Reiss-Samuels
Canary Wharf, London, E14
4.4/5, 187 reviews
84% recommended
79% sales valuation accuracy
77% sales fee satisfaction
60% lettings valuation accuracy
88% lettings fee satisfaction

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“Stay well clear...”

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Aug 25,2020
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Satnam
By: 'Adelaide'
Aug 25,2020
3 people found
this helpful
A memorable experience - Satnam is pushy, and the contracts and clauses ridiculous... when these were checked by our lawyer their response was '35 pages of utter bollocks'. The landlord was not willing to alter legally unenforceable agreements (even the postcode was wrong). I would suggest everyone steer clear of Reiss-Samuels and the properties they let.

You will be treated like royalty and given the best sales pitch to find a property. If you wish to be bullied into taking a place without having time to check the paperwork go ahead... Make sure you are aware you are not dealing with agreeable landlords and agents!
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By: Sat
Feb 19, 2022
Your son Ziggy and his friends dropped out of renting a 6 bedroom house the day after the contract started because one of the prospective tenants moved university and didn’t sign the assured shorthold tenancy agreement

Your son was offered another property which they wanted to take and due to your inference and may I remind you were not even a guarantor because of 1 clause they didn’t move in as you wanted your son to study without no interference of viewings which is understandable

You simply didn’t like that we did not wish to speak to you as you were not a named person on the assured shorthold tenancy agreement

When the question was asked about repairs to the property you said it was ok for repairmen to come in but not other people to do viewings

Your son was a replacement tenant sample tenancy agreement were sent out before a 1 week deposit was paid and no the the landlord does not change the assured shorthold tenancy agreement

One of the tenants parents confirmed you were a interfering old bag and her son did not have a place to stay as they had prepared to sort out housing months and months ago

You ruined the chance for Ziggy moving Ng into a lovely house in Ironmongers place not us not the landlord and his assured shorthold shorthold tenancy agreement

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Latest Reviews

View all Reviews 187
28th Nov 2024
reviewed by 'Landlord E14'
“Landlord review management, really pleased with the service I receive from this office i found them very approachable and understanding ......”
17th Oct 2024
reviewed by 'Elly'
“Great service from the start. I contacted the letting agent via zoopla and they answered and booked me in the ......”
6th Sep 2024
reviewed by 'Donna'
“Satnam Gill is a fine example of how an agent should be.Second year my daughter rented a property in ......”
21st Apr 2024
reviewed by 'Kira winters'
“Excellent service from sending a email via the site rightmove up to the date the contract tenancy agreement was signed ......”
20th Apr 2024
reviewed by 'B Pankaj'
“I have recently been dealing with a guy called Sat. He has been so unbelievably helpful, professional, knowledgeable, attentive and ......”
10th Apr 2024
reviewed by 'Abiola'
“successfully renewed the tenancy for my daughter for another 12 months. As a guarantee/guarantor on the lease it worked out ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 00:00
  • Sunday: Closed
Address

Reiss-Samuels
12 Tiller Road
Canary Wharf,London
Greater London
E14 8PX
020 3189 2621

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 79% 77% £0 £0
Lettings 60% 88% £495 £4,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 2 135 15 0 0 2 0 4 12
Areas covered
  • E14
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Landlord review management, really pleased wi......”

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Nov 28,2024
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By: 'Landlord E14'
Nov 28,2024
0 people found
this helpful
Landlord review management, really pleased with the service I receive from this office i found them very approachable and understanding with my specific requirements for a tenant and tenants Satnam Gill is extremely helpful in achieving what my expectations were, kept me up to date ...
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“Great service from the start. I contacted the......”

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Oct 17,2024
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By: 'Elly'
Oct 17,2024
0 people found
this helpful
Great service from the start. I contacted the letting agent via zoopla and they answered and booked me in the same day for a viewing Staying in air bnb is convenient however nothing beats having my own place I can call home for the next ...
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“Pleased parent 2nd year...”

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Sep 06,2024
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By: 'Donna'
Sep 06,2024
0 people found
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Satnam Gill is a fine example of how an agent should be. Second year my daughter rented a property in docklands through reiss Samuel's A pleasure to deal with throughout the process, very personable, appreciates all his prospective clients and their current circumstances and goes ...
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“Excellent service from sending a email via th......”

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Apr 21,2024
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By: 'Kira winters'
Apr 21,2024
0 people found
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Excellent service from sending a email via the site rightmove up to the date the contract tenancy agreement was signed No pushing, left alone to choose which place we wanted Once chosen they met all of our needs, would recommend, 100% better service then any other ...
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“I have recently been dealing with a guy calle......”

