100% sales valuation accuracy
100% sales fee satisfaction
Jul 30,2021
Jul 30,2021
2
people found
this helpful
this helpful
Zero customer service!
Booked a viewing over the phone. Agent took my name, email address and mobile number. Attended the viewing on agreed date and time. Fox and Sons agent didn't arrive so called their Chandlers Ford branch.
Spoke to a young lady who told me that the house had been sold already and consequently all booked viewings were cancelled. I advised her that I had not been notified. She assured me that I had and considering i have my work mobile on all the time and there was clearly no record of them contacting me or even leaving a message, I knew she was covering her back. I asked her to confirm my mobile number which she couldn't do. It was obvious that they had made no attempt to ring me and had even taken my name down incorrectly. No apology given and the old covid excuse was used (people working from home and are very busy). I am sorry but if you employ people who cannot diarise an appointment or take down correct details and communicate with potential viewers, then you have an appalling level of service run by a bunch of inept individuals! I wouldn't trust them to sell a bin let alone a house. Far more professional agents in the area and if I could have given no stars I would!
Booked a viewing over the phone. Agent took my name, email address and mobile number. Attended the viewing on agreed date and time. Fox and Sons agent didn't arrive so called their Chandlers Ford branch.
Spoke to a young lady who told me that the house had been sold already and consequently all booked viewings were cancelled. I advised her that I had not been notified. She assured me that I had and considering i have my work mobile on all the time and there was clearly no record of them contacting me or even leaving a message, I knew she was covering her back. I asked her to confirm my mobile number which she couldn't do. It was obvious that they had made no attempt to ring me and had even taken my name down incorrectly. No apology given and the old covid excuse was used (people working from home and are very busy). I am sorry but if you employ people who cannot diarise an appointment or take down correct details and communicate with potential viewers, then you have an appalling level of service run by a bunch of inept individuals! I wouldn't trust them to sell a bin let alone a house. Far more professional agents in the area and if I could have given no stars I would!
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Latest Reviews
19th Jul 2022
reviewed by 'Suki'
16th Jun 2022
reviewed by 'Claire'
30th Jul 2021
reviewed by 'Mrs J'
27th Aug 2019
reviewed by 'Gary'
7th Jun 2007
reviewed by 'Hathi'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £265,000 | £265,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 2 |
Areas covered
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- Sales
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- Block Management
- Surveys
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Jul 19,2022
Jul 19,2022
2
people found
this helpful
this helpful
Beware, Fox and Sons are fraudsters! There is no desire to describe my entire six-month experience with these thieves and thieves! They stole 6 months from me, damaged a lot of my nervous system, cheated me out of almost £2,000 and I'm going to waste it all! ...
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Jun 16,2022
Jun 16,2022
0
people found
this helpful
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A huge thank you to Chloe and the rest of the team at Fox & Sons Chandler's Ford. I cannot thank Chloe enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst selling a property. I am so ...
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Jul 30,2021
Jul 30,2021
2
people found
this helpful
this helpful
Zero customer service!
Booked a viewing over the phone. Agent took my name, email address and mobile number. Attended the viewing on agreed date and time. Fox and Sons agent didn't arrive so called their Chandlers Ford branch.
Spoke to a young lady who told ...
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Aug 27,2019
Aug 27,2019
0
people found
this helpful
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John, Jess and the team were professional efficient and very understanding during the selling of my late mothers home. I would certainly recommend them...
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Jun 07,2007
Jun 07,2007
1
people found
this helpful
this helpful
Trying to sell our house through Fox and Sons Eastleigh was one of the worst moves we ever made. Their manager was very helpful and positive at the valuation, but this was in reality the only good point I can think of.
They were 'confident' ...
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Mar 03, 2010
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This is exaclty why we made a complaint, and now they have broken the contract, and us out of pocket, we are seeking legal advice. ...
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