centre until I eventually pay to fix the problem myself out of my own pocket.
I could write a book on the problems I've encountered with this company. They need fixing from the top, down. Changes need to be implemented quick or they won't be around too much longer. You can't run a sustainable company on terrible service. This company will have a rude awaking very soon, I have no doubt about it.
Sort it MJ. You're fooling no one.
The worst letting company in Cardiff bar none. Unprofessional, rude, utterly awful in every aspect of customer service. Without naming names, let's just say that since this company has been taken over by another company, standards have clearly dropped through the 1st floor ceiling, through the ground floor and are nestling horribly on the waste pipes in the cellar. I've used MJ on a few occasions for property let's in the past 10 years and to see what they have become is disappointing given they're a local company. I have a friend who has rented from these cowboys (I say cowboys, it's disrespectful to cowboys) for the past 6 years and he has mentioned the numerous issues he's getting with them over the past 18 months.
I'm sure many other tenants will relate to this and the following. MJ have a cheeky little system where they take your call, note it down on their system (Fix Flow) and tell you someone will be in touch. 2 days later, you'll not receive anything back so you'll call them. You'll discover on this 2nd call that there is no recording of your issue on their wonderful Fix Flow system, so they'll re register your issue and promise another call back. 2 days later, nothing. So you'll call again. On this occasion, they may say they've contacted the landlord and awaiting a reply - there's nothing they can do until the landlord gets back. 2 days later still nothing. You call, they'll give you the same old jargon. Now this is as far as I'm concerned a fob off system until the tenant just goes away. I've had numerous unacceptable issues in the past year which I won't go in to detail (for the moment at least). On each occasion I've gone down the same path of being fobbed off left right and centre until I eventually pay to fix the problem myself out of my own pocket.
I could write a book on the problems I've encountered with this company. They need fixing from the top, down. Changes need to be implemented quick or they won't be around too much longer. You can't run a sustainable company on terrible service. This company will have a rude awaking very soon, I have no doubt about it.
Sort it MJ. You're fooling no one.
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16th Dec 2023
reviewed by 'Customer'
12th Nov 2021
reviewed by 'A.G.'
28th Jul 2021
reviewed by 'HSB'
18th Dec 2019
reviewed by 'Diane'
Opening Hours
Address
Moginie James
92 Albany Road
Roath,Cardiff
Cardiff County
CF24 3RS
02920 730888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 6 | 2 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 16,2023
Dec 16,2023
0
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Great Lettings team, Highly recommend. Have rented through them for the second time now and have never had any issues. they are polite and knowledgeable on the properties that i have enquired about. 10/10 Service. Best estate agents in Cardiff....
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Nov 12,2021
Nov 12,2021
0
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We didn't have a great experience with Moginie James. We were just about to move out of a property when our landlord decided to change the letting agent and contacted Moginie James. The landlord passed out contacts details without our consent and Moginie James began ...
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Jul 28,2021
Jul 28,2021
0
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We rented from Moginie James for two years and they were the most excellent letting agent I have ever come across in my entire life. I wouldn't hesitate to recommend them to anyone and was thrilled with their service and conduct throughout our entire tenancy. ...
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Dec 10,2020
Dec 10,2020
1
people found
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this helpful
Avoid like the coronavirus
The worst letting company in Cardiff bar none. Unprofessional, rude, utterly awful in every aspect of customer service. Without naming names, let's just say that since this company has been taken over by another company, standards have clearly dropped through the 1...
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Jun 04,2020
Jun 04,2020
5
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Landlords and Tenants beware!!
This company is a money grabbing, ruthless, inhumane, ignorant and quite frankly a bunch of cowboys.
They’ll tell you everything you want to hear before you move in. Once the contract is signed their attitudes change and they literally couldn’...
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Dec 18,2019
Dec 18,2019
5
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DO NOT RENT A PROPERTY FROM THESE.. THEY WILL LEAVE YOU WITH NO HOT WATER.. NO HEATING.. THEY STATE ON THE TENNANCY AGREEMENT THAT ALL WHITE GOODS ARE WORKING.. WHEN NONE OF THEM ARE!!!.. THEY WILL NOT ANSWER PHONE CALLS EMAILS OR HAVE THE DECENCY ...
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Dec 13,2019
Dec 13,2019
7
people found
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My tenancy with Moginie James has been constant stress, lies and let downs. Unfortunately they are an agency who will fob you off with lies at every point until you stand up to them.
I rent a flat from MJ who advertised as water included. ...
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May 10,2019
May 10,2019
1
people found
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this helpful
Cat Sollis provided, very efficient, polite, prompt service.
Oh! and the house in Roath was sold in 5 working days.
Thank you
Ted Wilson
Cardiff...
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Comment on agent fees
Fair
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Nov 19,2018
Nov 19,2018
1
people found
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this helpful
I tried to rent a property. After all credit checks and nonsense questions about my husbands who works overseas and would not be on the tenancy aggrement. I have been informed that our guarantor has been failed in some cases. Then offered to pay up ...
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Comment on agent fees
Very bad fee policy
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Sep 19,2018
Sep 19,2018
0
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I have found Mogine James a pleasure to deal with from my first meeting with Graham the Branch Manager to date. Viewings were carried out by various members of the team... Sarah, Joanne, Luke, all of whom were extremely helpful and professional and kept me ...
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Comment on agent fees
Good
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May 09,2018
May 09,2018
1
people found
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Took £450 in letting fees from us but haven't responded to my emails about the soiled carpet sooo.. Not exactly winning any impressive contests.
House should have been cleaner and in better shape when we moved in, alas we are stuck fixing the place up to ...
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Comment on agent fees
Way, way too high.
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May 16, 2018
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Further update: we also sent them an email about a leak but they haven't responded to that either. ...
Nov 01,2017
Nov 01,2017
3
people found
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this helpful
I asked for available properties for rent.they send me a list. Phone them for viewing after few minutes they couldn't find out those properties available. Give me another properties details after so many personal questions including how much you money you making a month ...
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Oct 14,2017
Oct 14,2017
2
people found
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Dealt with Nicola who was very professional. Other staff members were very helpful but unfortunately I do not have their names. Really looking forward to renting my new home....
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Sep 12,2017
Sep 12,2017
3
people found
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I have viewed several properties with Joanne recently who has always been friendly, very informative and always conducts herself in a professional manner. She is an asset to Moginie James....
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Comment on agent fees
n/a - I am a purchaser
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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