Allen Heritage Estate Agents
Shirley, Croydon, CR0
4.8/5, 137 reviews
99% recommended
93% sales valuation accuracy
97% sales fee satisfaction
80% lettings valuation accuracy
99% lettings fee satisfaction

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“I was generally happy with the service provided by Allen ......”

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Jan 27,2013
Minithumbup
By: 'Gemma'
Jan 27,2013
0 people found
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I was generally happy with the service provided by Allen Heritage. In what was a particularly stressful and long lasting process for us, we recieved good support from the staff. I was particularly impressed with how the situation was handled when we had our first buyer pull out of the sale only a few days before exchange. We were naturally extremely upset and annoyed by this, but Allen Heritage helped greatly by getting straight on with trying to re-sell the property. We managed to get a new buyer within days, which was a big relief (and actually worked out a lot better for us in the end). My ony slight criticism is that sometimes I would have liked a little more feedback about the progress of our sale. There were times when things were quiet, when I wouldnt hear an update for a few weeks. I appreciate that this was because nothing was actually happening, however, it would have reassured me just to receive a call to say that things were being dealt with, or to confirm what stage we were at. I did call the brance myself to find out what was happening, and always received a polite and informative response, but it would have been better to have been given an update without having to ask. This may be just because I am a particularly worried person who felt I needed this feedback. Other people may not feel the need for this. Thanks again Allen Heritage for your support and continued work and perserverence. I am pleased we got there in the end! The service was also provided at a very competitive rate, and was no less good than what I have experienced with other agents. Many Thanks.
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Latest Reviews

View all Reviews 137
21st Jul 2022
reviewed by 'Jay'
“Would love to thank Den and team for helping us move in quickly and efficiently. Very knowledge and very understandable....”
10th Jun 2022
reviewed by 'John'
“Sold my property using them. Was a tricky property to sell but staff stayed focused on getting it done. Post ......”
11th Feb 2022
reviewed by 'Very happy client'
“My experience with the team at Allen Heritage, was great from the moment I made an offer until my property ......”
16th Jul 2021
reviewed by 'Leila'
“The service received from Allen Heritage from Luke's valuation, to the viewings with Elaine and Dawn, all the way through ......”
17th Feb 2021
reviewed by 'Lyndsey'
“Allen Heritage were fantastic from the beginning of the process to the end! The marketing was fantastic and we were ......”
30th Oct 2020
reviewed by 'Wendy'
“The team at Allen Heritage excelled our expectations throughout the process of selling our late Father's home. They dealt with ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Allen Heritage Estate Agents
151 Wickham Road, Shirley
Croydon
Greater London
CR0 8TE
020 8656 2525

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £270,000 £685,000
Lettings 80% 99% £695 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 0 16 1 57 0 26 0 2 1
Areas covered
  • CR0
  • Croydon
  • Shirley
  • Addiscombe
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Shirley, CR0
West Wickham, BR4

“Would love to thank Den and team for helping ......”

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Jul 21,2022
Minithumbup
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Denny
By: 'Jay'
Jul 21,2022
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Would love to thank Den and team for helping us move in quickly and efficiently. Very knowledge and very understandable....
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“Excellent selling agent...”

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Jun 10,2022
Minithumbup
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Max
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Helen
By: 'John'
Jun 10,2022
0 people found
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Sold my property using them. Was a tricky property to sell but staff stayed focused on getting it done. Post offer sales support was excellent...
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“My experience with the team at Allen Heritage......”

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Feb 11,2022
Minithumbup
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Helen
By: 'Very happy client'
Feb 11,2022
0 people found
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My experience with the team at Allen Heritage, was great from the moment I made an offer until my property completion. Helen Fagan was very friendly, whilst still being professional. I would definitely recommend them to anyone that is thinking of buying or selling a ...
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“Great service from a caring team...”

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Jul 16,2021
Minithumbup
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Luke
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Helen
By: 'Leila'
Jul 16,2021
0 people found
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The service received from Allen Heritage from Luke's valuation, to the viewings with Elaine and Dawn, all the way through to the sales progression with Helen, was great. They genuinely care and achieved the required price in a challenging market. I would have no hesitation ...
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“Allen Heritage were fantastic from the beginn......”

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Feb 17,2021
Minithumbup
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Max
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Helen
By: 'Lyndsey'
Feb 17,2021
0 people found
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Allen Heritage were fantastic from the beginning of the process to the end! The marketing was fantastic and we were always in regular contact. Our house sold within a month and the after sales team supported us through the contract process. We wouldn't hesitate to ...
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“Excellent customer service...”

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Oct 30,2020
Minithumbup
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Helen
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Max
By: 'Wendy'
Oct 30,2020
0 people found
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The team at Allen Heritage excelled our expectations throughout the process of selling our late Father's home. They dealt with every aspect of the process with great professionalism and sensitivity, and generally went above and beyond in providing an excellent service. I would not hesitate ...
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“Allen Heritage - Excellent all round customer service!...”

