Oyster Properties
Stanmore, HA7
2.2/5, 13 reviews
31% recommended
50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction

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“I called for a schedule for viewing a home fo......”

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Aug 22,2021
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By: 'Marius'
Aug 22,2021
0 people found
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I called for a schedule for viewing a home for rent. I made the appointment online and by phone and she told me that the earliest was somewhere on Monday, about 5 days after I called. It seemed a bit strange, normally, it doesn't take that long but probably the house was somehow discussed .On the day of the appointment, I was called and told that the house had already been rented.
I believe that when you discuss something serious with a person, the word must be the same, so you do not present any guarantee to customers.
So, I classify it as frivolity, lack of respect for a possible client and lack of interest.
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By: Oyster Properties
Aug 24, 2021
Dear Mariuz

Thank you for you feedback

We have investigated your complaint. This property came on the market and we had a tremendous response with the first available appointments slots being booked out straight away. The next ones were available on Monday at which time you were booked for. As the property was currently occupied the existing tenant could not give an earlier time slot for the next appointment

At the first block appointment – we found a good long term tenant who the landlord also was happy to accept. Unfortunately this meant their were a number of tenants who were left disappointed.

We sympathise with your situation, but please rest assured that the reason you missed out was just bad timing.

Best Regards,
Oyster Properties Team

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Latest Reviews

View all Reviews 13
3rd Feb 2024
reviewed by 'Poonam'
“Worst companyDo not trust them maintenance team of the Oyster properties is Nightmare Sandeep, Nandish, Rohan are the most useless ......”
26th Oct 2022
reviewed by 'Samtabahen'
“First they gave me one contact date of 13/8/22 and after few days they said some work going on and gave ......”
26th Jul 2022
reviewed by 'Hirok'
“Highly unprofessional, un ethical & nuisance.They sent me email & confirmed my viewing & they called me the same day as well ......”
6th Jun 2022
reviewed by 'Zinha'
“Amazing service to all my issues from day one. Very professional in their dealings and sorting out all issues. Over ......”
22nd Aug 2021
reviewed by 'Marius'
“I called for a schedule for viewing a home for rent. I made the appointment online and by phone and ......”
17th May 2021
reviewed by 'Yad'
“Wasting time, don't trust this we have a viewing appointment at 11:40 we arrived before and they call us at 11:42 this ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 16:00
  • Sunday: 10:00 - 16:00
Address

Oyster Properties
845 Honeypot Lane
Stanmore
Middlesex
HA7 1AR
02089515558

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £0 £0
Lettings 100% 80% £1,100 £1,425
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 1 6 0 0 0 0 0 3
Areas covered
  • HA7
  • HA8
  • HA1
  • HA3
  • HA4
  • HA5
  • HA6
  • HA9
  • N11
  • N12
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Arnos Grove, N11
Stanmore, HA7

“Worst companyDo not trust them maintenance t......”

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Feb 03,2024
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Gemma
By: 'Poonam'
Feb 03,2024
1 people found
this helpful
Worst company Do not trust them maintenance team of the Oyster properties is Nightmare Sandeep, Nandish, Rohan are the most useless and rudest people in the team. They do not care about the tenant and they communicate in most rudest and sarcastic way possible. Minal ...
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“Doggy company they like to daylight robbers...”

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Oct 26,2022
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Gemma
By: 'Samtabahen'
Oct 26,2022
0 people found
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First they gave me one contact date of 13/8/22 and after few days they said some work going on and gave me another contract. And we were on holidays so they said house is not available And them mad us home less .after they showed us ...
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“Highly unprofessional, un ethical & nuisance.......”

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Jul 26,2022
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By: 'Hirok'
Jul 26,2022
0 people found
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Highly unprofessional, un ethical & nuisance. They sent me email & confirmed my viewing & they called me the same day as well to check I had to schedule my day for the same as no other days were available stating landlord will not be available & then just 1 ...
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By: Oyster Properties
Jul 27, 2022
View all comments (1)
Dear Hirok Poddar, We make it a point to be known for customer service, so this situation caught us off guard and we would love to learn more about what specifically happened. Would you mind reaching us at 0208 951 5558 or via email at [email protected] with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Best Regards, Oyster Properties Team ...

“Amazing service to all my issues from day one......”

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Jun 06,2022
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Abhi
By: 'Zinha'
Jun 06,2022
0 people found
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Amazing service to all my issues from day one. Very professional in their dealings and sorting out all issues. Over all the team was polite courteous n friendly esp Abhi Gurung...
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“I called for a schedule for viewing a home fo......”

