91% sales valuation accuracy
86% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 13,2020
Jul 13,2020
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I first received a letter from Roger Moore saying that our rent was going to be increased by 10%, this 3 days before our rent was due to come out. This is not legal because we were meant to have some kind of warning, but we complied as to start off the relationship with our new estate agent (as our account had been transferred). This should have been red flag number one.
The boiler in the residence was faulty. It had failed every inspection. It caused the ceiling to cave in, to which we had no use of our dining room (and in turn because we had to place our furniture in the living room we lost that space also) for months. When I thought the builders (as discussed with the builders) were due to come they simply did not arrive. Upon calling Roger he said 'did you not call them to sort it out?' Hardly in anyway helpful. He had made no attempt to help or confirm with the builders. The builders had told me that another leak was caused due to the bath not being properly supported and the drainage pipe was coming un lodged, this meant that my partner and I were left unable to use the electric shower our entire time there. When I asked for this to be sorted (over a matter of weeks of begging) builders came to inspect and Roger sent a photo via recorded delivery of a photo taken without my permission of some baskets and personal items I had on the bath blaming that for the leak. Upon removal of these baskets the issue still persisted but by this point Roger Moore had refused communication with me, saying he would only speak to my partner. I told him this wouldn't be possible due to my partner working 6am - 7pm he still refused. I have emails to my partner confirming that Roger refused communication with us.
Early Summer last year my partner and I noticed the wallpaper was coming off the wall. I knew that I would receive no help or communication, so I removed the wallpaper and redecorated the wall myself, I work as a handywoman, so excluding the money out of pocket, it wasn't a problem. When mould began to form on the wall my partner called Roger Moore and he told us we were due an inspection. An estate agent came, took photos of the wall and said that he'd talk to someone to get it sorted. This never happened. 3 months later a boiler man came to fail the boiler once more, explaining that the pipe steam is released from was just expelling water onto the outside of the property causing the mould in the dining room. He took photos of the wall told us that it was frankly 'dangerous' and should be sorted immediately as the damp could damage the electronics in the room, not to mention the air quality in that house was atrocious. Nothing was done to resolve this issue till my partner and I decided to move out in February. I didn't realise how dangerous the air quality in the house was until I had finally moved out. I find it appalling that they let us live in those conditions for so long.
We are yet to receive our deposit back due to complications with the deposit scheme and the deposit not being properly transferred when we had changed to their estate agents.
I would not recommend renting from Horton Knights Doncaster
The boiler in the residence was faulty. It had failed every inspection. It caused the ceiling to cave in, to which we had no use of our dining room (and in turn because we had to place our furniture in the living room we lost that space also) for months. When I thought the builders (as discussed with the builders) were due to come they simply did not arrive. Upon calling Roger he said 'did you not call them to sort it out?' Hardly in anyway helpful. He had made no attempt to help or confirm with the builders. The builders had told me that another leak was caused due to the bath not being properly supported and the drainage pipe was coming un lodged, this meant that my partner and I were left unable to use the electric shower our entire time there. When I asked for this to be sorted (over a matter of weeks of begging) builders came to inspect and Roger sent a photo via recorded delivery of a photo taken without my permission of some baskets and personal items I had on the bath blaming that for the leak. Upon removal of these baskets the issue still persisted but by this point Roger Moore had refused communication with me, saying he would only speak to my partner. I told him this wouldn't be possible due to my partner working 6am - 7pm he still refused. I have emails to my partner confirming that Roger refused communication with us.
Early Summer last year my partner and I noticed the wallpaper was coming off the wall. I knew that I would receive no help or communication, so I removed the wallpaper and redecorated the wall myself, I work as a handywoman, so excluding the money out of pocket, it wasn't a problem. When mould began to form on the wall my partner called Roger Moore and he told us we were due an inspection. An estate agent came, took photos of the wall and said that he'd talk to someone to get it sorted. This never happened. 3 months later a boiler man came to fail the boiler once more, explaining that the pipe steam is released from was just expelling water onto the outside of the property causing the mould in the dining room. He took photos of the wall told us that it was frankly 'dangerous' and should be sorted immediately as the damp could damage the electronics in the room, not to mention the air quality in that house was atrocious. Nothing was done to resolve this issue till my partner and I decided to move out in February. I didn't realise how dangerous the air quality in the house was until I had finally moved out. I find it appalling that they let us live in those conditions for so long.
We are yet to receive our deposit back due to complications with the deposit scheme and the deposit not being properly transferred when we had changed to their estate agents.
I would not recommend renting from Horton Knights Doncaster
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Latest Reviews
10th Sep 2024
reviewed by 'GTucker'
25th Apr 2024
reviewed by 'Linda'
31st Oct 2023
reviewed by 'Jordan'
13th Sep 2023
reviewed by 'Steve'
28th Apr 2023
reviewed by 'Grace'
30th Sep 2022
reviewed by 'Jill Hamilton'
Opening Hours
Address
Horton Knights Estate Agents
39-45 Printing Office Street
Doncaster
South Yorkshire
DN1 1TP
01302 760322
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 86% | £64,000 | £200,000 |
| Lettings | 0% | 0% | £550 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 9 | 0 | 2 | 0 | 1 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 10,2024
Sep 10,2024
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I have used Horton Knights to sell 2 properties. I have been very pleased with how I was kept up to date with progress of the sale throughout . Any queries or questions I had were answered very quickly and in a professional manner and the team ...
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Apr 25,2024
Apr 25,2024
0
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This is my first experience of selling a property and I can honestly say they have been truly amazing, Francis came out to value the property and explained everything to me step by step. The bungalow was only on for a short while before they ...
