Chiswick, London, W4
2/5, 33 reviews
27% recommended
0% sales valuation accuracy
0% sales fee satisfaction

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“Overpromising for nothing...”

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Aug 05,2021
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By: 'Ryan'
Aug 05,2021
4 people found
this helpful
I gave Foxtons a second chance, but they turned me down twice. Now I have to cancel my wedding and nearly homeless.
Several weeks ago I gave Foxtons a negative review, and when they contacted me, I removed it. I was too foolish and too naive to trust them again. So this time I have to leave my genuine experience here.
For more than once, I was convinced by Foxtons that the seller really wanted to sell me so I signed that contract, waited and waited, but on the last day, I was informed the case failed without any explanation and Foxtons lost liaison with the seller. And on that day, I had already given notice to my old landlord, my tenant contract expiring in 72 hours and I should have a wedding on the next week, and I had to cancel it.
I would not say Foxtons is an incompetent company because for more than 4 month, I was kept in dark by them and still chose to believe the fake image that Foxtons shown me. I have to say they are very good at it.
This is a company only cares about its profit, which is a common sense. My cooperation was never really respected while the sale team only chose on the seller's side which was obviously more profitable to them. Even after the seller breach the deal, refused to exchange the flat to me, I was told 'I'm sorry but the seller is under dreadful situation, it's very difficult to him' WHY SHOULD I F*** CARE A PERSON LET ME HOMELESS AND RUINED MY WEDDING!!! My patience only means how eager I want that it so they could easily drag me into this scam again and again. As long as either one side pay their agent fee, they don't care whether the contract can be executed or not. Foxtons would never understand what's a nightmare it brought to me but one clear fact they know is I will never forever forgive them.
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Latest Reviews

View all Reviews 33
7th Dec 2023
reviewed by 'laura cisneros'
“worst real estate ever, I had the worst experience of my life...never saw in my life such a horrible ......”
7th Sep 2023
reviewed by 'Ford'
“I am convinced Foxtons is a government initiative to employ mentally disabled people. Do not be fooled by their prestige ......”
6th Apr 2023
reviewed by 'Dinos Tavridis'
“As a tenant I have had the worst experience ever from this awful company which used to be the most ......”
20th Jan 2023
reviewed by 'Yasmin Ayture'
“For personal reasons I informed Narean that I wanted to leave the accommodation I have been renting for the past 4 ......”
12th Nov 2022
reviewed by 'Yasmin Ayture'
“Narean at Foxtons in Chiswick helped me since the moment I wanted to move. He very diligently responded to my ......”
5th Sep 2022
reviewed by 'Rozalia'
“It’s a shame that you can’t give minus star reviews.They don’t call them F**ckstons for ......”
Opening Hours
  • Monday: 09:00 - 20:00
  • Tuesday: 09:00 - 20:00
  • Wednesday: 09:00 - 20:00
  • Thursday: 09:00 - 20:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Foxtons
225a Chiswick High Road
Chiswick,London
Greater London
W4 2DW
020 8996 6000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £360,000 £475,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 6 18 1 0 1 1 1 1
Areas covered
  • W4
  • W3
  • W6
  • TW8
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“worst real estate ever,NIGHTMARE...”

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Dec 07,2023
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By: 'laura cisneros'
Dec 07,2023
0 people found
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worst real estate ever, I had the worst experience of my life...never saw in my life such a horrible service, miss of honesty and professionalism and I have seen so many real estate agencies in my life. I had to take a lawyer to ...
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“Government initiative to employ mentally disabled people...”

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Sep 07,2023
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By: 'Ford'
Sep 07,2023
1 people found
this helpful
I am convinced Foxtons is a government initiative to employ mentally disabled people. Do not be fooled by their prestige or firmly established status, this company is run by complete morons. They constantly put incorrect info on our contract and had to ask us to ...
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“RUN AWAY AND AVOID AT ALL COSTS...”

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Apr 06,2023
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Latisha
By: 'Dinos Tavridis'
Apr 06,2023
5 people found
this helpful
As a tenant I have had the worst experience ever from this awful company which used to be the most famous and iconic 10 years ago. Avoid AT ALL cost to rent through them, particularly if they also mange the property. Talha, Eleanor and Ella Badman, ...
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“A positive moving out experience with Narean...”

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Jan 20,2023
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Narean
By: 'Yasmin Ayture'
Jan 20,2023
0 people found
this helpful
For personal reasons I informed Narean that I wanted to leave the accommodation I have been renting for the past 4 months and break my contract early in order to move outside of London. This was fine straight away and he answered my calls, messages and ...
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“Narean at Foxtons in Chiswick helped me since......”

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Nov 12,2022
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By: 'Yasmin Ayture'
Nov 12,2022
0 people found
this helpful
Narean at Foxtons in Chiswick helped me since the moment I wanted to move. He very diligently responded to my queries and we spoke several times on the phone about the arrangements for me moving and I always felt I could ask what I wanted ...
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“It’s a shame that you can’t give minus star r......”

