Dudley, DY1
2.8/5, 11 reviews
45% recommended
0% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction

“Unprofessional...”

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Jul 13,2021
Minithumbdown
By: 'ATuckwell'
Jul 13,2021
0 people found
this helpful
I contacted Connells regarding one of their clients who had been evidently dishonest about their property, having relisted it at a significantly increased asking price despite a previous agreement between the client and myself. After having to chase Connells for a response, I eventually spoke with Kyle who was disinterested and patronising throughout the entire conversation; needing basic details repeated to him due to not paying attention and taking them out of context (it was almost as though he was trying to make me out to be confused in order to impress his colleagues – very peculiar behaviour for anyone over the age of 12). Instead of apologising on behalf of their client, he bizarrely boasted about how many offers they'd had. I found this hard to believe given the overpricing, that and the fact that the house was still on the market months later. Trump-esque levels of ignorance from an alleged manager who clearly thought it was okay to be poor at his job.
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Opening Hours
Address

Connells
4 & 5 Stone Street
Dudley
West Midlands
DY1 1NS
01384 214 770

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 100% £0 £0
Lettings 100% 88% £500 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 4 3 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
Latest Properties

No Properties

“Not to be trusted...”

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Oct 07,2023
Minithumbdown
Joe
By: 'Charlene'
Oct 07,2023
0 people found
this helpful
Rated 0 out of 5 stars This agent is not to be trusted. This service is not to be trusted. As a first time buyer I was not assisted, guided or helped in any way with my offer. I was certain on a property I wanted. I ...
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“This agent is one of the best in the industry......”

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Nov 29,2022
Minithumbup
Kamal
By: 'Tony'
Nov 29,2022
0 people found
this helpful
This agent is one of the best in the industry. A combination of dependable staff members (Kamal) and use of technology makes them unique and efficient. I am very satisfied with their services end-to-end....
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“Kamal at the Dudley branch was really a great......”

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Nov 06,2022
Minithumbup
Kamal
By: 'Adejoh'
Nov 06,2022
0 people found
this helpful
Kamal at the Dudley branch was really a great help during my letting process. He never stopped calling to give updates on the progress of my application. More so, he was always willing to answer all my questions, even those one may consider to be ...
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“Unprofessional...”

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Jul 13,2021
Minithumbdown
By: 'ATuckwell'
Jul 13,2021
0 people found
this helpful
I contacted Connells regarding one of their clients who had been evidently dishonest about their property, having relisted it at a significantly increased asking price despite a previous agreement between the client and myself. After having to chase Connells for a response, I eventually spoke ...
read full review
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“Unprofessional...”

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Oct 08,2020
Minithumbdown
By: 'FS'
Oct 08,2020
0 people found
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I arranged to rent a flat which the tenancy would start on 3rd of October. I was told that the tenant will leave the property on 30th of September. I called them on the 2nd of October in order to arrange a time to hand ...
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“Joe at the Dudley branch really helped myself......”

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Jul 17,2020
Minithumbup
Joe
By: 'Nicole'
Jul 17,2020
0 people found
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Joe at the Dudley branch really helped myself and my sister when it came to securing a property he literally went above and beyond to ensure the process was as smooth and as quick as possible for us. Due to our difficult circumstances joe was ...
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“find a tenant...”

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Jul 10,2020
Minithumbup
Joe
By: 'Graham'
Jul 10,2020
0 people found
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Joe at the dudley branch found me tenants in double quick time for 2 properties he was professional and courteous and a pleasure to deal with...
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“Letting manager hassled me to let my property......”

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Apr 18,2020
Minithumbdown
By: 'Jangeer'
Apr 18,2020
0 people found
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Letting manager hassled me to let my property to there good friend at a discounted price after several calls to me I agreed. Was told working family good friend. Turned out nightmare tenant had 3 dogs trashed all walls and new carpets. 6 months in arrears,Asked ...
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“Excellent Customer Service...”

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Sep 29,2018
Minithumbup
Aisha
By: 'ClreC'
Sep 29,2018
0 people found
this helpful
I approached Connells after receiving poor customer service from another provider and had the good fortune to meet with Aisha and Justin. I'd been waiting weeks for options in a new development and yet just one week after meeting with Aisha I have the keys ...
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Comment on agent fees
Fees were very reasonable
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“Absolutely disgraceful...”

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May 15,2018
Minithumbdown
By: 'avoidconnells'
May 15,2018
0 people found
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I would avoid this letting agency at all costs. totally unprofessional, liars and just pure rude. My house fell through and I am so glad because this agency is a joke,...
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“Most unprofessional agent even particularly the letting manager. Now you ......”

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Jun 06,2016
Minithumbdown
By: 'Jetjetter'
Jun 06,2016
1 people found
this helpful
Most unprofessional agent even particularly the letting manager. Now you can understand why the branch is under performing. Moved in the flat and nothing works. Took 15 days to respond to my complaint and it was full of lies. I don't understand why fudging customers? Just ...
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What agent could do to change your mind?
Rediculouse but fee is not the issue service is the issue
Attached Filesnbsp;
Comment on agent fees
Rediculouse but fee is not the issue service is the issue
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Connells, Dudley DY1 1NS



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