100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction
Aug 19,2021
Aug 19,2021
1
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We've been told that our intended move in date will be 12th of August, then branch manager Connor said it will be earlier 6th of August, then apparently after tenants moved out landlord said property won't be ready until late August so a new date was changed to 31st of August, end of July I got a call to say it won't be ready until 9th of September, that's nearly another 1 month after the agreed move in date, which was originally scheduled for the 12th of August! Bare in mind that in the meantime we became homeless as I supposed to move in earlier and that I am also pregnant, and they want me to move in to a property at 38 weeks prengnat and what if this will be postponed again?! Very unprofessional! I am absolutely shocked! If you don't call or email and chase them up it seems that you don't get a reply for days! Absolutely fed up with the entire situation and I can't believe that I ended up being homeless and pregnant! Then after idę made a 1st formal complaint they've arranged another viewing and since last week no contract was sorted, to be told yesterday that they will now refund our holding deposit and after 1.5months they washed their hands instead of finding us a property and I am due to give birth in 7 weeks time!! The level of stress just hit the roof! Scandalous behaviour!!
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Latest Reviews
11th Nov 2024
reviewed by 'Nichole'
12th Apr 2024
reviewed by 'Magda Bal'
28th Feb 2023
reviewed by 'Patricia'
3rd Jan 2023
reviewed by 'Andrew'
16th Sep 2022
reviewed by 'Terry Kirkby'
9th Aug 2022
reviewed by 'Dalynn'
Opening Hours
Address
Leaders
42 Thackerays Lane
Woodthorpe,Nottingham
Nottinghamshire
NG5 4JD
0115 926 4500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £468,000 | £468,000 |
| Lettings | 100% | 83% | £450 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 9 | 9 | 1 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 11,2024
Nov 11,2024
0
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James hopkins Fantastic professional friendly and respectful really pleased with the service...
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Apr 12,2024
Apr 12,2024
0
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It was very good and friendly viewing. Kully Landa was very friendly and helpful....
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Feb 28,2023
Feb 28,2023
0
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Let property - Good advice and service received throughout the letting procedure from Yvonne at Leaders Woodthorpe Nottingham
Thank you...
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Jan 03,2023
Jan 03,2023
0
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So far amazing . No complaints, so far very impressed Olivia has been very efficient. 3rd agent in just over a year - wish I had transferred to Leaders sooner....
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Sep 16,2022
Sep 16,2022
0
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Professional and personable sales service from marketing to completion. Lightly undervalued but amenable to customer requests and quick +ve sale achieved....
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Aug 09,2022
Aug 09,2022
0
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Theo has been wonderful and very helpful
He makes sure you fully understand the agreements. Is there to help in anyway....
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Jun 13,2022
Jun 13,2022
0
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(1 star coz 0 isn't an option)
Been messed about for over 1 month.
The easy part was keeping me hanging with a deposit,
When there was an issue with the property 1 was interested in they started dancing ballet and kept me hanging... after 20 days they offered a ...
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Apr 29,2022
Apr 29,2022
0
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I was a prospective tenant and contacted the Nottingham Lettings department
.Luke help me through the letting process and secured an ideal property for me.
I would recommend Luke's professionalism and knowledge and would his services to any future renter...
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Apr 07,2022
Apr 07,2022
0
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I found a great home for myself and my son, Luke is knowledgeable, efficient, pleasant and patient, he has made my experience and my families seamless....
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Mar 15,2022
Mar 15,2022
0
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Had a terrible experience with Leaders managing our move. The people we spoke to, while friendly, did not seem interested in doing their jobs well. Any questions we had took multiple calls to answer and we had to constantly chase the agents for information. We ...
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Mar 03,2022
Mar 03,2022
0
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The first call I recieved from Leaders was from Dontae,he was reassuring, found the ideal property for me to rent.. He was really helpful. I have never rented a property before, I had lots of questions.Dontae,Luke and Jameel was patient,took time ...
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Feb 09,2022
Feb 09,2022
0
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I've found the ideal property for me to rent. I phoned Leaders and my call was answered by Dontae. He was really helpful. Having never rented a property before, I had lots of questions. He was patient and continued to be helpful even through I ...