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Sep 05,2022
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Jonathan
By: 'Rozalia'
Sep 05,2022
1 people found
this helpful
It’s a shame that you can’t give minus star reviews. They don’t call them F**ckstons for nothing. I strongly recommend that you do not rent from Foxtons. Our experience with the Chiswick branch was awful. Firstly we were “sold the house” ...
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“We moved into a 2 bed flat in brentford(£1700/month) and ......”

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Apr 08,2022
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By: 'Tenants'
Apr 08,2022
3 people found
this helpful
We moved into a 2 bed flat in brentford(£1700/month) and soon after that we realised that the flat didn't have hot water or heating. Long story short, we moved out after 6 months and the there was still no hot water or heating. We agreed a ...
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“Worst ever...”

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Sep 20,2021
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By: 'Farzad Glo'
Sep 20,2021
1 people found
this helpful
We are new in UK and we rented an apartment in Chizwick to be able to register my son to the school. we paid 7 months in advance and received the contract and agents promised to do the painting in 3 weeks time and fix other issues ...
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“Overpromising for nothing...”

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Aug 05,2021
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By: 'Ryan'
Aug 05,2021
4 people found
this helpful
I gave Foxtons a second chance, but they turned me down twice. Now I have to cancel my wedding and nearly homeless. Several weeks ago I gave Foxtons a negative review, and when they contacted me, I removed it. I was too foolish and too ...
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“Terrible experience...”

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Jan 25,2021
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By: 'Anna'
Jan 25,2021
3 people found
this helpful
If I could I will put -20, not even +1. Terrible experience of human discrimination. I strongly advice to avoid them....
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“Time wasters...”

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Sep 21,2020
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By: 'T'
Sep 21,2020
3 people found
this helpful
Time wasters. Took over 2weeks for them to arrange a house valuations. Then once everything was agreed and i signed the contract it took another 2 weeks of me chasing for them to even get in touch about putting the house on the market, at which ...
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“Maintenance is just a name they do nothing, n......”

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Jun 04,2020
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By: 'Mo'
Jun 04,2020
2 people found
this helpful
Maintenance is just a name they do nothing, no response for days and I have been without a washing machine for a whole month now, they ignore emails. they are so responsive and quick when it comes to rent!...
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“So far I'm very disappointed with the whole s......”

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Oct 09,2019
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By: 'Gary'
Oct 09,2019
3 people found
this helpful
So far I'm very disappointed with the whole service I've received. They expect you to jump through their hoops to rent from them, as soon as they have your money they disappear. At the outset I gave a long list of things that needed addressing, ...
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“Excellent service...”

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Jun 19,2019
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Gary
By: 'RHP'
Jun 19,2019
0 people found
this helpful
I have just bought my property through Foxtons Chiswick and found the service to be excellent. Gary Runnels was the agent who dealt with the sale. He was very professional, efficient and helpful....
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n/a
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“Poor Service...”

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Jan 22,2019
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tanya
By: 'T'
Jan 22,2019
1 people found
this helpful
Their service in lettings is diabolical. They do not help in the slightest and be wary of them not giving back deposits when the property was cleaned and better than when we moved into the property....
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Comment on agent fees
Paid over the odds for a property that was in a slum condition.
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“Foxtons Fail...”

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Aug 08,2018
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By: 'Unhappy'
Aug 08,2018
4 people found
this helpful
The management of my property has been perfunctory at best and negligible at worst. I discovered that I had a serial rental cheat in my unit that had already been evicted by Foxtons prior the uptake of my unit. During the rental period my unit ...
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“Letting Manager is rude and uneducated...”

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Jun 01,2018
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Jonathan
By: 'Tiff'
Jun 01,2018
1 people found
this helpful
The negotiation staff forced to signed the contract and paid for over £5000( deposit + first rent payment) to secure the property. After that she changed the terms so many times and telling rule and law which is so annoying. Letting Manager is Jonathan he cant communicate ...
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Comment on agent fees
The agent fee is expensive with rubbish service
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“Pay very high charges then expect to do all the ......”

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Jan 26,2018
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By: 'Ripped'
Jan 26,2018
3 people found
this helpful
Pay very high charges then expect to do all the work yourself getting quotes and repairs done, and cleaning and removing rubbish. You'll pay for any damages the tenants do too. If you don't do the work yourself they will let the property run down. ...
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Comment on agent fees
If Foxtons manage your short lets expect to pay 30% of your rental fee to them plus at least another 10% or more in additional fees and charges. Exceptionally poor value for money. It must work out at £500+/hr of time they actually spend working on your behalf v's money charges. And the tenants are ripped off too.
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“Im a landlord and Foxtons is pursuing me legally for ......”

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Nov 14,2017
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Madeleine
By: 'robert'
Nov 14,2017
6 people found
this helpful
Im a landlord and Foxtons is pursuing me legally for renewal fees for that they are not owed. The tenant moved out but they are still sending me threatening letters from their in-house solicitors. I have been on contact with a number of unhappy ex ...
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By: MissJ
Jan 27, 2018
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I am going through the same thing. They asked me to send them evidence that the tenant moved out and that there has been no transactions. I sent everything and they are still asking for renewal fee! It's crazy ...

