50% sales valuation accuracy
100% sales fee satisfaction
Aug 24,2021
Aug 24,2021
3
people found
this helpful
this helpful
The service provided by Foxtons is absolutely terrible, I've rented a property in Chelsea- London since I moved to this property it was chaos which was kind of manageable until we decided to move out end of November due to the loss of income and covid situation. They've agreed to let us go but we'd have to pay one month's more rent, even though we stayed for 15 days only, we'd ve agreed as we had to leave the UK, 2 months later, I've received a claim from the council tax. FOXTONS told them we left the property the first days of December which was not true, anyway I paid the council fees and started to claim back the overpaid 15 days rent because these people also charged the new tenants for a month. How is this even legal? The agents are not genuine and not willing to solve any tenancy dispute, by March I've been told that a refund of £705,12 will be processed back to me, I've sent my bank details, but then haven't heard anything, the agent was never available nor reply my messages, then another agent promised to refund me and again...NOTHING, a few days later the agent said "Your bank details have been passed on to the accounts team, however, funds are currently not available on the landlords to account to process this.
I will contact the landlord to ask him to transfer these funds back to refund you" and since then was back and forth without any updates, only received a bunch of excuses!!! We emailed and call them constantly to be able to receive an answer from someone and just today the "management" sent me an email saying "Unfortunately the landlord has refused to send the money to Foxtons.
As this is a matter between yourself and the landlord We had been chasing the landlord for an update but unfortunately, he will not send the money.
I understand that this is not the answer that you will be hoping for, however, at this point, I can only advise that you seek independent advice to recoup the funds"
Seriously? What’s the point of renting through an agency then?
Being one of the largest estate agency companies, Foxtons is unbelievably negligent and incompetent.
Please STAY AWAY from Foxtons, unless you want a distressing painful experience that we are facing.
I will contact the landlord to ask him to transfer these funds back to refund you" and since then was back and forth without any updates, only received a bunch of excuses!!! We emailed and call them constantly to be able to receive an answer from someone and just today the "management" sent me an email saying "Unfortunately the landlord has refused to send the money to Foxtons.
As this is a matter between yourself and the landlord We had been chasing the landlord for an update but unfortunately, he will not send the money.
I understand that this is not the answer that you will be hoping for, however, at this point, I can only advise that you seek independent advice to recoup the funds"
Seriously? What’s the point of renting through an agency then?
Being one of the largest estate agency companies, Foxtons is unbelievably negligent and incompetent.
Please STAY AWAY from Foxtons, unless you want a distressing painful experience that we are facing.
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Latest Reviews
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reviewed by 'Qiyang'
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reviewed by 'Zoë'
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reviewed by 'Sofia Thorn'
26th Mar 2022
reviewed by 'Simon'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 8 | 18 | 1 | 0 | 2 | 1 | 1 | 0 |
Areas covered
- SW3
- SW1
- SW10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 18,2024
Jan 18,2024
1
people found
this helpful
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I am the tenant and they treated me extremely bad. They made promises such as painting the apartment before I moved in and taking off some furniture and when i moved in they lied said that they never assured me anything. Even though on the ...
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Jul 13,2023
Jul 13,2023
0
people found
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Never ever ever again. These agents use outsourced checking firms called Let Alliance that ‘verify’ tenants for the landlords. We have now an eviction on our hands while this great firm Let Alliance have still not checked the original documents from a bankrupt client who ...
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Dec 06,2022
Dec 06,2022
0
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They provided the floor plan with the wrong orientation, the south on the floor plan is actually the north. And I get to know this until I moved into the property. When I get back to them, they refused to take any responsibility towards this. ...
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Nov 21,2022
Nov 21,2022
1
people found
this helpful
this helpful
If I could give zero stars I would. Do not work with foxtons.
The lack of professional integrity and level of disorganisation at this company is astonishing.
Foxtons rented out a flat to me with a boiler that was located inside the bath/shower, as ...
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May 05,2022
May 05,2022
1
people found
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this helpful
Be warned!!
The worst. Foxtons are deceitful, dishonest, unresponsive, and arrogant. Just do yourself a favor and stay away. The agents are spineless and run from confrontation so there can be never be a resolution to a problem. They pass the buck to someone else ...
