“Genuinely terrible company, awful communicati......”
1 Star Review
Jan 05,2024
By:
'Luke'
Jan 05,2024
Services: Lettings (as a Tenant)
Rent PCM: £6
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Rent PCM: £6
Postcode: M4
0
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Genuinely terrible company, awful communication, wouldn’t fix anything that we asked them to, we got in the flat and it stank of mould, we brought this up instantly and they did nothing to rectify it and then suggested we just moved out if we ...
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“If I could leave no stars I would. Absolutely......”
1 Star Review
Jul 14,2021
By:
'Jess'
Jul 14,2021
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: No
Postcode: M15
Lettings (as a Tenant)
Rent PCM: £775
Postcode: M15
1
people found
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If I could leave no stars I would. Absolutely shocking customer. Extremely rude and incompetent staff who ignore most emails and deter any phone calls with “we’re WFH” and throw out jargon to try and confuse you when you ask a valid question that ...
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“Absolutely terrible in communication. I have ......”
1 Star Review
Feb 10,2021
By:
'Sab'
Feb 10,2021
Services: Lettings (Prospective customer)
Rent PCM: £750
Would you recommend?: No
Postcode: M22
Lettings (Prospective customer)
Rent PCM: £750
Postcode: M22
0
people found
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Absolutely terrible in communication. I have been chasing up for many days for a viewing. Then waited for 3 days to hear back.
Had another property that I’d like to view, I had to chase up many times for them to send me the video. ...
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“Rude and unprofessional...”
1 Star Review
Feb 09,2021
By:
'Adam'
Feb 09,2021
Services: Lettings (Prospective customer)
Rent PCM: £690
Would you recommend?: No
Postcode: M3
Lettings (Prospective customer)
Rent PCM: £690
Postcode: M3
0
people found
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Rude and very unprofessional. It took me 3 attempts at contacting the agent in Manchester to arrange a viewing and this was then confirmed by a surly individual who would not give me their name. They then did not show up, leaving me out in the ...
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“If I could leave minus stars I would. Worst e......”
1 Star Review
Jan 05,2021
By:
'James'
Jan 05,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M15
Lettings (as a Tenant)
Postcode: M15
0
people found
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If I could leave minus stars I would. Worst experience with a letting agent. We were going to go to a viewing in Central Manchester but the property had already been taken. They didn't have the decency to let us know until we were waiting ...
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“I had very terrible moments with this ageand ......”
1 Star Review
Nov 26,2020
By:
'Shakila'
Nov 26,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M40
Lettings (as a Tenant)
Postcode: M40
0
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I had very terrible moments with this agency and I just wanted one flat and all day told me send a video for me and the day after when I called them told me the flat is gone yesterday and I told them exactly the ...
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“Awful customer service - do not bother with them!!...”
1 Star Review
Aug 13,2020
By:
'Izzy'
Aug 13,2020
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: M30
Lettings (Prospective customer)
Postcode: M30
2
people found
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Just had a terrible experience with the Manchester branch. Fell in love with a flat and got a video viewing (which arrived in my inbox 2 days late) - the morning after I rang back straight away to say I wanted to sign contracts etc. The ...
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“The worst customer service I've ever had. I......”
1 Star Review
May 04,2020
By:
'Chionia'
May 04,2020
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: M1
Lettings (Prospective customer)
Postcode: M1
2
people found
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The worst customer service I've ever had.
I emailed them concerning a property, no one responded to me for days when I decided to email the agency again. This time I got a single line of response which was: "Can you pay 6 month in advance?". ...
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“Martin & Co Manchester Central is the worst pro......”
1 Star Review
Mar 03,2020
By:
'JCW'
Mar 03,2020
Services: Lettings (as a Landlord)
Rent PCM: £800
Would you recommend?: No
Postcode: M1
Lettings (as a Landlord)
Rent PCM: £800
Postcode: M1
2
people found
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Martin & Co Manchester Central is the worst property agent ever!!!! They "robbed "; me of the 5 months management fees and it's them who terminated the contract claiming that they lost business!!!! They claimed that it's because of me. I constantly complained because of their incompetence. Worst, ...
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“This was the worst service I'd ever received.......”
1 Star Review
Oct 15,2019
By:
'Leah'
Oct 15,2019
Services: Lettings (Prospective customer)
Rent PCM: £695
Would you recommend?: No
Postcode: M16
Lettings (Prospective customer)
Rent PCM: £695
Postcode: M16
2
people found
this helpful
This was the worst service I'd ever received.
I made a booking for a viewing at 3pm 11/10/2019. I rang them at half 1 when I finished work to confirm it (I've had a lot of people cancel viewings so I wanted to be sure I wasnt ...
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“They made me lose faith in humanity...”