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Apr 20,2024
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Sat
By: 'B Pankaj'
Apr 20,2024
0 people found
this helpful
I have recently been dealing with a guy called Sat. He has been so unbelievably helpful, professional, knowledgeable, attentive and just overall excellent! Moving Flat is so stressful and Sat really has taken that stress away. He’s very quick to respond to my emails ...
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“successfully renewed the tenancy for my daugh......”

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Apr 10,2024
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By: 'Abiola'
Apr 10,2024
0 people found
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successfully renewed the tenancy for my daughter for another 12 months. As a guarantee/guarantor on the lease it worked out well apart for the request we put across pushing for a 9 month tenancy. Professional estate agent and landlord combined...
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“As someone who has moved from place to place ......”

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Mar 21,2024
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By: 'Rajan Salhotra'
Mar 21,2024
0 people found
this helpful
As someone who has moved from place to place and encountered terrible service from multiple agencies. Reiss Samuels offer a high level of service with management of my property. A particular mention to Satnam Gill who goes above and beyond with his service. I would ...
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“Distressing Experience...”

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Mar 17,2024
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By: 'GC'
Mar 17,2024
4 people found
this helpful
My dealings with Reiss Samuels, Satnam Gill in particular, came about when my child was looking for accommodation for the next academic year with a group of University friends, and the place they found was being managed by this company. I was a little taken ...
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By: Satnam
Mar 17, 2024
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Gillian Peachment I trust you are well, its amazing how the two parents who failed to read the criteria even though on two occasions in writing before the reference process started are the ones writing negative comments online. You should not be providing false or misleading information. Reiss-Samuels do no manage the property as stated on the holding deposit contract clearly you failed to read that as well and the criteria for a guarantor prior to the holding deposit being paid and the h ...

“Professional and helpful was my experience wi......”

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Oct 24,2023
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By: 'Will Becker'
Oct 24,2023
0 people found
this helpful
Professional and helpful was my experience with this company, I have checked out of my house and decided to return to students halls in SE10 due to unforseen circumstances with another tenant Satnam appreciate your efforts in looking for a studio apartment unfortunately the ones ...
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By: sat
Oct 27, 2023
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Will, i trust you are well i did try and get hold of you on several occasions to discuss the acceptance of your offer with the studio in question but was unable to get hold of you All the best with your new accommodation and we are a phone call away should you require any further assistance in the future ...

“HAPPY CUSTOMER KINGS COLLEGE STUDENT We hav......”

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Oct 12,2023
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By: 'Nikki Palmer'
Oct 12,2023
0 people found
this helpful
HAPPY CUSTOMER KINGS COLLEGE STUDENT We have entered into into our final year at kings college London and have moved from canary wharf rented through the real estate agent reiss samuels. A special shout out to Satnam at Real estate agency Reiss samuels he assisted ...
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By: Sat
Oct 12, 2023
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Good Morning Nicole, I trust this reply finds you well, thank you for your comments left on allagents this morning and have a great day today ...

“Cannot fault the service by Satnam and his co......”

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Oct 01,2023
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By: 'Pete Jenkins'
Oct 01,2023
0 people found
this helpful
Cannot fault the service by Satnam and his colleague. Satnam showed me around the property and answered all the questions I had, he does like to talk LOL take it as compliment Mr Gill The properties are finished to an exceptional standard and the process ...
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By: Emma
Oct 02, 2023
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Mr Jenkins I hope all is well, thank you for your comments and we hope you contact us again in the future Have a pleasant day ...

“can't believe how reiss-samuels is still runn......”

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Sep 30,2023
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Satnam
By: 'FUSATNAM'
Sep 30,2023
5 people found
this helpful
can't believe how reiss-samuels is still running with so many bad reviews out there!!! my friends and i stayed at ambassador square and it was a total nightmare. seriously! the pics online were so deceiving! the actual place was a mess, broken stuff everywhere, and ...
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By: Satnam
Oct 04, 2023
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This person is a Troll, Taking into account a reward was put on the table for supplying the information below this person has failed to do so, after a SCATHING ATTACK on us why would this person not want to confirm the information below and be rewarded handsomely in the process??? 1. CONFIRM YOUR FULL NAME 2. WHICH PROPERTY YOU RENTED 3. SHOWING PROOF REISS-SAMUELS MANAGE THE PROPERTY AND DEAL WITH REPAIRS Nothing to do with image this industry is regulated with governing bodies invo ...

“Unprofessional Handling of Tenancy Agreements...”

