50% sales valuation accuracy
67% sales fee satisfaction
33% lettings valuation accuracy
25% lettings fee satisfaction
Jul 13,2021
Jul 13,2021
4
people found
this helpful
this helpful
*CONNELLS MUTLEY PLAIN*
An honest opinion based on facts to prevent you going through the stress of these inconsiderate idiot's. Since the sale I've heard lots of very similar situations so thought I'd spread the word.
From day one, Ross came to the house to value it and seemed very good, promised the earth as you'd expect from any estate agent. Valued the house 5-10k higher than others(purposely done to get you on board, who doesn't want an extra 5-10k) That's the positives done!
We agreed a 1% fee, Ross the manager put down a figure on the contract and not 1%. We didn't notice this until he had left. We spoke to him on the phone and he agreed to change it, "he would send us an email to confirm it" Weeks went by and we chased for the email, several emails and phone calls went to Ross yet this never got solved. We ended up paying more fees because of his intentional mistake on the contract. Our own fault for not making sure we had it sorted, however Ross clearly knew what he had done and had purposely ignored our emails.
Whilst the sale was ongoing with viewings etc we never got any feedback until we called them. Several times we called and they would always say "we were just about to call you" They even held onto offers for days and we only got these when we called them to chase feedback.
So we finally agreed a price with the buyer. Connells told us the buyer had no chain and wanted to move in within 6 weeks with no surveys etc as they needed to move in ASAP. This was January 14th 2021, fast forward to July 2021 and the sale is still dragging out because of the chain(the chain that connells told us didn't exist) We found out through our buyers estate agent that the buyers buyer lives in Thailand. This was the reason for a major hold up and very nearly lost us our new build purchase. Credit to Lawsons who didn't have to go out of their way to chase and explain things to us. Things that Connells would have known for months.
We spoke to at least 6 different members of staff, the amount of times we were told "we will call you back" and not receive a call is beyond a joke.
They also entered our property without permission when we weren't home. Only Connells and ourselves had a key. Our post had been put on the kitchen side, things in the garden were moved. When I questioned this they denied it.
Right up until the last day of completion we were still chasing them for their mistakes. They overpriced the final invoice to our solicitor by £100. It took two phone calls from us and one from our solicitor to amend this. Apparently it was a "typo" Funny how the typo didn't work in our favour!
All in all a very stressful time which could have been prevented with simply being honest with us and making a few phone calls to us.
I've never left a bad review before but this was so bad I felt it was needed.
Hopefully our mistake going with Connells Mutley Plain will save you making that mistake. Just to repeat this was CONNELLS MUTLEY PLAIN so please don't mistake this for other connells branches.
An honest opinion based on facts to prevent you going through the stress of these inconsiderate idiot's. Since the sale I've heard lots of very similar situations so thought I'd spread the word.
From day one, Ross came to the house to value it and seemed very good, promised the earth as you'd expect from any estate agent. Valued the house 5-10k higher than others(purposely done to get you on board, who doesn't want an extra 5-10k) That's the positives done!
We agreed a 1% fee, Ross the manager put down a figure on the contract and not 1%. We didn't notice this until he had left. We spoke to him on the phone and he agreed to change it, "he would send us an email to confirm it" Weeks went by and we chased for the email, several emails and phone calls went to Ross yet this never got solved. We ended up paying more fees because of his intentional mistake on the contract. Our own fault for not making sure we had it sorted, however Ross clearly knew what he had done and had purposely ignored our emails.
Whilst the sale was ongoing with viewings etc we never got any feedback until we called them. Several times we called and they would always say "we were just about to call you" They even held onto offers for days and we only got these when we called them to chase feedback.
So we finally agreed a price with the buyer. Connells told us the buyer had no chain and wanted to move in within 6 weeks with no surveys etc as they needed to move in ASAP. This was January 14th 2021, fast forward to July 2021 and the sale is still dragging out because of the chain(the chain that connells told us didn't exist) We found out through our buyers estate agent that the buyers buyer lives in Thailand. This was the reason for a major hold up and very nearly lost us our new build purchase. Credit to Lawsons who didn't have to go out of their way to chase and explain things to us. Things that Connells would have known for months.
We spoke to at least 6 different members of staff, the amount of times we were told "we will call you back" and not receive a call is beyond a joke.
They also entered our property without permission when we weren't home. Only Connells and ourselves had a key. Our post had been put on the kitchen side, things in the garden were moved. When I questioned this they denied it.
Right up until the last day of completion we were still chasing them for their mistakes. They overpriced the final invoice to our solicitor by £100. It took two phone calls from us and one from our solicitor to amend this. Apparently it was a "typo" Funny how the typo didn't work in our favour!
All in all a very stressful time which could have been prevented with simply being honest with us and making a few phone calls to us.
I've never left a bad review before but this was so bad I felt it was needed.
Hopefully our mistake going with Connells Mutley Plain will save you making that mistake. Just to repeat this was CONNELLS MUTLEY PLAIN so please don't mistake this for other connells branches.