1 Star Review
Jun 13,2019
By:
'Spectrum,'
Jun 13,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M3
Lettings (as a Tenant)
Postcode: M3
8
people found
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Our story of Martin and Co incompetence started a month before we'd even moved in. Whilst getting shown around on the initial viewing it was apparent the balcony door handle was only one good tug away from coming off and as such we raised this ...
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Comment on agent fees
Extortionate. Every aspect of dealing with them felt like they needed a cut.
8
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“THE WORST LETTING AGENT I'VE EVER MET...”
1 Star Review
Apr 30,2019
By:
'Tommy'
Apr 30,2019
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: M5
Lettings (as a Tenant)
Rent PCM: £750
Postcode: M5
5
people found
this helpful
I have booked viewings for 2 times and the agent late for around 10 minutes everytime. When I ask for more details on the property when viewing, the agent said he is in a hurry and ask me to phone to the office for details. Application fees ...
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Comment on agent fees
Ridiculously High and the agent did nothing.
5
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1 Star Review
Oct 30,2018
By:
'Corina'
Oct 30,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Postcode: M4
6
people found
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Rudest people I have ever dealt with. We rented an apartment through them for a year and I can honestly say it has be the most appalling customer service I have ever received. David Land only emails when we are supposed to renew our contract ...
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Comment on agent fees
Normal fees
6
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“ABSOLUTELY APPALLING...”
1 Star Review
Oct 18,2018
By:
'Ryan...or'
Oct 18,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M20
Lettings (as a Tenant)
Postcode: M20
6
people found
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DO NOT USE THIS LETTING AGENT.
When a member of Martin&Co (Ryan) initially showed me around the property he said that he was in a rush and was unable to answer the majority of our questions about the property (misquoted us on the rent, ...
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Comment on agent fees
RIDICULOUS. Fees for everything including a move out fee!
6
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“Appalling, unprofessional and incapable....”
1 Star Review
Sep 26,2018
By:
'Anonymous.'
Sep 26,2018
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: M5
Lettings (Prospective customer)
Postcode: M5
4
people found
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The treatment I received from this letting agents was nothing short of disgusting. Firstly, £2000 of my money for deposit and first months rent was misplaced. I was told that somebody would be available to discuss this on the Saturday and when I arrived the door ...
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Comment on agent fees
BAD. ABSOLUTELY AWFUL.
4
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“THE WORST LETTING AGENT I HAVE HAD THE DISPLEASURE OF USING...”
1 Star Review
Sep 12,2018
By:
'TCass'
Sep 12,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M45
Lettings (as a Tenant)
Postcode: M45
4
people found
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I had rented an appartment this company in 2016 me and my friends had decided to make a move to Manchester and were coming up from Leicester to do so.
In all honesty the whole thing was a complete farce. There is no point booking a ...
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Comment on agent fees
The fees are terrible see above
4
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1 Star Review
Jul 13,2018
By:
'JP'
Jul 13,2018
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: No
Postcode: M5
Lettings (as a Tenant)
Rent PCM: £950
Postcode: M5
3
people found
this helpful
Simply the worst estate / letting agents I ever had the displeasure of dealing with. The lethal combination of extortionate fees, disrespectful staff and horrendous service.
Having rented property with different agencies over the years, Martin & Co, Central Manchester are easily the worst I've come across ...
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Comment on agent fees
Bad.
3
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“An overall great experience!...”
5 Star Review
Jul 12,2018
By:
'Ruaidhrí'
Jul 12,2018
Services: Lettings (as a Tenant)
Rent PCM: £695
Would you recommend?: Yes
Postcode: M46B
Lettings (as a Tenant)
Rent PCM: £695
Postcode: M46B
1
people found
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For the the last year we have been renting with Martin & Co . The overall experience in dealing with Martin & Co was a very fresh and very positive one. All of the members of staff that I have spoken to are very friendly and professional.
Two ...
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Comment on agent fees
The fees we paid we’re fairly priced, they were cheaper than previous estate agents we had dealt with and making it one of the reasons we chose to rent with Martin&Co.
1
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“Also would give zero if possible. Terrible all round. The ......”
1 Star Review
Feb 16,2018
By:
'Disappointedtenant'
Feb 16,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Postcode: M4
6
people found
this helpful
Also would give zero if possible. Terrible all round. The fees are shocking. Hound you for money and references but the minute you need anything from them they don't want to know. Poorly managed and highly unprofessional. Made my 1st renting experience nothing but stressful ...
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Comment on agent fees
Extreamly poor
6
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“Worst experience and communication ever. I would run away from ......”
1 Star Review
Feb 08,2018
By:
'A.'
Feb 08,2018
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: M3
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: M3
4
people found
this helpful
Worst experience and communication ever. I would run away from them. Poor social skills. Unprofessional. It takes ages for a reply. Non helpful....
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Comment on agent fees
The worst ever
4
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“Horrendous experience renting with Martin & Co - if I could ......”