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Sep 30,2023
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By: 'Anna'
Sep 30,2023
4 people found
this helpful
I recently had an unfortunate experience with RS, particularly with Satnam Gill. Despite their seemingly positive ratings, I found their service lacking in professionalism and attention to detail. The tenancy agreement they provided had incorrect documents, and despite bringing it to their attention, they failed ...
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By: satnam
Sep 30, 2023
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Anna, Your review is false this has not happened i do not recall where someone has dropped out due a tenancy agreement being incorrect. Reiss-Samuels do not prepare the assured shorthold tenancy agreements and you would no that if you were going to rent through us. PROVE US WRONG AND THIS COMMET WILL BE DELETED Do tell us who you are even on this website or contact us directly on [email protected] ...

“I have lived in this property in Manchester R......”

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Sep 30,2023
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By: 'Ansh Bangera'
Sep 30,2023
0 people found
this helpful
I have lived in this property in Manchester Road for 2 years now my landlord Mr. Hetal Patel is very nice and so is the estate agent Reiss Samuels. We are going to move out soon as we have graduated. Many thanks again for all your ...
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By: Satnam Gill
Sep 30, 2023
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Congratulations on your graduation excellent news, i wish you all the best with your future plans and i am glad to hear you has a good experience with your landlord and us All the best ...

“Happy Student tenant Overall me and my hous......”

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Sep 30,2023
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By: 'Ankita'
Sep 30,2023
0 people found
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Happy Student tenant Overall me and my house mates rented a nice flat from Reiss-Samuels on the isle of dogs, we had no choice to live here we could not find no places close to our work and university in London City university Satnam you ...
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By: Satnam
Sep 30, 2023
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Hi Ankita, thank you for your comments wish you well settling into your flat. Have a nice weekend ...

“Third year in a row I am acting as a financia......”

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Sep 20,2023
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By: 'Liv Campbell'
Sep 20,2023
0 people found
this helpful
Third year in a row I am acting as a financial guarantor for my son with Reiss-Samuels and the same property owner Mr Rakesh Patel. 1st year 6 bedroomed house 2nd year 5 bedroomed house and 3rd year 1 bedroomed flat Some years ago my first conversation with ...
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By: Satnam
Sep 21, 2023
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Hello Olivia, I trust you are well thank you for comments, yes 3rd time round and i totally agree the landlord is very well organized. Regarding the reference process as its a different property although owned by the same person we have to start the reference process for the guarantors again as previously explained if Toby renewed in one of the properties then guarantors would not need to be referenced checked. ...

“STUDENTS: Think Twice Before Renting with Reiss-Samuels!...”

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Sep 15,2023
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By: 'Jehab'
Sep 15,2023
6 people found
this helpful
I deeply regret not heeding the numerous negative reviews on Reiss-Samuels before getting involved with them. My landlord was Rakesh Patel, the same individual spotlighted in a concerning article on Morning Star (https://morningstaronline.co.uk/article/b/east-london-property-tycoon-accused-of-exploiting-tenants-by-stealing-their-deposits). The experience was nothing short of ...
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By: Satnam
Sep 21, 2023
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no call, no email received by the fake name reviewer Jehab please do contact us so we can assist you further date of this reply 21st September 2023 ...

“Very happy with my new apartment i am a inter......”

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Sep 15,2023
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By: 'Rabbi Kazi'
Sep 15,2023
0 people found
this helpful
Very happy with my new apartment i am a international student from Bologna and found renting a apartment in London hard as i can not afford to pay the years rent upfront Satnam very much thank you so much for your help this week...
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By: Satnam Gill
Sep 16, 2023
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Good morning Rabbi, Do get in touch if you need any further assistance and thank you for your comment. Say Hello to your family from us. ...

“Excellent experience from start to finish the......”

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Sep 06,2023
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By: 'Kevin Bryant'
Sep 06,2023
0 people found
this helpful
Excellent experience from start to finish they have a nice selection of different apartments in Canary Wharf. Satnam showed me around 6 apartments in the Isle of Dogs one bedrooms and studios eventually choosing west ferry road Helion court....
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“DO NOT RENT WITH REISS SAMUELS- THEY LEFT US HOMELESS ......”

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Aug 31,2023
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By: 'Tegan'
Aug 31,2023
2 people found
this helpful
DO NOT RENT WITH REISS SAMUELS- THEY LEFT US HOMELESS IN ORDER TO MAKE MORE MONEY. The managing director was possibly the best example of abhorrent customer service. He is the most unprofessional individual I have ever encountered, and I cannot fathom any of these ...
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By: Satnam
Sep 01, 2023
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Tegan Firstly the landlord gave three extensions for the guarantor/guarantors to complete the reference process which included filling in application forms and providing documentation. All confirmed in writing. The prospective tenants were well organised no issues there. On the 3rd March i convinced the landlord to give your guarantor additional time for his paperwork to come through which he agreed to do. This is all confirmed in writing On the 2nd June Email sent to everyone co ...