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Jun 06,2020
Minithumbup
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Max
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Helen
By: 'Corrie'
Jun 06,2020
0 people found
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Allen Heritage were a breath of fresh air compared to other agents I have dealt with in the past - always helpful, clear and straight forward. They are patient answering queries and nothing it too much trouble. They found a buyer for me quickly, and ...
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“An Excellent Team...”

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Apr 07,2020
Minithumbup
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Luke
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Helen
By: 'Christopher'
Apr 07,2020
0 people found
this helpful
All members of the team were very helpful, from an initial valuation of my late fathers property (for probate) through to it's final sale some two years later. They kept in touch which was the main reason we used them when the time came to ...
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“Tamara was amazing in helping us process our ......”

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Mar 08,2020
Minithumbup
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Denny
By: 'Rock'
Mar 08,2020
0 people found
this helpful
Tamara was amazing in helping us process our tenancy agreement. She always follows up on our queries and tries to resolve any issues for us. I would not hesitate to recommend her to anyone who needs a briliant letting agent. Denny was providing professional, friendly ...
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“Brilliant team that are professional and frie......”

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Feb 08,2020
Minithumbup
By: 'Debbie'
Feb 08,2020
0 people found
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Brilliant team that are professional and friendly. Would totally recommend , they work as a team and really care about the people they deal with...
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“Allen Heritage have been incredible from star......”

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Oct 05,2019
Minithumbup
By: 'Katharina'
Oct 05,2019
0 people found
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Allen Heritage have been incredible from start to finish. Our property was marketed extremely well, the images were professional and stunning and the agents working with interested buyers really made an effort to get to know our property and present it in the best possible ...
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“Kim & Team...”

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Sep 09,2019
Minithumbup
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Kim
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Denny
By: 'dyane'
Sep 09,2019
0 people found
this helpful
Dear Kim Thank you and the team for all your efforts in the sale of the house. You were all very professional and gave a great service. I really appreciated that you updated me along the way and gave advice when needed! Especially as the ...
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“A job well done!...”

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Jan 09,2019
Minithumbup
By: 'MazzieF'
Jan 09,2019
0 people found
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Excellent service, hard work and perseverance with this property. It all came good in the end during a tricky time in the housing market. Thank you to all the team....
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“Outstanding communication between all the team!...”

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Jun 13,2018
Minithumbup
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Helen
By: 'Emmalou'
Jun 13,2018
0 people found
this helpful
After starting with another online company who were really unhelpful and kept cancelling viewings last minute, I turned to Allen Heritage. Totally worth paying slightly more than online prices. My sale took 5mths in the end, and the staff were absolutely brilliant. Especially Helen who ...
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Comment on agent fees
Reasonable
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“Extremely helpful and professional throughout despite this being a protracted and difficult sale....”

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Apr 15,2018
Minithumbup
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Kim
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Helen
By: 'Paul'
Apr 15,2018
1 people found
this helpful
Brilliant service throughout. This was a protracted and difficult sale which Allen Heritage managed professionally. I have already recommended them and would do so again without hesitation....
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Comment on agent fees
Fees were reasonable
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“Absolutly outstanding...”

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Apr 12,2018
Minithumbup
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Helen
By: 'Ed,'
Apr 12,2018
0 people found
this helpful
As the progression of this sale took over 10 months nerves were shredded and stress was high but Helen always kept her cool and controlled everything. I think without her cheery support and thoroughness, things may have floundered months ago. Many thanks to you and I ...
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Comment on agent fees
N/A
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“We have received a tremendous amount of help....”

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Apr 06,2018
Minithumbup
By: 'Sylvia'
Apr 06,2018
1 people found
this helpful
Our property went under offer quite quickly but we had a great deal of trouble with the chain. We were helped out tremendously by Helen who has been a real star. She helped us to overcome many problems and has always been very friendly and ...
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Comment on agent fees
Fair and competitive
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By: Chris & Charlotte
Jul 19, 2018
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We were actually on the buying side with Allen Heritage and so whilst they weren't directly work for us, we found that Helen Fagan who was instructed as part of the negotiations to get the deal through to completion to be very good. We had a rather large chain, but we found Helen very attentive and clear about progress throughout, and ultimately we felt she helped bring the deal to a close and managed to stick to the original date we set out on months beforehand - even though major obstacles app ...

“We purchased a house from Allen Heritage, all the way ......”

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Jan 29,2018
Minithumbup
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Helen
By: 'Lee'
Jan 29,2018
0 people found
this helpful
We purchased a house from Allen Heritage, all the way through the team was communicative and organised. The after sales team lead by Helen kept me in the loop throughout and were there for any queries and questions as we navigated the process...
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Comment on agent fees
n/a was a the buyer not a seller
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“Excellent service received from Barb and Denny. Fees competitive and ......”

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Jan 16,2018
Minithumbup
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Denny
By: 'Dave'
Jan 16,2018
0 people found
this helpful
Excellent service received from Barb and Denny. Fees competitive and they found a tenant quickly. Maintenance issue dealt with promptly....
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Comment on agent fees
Good
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By: Mrs J Portman
Feb 23, 2018
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Excellent service from everyone at Allen Heritage, in particular Helen, during the sales process. Very professional and would certainly recommend them. ...