1 Star Review
Jan 31,2018
By:
'Extremely'
Jan 31,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M5
Lettings (as a Tenant)
Postcode: M5
4
people found
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Horrendous experience renting with Martin & Co - if I could rate 0 I would.
They spent weeks with all of our referencing information only to the rush it all through at the very last minute, pestering employers to reply asap even though they had had weeks ...
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Comment on agent fees
Fees are fairly high, but a check out fee is ridiculous.
4
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“I don't have enough space to describe how bad this ......”
1 Star Review
Nov 15,2017
By:
'Observer'
Nov 15,2017
Services: Lettings (as a Landlord)
Rent PCM: £700
Would you recommend?: No
Postcode: M4
Lettings (as a Landlord)
Rent PCM: £700
Postcode: M4
3
people found
this helpful
I don't have enough space to describe how bad this company is. They double charge, they don't pay landlords rents on time, they are rude, unprofessional and proud. The strong and wrong types. All I can say is avoid, boycott and avoid as you will ...
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Comment on agent fees
Bad. They don’t do any work
3
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“Very good experience so far, particularly James has helped tremendously ......”
5 Star Review
Nov 09,2017
By:
'Clayton'
Nov 09,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M4
Lettings (as a Tenant)
Postcode: M4
2
people found
this helpful
Very good experience so far, particularly James has helped tremendously from viewing to picking up the keys and quickly sorted a slight problem we had with timing which could have left us homeless, office overall has been warm and friendly....
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Comment on agent fees
Not too bad
2
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“Very expensive (background checks, tenancy renewal) if not the most ......”
1 Star Review
Oct 26,2017
By:
'Sandra'
Oct 26,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M3
Lettings (as a Tenant)
Postcode: M3
3
people found
this helpful
Very expensive (background checks, tenancy renewal) if not the most expensive agent in the area. Terrible "service". Check out was a nightmare. We asked weeks in advance for an appointment for the check out inspection. After various emails and phone calls we were told that ...
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Comment on agent fees
Very expensive
3
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“(1) We had a boiler which didn't work properly for 12 months. ......”
1 Star Review
Jun 26,2017
By:
'Annoymous'
Jun 26,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M1
Lettings (as a Tenant)
Postcode: M1
5
people found
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(1) We had a boiler which didn't work properly for 12 months. They had to 'consult' the landlord every time yet every time failed to get back to us.
(2) They never once did the 'flat checks' which they were meant to.
(3) They allowed us to sit waiting ...
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Comment on agent fees
Shockingly High. What are the fees for? We picked up and dropped off our keys and both times they were eating doughnuts and McDonalds!
5
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“Horrible service. I call them to arrange a viewing but ......”
1 Star Review
May 29,2017
By:
'Lazy'
May 29,2017
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: M1
Lettings (Prospective customer)
Postcode: M1
4
people found
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Horrible service. I call them to arrange a viewing but the agent on the phone refused to show me the house.
I went to the branch and the same agent was too lazy to show me properties. At the end he mentioned two and ask ...
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“Worst company I've ever dealt with. My flat got broken ......”
1 Star Review
Apr 22,2017
By:
'Rachaelmanchester'
Apr 22,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M3
Lettings (as a Tenant)
Postcode: M3
4
people found
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Worst company I've ever dealt with. My flat got broken into and they didnt answer for days. The lock didnt get fixed for ages so had to sleep with my front door noticeable open. Never heard anything from them regarding this either.
When I first ...
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Comment on agent fees
So expensive for doing fuck all!!!!!
4
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“I would really like to highly recommend Joe Savage at ......”
5 Star Review
Feb 23,2017
By:
'Tanya'
Feb 23,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M50
Lettings (as a Tenant)
Postcode: M50
1
people found
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I would really like to highly recommend Joe Savage at Martin and Co. I rented an apartment in January and Joe was extremely professional, courteous and kept me updated regularly throughout the process. Joe provided a fantastic service, Thank you, Tanya...
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“Honestly some of the most useless staff i've ever experienced. ......”
1 Star Review
Feb 21,2017
By:
'rose'
Feb 21,2017
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Rent PCM: £950
Postcode: M4
2
people found
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Honestly some of the most useless staff i've ever experienced. Over 80% of the staff are unacceptably rude and unhelpful- lucky if its one of the women who deal with your issues as they are much more helpful. Waiting for objects in the flat to be ...
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Comment on agent fees
No idea how they can charge such high fees for literally no effort on their part. Awful.
2
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“Jessica has been helpful. She answers emails fast and clear. ......”
5 Star Review
Nov 23,2016
By:
'Abdullah'
Nov 23,2016
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: M3
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: M3
1
people found
this helpful
Jessica has been helpful. She answers emails fast and clear. Made my moving easy. Still follows up problems that's happening in the apartment....
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Comment on agent fees
Maybe the fees were a bit more than other agents. But I really like the follow up emails and communication to deal with inventory problems.
1
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