“Terrible terrible letting agent.Let property for 2 years. The tenant ......”

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Sep 06,2017
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By: 'Amarpal'
Sep 06,2017
2 people found
this helpful
Terrible terrible letting agent. Let property for 2 years. The tenant left in 6 months and left the property in a real state. There was not a single visit checks by the agent even though it was fully managed. There was no attempt by agent to visit ...
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Comment on agent fees
Agent fees is almost twice as high as local agents. They have good technology to manage things but the service is terrible and would not recommend to anyone even as the last resort.
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“Awful experience. We have been lied to from the start, ......”

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Jul 17,2017
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By: 'Lyda'
Jul 17,2017
1 people found
this helpful
Awful experience. We have been lied to from the start, the contract between ourselves and the landlord has been changed after we signed the lease, they didnt provide contact details to the landlord until we moved what resulted in lots of troubles for us. The ...
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“worst experience ever.It was a nightmare from the day ......”

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May 31,2017
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By: 'Fiery'
May 31,2017
2 people found
this helpful
worst experience ever. It was a nightmare from the day I paid deposit and fee they just started to unlawfully evict me and did not respect my rights. I was victim of racist and discriminating behaviour...
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“I will never ever rent with Foxtons, because they have ......”

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Oct 05,2016
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By: 'Your'
Oct 05,2016
0 people found
this helpful
I will never ever rent with Foxtons, because they have no idea how to deal with customers, and they always seem to make decisions without asking the landlord. Worst experience I have ever had dealing with idiotic people. Avoid Avoid Avoid. Most stressful time I ...
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Comment on agent fees
Extremely bad
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“Sarah helped me try to find a flat to rent. ......”

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Mar 30,2015
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By: 'Francesca'
Mar 30,2015
0 people found
this helpful
Sarah helped me try to find a flat to rent. She was excellent to deal with and really made the process enjoyable, scooting me round the viewings in her little Foxtons mini! Unfortunately I didn't manage to find a suitable property with Foxtons, but it ...
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“I just wanted to say that the agent who helped ......”

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Feb 13,2014
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By: 'Herve'
Feb 13,2014
0 people found
this helpful
I just wanted to say that the agent who helped us looking for a flat was very accomodating and very helpful. Herve opoh is his name. He has been very patience and understanding. His persistent to help us find a place. This kind of person ...
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“Chris Cooper found us an apartment to rent for 4 weeks. ......”

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Dec 27,2013
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Chris
By: 'S'
Dec 27,2013
1 people found
this helpful
Chris Cooper found us an apartment to rent for 4 weeks. He was professional, reliable and managed the negotiation brilliantly. We were really impressed with how he managed the transaction, bringing it from start to finish within a few days in what was a rather difficult ...
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“I would start saying that one of my friends warned ......”

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Jul 23,2013
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By: 'Foxtons'
Jul 23,2013
7 people found
this helpful
I would start saying that one of my friends warned me that Foxtons in general provide very poor services for obscene costs. Alas, against that, I deciced to use Foxtons.... My advice would be: "Always listen to your friends!!!" We were looking for a nice 2 ...
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What agent could do to change your mind?
Everything!!! Fair deal, details about contract, constant communication. We were robbed!
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“Daniel was the most professional and helpful agent I came ......”

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Jun 24,2013
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By: 'Propertysearch2013'
Jun 24,2013
1 people found
this helpful
Daniel was the most professional and helpful agent I came across whilst searching for a property. He understood exactly what I was looking for and showed me a great range of properties. I registered with every estate agent in Chiswick and the service I recieved ...
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“I submitted my enquiry on their website and it seems ......”

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May 29,2013
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By: 'Peter'
May 29,2013
11 people found
this helpful
I submitted my enquiry on their website and it seems my details were passed to the Chiswick and Shepherds Bush branches. What's prompted me to write this review about the Shepherds Bush branch was my amazement at the way I was handled by one of ...
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What agent could do to change your mind?
It's in my review.
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“It was our absolute nightmare to deal with this company, ......”

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Apr 16,2013
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By: 'Kevin'
Apr 16,2013
4 people found
this helpful
It was our absolute nightmare to deal with this company, under any circumstances try to avoid their service in this area. Though Daniel, property manager was nice and friendly, the person who was dealing with us - John Johnston was far prom being professional at ...
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What agent could do to change your mind?
Though Daniel, property manager was nice and friendly, the person who was dealing with us - John Johnston was far prom being professional at any point. Was arrogant, rude and abusive via the phone, calling himself "one of the most reasonable guys in the company". It was simply a joke when he tried to threaten me promising problems and telling me that i can be remove by force from the property because im not a tennant!!! (the contract is on my girfriends name) all depends who reads it, and if i was a person who can do something about it i would consider some actions on this issue, because the customer service we received from that gentlemen was absolutely horrible.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:02 PM 11/05/2017 by Daisy Mason

Awards won by Foxtons, London W4 2DW



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