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Aug 22,2021
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By: 'Marius'
Aug 22,2021
0 people found
this helpful
I called for a schedule for viewing a home for rent. I made the appointment online and by phone and she told me that the earliest was somewhere on Monday, about 5 days after I called. It seemed a bit strange, normally, it doesn't take that ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Oyster Properties
Aug 24, 2021
View all comments (1)
Dear Mariuz Thank you for you feedback We have investigated your complaint. This property came on the market and we had a tremendous response with the first available appointments slots being booked out straight away. The next ones were available on Monday at which time you were booked for. As the property was currently occupied the existing tenant could not give an earlier time slot for the next appointment At the first block appointment – we found a good long term tenant who the lan ...

“Mr...”

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May 17,2021
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By: 'Yad'
May 17,2021
0 people found
this helpful
Wasting time, don't trust this we have a viewing appointment at 11:40 we arrived before and they call us at 11:42 this is not a viewing appointment the said we have to download the app if it's app download why make appointment!!!! why didn't say before we ...
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“Completely unprofessional, ill mannered....”

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Apr 19,2021
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By: 'RS'
Apr 19,2021
0 people found
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If you give a crappy service then be prepared to get slated. I have seen the top reviews for estate agents and these are the agents who are clearly getting it right... and are getting the praise they deserve. Unfortunately, Oyster properties Stanmore have given ...
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By: Steph Bail
Aug 15, 2023
View all comments (2)
Had a viewing in Watford on Friday, the agent greeted us then walked to one room. The moment we entered she said this is the master bedroom and left. She had her back turned to us for majority of the viewing. We left there feeling unwelcome. The stench of her indifference was appalling. It's just laughable. I wasted my time and I could tell we would not have been considered. Though that's the landlord's decision, the agent's attitude made us feel like we were not what they were looking for. ...

“Amazing service in every way. Each time I sp......”

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Apr 16,2020
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By: 'Habsburg'
Apr 16,2020
0 people found
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Amazing service in every way. Each time I speak or communicate with Oyster Properties I’m impressed with friendly service and professionalism....
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“Let & managed...”

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Mar 11,2020
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Nick
By: 'Johanna'
Mar 11,2020
0 people found
this helpful
Oyster Properties are managing the letting of my Stanmore flat, and I couldn't be happier with them. I had to move abroad for work, and they have managed the entire process from removing and safely storing some of my personal items, finding suitable tenants within ...
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“Deceitful...”

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Nov 13,2019
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By: 'Kc'
Nov 13,2019
2 people found
this helpful
WARNING; ‘’You can expect exceptional service, reliable communication, and trusted advice to help you find the perfect home.’’ is the statement used on Oyster Properties and I’m disappointed to say, that is far from the truth. I had contacted the agency to make inquiries ...
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By: A H
Jan 02, 2020
View all comments (2)
I had the exact same problem with oyster in Honeypot Lane, very poor service and unprofessional, they said they would get in touch after I viewed a property with them and they never did, from someone called (nick), waste of time, wouldn't recommend. Thank god I have now found a much better property with a much better agent. ...

“Horrible...”

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Nov 06,2019
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By: 'Adrian'
Nov 06,2019
1 people found
this helpful
Horrible!!!! The maintanance side is just horrible. Avoid at all cost, they lie to you and keep postponding issues even when it comes to something serious as mould. Vishal, Minal and Cris are the worst employees I ever encountered. They have no idea what's going ...
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By: Oyster Properties Team
Jan 02, 2020
View all comments (1)
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right. So, please give us a call on +44 208 951 5558. ...

“Not a good experience...”

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Oct 18,2018
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By: 'Swarnendu'
Oct 18,2018
2 people found
this helpful
Their sales agents are good. Maintenance staffs and coordinator is very bad and terrible. They do unfair treatment with tenant. They ignore tenants if there is any maintenance issue reported. They did unfair deduction of my deposit and failed to prove their point. Already complained ...
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By: Pauleen
Mar 20, 2019
View all comments (1)
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right. So, please give us a call on +44 208 951 5558. ...

“Excellent estate agents with fantastic service and reliability.All members ......”

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Mar 09,2018
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By: 'Dr'
Mar 09,2018
0 people found
this helpful
Excellent estate agents with fantastic service and reliability. All members of the branch provide are very welcoming and friendly, helpful, efficient and reliable....
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Comment on agent fees
Good
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By: Oyster Properties Team
Jan 02, 2020
View all comments (1)
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints are treated individually and very carefully.
Last updated at 2:35 PM 02/01/2020 by Pauleen

Awards won by Oyster Properties, Stanmore HA7 1AR



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