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Oct 31,2023
Oct 31,2023
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Dealt with Horton knights on a property. Which was being sold also by another estate agent. After putting in an offer Katie from Horton knights contacted me to say congratulations you have been accepted. Few hours later she then called be to say unfortunately the ...
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Oct 31, 2023
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(1)
Good morning Jordan.
As mentioned in my email to you and as alluded in your review the other offer on the property came in via the 2nd agent marketing the property .
Despite the process that needs to be followed this was put to the vendor by the 2nd agent and the vendor agreed it. This was not our doing obviously in this situation we also miss out on a sale also .
My colleague was simply acting on instruction from our client when asked to deliver the news.
If you wish to put a complain ...
Sep 13,2023
Sep 13,2023
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An excellent service from Francis, Roger and the team. During what is rarely anything but a stressful time:- selling a house, I was very happy with the communication and advise that was given to me at every stage. The result was as good, and ...
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Apr 28,2023
Apr 28,2023
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Huge Thank you to Chloe and her team at Horton knight! Chloe went above and beyond for me, always replying to emails straight away and helped chased up where possible.
So grateful and happy with the service I received.
Thanks again
Grace...
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Sep 30,2022
Sep 30,2022
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10/10 HIGHLY RECOMMEND HORTON KNIGHTS .FANTASTIC SERVICE FROM START TO THE VERY END .TOOK A LARGE AMOUNT OF STRESS OF MY SHOULDERS SELLING MY PROPERTY .EVERYTHING WAS FOLLOWED UP WITHOUT ANY DELAY .ROGER MOORE WENT ABOVE &BEYOND FOR ME .EXCELLENT SERVICE .BUYING OR SELLING USE THESE ...
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Jan 03,2022
Jan 03,2022
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We had some delays due to Covid (no fault of them at all), all circumstantial and at times we were constantly ringing HK as we were eager to move in. They were always great to speak to and couldn't have been nicer really. When we ...
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Mar 17,2021
Mar 17,2021
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Even a star speak for itselfs ??after seeing the house, as you told us to wait, we wait for 3 days to get an answer.
After many calls you told us, yes you will have an answer , and the last day the house was rent....
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Mar 18, 2021
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(1)
Good morning. Unfortunately due to high demand on rental property and restricted access on viewings due to covid regulations we are experiencing delays. Ultimately we pass on all details of applicants for the landlord to make a decision and try to turn it around in a reasonable time scale. Please do not hesitate to call the office as i will be more than happy to speak to you in person about this .
Roger
Horton Knights ...
Jul 22,2020
Jul 22,2020
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What a fantastic and professional service Provided by Roger and all the staff at Horton knights estate agents Doncaster we would highly recommend them if you are considering selling or buying your next home we would give them a 5 star rating and would definitely use ...
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Jul 13,2020
Jul 13,2020
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I first received a letter from Roger Moore saying that our rent was going to be increased by 10%, this 3 days before our rent was due to come out. This is not legal because we were meant to have some kind of warning, but we complied ...
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“Excellent customer service & professional highly recommended . Roger has gone above ......”
May 29,2017
May 29,2017
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Excellent customer service & professional highly recommended . Roger has gone above and beyond for myself. Friendly local estate agents. I would definitely use again !...
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Comment on agent fees
Very competitively priced
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Apr 23,2017
Apr 23,2017
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Would highly recommend Horton Knights.Roger dealt with the sale of our house and the purchase of our new home He was reliable, helpful and sorted things promptly when complications arose,making the process much easier , any problems we had were addressed immediately.Excellent service ...
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Comment on agent fees
Good
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Nov 28,2016
Nov 28,2016
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Cannot recommend highly enough , Jordon dealt with our sale from start to finish .. ours should have been an uncomplicated sale ... no such thing ! Without Jordan's perseverance our sale would never have happened .. we are loving our new home. Thank you all at Horton Knights. Tim ...
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Comment on agent fees
Excellent
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Oct 06,2016
Oct 06,2016
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I would not hesitate to recommend Horton knight to anyone wanting to sell their property they were brilliant from the valuation to the end Jordan was very helpful on the few occasions we did have to contact them and dealt with our queries professionally and ...
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Comment on agent fees
Average compared with others
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Sep 02,2016
Sep 02,2016
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I have had a very positive experience with this estate agent. From the very first meeting I was impressed because the agent was very open about the way to market my property and I appreciated his frankness. The staff within the team were all very ...
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Comment on agent fees
Very competitive.
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Mar 02,2016
Mar 02,2016
1
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Right from the word go horton knights provided a quality service, from giving the valuation their local knowledge was very good and they weren't pushy letting you decide in your own time when to proceed. The photos taken really did our property justice and this ...
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Comment on agent fees
Good - very reasonable.
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Jan 20,2016
Jan 20,2016
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Very poor attitude of their directors and staff,they make appointments and dont turn up and then expect you to hang around for 3 hours until they can send someone out to you...
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Jun 02,2014
Jun 02,2014
2
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We had a very negative experience with this estate agent due to feeling pressured into a sale and lack of respect. After dealing with this estate agent we would recommend others to think wisely before using them as their choice. This review is based off ...
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What agent could do to change your mind?
There were many problems areas with the agency which left my partner and myself feeling bullied and inadequate to purchase the property. We felt there was a lack of communication and biased attitude in favour of the vendor. We appreciate that our experience may have been a one off and our treatment may have been unusual, however after dealing with the agency overall we were deeply disappointed.Attached Filesnbsp;
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No fees information available
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