33% lettings valuation accuracy
57% lettings fee satisfaction
Jul 08,2021
Jul 08,2021
3
people found
this helpful
this helpful
Absolutely awful.
From start to finish my experience with Horizon has been nothing short of dreadful. Originally I was lied to over the phone, being told that I could have a different payment arrangement because one of my due dates was Christmas Eve (seriously, who charges over £1000 on Christmas Eve?) and subsequently being harassed about this payment. I was then accused of making it all up, and was treated incredibly rudely over the phone, and on email (One time they put the phone down on me!). Moreover, there was a rat infestation on the day I moved into the property due to the excessive rubbish left by the previous tenants. I was then told that we caused the rats and it was our rubbish and that the inventory was signed (by someone who didn't ever live in the property as I replaced her as a tenant). On multiple occasions my emails have been ignored, maintenance requests unanswered, and in the fortunate scenario that maintenance come to the property, they do half the job and leave saying "I'll be back on Monday" only to never return. They removed the doors off of a leaky shower and never came back, and we were then accused of having broken the shower (why?). I forgot the Wifi router in the property and the keys were handed back. Horizon were the only people with access to the property; 3 emails, 2 phone calls, and 3 visits to their office later they finally went to the property to retrieve the router and now claim that it isn't there. They have stolen the Wifi router from me. Nobody else had access to the property. If there is any piece of advice that you can take from this review is DO NOT, and I repeat, DO NOT GO WITH HORIZON.
From start to finish my experience with Horizon has been nothing short of dreadful. Originally I was lied to over the phone, being told that I could have a different payment arrangement because one of my due dates was Christmas Eve (seriously, who charges over £1000 on Christmas Eve?) and subsequently being harassed about this payment. I was then accused of making it all up, and was treated incredibly rudely over the phone, and on email (One time they put the phone down on me!). Moreover, there was a rat infestation on the day I moved into the property due to the excessive rubbish left by the previous tenants. I was then told that we caused the rats and it was our rubbish and that the inventory was signed (by someone who didn't ever live in the property as I replaced her as a tenant). On multiple occasions my emails have been ignored, maintenance requests unanswered, and in the fortunate scenario that maintenance come to the property, they do half the job and leave saying "I'll be back on Monday" only to never return. They removed the doors off of a leaky shower and never came back, and we were then accused of having broken the shower (why?). I forgot the Wifi router in the property and the keys were handed back. Horizon were the only people with access to the property; 3 emails, 2 phone calls, and 3 visits to their office later they finally went to the property to retrieve the router and now claim that it isn't there. They have stolen the Wifi router from me. Nobody else had access to the property. If there is any piece of advice that you can take from this review is DO NOT, and I repeat, DO NOT GO WITH HORIZON.
Was this helpful?
Yes
Yes
Nov 04, 2021
Had such a similar experience with horizon, the customer service is awful, maintenance are very slow and inadequate when dealing with damages. Wish I had heard about this prior, won’t be going back to them.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
6th Sep 2024
reviewed by 'Hugh'
27th Jun 2023
reviewed by 'Andy'
22nd Jun 2023
reviewed by 'Christopher Knopp-Ryan'
12th Sep 2022
reviewed by 'Another unhappy customer'
8th Jul 2021
reviewed by 'Lenny'
Opening Hours
Address
Horizon Properties
22 Senghenydd Road
Cardiff
Cardiff County
CF24 4BE
029 2034 2299
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 33% | 57% | £275 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 15 | 21 | 0 | 0 | 0 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 06,2024
Sep 06,2024
0
people found
this helpful
this helpful
awful company, exploitive liars and completely useless at resolving issues....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2023
Jun 27,2023
0
people found
this helpful
this helpful
We have rented from Horizon properties for the four years we have studied in Cardiff and we received an amazing service from the Lettings and maintenance team. I don't often write reviews and I would recommend Horizon to anyone ....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2023
Jun 22,2023
0
people found
this helpful
this helpful
If I could give 0 stars I would!
Me and My girlfriend rented a one bedroom apartment with horizon for 3 years. And in short it was the worse 3 years of our lives. Us as tennets we never caused any issues and rent was always paid on ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12,2022
Sep 12,2022
4
people found
this helpful
this helpful
Terrible. Do not use. Properties unsafe and filthy. Customer service abysmal. How do they get away with it?? Hard to believe any positive reviews of these people are genuine.
Council, national assembly, the unniversity where are you ????!! How do you let these people get away ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 18,2022
Aug 18,2022
3
people found
this helpful
this helpful
Absolutely awful company to deal with. Lied about paying water bills that are still outstanding. Not sending through contracts when asked for several times. Avoid avoid avoid...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2021
Jul 08,2021
3
people found
this helpful
this helpful
Absolutely awful.
From start to finish my experience with Horizon has been nothing short of dreadful. Originally I was lied to over the phone, being told that I could have a different payment arrangement because one of my due dates was Christmas Eve (seriously, who ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2021
View all comments
(1)
Had such a similar experience with horizon, the customer service is awful, maintenance are very slow and inadequate when dealing with damages. Wish I had heard about this prior, won’t be going back to them. ...
