Heritage Estate Agency (Birmingham)
Kings Heath, Birmingham, B14
4.5/5, 17 reviews
88% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“Renting through Heritage was a dreadful experience for us as ......”

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Jan 27,2013
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Jenny
By: 'Anna'
Jan 27,2013
3 people found
this helpful
Renting through Heritage was a dreadful experience for us as customers. We received very bad customer service on more than one occasion from them. When we reported faults with the property they were not followed up. The property was rented without smoke alarms and when we brought this to their attention we were asked to fit them ourselves. Our honestly was questioned on more than one occasion, and generally we feel that we were treated in a poor, patronising and condescending manner. As a landlady and a tenant, I would advise both tenants and landlords to stay well clear of this company.
What agent could do to change your mind?
They should have treated us, as paying customers, in a fair and professional manner. I can honestly say that I have never experienced such poor service from any company that I have ever dealt with.
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By: Andrew Bryant
Oct 03, 2013
Hello Anna, thank you for taking the time to post a review about Heritage Estate Agency. We are sorry to hear that you were not satisfied with the service that you received. Heritage takes pride in going above and beyond for both landlords and tenants as I am sure you will recall from when you were house hunting and viewing properties. Customer service and safety issues are of paramount importance to us. As an agent it is our job to act as a landlord’s representative and liase between landlords and tenants – unfortunately sometimes this can lead to dissatisfaction if one party does not receive the response that they desire from the other. As you will know an agent does not have the authority to make decisions on behalf of a landlord. Heritage works closely with both landlords and tenants to resolve any issues that may arise during a Tenancy. It is our understanding that an agreement was reached with you regarding the smoke alarm issue which was then changed at your request.
We would like to take this opportunity to make it clear that Heritage invites our clients to discuss any issues they may have with us directly so that a suitable resolution can be found. We are an approachable, polite and professional company who pride ourselves on our customer service. We feel that this is reflected in the sporadic nature of the reviews on this site and also by the numerous and frequently received positive comments from our clients.
Anna, if at any point you wish to discuss your experience with us directly please do not hesitate to contact us.

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Latest Reviews

View all Reviews 17
21st Aug 2023
reviewed by 'Andreea Lake'
“We’ve recently completed on a house purchase through Heritage Estate Agency.The service was really good, everyone we’ve ......”
17th Jan 2018
reviewed by 'Murriam'
“Rented our first property with Heritage! Before we came across them the whole renting situation was very stressful, wasn't getting ......”
16th Jan 2018
reviewed by 'F&A'
“Jenny went above and beyond to ensure that our move was processed seamlessly. Her response time was impressive and was ......”
11th Jun 2017
reviewed by 'AnneM'
“Heritage have managed my propertyfor over two years. I have always found them to be efficient and transparent and feel ......”
5th Jun 2017
reviewed by 'Richard'
“I have sold, bought and rented out properties through Heritage in Kings Heath. Their friendliness and client centred approach with ......”
5th May 2017
reviewed by 'DJ'
“I rented out my flat via Heritage for around 5 years with no issues with any tenants, the property or Heritage ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:30 - 16:00
  • Sunday: Closed
Address

Heritage Estate Agency (Birmingham)
91 High Street
Kings Heath,Birmingham
West Midlands
B14 7BH
0121 443 5900

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £172,000 £400,000
Lettings 100% 99% £595 £650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 3 1 9 0 1 0 0 0
Areas covered
  • B14
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Birmingham, B14
Kings Heath, B14

“Quick completion...”

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Aug 21,2023
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Vanessa
By: 'Andreea Lake'
Aug 21,2023
0 people found
this helpful
We’ve recently completed on a house purchase through Heritage Estate Agency. The service was really good, everyone we’ve dealt with has been professional and helpful. We were looking for a quick completion as there were no chains and I believe that we couldn’...
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“Rented our first property with Heritage! Before we came across ......”

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Jan 17,2018
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Jenny
By: 'Murriam'
Jan 17,2018
0 people found
this helpful
Rented our first property with Heritage! Before we came across them the whole renting situation was very stressful, wasn't getting much support but when we found the apartment, everything ran so smoothly and quickly. The whole process was very stress free and the communication was ...
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Comment on agent fees
Agents fees are decent, the support that we got made it worthwhile
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“Jenny went above and beyond to ensure that our move ......”

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Jan 16,2018
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Jenny
By: 'F&A'
Jan 16,2018
0 people found
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Jenny went above and beyond to ensure that our move was processed seamlessly. Her response time was impressive and was always on hand to answer any queries. We were also grateful that Jenny relayed information to us clearly and concisely. It was a pleasure working ...
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Comment on agent fees
Rate as expected.
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“Heritage have managed my propertyfor over two years. I have ......”

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Jun 11,2017
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By: 'AnneM'
Jun 11,2017
0 people found
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Heritage have managed my propertyfor over two years. I have always found them to be efficient and transparent and feel that they work with the best interests of landlords in mind....
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Comment on agent fees
Fees are standard
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“I have sold, bought and rented out properties through Heritage ......”

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Jun 05,2017
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By: 'Richard'
Jun 05,2017
0 people found
this helpful
I have sold, bought and rented out properties through Heritage in Kings Heath. Their friendliness and client centred approach with no unnecessary pressure is a pleasure to experience. Their lovat knowledge is extensive and the advice they have given me has been invaluable. Simply, Heritage ...
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Comment on agent fees
Heritage fees are in line with other local agents and very transparently explained and managed.
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“I rented out my flat via Heritage for around 5 years ......”