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Mar 26,2022
Mar 26,2022
0
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Simply not honest. Told lies and broke promises to get to take a tenancy. No repairs done . Managed by Foxtons. They are just pirates...
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Sep 06,2021
Sep 06,2021
4
people found
this helpful
this helpful
Foxton s rental! Beware be warned!!! I had written into the tenancy contract by foxotons if one of those clients landlords to ensure the property was redecorated at 51 Radnor Walk. 6 months later nothing! Even had solicitors to send letters but foxotons interests are clearly the ...
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“Foxtons enablers of Landlord abuse to tenants and not upholding tenancy agrements and threatening behaviour towards tenants!!!I rented this maisonette in prime chelsea str......”
Sep 02,2021
Sep 02,2021
3
people found
this helpful
this helpful
I rented this maisonette in prime chelsea street with the agrrment my rent price was subject to the whole apapretment being redecorated. This was written in by Foxtons into the tenancy contract.
6 months later nothing has been done. Lame excuse through the agents and clearly ...
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Aug 24,2021
Aug 24,2021
3
people found
this helpful
this helpful
The service provided by Foxtons is absolutely terrible, I've rented a property in Chelsea- London since I moved to this property it was chaos which was kind of manageable until we decided to move out end of November due to the loss of income and ...
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Aug 23,2021
Aug 23,2021
5
people found
this helpful
this helpful
International Landlords; Never Ever use Foxtons to Rent or Manage your Property!
Foxtons Chelsea totally mismanaged my property, they made unauthorized deductions every month, sent a different sum every month, (after collecting 100% of their fees up front), never on time, eventually failing to collect rent ...
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Mar 09,2021
Mar 09,2021
0
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Beth O'Driscoll Foxtons Chelsea Office
I can not praise highly enough the professionalism, dedication and excellent customer service Beth has provided to me during the letting process and afterwards. She should go very far in her chosen profession. I could only wish more people took ...
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Sep 03,2019
Sep 03,2019
0
people found
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Having been a client in the past from Knight Frank I would never again rent anything under Foxtons...
They do not care about their tenants moving in to to a flat that is not up to the minimum basic standards and law requirements of safety ...
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Nov 07,2018
Nov 07,2018
7
people found
this helpful
this helpful
The worst experience possible, lack of professionalism from both the agents we worked with (Raxma and Olivia- Foxton Sloane Square). They were alywas late for viewings and had a bad attitude, never remembered previous discussions and decisions we had. We decided on a property and ...
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Mar 20,2018
Mar 20,2018
1
people found
this helpful
this helpful
I would strongly recommend international clients considering renting a short term property in London to avoid renting from Foxtons. We have rented a flat in Chelsea for 2 months and the experience was terrible as they are extremely unreasonable upon check out. You will be faced ...
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Comment on agent fees
Extremely unreasonable withholding of the deposit.
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Dec 13,2017
Dec 13,2017
2
people found
this helpful
this helpful
The worst agency ever!! They don't care about you one bit, everything takes ages for them to process and you have to speak to different persons every time. No one knows anything and they are not interested in helping you after you have signed the ...
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Comment on agent fees
Ridiculous cleaning and exit fees.
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Oct 14,2017
Oct 14,2017
6
people found
this helpful
this helpful
Not enough words to describe how disappointed I am about this unscrupulous agency which doesn't care about customer satisfaction at all !
After a short term letting ,left the flat cleaner that I found it and return the keys to the agency myself in person ! Waited ...
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Comment on agent fees
Expensive ! Able to find much better services at a cheaper price ,at least to be treated with honesty
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Oct 31, 2017
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Gather your deposit paperwork, and put a complaint in with the deposit scheme., that they use, they are not allowed to do this you are entitled to argue this matter. They need to provide proof and I bet they don't have it ...
Jan 18,2017
Jan 18,2017
0
people found
this helpful
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I let out my flat through Foxtons. Let's just say it was a very unpleasant experience. They provided the tenants the keys to the flat before making sure the tenants signed the edited tenancy agreement which I have signed already. They did not even bother ...
