100% lettings valuation accuracy
97% lettings fee satisfaction
Aug 15,2021
Aug 15,2021
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My wife and I bought a small BTL with inheritances and it was already let by Charles Carter Lettings LTD,, so as newbie landlords we chose to not rock the boat and leave it with them.
Six ytyears on and a few tenants through the place( it is only a one bed) and the longest void was less than a week. During this week, CCL managed to schedule a complete redecoration inside and out with scaffolding as well at reasonable cost and good quality.
My instructions to CCL were simple with maintenace issues, " if the net rent covers it, please arrange it" which happened seamlessly.
The day came when a family member needed a property, but could not really afford the rent with CCL managing it so I contacted Eddie and had the anticipated difficult conversation. I anticipated wron, he and his staff have been incredibly supportive throughout and I would have no hesitation putting the property back under their management if the family member moves on.
Six ytyears on and a few tenants through the place( it is only a one bed) and the longest void was less than a week. During this week, CCL managed to schedule a complete redecoration inside and out with scaffolding as well at reasonable cost and good quality.
My instructions to CCL were simple with maintenace issues, " if the net rent covers it, please arrange it" which happened seamlessly.
The day came when a family member needed a property, but could not really afford the rent with CCL managing it so I contacted Eddie and had the anticipated difficult conversation. I anticipated wron, he and his staff have been incredibly supportive throughout and I would have no hesitation putting the property back under their management if the family member moves on.
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Latest Reviews
11th Dec 2024
reviewed by 'Victoria'
4th Dec 2024
reviewed by 'Natasha'
22nd Nov 2024
reviewed by 'Nathan White'
9th Oct 2024
reviewed by 'Roy'
5th Sep 2024
reviewed by 'Ieuan'
Opening Hours
Address
Charles Carter Lettings Ltd
102 Church Street
Tewkesbury
Gloucestershire
GL20 5AB
01684 292154
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 97% | £340 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 48 | 3 | 0 | 0 | 0 | 0 | 2 | 0 |
Areas covered
- GL20
- Tewkesbury
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 11,2024
Dec 11,2024
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Renting a property through Charles Carter was really simple and efficient. The team are all friendly, helpful and were able to answer any questions asked. We'd definitely recommend them for anyone looking to move ✨️...
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Dec 04,2024
Dec 04,2024
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Worse experience with this agency. Very landlord not tenant focused. The reservation process was easy and quick but everything else afterwards very poor...
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Nov 22,2024
Nov 22,2024
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Met Tom at the property and was on time and knew the area well !
I didn’t even haggle on the rental price as he sold me with his knowledge of the house, land lord and the area.
Top marks and as I’m not ...
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Oct 09,2024
Oct 09,2024
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We had never intended to become landlords but the service offered by Eddie and his team made it a simple process. We could always rely on them and they provided help when we finally decided to sell the property....
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Sep 12,2024
Sep 12,2024
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Very responsive, efficient and professional…. Your years of experience gives me great confidence to match the right tenant. Thank you everyone 🤩...
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Sep 05,2024
Sep 05,2024
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From start to finish, our experience with Charles Carter Ltd has been great. From the moment we arrived for our first viewing, Tom warmly welcomed us and impressed us with his in-depth knowledge of the property. Throughout the application process, Helen was incredibly helpful and ...
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Aug 22,2024
Aug 22,2024
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Angel has been a great help since the start of my tenancy. She is always quick to respond, listens to all issues and is very kind in her approach. I cannot recommend her and the rest of Charles Carter enough for their help....
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Aug 23, 2024
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Hi Joseph, thank you for your wonderful feedback! Angel and the team are thrilled to hear about your positive experience with us. We’re excited to continue building a great relationship and ensuring your satisfaction as our valued tenant. ...
Aug 12,2024
Aug 12,2024
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They were supportive both financially understanding and empathetic throughout, any issues with the property was sorted ASAP. This made my experience within their letting agency amazing and stress free....
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Aug 23, 2024
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Hi Josh, we strive to offer a personal service to all our clients, ensuring that each situation is handled with the utmost care and empathy, so it is great to hear you felt supported by us. Thank you for your wonderful feedback! It’s great to know that any issues were promptly addressed and that we were able to make your experience smooth and stress-free. ...
Jun 18,2024
Jun 18,2024
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Wow, These guys have been amazing, customer service, attention to details have been above & beyond and have restored my confidence in letting our property knowing it is in good professional hands. ⭐️⭐️⭐️⭐️⭐️
I would highly recommend Charles Carter to anyone looking to let or a Landlord ...
