Streets Ahead
Purley, CR8
4.6/5, 128 reviews
93% recommended
100% sales valuation accuracy
80% sales fee satisfaction

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“I had initially intended to write a glowing review of ......”

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Jan 26,2013
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By: 'Somewhat_Irritated'
Jan 26,2013
6 people found
this helpful
I had initially intended to write a glowing review of Streets Ahead - the experience started as an extremely positive one; the staff were more-than happy to help accommodate our requirements in a property, and helped push through the process as quickly as possible. We found a property and were moved in within 2 weeks.

The problems start, however, when you need to contact them post-move in. Example: we were promised a copy of the property inventory within a week of move-in. This actually arrived nearly 2 months later, after numerous emails and telephone calls to their branch office and property management team. I feel this is a relatively basic request, and one that forms an essential part of the contract. This was one of many (some still on-going) niggles.

Whilst it is important to provide an outstanding service i helping tenant's find a property, Streets Ahead should also note the importance of maintaining this same level of service throughout the tenancy.
What agent could do to change your mind?
I won't be using Streets Ahead again, due to the poor post-sale service. Emails remain unacknowledged - telephone calls remain un-returned.
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Latest Reviews

View all Reviews 128
5th Jul 2023
reviewed by 'Ant'
“They need to train there staff to be more respectful and polite specially over the phone....”
10th Aug 2020
reviewed by 'Rob'
“Streets Ahead were great to work with, from start to finish. We’d previously marketed our property with another agent ......”
30th Oct 2019
reviewed by 'Mitchell'
“Iv used other estate agency’s before in the past and the experience has been slow and not the best ......”
15th Oct 2019
reviewed by 'Barrington'
“Robin and Jamie Dore were very helpful, honest and understanding. They returned calls when message was left. I was kept ......”
24th Sep 2019
reviewed by 'Denise'
“I have a mixed experience with estate agents however I'm giving a good review as Jordan has been really helpful ......”
27th Oct 2018
reviewed by 'adam'
“property in question 43 foxey lane purley now marketed as beautifull 5 bedroom gated property after my experience took 7 weeks to neogotiate ......”
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Address

Streets Ahead
936 Brighton Road
Purley
Greater London
CR8 2LP
020 8668 2222

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 80% £175,000 £616,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 3 27 5 20 0 42 0 16 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Relocation Agent Network
Rankings
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Estate agents
Letting agents
Latest Properties

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Coulsdon, CR5
Croydon, CR0
Croydon, CR0
Crystal Palace, SE19
London, SE25
Purley, CR8
South Croydon, CR2

“They need to train there staff to be more res......”

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Jul 05,2023
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By: 'Ant'
Jul 05,2023
0 people found
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They need to train there staff to be more respectful and polite specially over the phone....
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“Super hard working - give them a go......”

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Aug 10,2020
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By: 'Rob'
Aug 10,2020
0 people found
this helpful
Streets Ahead were great to work with, from start to finish. We’d previously marketed our property with another agent who hadn’t had much success. Streets Ahead Purley were super keen to get us on their books, and once we’d signed up they ...
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“Great experience and service ....”

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Oct 30,2019
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Jordan
By: 'Mitchell'
Oct 30,2019
0 people found
this helpful
Iv used other estate agency’s before in the past and the experience has been slow and not the best service.but I viewed 2 property’s with a polite and very helpful young lady Jordan Thorpe and the experience this time was great.. great service ...
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“Robin and Jamie Dore were very helpful, hones......”

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Oct 15,2019
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Jamie
By: 'Barrington'
Oct 15,2019
0 people found
this helpful
Robin and Jamie Dore were very helpful, honest and understanding. They returned calls when message was left. I was kept up to date all through the process, at no time did i feel i didn't know what was going on....
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“I have a mixed experience with estate agents ......”

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Sep 24,2019
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Jordan
By: 'Denise'
Sep 24,2019
0 people found
this helpful
I have a mixed experience with estate agents however I'm giving a good review as Jordan has been really helpful and patient with me having such a hectic schedule she helped to guide me through the process. I had some minor hiccups but all sorted ...
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“unproffesional conduct...”

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Oct 27,2018
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By: 'adam'
Oct 27,2018
2 people found
this helpful
property in question 43 foxey lane purley now marketed as beautifull 5 bedroom gated property after my experience took 7 weeks to neogotiate and given date and then went back on word landlady callled tia disgrasfull ;lady no morals or backbone greedy unproffesional lettings team tell u what ...
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Comment on agent fees
rip of prices what deposit even before anything happens
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“Mrs Colette Brackley...”

