95% sales valuation accuracy
95% sales fee satisfaction
Jul 18,2021
Jul 18,2021
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I recently bought a house through Yopa. The sellers of the house were in no rush to move out, which was ideal for us because we had to sell our flat in order to purchase the house. This was no big deal at the time, and we got Kenny in to value our flat. We lived in a highly popular area where flats sell in about 1.5 weeks. We were advised by several people to get multiple valuations done and I’m glad we did! He didn’t value it as much as the other estate agent, so we picked the other person, as anyone would. (We are talking a £10k difference). He scoffed when we said how much we thought our flat was worth (we ended up getting way more than that).
My boyfriend told him on a call that we picked a different estate agent. He was absolutely unprofessional and angry on the call. He subsequently sent us nasty and cheeky messages. As if this wasn’t bad enough, he tried to get the sellers of the house to pull out and take a £12k less offer. All out of spite because we didn’t pick him. To be clear, once the property is sold the estate agent should only be there for advice, not controlling the whole operation and contacting solicitors etc. An email came directly from him to the sellers lawyers and our lawyers basically saying they were going to take this lesser offer all because we were in a chain and they wanted the missives signed within three weeks. This is hilarious because the missives were all finished on our end for months before the sellers signed them on their end (1 week before the move in date) To this day, I’m unsure if the sellers of the house even know he did that as their reviews said “stress free” and threatening to pull out and take lower offers is not stress free.
The lawyers had to get involved and everything, because he was technically breaking the law/ it was extremely frowned upon. The sellers lawyers had to threaten to not represent them if they went any further with pulling out.
Also, we were meant to meet him outside the house to get our keys, and he had let himself in to the house and was running about the house and garden? Very strange that he thought he could just let himself into our house before we arrived. Is this normal?? The house was ours and had nothing to do with an estate agent at that point, so I feel it was very very inappropriate and unprofessional to let himself in like that.
My boyfriend told him on a call that we picked a different estate agent. He was absolutely unprofessional and angry on the call. He subsequently sent us nasty and cheeky messages. As if this wasn’t bad enough, he tried to get the sellers of the house to pull out and take a £12k less offer. All out of spite because we didn’t pick him. To be clear, once the property is sold the estate agent should only be there for advice, not controlling the whole operation and contacting solicitors etc. An email came directly from him to the sellers lawyers and our lawyers basically saying they were going to take this lesser offer all because we were in a chain and they wanted the missives signed within three weeks. This is hilarious because the missives were all finished on our end for months before the sellers signed them on their end (1 week before the move in date) To this day, I’m unsure if the sellers of the house even know he did that as their reviews said “stress free” and threatening to pull out and take lower offers is not stress free.
The lawyers had to get involved and everything, because he was technically breaking the law/ it was extremely frowned upon. The sellers lawyers had to threaten to not represent them if they went any further with pulling out.
Also, we were meant to meet him outside the house to get our keys, and he had let himself in to the house and was running about the house and garden? Very strange that he thought he could just let himself into our house before we arrived. Is this normal?? The house was ours and had nothing to do with an estate agent at that point, so I feel it was very very inappropriate and unprofessional to let himself in like that.
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24th Nov 2024
reviewed by 'Belinda Maddox'
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28th May 2024
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reviewed by 'ANGELA'
22nd Apr 2024
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Opening Hours
Address
YOPA
Building 4, Hatters Lane,
Watford
Hertfordshire
WD18 8YF
0333 305 0202
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 95% | £24,500 | £28,250,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 6 | 2 | 1 | 1359 | 88 | 242 | 23 | 65 | 59 |
Areas covered
Services offered
- Sales
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- Block Management
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- Conveyancing
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Nov 24,2024
Nov 24,2024
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We completed on our flat sale in September. Liza was very helpful, supportive and professional, easy to contact and chased proceedings when necessary. She explained Yopa's pricing options very clearly so that we were able to select with confidence the appropriate one for our sale. ...
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Nov 21,2024
Nov 21,2024
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Absolutely awful company please avoid. It’s very true you get what you pay for. Traditional estate agents are good at what they do for a reason do not use these cowboys. All they want is your money they have absolutely zero interest in selling ...
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Nov 14,2024
Nov 14,2024
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I am of the view that this is a waste of time and I have committed to make payment with no feedback, no viewing absolutely nothing....
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May 28,2024
May 28,2024
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This is specific to Yopa - Cambridge.
The agent did not provide any feedback from the vendor on the offer made.