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Nov 26,2014
Nov 26,2014
0
people found
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I recently completed on a property and would just like to say that the agent involved in the purchase (and viewings prior to it) - Laura McGowan - was excellent. She was at all times professional, attentive and was skillfully able to identify my needs ...
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Mar 14,2014
Mar 14,2014
3
people found
this helpful
this helpful
Had a bad experience when dealing with the contract issue in urgent. The staff were really rude and not helpful. And her poor attitude reflected her professional aspect. The contract was mainly about extension (which was a good thing to the landlord) and wished it ...
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What agent could do to change your mind?
I think most of the aspects are quite good. It is understandable that sometimes some of employees are not satisfactory -- which related to their personal manner and attitude, as I'm a HR therefore I kindly suggest to re-evaluate some of staffs who doesn't have good feedback too manyAttached Filesnbsp;
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Jan 09,2014
Jan 09,2014
0
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I found Alex very helpful throughout the purchase process, he liaised with all parties on our behalf and kept things moving at a fast pace for us. I found the mortgage advice very good and I believe I have had excellent service which made it ...
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Jul 31,2013
Jul 31,2013
6
people found
this helpful
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Honestly the worst experience ever when dealing with foxtons. When you first walk in a foxtons they try to be so kind to you. But once they smell the money and you sign those papers their is no looking back. You will experience the WORST
...
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What agent could do to change your mind?
Run away from Foxtns! Long term advice.Attached Filesnbsp;
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Oct 18,2012
Oct 18,2012
0
people found
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I am absolutely delighted with the service received from Pippa and Neil at Foxtons. Having always thought they were a bit flashy with their retail fronts and beers and coca colas, I now admit it's all part of giving people service and making them feel ...
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Sep 27,2012
Sep 27,2012
0
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I recently rented a flat in Chelsea, and have Ben Parkes as my property manager. After having read some terrible reviews about him and Foxtons online, I started thinking that maybe I had made a big mistake.
HOWEVER, i was wrong!!! Since day 1, Ben has ...
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Sep 19,2012
Sep 19,2012
0
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Put simply - James Blackler at Foxtons is utterly brilliant! His expertise, excellent communication skills, drive, positivity and support were greatly appreciated. Our sale was swift, smooth and left us smiling. James delivered as promised. I will always go back to James at Foxtons as ...
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Sep 17,2012
Sep 17,2012
12
people found
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My girlfriend last autumn bought a flat through the Sloane Square branch. They were efficient, if slightly parasitic, right up until sale was agreed. Then the phones went dead. Every problem she needed help with was ignored by the agent, it was as if they ...
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What agent could do to change your mind?
Do not leave our front door open all night. Do not abandon customers after transaction completed.Attached Filesnbsp;
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Sep 11,2012
Sep 11,2012
3
people found
this helpful
this helpful
I am a tenant of a property currently on the market to let as i am moving flats soon. A foxton representative Called at 6:40 pm asking if he can view the flat in 20 mins. 24h notice rule seem not to apply to foxtons. I made ...
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Aug 29,2012
Aug 29,2012
0
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I contacted around 15 letting agents and they were by far the ones that provided the best service. They only showed me properties that could suit my requirements and dealt as good negotiators with the landlord, always trying to provide the best service. They also gave ...
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Aug 24,2012
Aug 24,2012
8
people found
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this helpful
DO NOT USE THEM! I rented a property with Foxtons and paid a large fee but I have no idea what they actually do for the money. They managed to "mislay" my standing order form and therefore would have charged a late fee on the ...
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Sep 05, 2013
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Aug 09,2012
Aug 09,2012
0
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I was looking for a flat near Imperial College so I sent an email to Foxton Chelsea office. Kate is a Foxton's staff who contact me back just a couple hours after I sent an email. Kate is very friendly and very helpful. I was ...
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Jul 19,2012
Jul 19,2012
0
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Mail I sent to the Manager
Esther
Quick note to tell you about my experience with Foxtons....
We started our search to find a flat moving from NY to London, full of doubts and ended up been very lucky to get in contact with Alex!
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:08 AM 07/09/2017 by Daisy Mason