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Aug 23, 2024
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The team have loved reading your feedback Mireille! We’re thrilled to hear that our service and attention to detail have exceeded your expectations and restored your confidence in letting your property. our high recommendation means a lot to us. If you ever need anything, we’re always here to help! ...
May 12,2024
May 12,2024
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Charles Carter are by far the most impressive Lettings Agents I've ever dealt with. Friendly, efficient, and incredibly helpful throughout the process. Particular thanks to Scott and Helen, who were instrumental in making the whole thing happen. I can't recommend them highly enough....
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Aug 23, 2024
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Thank you for your fantastic review Simon! We're so pleased to hear that you had a great experience with us. Scott and Helen will be thrilled to know their efforts made a difference. Your recommendation is greatly appreciated. ...
Mar 27,2024
Mar 27,2024
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Great service, we wanted to leave our property with an agent to let and not have to worry about management . Charles carters provides a clearly set out service with no hidden fees. Compared to my experiences with other agents their service is a level above ...
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Aug 23, 2024
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Thank you for taking the time to leave us a review Aaron! It’s great to know that our approach stands out compared to other agents. Your recommendation means a lot to us—thank you for trusting Charles Carter with your property! ...
Mar 27,2024
Mar 27,2024
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Excellent response time, professional communication and a pain free experience....
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Aug 23, 2024
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Thank you for your kind feedback Mark! We’re thrilled to hear that our prompt responses, professional communication, and smooth service made your experience enjoyable. ...
Mar 26,2024
Mar 26,2024
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Helen from Charles Carter is a lovely lady. Her response time to emails are very quick and when speaking to he Ron the phone she is very helpful and professional and gets all questions answered....
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Aug 23, 2024
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Hi Claire, thank you for the wonderful feedback! We are so happy to hear that Helen's quick responses and professionalism have made such a positive impression. She’ll be thrilled to know that her efforts are appreciated. ...
Nov 28,2023
Nov 28,2023
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Had a really great experience with Charles Carter Lettings, Tom and Helen were both extremely helpful and corresponded extremely quickly. A really lovely team of people....
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Aug 23, 2024
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Thank you for the great review Meg! It's lovely to hear Tom and Helen could provide the prompt and helpful service you were looking for. We are so glad that you had a positive experience with our team. ...
Nov 23,2023
Nov 23,2023
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From setting up a viewing for our new property to moving in, I found Charles Carter Lettings to be thoroughly professional and their online services made everything very easy to complete the necessary administration. Highly recommended!...
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Oct 30,2023
Oct 30,2023
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She was very helpful and kind. She was replying immediately....
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Oct 12,2023
Oct 12,2023
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was very helpful especially with helping organise remote viewing. Very responsive too...
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Sep 21,2023
Sep 21,2023
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Really efficient in getting viewings sorted and enquiries answered. Ross showed us around a couple of properties. He was honest with us and took note of our concerns. We were able to ask him anything and 9 times out of 10 he knew the answer there and ...
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Aug 31,2023
Aug 31,2023
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Easy to deal with, good communication, helpful and highly recommended😎👍...
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Aug 24,2023
Aug 24,2023
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I rent the house with them for many years. Professional service and very helpful staff....
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Aug 24,2023
Aug 24,2023
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Excellent service and always helpful when dealing with issues relating to the property....
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Aug 24,2023
Aug 24,2023
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Fairly Quick for maintenence problems not normally any problems :)...
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Aug 24,2023
Aug 24,2023
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I have rented through several agencies over the years, and would not have recommended any of them, as they have all fallen short In some areas. Whether that be fees, lack of communication or not getting faults fixed! However, Charles Carter are brill I'm all ...
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Aug 23,2023
Aug 23,2023
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Great Estate agents, very responsive always there when needed.
Would highly recommend....
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Aug 23,2023
Aug 23,2023
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Good communication and fast to act in any issues we have....
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Aug 23,2023
Aug 23,2023
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Brilliant agency, really supportive! Angel has been extremely helpful and helped guide me through the end of my tenancy....
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Aug 23,2023
Aug 23,2023
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The team have been really helpful and flexible in dealing with queries. They are quick to respond to any question and their advice has been sound and authoritative.
I would endorse any recommendation to use....
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Aug 23,2023
Aug 23,2023
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Never an issue with Charles Carter. Always act upon any issues I have....
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Aug 23,2023
Aug 23,2023
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Rented 3 properties so far through Charles Carter, Tewkesbury, very pleased. Courteous, helpful and professional throughout. Would use again!...
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Aug 23,2023
Aug 23,2023
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Quick responses, friendly service and overall no problems at present....
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Helen
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Scott
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Eddie
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Angel
Victoria
Alan
Thomas
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