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Aug 03,2018
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Sam
By: 'Colette'
Aug 03,2018
2 people found
this helpful
Throughout our communication & conversations while selling my property I found Sam to be professional, courteous, respectful and friendly. He made the complete process as easy as possible and as I was selling as a single person this was very important to me....
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Comment on agent fees
Good
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“Typical estate agent approach to winning new customers ie wack ......”

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Jan 05,2016
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Lisa
By: 'Mark'
Jan 05,2016
3 people found
this helpful
Typical estate agent approach to winning new customers ie wack up the prospective rent to win the business then slowly chip the landlord down. Wanted to sign up with them and they change their fees charged depending on whom I am talking to. Also I ...
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What agent could do to change your mind?
Too salesy
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Comment on agent fees
Too salesy
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“Gail and Lisa at purley were absolutely magnificent. I made ......”

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Sep 29,2015
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Lisa
By: 'Ellen'
Sep 29,2015
0 people found
this helpful
Gail and Lisa at purley were absolutely magnificent. I made enquires about purchasing a property to rent out and manage hence was looking for a company that could offer me all these services. As a potential first time landlord I approached Streets Ahead in Purely. ...
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Comment on agent fees
Average
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“There is no initiative from The agent. When we had ......”

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Sep 21,2015
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By: 'Mukta'
Sep 21,2015
3 people found
this helpful
There is no initiative from The agent. When we had some minor problems highlighted by the tenant, they took too long to inform me. Moreover the council added a documentation, which I was not told. Cost me an extra £350. Over priced. Brilliant selling skills, very ...
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What agent could do to change your mind?
Delivery on promises. Inform the landlord of legal requirement.
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Comment on agent fees
Over committed on rental value
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“This estate agents is the poorest I have ever dealt ......”

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May 13,2015
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Lisa
By: 'Unhappy'
May 13,2015
5 people found
this helpful
This estate agents is the poorest I have ever dealt with they have poor customer service. They are very nice before you sign the documents and pay the money, they then ignore you if anything goes wrong and lie to you about what is being ...
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What agent could do to change your mind?
Better customer service actually help the tenants and get things sorted don't lie to people's faces and on the phone Do as what is said one the website and be a better estate agent instead of money grabbers
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Comment on agent fees
estate agent fees are to high Cleaning bill is unrealistic
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“The service provided by Stefano was exceptional. He listened carefully ......”

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Jan 26,2015
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By: 'Sue'
Jan 26,2015
0 people found
this helpful
The service provided by Stefano was exceptional. He listened carefully to our requirements and ensured that all properties viewed were appropriate to our criteria. His communication was exemplary; he kept in touch but never became intrusive. He acted in a professional and courteous manner at ...
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“I've been both a landlord and a vendor with Streets ......”

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Jan 25,2015
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Lisa
By: 'David'
Jan 25,2015
0 people found
this helpful
I've been both a landlord and a vendor with Streets Ahead over the past two years: Lisa Adams was superb in letting out the property within a week of putting it on the market for a very fair rent. The vetting she conducted was top ...
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Comment on agent fees
For me, this has been one of the highlights of our working relationship: As in all big sales, you should do your homework and arrive with a very clear idea of what you're prepared to pay and negotiate accordingly. My experience has been that Streets Ahead can deservedly justify charging a slight premium to standard market rates, and it's one that I'd pay again on future sales to work with this team.
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“Brilliant from the start till the end. They sold our ......”

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Oct 09,2014
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By: 'Tee'
Oct 09,2014
0 people found
this helpful
Brilliant from the start till the end. They sold our property for more than any of the other agencies would even consider marketing it at. They chased up our lawyers, the buyers, the buyers lawyers and any others necessary. We had no problems contacting them ...
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“HiWorked with James on one of the properties that I ......”

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Aug 17,2014
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James
By: 'Shazia'
Aug 17,2014
0 people found
this helpful
Hi Worked with James on one of the properties that I was looking to buy. Was diligent in keeping me informed of properties on the market and ensuring that I was first to see them. Would recommend for future engagement and to others. Thanks....
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“James Martin at Streets Ahead was helpful, courteous and answered ......”

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Aug 15,2014
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James
By: 'James'
Aug 15,2014
0 people found
this helpful
James Martin at Streets Ahead was helpful, courteous and answered all our enquiries extremely promptly and efficiently. We would not hesitate in recommending him as an agent to other prospective buyers. It was a pleasure to have used his expertise and services during the transaction....
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“Always available to contact and also contacted me on numerous ......”