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Jan 12,2022
Jan 12,2022
0
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Disgusting service took the money signed contracts didn't give the keys and left a 21 yr old boy on the street...
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Jan 04,2022
Jan 04,2022
0
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I can't explain how bad my experience has been over the past 4 months. I am a university student and there are 6 of us living in a 4 man house. 2 of the bedrooms are under legal measurements. When we moved in we personally found needles and syringes. ...
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Aug 19,2021
Aug 19,2021
1
people found
this helpful
this helpful
We've been told that our intended move in date will be 12th of August, then branch manager Connor said it will be earlier 6th of August, then apparently after tenants moved out landlord said property won't be ready until late August so a new date ...
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May 28,2021
May 28,2021
2
people found
this helpful
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Worst agency ever. Terrible service. False advertisement. Used old and misleading pictures of a property, which in reality was trashed after having nightmare tenants, while at the same times the advertised the property on various pages such as Rightmove and Zoopla showcasing the property was ...
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Attachments
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Feb 08,2021
Feb 08,2021
0
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Recently needed support and guildence on letting and licensing and the support and patience was second to none from all staff particularly Sarah Campbell dawson...
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Jan 09,2021
Jan 09,2021
0
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Leaders are excellent letting agency. The staff treat their customers with utmost importance, excellent care. Their response to accommodation distress is amazing. Their agent, Owen, has been particularly amazing and wonderful...
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Dec 20,2020
Dec 20,2020
1
people found
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- they refuse to refund overpaid rent
- terrible customer service
- GET EVRYTHING IN WRITING - they deny anything said and threaten with litigation
- you have to chase, chase and chase for months to get your deposit back.
- overall horrible...
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Aug 06,2020
Aug 06,2020
0
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I would like to say a big thank you to Tom moult for all is help in helping me retain the property that I was trying to get. I found him to be very helpful...
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May 16,2020
May 16,2020
0
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I would like to say a big thank you to Tom moult for all is help in helping me retain the property that I was trying to get. I found him to be very helpful...
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Dec 16,2019
Dec 16,2019
0
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Regards to Ashley Hancock, just to say the service he did for me was amazing especially on saturday morning when I made a mistake and he sorted it out within the hour hes an asset to the company...
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Jan 18,2019
Jan 18,2019
0
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Excellent service provided by helpful professional staff at the Woodthorpe office. Would highly recommend to use the office especially for lettings...
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Comment on agent fees
Average
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Dec 14,2018
Dec 14,2018
0
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I had asked another member of Leaders staff in Nottingham but did not get a reply with the info I wanted so I asked Michelle.
Her response was immediate and just what I wanted.
So thank you Michelle for your kind and quick help...
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Comment on agent fees
I think they are average for letting agents
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Nov 28,2018
Nov 28,2018
0
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Michelle has been excellent in dealing with my tenant ,as part of the Management service and keeping me fully informed and updated .She's professional ,conscientious and very helpful .Thank you !...
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Comment on agent fees
Good
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Jul 22,2018
Jul 22,2018
5
people found
this helpful
this helpful
Needed a place desperately found one and then the problems started. The fees are ridiculously EXPENSIVE for a low key estate agent. Make you wait ages without any contact. Avoid at all cost...
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Comment on agent fees
BAD BAD BAD
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Mar 13,2018
Mar 13,2018
5
people found
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This particular branch of Leaders is unprincipled. They lie and mislead their tenants, presumably justifying their unethical behaviour to please their masters, the landlords. I found them very unprofessional and would have filed a formal complaint about them if it were not for the time ...
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Comment on agent fees
No view on their fees.
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Jun 25, 2018
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(1)
I completely agree with this comment!! When you need them they are never there for you! Really bad management!! ...
Feb 23,2018
Feb 23,2018
5
people found
this helpful
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Poor staff, poor communication and poor customer service. From the area manager down they dont car about tenants issues or deal with problems. 4 months with a leak and damp patch where we chased on a daily basis. Not in a cheap property but a city ...
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Comment on agent fees
Rip off! Agents fees are for service - there was none!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
