0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
Aug 08,2021
Aug 08,2021
1
people found
this helpful
this helpful
Appalling experience with the Property Management team. Fairly easy process using Dexters to let my property, but from that moment onwards continual issues have arisen and not been dealt with. They took possession of the keys when the property was vacant and failed to remedy a couple of minor issues prior to the new tenants moving in, have not completed the mid tenancy check and report as requested and undertook work on the property without prior approvals, in clear breach of their own contract, racking up a bill of over £1,000. A lot of the above caused by failing to use the right contact details or ignoring emails.
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Nov 02, 2021
Unfortunately service levels continued to be appauling.. I’ve been waiting three weeks since my approval for my tenants washing machine to be replaced. No contact made following the above complaint either. Aug 12, 2021
Dear Ms How, We are sorry to read your comments and have asked the office and the Head of the property management team to review these with the team. We do appreciate feedback as we are keen to monitor our service levels to ensure we are meeting expectations. Kind Regards Evie Fisher Customer Relations Team
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Latest Reviews
8th Aug 2021
reviewed by 'Rebecca'
Opening Hours
Address
Dexters
66 Grosvenor Street
Mayfair,London
Greater London
W1K 3JL
020 7590 9590
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- W1K
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 08,2021
Aug 08,2021
1
people found
this helpful
this helpful
Appalling experience with the Property Management team. Fairly easy process using Dexters to let my property, but from that moment onwards continual issues have arisen and not been dealt with. They took possession of the keys when the property was vacant and failed to remedy ...
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Nov 02, 2021
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Unfortunately service levels continued to be appauling.. I’ve been waiting three weeks since my approval for my tenants washing machine to be replaced. No contact made following the above complaint either. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:51 AM 28/09/2021 by Robin Philpot