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Jun 24,2014
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By: 'James'
Jun 24,2014
2 people found
this helpful
Always available to contact and also contacted me on numerous occasions making sure everything was ok with solicitors and mortgage advisor etc. Makes sure everything runs smoothly....
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“I am very pleased with the service of the agent ......”

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Jun 04,2014
Minithumbup
By: 'Yu'
Jun 04,2014
2 people found
this helpful
I am very pleased with the service of the agent from Streets Ahead during my seeking properties in Purley. I experienced a truly professional service, swift reaction to the customer's request, either by email or phone, and good knowledge on the properties presented. Finally, I ...
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“In a word: Incompetent. Wouldn't even recommend them to someone ......”

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Jun 03,2014
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By: 'poorly'
Jun 03,2014
3 people found
this helpful
In a word: Incompetent. Wouldn't even recommend them to someone I didn't like. genuinely not sure quite what they do for the money I pay each month and every time I have to deal with them I wonder if I should simply sell the property ...
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What agent could do to change your mind?
provided a competent service
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“James Martin was incredibly helpful in my search for a ......”

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May 21,2014
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James
By: 'Miss'
May 21,2014
2 people found
this helpful
James Martin was incredibly helpful in my search for a property in the local area. James listened to exactly what it was I was looking for and kept in regular contact with me throughout my search both by phone and email. Streets Ahead Purley are ...
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“Stephane was good at keeping me informed and up to ......”

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May 19,2014
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By: 'Mike'
May 19,2014
3 people found
this helpful
Stephane was good at keeping me informed and up to date with the property as well as giving regular updates on alternative properties. He brokered a fair deal resulting in he property offer being accepted....
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“We have used used Streetsahead for home purchases in the ......”

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May 16,2014
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Lisa
By: 'streetsahead'
May 16,2014
1 people found
this helpful
We have used used Streetsahead for home purchases in the past and now recently for letting. Lisa Adams was very helpful in the lettings. Dispite the initial disatisfication with how the property was being handled by the addiscombe office removing it from rental before recieving ...
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“Very happy with the level of service from James Martin. ......”

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May 15,2014
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James
By: 'Ryan'
May 15,2014
2 people found
this helpful
Very happy with the level of service from James Martin. Thank you for your help and with giving me contact details for Andrew Sheen. Much appreciated. Ryan...
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“The agent found some great tenants for my property and ......”

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May 14,2014
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Lisa
By: 'Alex'
May 14,2014
1 people found
this helpful
The agent found some great tenants for my property and managed to conduct a viewing and get them to sign while I was out of the country. After having not worked with Streets Ahead for sometime, it was great to work with a familiar face ...
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“After our first offer fell through Lisa was so helpful ......”

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May 14,2014
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Lisa
By: 'Chelsea'
May 14,2014
1 people found
this helpful
After our first offer fell through Lisa was so helpful and found us a flat perfectly suited to our needs. I found her friendly and knowledgeable and extremely efficient in helping us find our new home. I would definitely use streets ahead again if I ...
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“I have been trying to find a property for investment ......”

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May 13,2014
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By: 'Elli'
May 13,2014
2 people found
this helpful
I have been trying to find a property for investment and Stefano has taken much trouble forwarding suitable properties and assisted at the viewing with providing further details. he has always been very friendly and polite....
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“Lisa has given us excellent service from the start. We ......”

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May 13,2014
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Lisa
By: 'Tierney'
May 13,2014
1 people found
this helpful
Lisa has given us excellent service from the start. We viewed a property we loved and were disappointed when we didn't get it, Lisa helped the situation with her fantastic customer service, and the next property we viewed we were lucky enough to have our ...
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“James was very good with contacting me on a regular ......”

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May 09,2014
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James
By: 'Sarah'
May 09,2014
2 people found
this helpful
James was very good with contacting me on a regular and often daily basis informing me of properties that would be of interest to us. He was always energised and polite, and it felt a personal service rather than with some estate agents where it ...
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“Stefano Serpillo provided an excellent service in my search for ......”

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May 08,2014
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By: 'a'
May 08,2014
2 people found
this helpful
Stefano Serpillo provided an excellent service in my search for a new property. He was couteous and listened to my requirements. Properties identified were suitable. He was on time at all viewings and courteous throughout. Both my daughter and I have recently had properties identified ...
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“I am in the process of purchasing 2 properties and Stefano ......”

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May 02,2014
Minithumbup
By: 'Qualo'
May 02,2014
3 people found
this helpful
I am in the process of purchasing 2 properties and Stefano has been very helpful in all aspects in terms of response to questions asked and in assisting me in my purchases...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Streets Ahead, Purley CR8 2LP



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