“5 star review for Sat was exceptionally helpf......”

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Mar 09,2023
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By: 'Patrick'
Mar 09,2023
1 people found
this helpful
5 star review for Sat was exceptionally helpful throughout the process of tenancy renewal. He was thorough and ensured that everything was dealt with between the landlord and myself quickly and clearly. As I had not expected the positive outcome that came to fruition, getting his ...
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By: Sat
Mar 13, 2023
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Hi Pat, i trust you and Sam are well and glad your staying for another 12 months in the property ...

“Hi there,I had a great experience the letti......”

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Oct 29,2022
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By: 'Ellen Peterson'
Oct 29,2022
0 people found
this helpful
Hi there, I had a great experience the letting agent and special thanks to Sat. The quality of their services and their professionalism in every aspect of their business was great. Sat who was consistently professional, polite and extremely knowledgable made sure to understand my ...
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By: Satnam
Nov 01, 2022
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Hi Ellen, thank you for your comments we finally got there in the end. It was a pleasure assisting you. ...

“4 Ladies found Reiss Samuel's to be very prof......”

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Jun 30,2022
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By: 'Bethan'
Jun 30,2022
0 people found
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4 Ladies found Reiss Samuel's to be very professional and they demonstrated a great attitude in working alongside our sales and lettings team . After meeting Satnam the director I was very impressed with passion and hands on approach in ironing out all minor details and handling ...
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By: Satnam Gill
Jun 30, 2022
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Hi Beth hows it going. The pleasure was all ours dealing with you and the others ...

“Moving house is stressful at the best of time......”

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Mar 05,2022
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By: 'Hetty'
Mar 05,2022
0 people found
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Moving house is stressful at the best of times, let along amidst a pandemic. However this was the least stressful experience i've had in moving - Reiss samuels were thorough and responsive communication, knowledge of the property & management, and kind demeanour meant that I felt ...
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“Thank you Satnam for all your help you have b......”

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Feb 19,2022
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By: 'Pam P'
Feb 19,2022
0 people found
this helpful
Thank you Satnam for all your help you have been so kind to allow us to still move in after everything that happened I can promise you everything will be smooth sailing moving forward I cannot thank the landlord enough as well...
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“Me and my partner have just moved in a nice m......”

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Feb 18,2022
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By: 'Se10 8hu'
Feb 18,2022
0 people found
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Me and my partner have just moved in a nice maisonette here in greenwich Reiss samuels have been wonderful to work with very polite, very responsive, and It's been refreshing and lovely to be able to rely on such excellent and conscientious people when things ...
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By: sat
Feb 18, 2022
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Dear Nev, I trust you and mike are well, i can only apologies on behalf of the check in clerk who are a third party company. ...

“By far the rudest and worst Estate agent expe......”

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Feb 11,2022
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By: 'Tom C'
Feb 11,2022
4 people found
this helpful
By far the rudest and worst Estate agent experience I have ever had the displeasure of being in contact with. I admit there was some misunderstanding on my part about the posted property, but how the agent handled with a condescending tone as well as ...
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By: Keisha
Jun 12, 2022
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I agree, by FAR one of the rudest. Terrible customer service. ...

“Pleasure to go through as a tenant. RS went a......”

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Feb 11,2022
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By: 'Ripal'
Feb 11,2022
1 people found
this helpful
Pleasure to go through as a tenant. RS went above and beyond to help us a find an ideal apartment that suited both our budget and location preferences. R/S gave us all the advice we needed and was contactable throughout the process. Very efficient ...
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By: Sat
Feb 12, 2022
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Good morning Ripal Thank you for your kinds words it was a pleasure assisting you finding a property Have a nice weekend ...

“Nice company to deal with just rented a 1 bed......”

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Sep 12,2021
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By: 'Jack R'
Sep 12,2021
0 people found
this helpful
Nice company to deal with just rented a 1 bedroom in E14 in isle of dogs quite area a bit of me...
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By: Sam
Sep 13, 2021
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Dear Mr Reid We hope you have settled into your new apartment in the isle of dogs All the best Jack ...

“This review pertains to my experiences as a t......”

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Jun 02,2021
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By: 'Simon Sullivan'
Jun 02,2021
0 people found
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This review pertains to my experiences as a tenant living in a property managed by Charan at Reiss-Samuels for nearly three years. In brief, the entire experience has been very well organised and smoothly executed. If there we issues requiring attention, Charan would be in ...
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By: Charan kaur
Jun 02, 2021
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Dear Mr Sullivan Thank you for your kind words ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:08 PM 13/05/2016 by Satanam

Awards won by Reiss-Samuels, London E14 8PX



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