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May 05,2017
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Vanessa
By: 'DJ'
May 05,2017
0 people found
this helpful
I rented out my flat via Heritage for around 5 years with no issues with any tenants, the property or Heritage as letting agents. I then more recently sold the property via Heritage and after a first abortive sale, they resold the property quickly and for ...
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“You truly get what you pay for in all things ......”

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Apr 13,2017
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Jessica
By: 'Scott'
Apr 13,2017
0 people found
this helpful
You truly get what you pay for in all things and despite being a bit of a cliche, this is particularly pertinent regarding selling a house. The current rise in online estate agents would have you believe that selling a house is merely a case ...
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Comment on agent fees
For the level of service that I received, the fees were very good value for money.
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By: Charlotte Brotherhood
Apr 19, 2017
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Thank you for your comments Scott and for appreciating the work that we do. We pride ourselves on providing an exceptional service and we're delighted that your experience reflects this. All the best, The Heritage Team ...

“Also want to add Jessica. I would highly recommend Heritage ......”

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Mar 08,2017
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Richard
By: 'Kelly'
Mar 08,2017
0 people found
this helpful
Also want to add Jessica. I would highly recommend Heritage estate agents in Kings heath we recieved great advice, support and customer service through the selling and buying process we recently experienced. Fantastic photos from Richard to help showcase our property and wonderful support and ...
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Comment on agent fees
The fee is more than an online estate agent but the service especailly in the post selling stage is worth paying the extra. However, is comparable to other high street agents.
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“Where do we begin! It started off with Jessica visiting ......”

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Feb 25,2017
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Jessica
By: 'James'
Feb 25,2017
2 people found
this helpful
Where do we begin! It started off with Jessica visiting us for a sales advise talk as we wanted to get our property on the market straight away. We had numerous conversations and meetings with other estate agents around the local area and although Heritage ...
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“I had an excellent service from all at Heritage Estate ......”

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Feb 22,2017
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Jenny
By: 'WelshDan'
Feb 22,2017
0 people found
this helpful
I had an excellent service from all at Heritage Estate Agency during my tenancy at one of their managed properties. They were always very courteous, helpful and dealt with any issues promptly. I would highly recommend to anyone thinking of using Heritage Estate Agency in ...
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“I received a very high level of customer service from ......”

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Feb 20,2017
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Rachel
By: 'Helen'
Feb 20,2017
0 people found
this helpful
I received a very high level of customer service from Heritage during the sale of my property. Rachel O'Hara was instrumental in maintaining the communication link between, the buyer, the solicitors on both sides and myself. I would say that Rachel went above and beyond ...
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Comment on agent fees
Good, they were open to negotiation on the fee and term.
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“Excellent Team, after them renting my house for 10 years, they ......”

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Jan 25,2017
Minithumbup
By: 'Great'
Jan 25,2017
1 people found
this helpful
Excellent Team, after them renting my house for 10 years, they sold it for me, made everything very easy and very reasonable cosy's. top team and lovely to deal with and definitely would use them again. thank you...
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Comment on agent fees
very reasonable
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“'We had a great experience with heritage. We have moved ......”

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Dec 06,2016
Minithumbup
By: 'Jo'
Dec 06,2016
1 people found
this helpful
'We had a great experience with heritage. We have moved many times in the past and this was by far the best service we have had from an agent. We were guided through the process from the very beginning; advice and marketing were excellent and ...
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“Heritage were fantastic in all areas securing a sale. Richard ......”

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Aug 24,2016
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Vanessa
By: 'Jayne,'
Aug 24,2016
0 people found
this helpful
Heritage were fantastic in all areas securing a sale. Richard was great in the first meeting and valuation, his photos of the property were impressive. Both Rachel and Vanessa were prompt in responding to emails and phone calls, always friendly and efficient, giving timely advice ...
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Comment on agent fees
As advertised!
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“Selling through Heritage has been the most positive experience I ......”

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Aug 25,2015
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Vanessa
By: 'Jenny'
Aug 25,2015
2 people found
this helpful
Selling through Heritage has been the most positive experience I have ever had of an estate agency. Due to the nature of the property, selling the house was not straightforward. However Heritage delivered throughout, calmly, patiently and thoughtfully. The asking and selling price reflected the ...
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“Renting through Heritage was a dreadful experience for us as ......”

Share on :
Jan 27,2013
Minithumbdown
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Jenny
By: 'Anna'
Jan 27,2013
3 people found
this helpful
Renting through Heritage was a dreadful experience for us as customers. We received very bad customer service on more than one occasion from them. When we reported faults with the property they were not followed up. The property was rented without smoke alarms and when ...
read full review
What agent could do to change your mind?
They should have treated us, as paying customers, in a fair and professional manner. I can honestly say that I have never experienced such poor service from any company that I have ever dealt with.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Bryant
Oct 03, 2013
View all comments (1)
Hello Anna, thank you for taking the time to post a review about Heritage Estate Agency. We are sorry to hear that you were not satisfied with the service that you received. Heritage takes pride in going above and beyond for both landlords and tenants as I am sure you will recall from when you were house hunting and viewing properties. Customer service and safety issues are of paramount importance to us. As an agent it is our job to act as a landlord’s representative and liase between ...

“I used Heritage to let and manage my property. However, ......”

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Oct 04,2011
Minithumbdown
By: 'disgruntled'
Oct 04,2011
6 people found
this helpful
I used Heritage to let and manage my property. However, when the tenants stopped paying rent they seemed unaware of this and when I rang up Herigate, I was asked 'What do you want me to do about it?' They were really aggressive with ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:40 AM 26/01/2017 by Charlotte Brotherhood

Awards won by Heritage Estate Agency (Birmingham), Birmingham B14 7BH



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