May 24,2021
May 24,2021
1
people found
this helpful
this helpful
Great service but this review site is outdated, the company are no longer called Horizon properties and the contact details are wrong someone please change this...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 15,2021
Mar 15,2021
0
people found
this helpful
this helpful
Great services, had an amazing selection of houses so I'm not far from any of my classes nor are my friends...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09,2021
Mar 09,2021
0
people found
this helpful
this helpful
Living here with my 6 friends from halls its a decent house and the maintenance team are wicked especially the cool little Jamaican guy, He is so funny and he can fix anything....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26,2021
Feb 26,2021
3
people found
this helpful
this helpful
avoid at all costs i don't think i have ever met anyone as willing to cause harm to others as these guys...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2021
Feb 11,2021
2
people found
this helpful
this helpful
This is a frank an honest opinion of what it is like to deal with Horizon. Horizon glued threats of legal action to young female tenant's door simply for asking to be treated fairly. Also denied her a contract for months. Best to avoid horizon....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 08,2021
Feb 08,2021
3
people found
this helpful
this helpful
Covid reveals the character of a landlord...
Despite owning millions in property assets, Horizon are lumping their tenants with huge energy bills for the large properties they have left empty.
If you suddenly found yourself having to pay hundreds of pounds worth of bills each ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05,2021
Feb 05,2021
3
people found
this helpful
this helpful
I absolutely advice you against using this agency. If I could I'd give them 0 stars ! They took us on a house viewing and showed us a few different houses. We kind of liked one but weren't quite sure as we've already seen some other places ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2021
Jan 27,2021
1
people found
this helpful
this helpful
Very friendly at horizon. let me bring kittens. they kind and have good quality apartment. I feel happy with horizon team...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25,2021
Jan 25,2021
1
people found
this helpful
this helpful
Horizon dump bills and even after renting out their unliveable property for months, they still haven't provided a copy of the contract!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2021
Jan 24,2021
2
people found
this helpful
this helpful
This is my honest opinion of Horizon Properties after having interacted with them. Unfortunately I cannot say much good about this agency. They ignore repair requests for months, a toilet was left leaking for 4 months, the office seems quite incompetent because after 4 months they still ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2021
Jan 23,2021
1
people found
this helpful
this helpful
This is an honest review from dealing with these agents. They're forcing people to pay for all the bills in empty HMOs they haven't filled, they refused to fix a leaking toilet for 4 entire months (!!!) and completely ignored tenants emails about it. They don't even ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2021
Jan 23,2021
0
people found
this helpful
this helpful
My experience of Horizon Properties: dreadful. Poor service, dishonesty and exploitation. There is a level of respect and care that should be provided in the relationship of agent/landlord to tenant, but Horizon do not seem to care....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22,2021
Jan 22,2021
0
people found
this helpful
this helpful
unprofessional, untrustworthy and unpleasant - avoid at all costs! A friend of mine is renting through Horizon and they've been awful - ignoring maintenance and repairs calls, failing to provide a contract for months, they demanded fixed-rate bills despite being the only person in a 12...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21,2021
Jan 21,2021
1
people found
this helpful
this helpful
Awful, rude and exploitative landlords. This is an honest opinion based on my experience trying to help my friend deal with Horizon. Horizon are making the few tenants left in their big student HMOs pay all the energy and water bills, and they didn't fix ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21,2021
Jan 21,2021
0
people found
this helpful
this helpful
It is awful how little Horizon care about their tenants, and how happy they are to rip off students.
This is my honest review of my experience dealing with Horizon Properties whilst helping a friend who is one of their tenants. Horizon are happy to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2020
Nov 13,2020
3
people found
this helpful
this helpful
nice house nice staff I was rejected from all the other agents because I'm on dfs but horizon gave me a home...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20,2020
Oct 20,2020
3
people found
this helpful
this helpful
Very cheep property, I was worried I would get what I paid for but I got a real bargain with horizon...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2019
Nov 13,2019
0
people found
this helpful
this helpful
I have rented 3 properties . Martin is very professional and knowledgeable , the most helpful property agent I have encountered...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2019
Nov 13,2019
0
people found
this helpful
this helpful
I have rented 3 properties . Martin is very professional and knowledgeable , the most helpful property agent I have encountered...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2019
Oct 29,2019
1
people found
this helpful
this helpful
Just an awful experience renting a house with Horizon. They are so quick to get money off you but never respond to emails about the state of the house. We had kitchen appliances electrocuting us, light bulbs exploding, the floor boards fell in on us, ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06,2019
Sep 06,2019
0
people found
this helpful
this helpful
When we moved in to our flat in July, it was an absolute mess. Broken floor boards, beds, random nails sticking out of the floor. Also they claimed to have cleaned the flat when it clearly hadn't been cleaned, in which they hired their own ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2018
Nov 08,2018
4
people found
this helpful
this helpful
Horizon have been great to us in helping find our little home. They made the whole rental process very easy. Maintenance can get a little swamped at times but they do always fix it. We have just extended our contract for another year.
Martin was ...
read full review
read full review
Comment on agent fees
Decent Agency Fees
Was this helpful?
Yes
Yes
Apr 11, 2019
View all comments
(2)
Spot on Joann. I’ve never seen such a poor service in my entire life. Worst experience of housing I’ve ever had and yet they continue to get sales. ...
“I am signing for 3rd year with horizon I have had two years with the company who are friendly and always there to help...”
Mar 15,2018
Mar 15,2018
3
people found
this helpful
this helpful
I am now doing my masters
I have spent two year s in my property .
I love my house . I have also brought my friends to let with horizon . They also are very happy . I have no complaints at all.
Thank you...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jan 30,2018
Jan 30,2018
6
people found
this helpful
this helpful
We took a large 8 bedroom property with Horizon Properties last summer. When we moved in, we had a few teething issues but after speaking to Martin and Haydn these issues were rectified very quickly.
People need to realise things go wrong. If you ask, things ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 08, 2018
View all comments
(4)
This is a fake review. I was in the Horizon office when this was being done and it was the subject of a joke. Delete to save yourself some embarassment. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:05 PM 23/02/2021 by Dishran