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Latest Reviews
17th Dec 2024
reviewed by 'Olivia Walker'
14th Nov 2024
reviewed by 'Jack L'
10th Sep 2024
reviewed by 'Sinead & Chris'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 67% | £92,000 | £290,000 |
| Lettings | 33% | 25% | £450 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 0 | 2 | 3 | 2 | 3 | 1 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 18,2024
Dec 18,2024
0
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James and Sam have been fantastic, really enthusiastic and great for getting 12 viewings booked in just three days. Both were very helpful and optimistic, securing several offers and providing feedback promptly....
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Dec 17,2024
Dec 17,2024
0
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Amazing service.
James was so helpful throughout our property search’s, we are first time buyers so the process can be very daunting however James was clear and understanding, make every effort to help us buy our dream home.
Brilliant negotiator and absolutely so helpful, ...
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Nov 14,2024
Nov 14,2024
0
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Our experience with Connells throughout our first home purchase has been nothing short of outstanding.
After the seller dropped out of our first accepted offer, Connells quickly found a new property exactly to our preferences. From the date of our offer being accepted on this ...
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Nov 02,2024
Nov 02,2024
0
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Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to look at investment properties...
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Sep 10,2024
Sep 10,2024
0
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Review for Ateja Narbutaite.
My husband and I are first time buyers. We saw a lovely property with connells and initially spoke to Ateja to start the viewing process.
Throughout the process of viewing the property, going through the processes with the solicitors etc etc. ...
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Jul 17,2024
Jul 17,2024
0
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Well done, Sam and your brilliant team for your great effort and sympathetic support throughout the sale process. Really appreciate your swift responses and chased up the solicitors for me. Now it's completed with success. Thank you. Grace...
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Aug 04,2023
Aug 04,2023
1
people found
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this helpful
Purposefully difficult and deceitful.
Contacted them initially to sell our property, and they came in £20,000 overvaluation compared to the 4 other estate agents that came around.
We later found out they do this to secure clients and eventually tell you to lower the price. They continuously ...
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“Our experience selling our apartment in Mannamead through Connells - Mannamead - Ciaran Curley...”
Feb 11,2023
Feb 11,2023
0
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Our experience selling our apartment in Mannamead through Connells - Mannamead - Ciaran Curley
As remote sellers based in Provence France , we selected Connells ' old school style' , by walking around local businesses on a visit to
Plymouth , and simply asking for recommendations and information ...
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Jul 13,2021
Jul 13,2021
4
people found
this helpful
this helpful
*CONNELLS MUTLEY PLAIN*
An honest opinion based on facts to prevent you going through the stress of these inconsiderate idiot's. Since the sale I've heard lots of very similar situations so thought I'd spread the word.
From day one, Ross came to the house to ...
read full review
read full review
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Mar 17,2021
Mar 17,2021
3
people found
this helpful
this helpful
Connell's where an absolute joke, from day one when made an offer on the house Ross (sales manager) said he would have an answer within the hour. 24 hours later we heard but only because we contacted them. This continued throughout the whole buying process. They ...
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Feb 02,2021
Feb 02,2021
0
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I would like to say a massive thank you to Lacee! She has been amazing, I've emailed and called her continuously and I never felt like I was an inconvenience or hassle, she made time for me, she was patient and explained everything to me ...
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Dec 05,2019
Dec 05,2019
3
people found
this helpful
this helpful
awful...bullies and pushy. dont take no for an answer. impossible to just get a simple viewing....avoid!! All about their targets, rather than customer service....
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May 13,2019
May 13,2019
5
people found
this helpful
this helpful
Absolutely joke, do not let your property through this agency, no help what so ever and don't think they have a clue what their doing......oh and look out for the £102 you'll be charged for paper statements âabsolute jokeâ, they don't keep you up to ...
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Comment on agent fees
Bad bad bad, how they can charge for being so rubbish ,any problems occur and they do nothing but let you know there’s a problem.......WELL SORT IT THEN YOU CLOWNS LIKE YOU ARE PAID FOR
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Jan 10,2018
Jan 10,2018
5
people found
this helpful
this helpful
Absolute liars! Wouldn't sell through Connells again if it was free! They rang us for update once throughout the process and lost us £4,500 because of their lies! Would strongly advise against using them. Even the manager was full of crap when he was asked about ...
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Comment on agent fees
Rip off
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Jul 25,2016
Jul 25,2016
1
people found
this helpful
this helpful
Jessica has recently become our property co-ordinator and I feel she is the best one we have dealt with. She is based at the Letting Support Centre in Cardiff. We have had a few problems and she has dealt with them quickly and efficiently, especially ...
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Oct 31,2014
Oct 31,2014
2
people found
this helpful
this helpful
On first viewing the property I knew this was the flat I was looking for, so right then my partner and I paid the referencing fees for him and myself and then the tenancy agreement fee. We were then told to pick a day to ...
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Jun 20,2013
Jun 20,2013
4
people found
this helpful
this helpful
Morgage mis-advice!!! As a by to let landlord I used them to advise me on mortgages but it was so inefficient it delayed the sale for a considerable time and left me well out of pocket due to extra solicitors and building society costs. Regrettably ...
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Nov 05,2012
Nov 05,2012
4
people found
this helpful
this helpful
I am disgusted at the treatment I received, I was renting a High end property and was continuely ignored and misadvised . The Maintance company thought it acceptable that the burgualr alarm was going off for 62 hours, and would not send anyone to disconnect it( the ...
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