“Lack of communication...”
1 Star Review
Jul 23,2021
By:
'SB'
Jul 23,2021
Branch: Glasgow, 8 Eagle Street Craighall Business Park
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: G51
Branch: Glasgow, 8 Eagle Street Craighall Business Park
Lettings (Prospective customer)
Postcode: G51
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people found
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Applied for a flat hours after viewing it. Got a phone call from agent asking me to submit the application as soon as possible - the landlord was looking to make a decision in the next few days.
Application submitted, did not have any updates whatsoever for the next week. Finally, called the agent only to be told that actually, someone else has already applied for it long before I did. Their references were taking a long time to come through, but now that it did they have agreed to let the flat to this earlier applicant.
This was a waste of my time and made my move an extremely stressful experience seeing as I needed to move in the next few weeks. The lack of communication, and the fact that they think it is acceptable to keep applications open while they are waiting on references is appalling, and frankly rude behaviour. If you were going to do that, at least let the applicant know that they are only your ‘backup plan’.
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