80% sales valuation accuracy
100% sales fee satisfaction
Jul 24,2021
Jul 24,2021
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We are buyers, not sellers, so perhaps it is rare to leave a review for somebody else's agents; but Damion and Guy from Fine & Country were outstanding in their fairness and support to us as well as to their clients. Their professionalism, regular and speedy communication, and overall quality of service and support at a very busy time in the property market helped to smooth the process in an effective and enormously helpful way - ensuring a successful outcome that left all parties very content.
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Dec 04, 2022
Dera Mark & Jo It was a pleasure helping you, it is a two way process, and your patience and understanding we greatly appreciated, I know you will Love East Hendred and your new property.
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Latest Reviews
7th May 2024
reviewed by 'Chandra'
24th Oct 2022
reviewed by 'Please do not display my name'
8th Oct 2021
reviewed by 'Lynda'
24th Jul 2021
reviewed by 'Mark Wilson'
Opening Hours
Address
Fine and Country Oxford
267 Banbury Road
Oxford,Oxford
Oxfordshire
OX2 7HT
01865953244
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 100% | £750,000 | £2,800,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 4 | 0 | 2 | 1 | 1 | 1 |
Areas covered
- OX2
- OX44
- OX14
- OX49
- OX1
- OX10
- OX13
- OX29
- OX5
- OX33
- OX39
- OX3
- OX9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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May 07,2024
May 07,2024
0
people found
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A very impressive service from start to finish, when buying our beautiful new property on Boars Hill. If you want a fast and efficient exchange, Guy is your man! With much enthusiasm and genuine care for all parties involved, Guy will go over and above ...
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Aug 08, 2024
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(1)
Dear Chandra
How kind of you to give me such a great review. I do appreciate this, as life is busy!! I really love my job, which allows me to provide what I feel is the service level I would perceive as excellent myself. I hope you have settled into your new home and the fantastic environment. I am certainly looking forward to coming to see you soon! ...
Nov 27,2022
Nov 27,2022
0
people found
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this helpful
No one compares to the energetic and professional approach to selling a property shown by Guy Simmons from Fine & Country, Oxford. After stumbling along for over six months with false starts and waning enthusiasm from another Realtor we switched to Guy and secured a buyer ...
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Dec 04, 2022
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Thank you JM I really enjoyed assisting you to get the right outcome deserved for you, and your beautiful home. Enjoy your new home, and I will be over to see you!
Guy ...
Oct 24,2022
Oct 24,2022
0
people found
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Tristan Battory dealt with my new house purchase ,
Tristan was utterly amazing, not only was he extremely professional but he really did go the extra mile explaining everything in fine detail & even taking the time to call me on the evening when most people would ...
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Oct 08,2021
Oct 08,2021
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Guy was a whirlwind and went more than the extra mile. would certainly recommend him as an agent. He was full of energy and ideas and certainly not a 9 til 5 man....
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Jul 24,2021
Jul 24,2021
0
people found
this helpful
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We are buyers, not sellers, so perhaps it is rare to leave a review for somebody else's agents; but Damion and Guy from Fine & Country were outstanding in their fairness and support to us as well as to their clients. Their professionalism, regular and speedy ...
read full review
read full review
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Yes
Dec 04, 2022
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(1)
Dera Mark & Jo It was a pleasure helping you, it is a two way process, and your patience and understanding we greatly appreciated, I know you will Love East Hendred and your new property. ...
Jun 08,2021
Jun 08,2021
0
people found
this helpful
this helpful
Guy has been exceptional throughout what has been a challenging sale of a grade II listed property. He worked tireless throughout the process, and it would not be an exaggeration to say without him this process would have taken longer and maybe even not been ...
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Dec 04, 2022
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Dear Ed & Emily It was a challenging process, and we navigated our way to the right outcome, but thanks for both of your understanding at times, of what was a complex, and certainly not standard sale transaction.
Best Guy ...
Jun 07,2021
Jun 07,2021
0
people found
this helpful
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Having been frustrated using other estate agents and missing purchases, we met Guy Simmons of Fine and County who showed us a number of appropriate properties and was able to source a house before it came to market which fitted our requirements. Guy remained involved ...
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Dec 04, 2022
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Dear Steve & Glenda
Thank you for the kind review, great to see your new car garaging is very nearly done, and the house is looking great after your renovations
Best Guy ...
May 28,2021
May 28,2021
0
people found
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Guy has been by far and away the best estate agent I have ever worked with. He invested very significant personal effort into every aspect of the sale, reaching well beyond what I would normally expect an agent to be doing. That began right at ...
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Jan 15,2019
Jan 15,2019
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Absolutely awful - the second a For Sale board goes up on your house their agents begin pestering you, leafletting you, turning up on your doorstep and generally being annoying....
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Comment on agent fees
No idea
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Dec 04, 2022
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Dear Pete
I am sorry you felt disappointed enough to write a negative review if you had explained to us you were not interested to be engaged. I am sure the associate involved would have respected your wishes. but all I can do is apologize on behalf of Fine & Country, but I hope you were successful with your home move. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Fine & Country Oxford
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the sales advisor that is handling your case.
If the sales advisor cannot resolve the issue for you then please put your complaint in writing addressed to the Branch Manager.
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Branch Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Branch Manager you can write to the Managing Director will arrange for a separate review to take place. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman and request an independent review
The Property Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Ombudsman Ltd 01722 333 306 / www.tpos.co.uk
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
Last updated at 3:30 PM 15/10/2018 by Adam Price
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the sales advisor that is handling your case.
If the sales advisor cannot resolve the issue for you then please put your complaint in writing addressed to the Branch Manager.
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Branch Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Branch Manager you can write to the Managing Director will arrange for a separate review to take place. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman and request an independent review
The Property Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Ombudsman Ltd 01722 333 306 / www.tpos.co.uk
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