She spoke with me on the phone after I made the offer (in writing) saying the offer is low and that she would communicate ...
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May 28, 2024
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Dear Mohammed, I am sorry you felt the need to leave me a 1-star review, to explain again at the point of your offer, which is on our transparent YopaHub system and discussed with the owner at the time, the offer was too low and at this point, we discussed the opportunity to increase your low offer which you declined. We have now secured a full asking price offer on this property. However, I wish you all the best in your future home search. Kind Regards Leza Baldwin ...
May 13,2024
May 13,2024
0
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They couldn't sell toffees in a Toffee Factory, disgraceful, please for your own sanity don't ask them to sell your house, they need to go back to basics and learn what a phone is, and learn that when a customer calls, ...answer it, because it ...
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Apr 22,2024
Apr 22,2024
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Kenny, the local Yopa agent, was really efficient, responsive and provided great support and advice throughout the process!...
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Dec 20,2023
Dec 20,2023
1
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All went well with Yopa with the local Agent Angela being helpful and efficient. The sale happened after a small 2 week hiccup and the the money was with our solicitor who paid us the balance after having paid Bill's including nearly £3000 to yopa. Problem being ...
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Oct 07,2023
Oct 07,2023
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extremely rude bad staff sheffield people not use them please...
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Sep 28,2023
Sep 28,2023
3
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We viewed a flat in Oxford which was marketed by Yopa and up for auction. The empty property had no chain, had initially been brought to the market a year earlier, and had two failed sales. We used the 'buy now' service on the site ...
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Aug 31,2023
Aug 31,2023
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Going with Richard Fentum to sell my house was absolutely the best decision. Richard clearly is an experienced Estate Agent, whose honest and no nonsense approach was very refreshing. My house was sstc after just 4 days, and his advice on both my sale and with ...
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Aug 30,2023
Aug 30,2023
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Felt completely conned by our agent who 1. Over valued the property massively leading us to put the property on the market - a realistic valuation would not have. Not only this bit he was more interested in a quick sale and not pushing for more ...
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May 17,2023
May 17,2023
1
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Under no circumstances use Phil Williams (Yopa Sheffield) to sell your house. When trying to get your business he will appear friendly and professional. However, as soon as the contract is signed with Yopa to sell the property you will be staggered by his ineptitude (...
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Apr 30,2023
Apr 30,2023
1
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Yopa promised the earth but spectacularly failed to deliver. The local agent was confident of selling in a matter of hours but, several months later, no sale and only 3 viewings. The approach is completely passive- take a few (unprofessional looking) photos, upload to the usual ...
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Apr 27,2023
Apr 27,2023
0
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Shockingly bad!!! Avoid at all costs. Neil Challinor (Gloucestershire) literally stopped returning our calls and messages once SSTC and we needed help.
YOPA get paid either way so effort and care are zero both on a local and head office level. I have bought and ...
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Comment on agent fees
Bad! I would rather have paid three times more and got looked after. P.S. You need an option for “I tried to sell a property”
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Apr 27, 2023
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This person is hitting out at Yopa and myself due to a buyer of her property reducing their offer, following a survey which showed some major problems with the property, and would have cost a lot of money to rectify. It's a shame that some people write untruthful and inaccurate reviews due to situations that are not the companies or agents fault. As for our reviews, for Yopa, they are very high for 87% percent of customer, some of the highest in the industry, and my own some of the very highes ...
Dec 09,2022
Dec 09,2022
2
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AVOID YOPA
Not worth even one star. Absoliute waste of time and money, nerves. Signed with them unfortunatelly in spring. Stockport,Manchester agent talked me into fixed price plan with them. Stupid me agreed as market was really good for sellers and had really high ...
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Dec 06,2022
Dec 06,2022
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My local yopla agent, ian was very knowledgable and helpful when guiding me through the valuation process of my property ....
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Aug 29,2022
Aug 29,2022
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Chris has been great from start to finish, couldnt ask for more. Saving a huge amount on Fees and the service has been outstanding
I feel we are getting more for our Fee than what he previous agent did for over double (and didnt sell)
5*...
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Aug 22,2022
Aug 22,2022
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If Carlsberg did estate agents it would be Chris.
Helped me from start to finish and no question was too big or too small, made me feel like I was his only client, so friendly and does everything he can to help you through the ...
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Aug 17,2022
Aug 17,2022
1
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hardly any viewings. Offers from people that don´t exist. Absolute scam
Hardly any viewings. The property was on the market for 2 months with only 11 viewings. Apparently 3 offers but one of them hadn't even sold. The other 2 offers were way under the asking price. When ...