“Denny just deals with the property whenever we are needing ......”

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Nov 20,2017
Minithumbup
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Denny
By: 'Herbie'
Nov 20,2017
0 people found
this helpful
Denny just deals with the property whenever we are needing new tenents. The property never stands empty for long. He also covers Barbara when she is not around. Barbara deals with every day things and normally is prompt in answering any quieres that we have....
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Comment on agent fees
We find the Agent's Fees are fair.
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By: Barbara Haddock
Nov 20, 2017
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Thank you , much appreciated. ...

“Have always found Barbara responds very promptly to my e-mails, ......”

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Nov 15,2017
Minithumbup
By: 'Howard'
Nov 15,2017
0 people found
this helpful
Have always found Barbara responds very promptly to my e-mails, which is most important as I reside in South Africa. Also she advises me in detail when our property needs maintenance with quotes so that I am able to authorize which minimizes the time for ...
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Comment on agent fees
Agents Fees appear to be the going rate.
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By: Barbara Haddock
Nov 15, 2017
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Thanks Howard much appreciated. ...

“I am always impressed by the friendly and efficient way ......”

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Nov 13,2017
Minithumbup
By: 'Jane'
Nov 13,2017
0 people found
this helpful
I am always impressed by the friendly and efficient way in which everything is handled. If anything needs doing, it gets done with no fuss or delay, and always at a reasonable cost. I have no worries about the property since Allen Heritage took it ...
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Comment on agent fees
fees are reasonable and the service provided means they are good value for money
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By: Barbara Haddock
Nov 13, 2017
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Thanks Jane much appreciated. ...

“Very pleased with the service we receive from Barbara. She ......”

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Nov 03,2017
Minithumbup
By: 'Bridge'
Nov 03,2017
0 people found
this helpful
Very pleased with the service we receive from Barbara. She is polite and courteous and comes back to us quickly when we have a query....
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By: Barbara Haddock
Nov 03, 2017
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Many Thanks much appreciated ...

“I am delighted with the service I receive from Barbara, ......”

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Oct 31,2017
Minithumbup
By: 'Ted'
Oct 31,2017
0 people found
this helpful
I am delighted with the service I receive from Barbara, who has let and managed my properties for over 10 years. Her patience, good humour and professionalism never seem to falter and I would have no hesitation in recommending her....
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By: Barbara Haddock
Oct 31, 2017
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Thanks much appreciated! ...

“This is the first time I have rented a property ......”

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Oct 31,2017
Minithumbup
By: 'TJ'
Oct 31,2017
0 people found
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This is the first time I have rented a property and the experience has been very good. Barbara kept us updated throughout the process, after the tenants moved we have had a few maintenance issues and Barbara responded to our questions and concerns quickly....
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Comment on agent fees
The fee's are acceptable and a discount was offered.
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By: Barbara Haddock
Oct 31, 2017
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Many Thanks ...

“Good responsive agent, pleased with the communication and setup process. ......”

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Oct 31,2017
Minithumbup
By: 'J'
Oct 31,2017
0 people found
this helpful
Good responsive agent, pleased with the communication and setup process. Approachable and easy to deal with would recommend to other landlords in the area....
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Comment on agent fees
Competitive in the current market
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By: Barbara Haddock
Nov 01, 2017
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Thank you ...

“Barbara has given us excellent service.at all times her ......”

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Oct 30,2017
Minithumbup
By: 'Jan'
Oct 30,2017
0 people found
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Barbara has given us excellent service.at all times her contact with us has been punctual informative and supportive when needed...
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Comment on agent fees
Good
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By: Barbara Haddock
Oct 30, 2017
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Thank you much appreciated. ...

“Denny and Barbara have been brilliant since we moved in ......”

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Oct 29,2017
Minithumbup
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Denny
By: 'AM&M'
Oct 29,2017
0 people found
this helpful
Denny and Barbara have been brilliant since we moved in around 4 years ago. Their professionalism, dedication and excellent communication have been invaluable....
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“My family and I have been renting through Allen Heritage ......”

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Oct 27,2017
Minithumbup
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Denny
By: 'A.A'
Oct 27,2017
0 people found
this helpful
My family and I have been renting through Allen Heritage for the last 3 years. During this time we have experienced few problems and had to turn to the agents for help. Glad to say all issues were resolved quite promptly and professionally. Definitely would recommend....
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Comment on agent fees
Fees are always a tough bite to swallow for tenants but frankly speaking Allen Heritage's fees are a tad lower than the rest of their competitors which is definitely a good thing.
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“Denny and Barbara who handle our dealings were very professional ......”

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Oct 25,2017
Minithumbup
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Denny
By: 'Denny'
Oct 25,2017
0 people found
this helpful
Denny and Barbara who handle our dealings were very professional and always willing to help with resolving any issues good services...
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Comment on agent fees
Good
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By: Barbara Haddock
Oct 26, 2017
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Many Thanks much appreciated ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:12 AM 27/01/2016 by allAgents

Awards won by Allen Heritage Estate Agents, Croydon CR0 8TE



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