0% sales valuation accuracy
0% sales fee satisfaction
Jul 31,2021
Jul 31,2021
5
people found
this helpful
this helpful
Our experience of James Eastaway and Savills in Stamford was not a good one. In our recent dealings with him we felt he was not only deceitful and unprofessional but also professionally negligent. Over several weeks he failed to return phone calls or respond to multiple emails, but then he knew he had omitted to tell us about subsidence in a property they were marketing. As a result, we ended up financially disadvantaged. Savills internal complaints procedure was fairly farcical to say the least, with laughable attempts to obfuscate. The legal advice we received was that we had a strong case for professional negligence but of course nothing is guaranteed and Savills made it clear they would look to recover their legal costs if we were unsuccessful in prosecuting our case. We just didn’t want to take the risk, but different times and different circumstances and we would have relished the opportunity to face them in a court of law. As it was we settled for a refund on some expenses and a £500 goodwill gesture - a fraction of what this experience cost us. There are good Estate Agents out there - but our experience suggests James Eastaway at Savills in Stamford is certainly not one of them. Whatever Carole Bratt (Customer Relations) says in response to this review should be taken with a high degree of scepticism - this a company we now actively and strongly advise all our friends and acquaintances to avoid. Clearly there is a lot of background to this but I’m sure you can sense our dismay at having been treated so badly by a company we would have thought we could trust - but then their other review ratings should tell you something!
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Latest Reviews
3rd Jul 2023
reviewed by 'Joy Ann Plummer'
31st Jul 2021
reviewed by 'James Eastaway'
Opening Hours
Address
Savills
9 High Street
St Martins,Stamford
Cambridgeshire
PE9 2LF
01780 484 696
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Jul 03,2023
Jul 03,2023
0
people found
this helpful
this helpful
Excellent service throughout. I felt listened to and supported at all times. Calls and emails were dealt with promptly and all of the persons involved with my sale, from beginning to end, were not only ultra-helpful, but delightful to work with. Thank you to Charlotte, ...
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Jul 31,2021
Jul 31,2021
5
people found
this helpful
this helpful
Our experience of James Eastaway and Savills in Stamford was not a good one. In our recent dealings with him we felt he was not only deceitful and unprofessional but also professionally negligent. Over several weeks he failed to return phone calls or respond to ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:19 AM 27/09/2019 by heather heather