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Aug 08,2022
Aug 08,2022
1
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Don't bother with this company. The staff and agent we had was awful. They took shoddy photos, then 6 months later said they had a buyer, didn't tell us the buyer pulled out and took our listing off Zoopla and Rightmove, had complaints from potential buyers ...
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May 31,2022
May 31,2022
0
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Great service, very quick to get it online and viewing request for same day. Paying £999 i was doubtful bit im so glad i didnt just pay the high street agents fee just because i thought that what happens
Save a huge amount and worth every ...
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May 23,2022
May 23,2022
0
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Great Service, Chris Killgallon was great with answering all my questions and made me feel at ease with whole process
Recommended 100%...
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Mar 19,2022
Mar 19,2022
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So quick and Efficient, Agent Took my call at 7:45am on a saturday
very impressed, couldnt get hold of any other agent untill after 9:45
Great Yopa account you can see everything
Really impressed - Agent was local and really knew the location even my house
5*...
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Mar 14,2022
Mar 14,2022
0
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Useless and incompetent. Nothing more than an advertising portal. No sales progression - had to progress our sale ourselves and keep our chain together, which made things even more stressful than they should have been. Call centre beyond useless and unable to answer any questions ...
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Mar 13,2022
Mar 13,2022
1
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Useless and incompetent. Nothing more than an advertising portal. No sales progression - had to progress our sale ourselves and keep our chain together, which made things even more stressful than they should have been. Call centre beyond useless and unable to answer any questions ...
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Mar 05,2022
Mar 05,2022
1
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Atrocious. I put in a request to view a property. They said the viewing was pending. I rang the a week later to find out what was happening. Only to find the vendor had accepted a offer. How was they to know I wouldn't have ...
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Feb 02,2022
Feb 02,2022
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My local agent Catherine Harris was amazing and very very good at her job from start to finish, i could not fault her, she did all the work which took alot of worry and stress off me, and talked to you like a person and ...
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Dec 20,2021
Dec 20,2021
0
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Great job, lovely photos and a Drone video
Amazing, saved over £3000 compared to other quotes for the same work if not less work they offered
Really happy with Chris—-5 Star!!!!!...
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Nov 24,2021
Nov 24,2021
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Neil Ballard is a truly motivated Estate Agent Professional, giving nothing less, than the best for his clients. He worked tirelessly to make the selling of my house as stress free as possible. His communication with me and the buyer was faultless, he kept us ...
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Nov 23,2021
Nov 23,2021
1
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Poor , interested in a property for sale near Pickering , property taken off market and sold a month later without been advertised again
Diane is name of representative , obviously not interested in getting best price for seller...
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With regards to my frustration at them not choosing me, they had asked me to come out on a Saturday morning to value their flat which I did. I gave them an estimated value based upon recent sale prices in the area. As I advise every client, this is only an estimate and it is down to the surveyor who carries out the home report what their value will be. They told me on the Saturday that their cousin might buy it from them and they would know on Sunday and let me know, but they specifically said that if that didn’t go ahead they would use me. When I followed up with a phone call on the Monday, they told me they had decided to use their solicitor to sell. However I subsequently found out from the surveyor that they had already been instructed the previous Friday so my visit had all been a waste time, hence my frustration.
It is common practice for a buyer to use the same estate to sell as it keeps everything under the one roof and we can update clients with progress etc so it tends to be a smoother process.
On the sale of theirs, it transpired that they had sold it to someone who also had a property to sell. I have a duty of care to my client and I advised them off this as they had a specific date to move into their new build and it put this at risk as they have a young family and I just wanted everything to go through as they were worried they may lose their new house. After some consideration, they instructed me to speak to the buyer who had been 2nd at the closing date which is not breaking any laws, however once the solicitors were notified it was sorted out and it was decided that the original purchase would stand.
On the day of completion, I made myself available to be there to hand over keys to save them a journey into the solicitor in Glasgow to collect: I had several completions that day and had been taking photos of happy buyers with their keys standing next to my ‘sold’ board for my social media/ The seller had put the board in the back garden which was only accessible from the back door. The previous owners had invited me into the property prior to them leaving 10mins before the buyers arrived so I didn’t feel I was doing anything wrong and simply wanted the for sale board in the picture, however the buyers declined to have their picture taken.
I always try and go the extra mile for every client, whether it’s the seller or the buyer and I will continue to do my best for everyone.