0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 06,2021
Jul 06,2021
2
people found
this helpful
this helpful
DO NOT USE THIS UNPROFESSIONAL, THIEVING COMPANY!
JASON WHITELEY, NATASHA CHICK, LYNDA SEAL
After not receiving the legal paperwork or the Ts&Cs prior to paying a holding deposit, we were informed that we had failed referencing and therefore lost a substantial amount of money that was supposedly non-refundable (unbeknown to us). This is in spite of their outsourced company, Rentshield, calling us directly to confirm that we had in fact passed referencing and were ready to proceed with our tenancy agreement.
My partner and I were upfront with the company, who told us after 4 working days of the landlord umming and arring with his wife, that he wanted to pursue other tenants due to the high demand of the (overpriced) property. Fair enough - as a landlord, that's his entitlement - but not at the cost of our holding deposit.
After being passed between 5 incapable letting agents, the manager, Jason, illegally offered to transfer our 'null and void' money to a different property should we rent another property with them within 30 days (please see attached). This is a complete breach of the Renting Homes Act 2019 and breaching their license they must uphold under Rent Smart Wales!
Appealing the complaints process, the manager Lynda, rudely and unprofessionally hung up my call!
Legal action with Rent Smart Wales and Citizens Advice Bureau has been actioned.
AVOID. AVOID. AVOID.
JASON WHITELEY, NATASHA CHICK, LYNDA SEAL
After not receiving the legal paperwork or the Ts&Cs prior to paying a holding deposit, we were informed that we had failed referencing and therefore lost a substantial amount of money that was supposedly non-refundable (unbeknown to us). This is in spite of their outsourced company, Rentshield, calling us directly to confirm that we had in fact passed referencing and were ready to proceed with our tenancy agreement.
My partner and I were upfront with the company, who told us after 4 working days of the landlord umming and arring with his wife, that he wanted to pursue other tenants due to the high demand of the (overpriced) property. Fair enough - as a landlord, that's his entitlement - but not at the cost of our holding deposit.
After being passed between 5 incapable letting agents, the manager, Jason, illegally offered to transfer our 'null and void' money to a different property should we rent another property with them within 30 days (please see attached). This is a complete breach of the Renting Homes Act 2019 and breaching their license they must uphold under Rent Smart Wales!
Appealing the complaints process, the manager Lynda, rudely and unprofessionally hung up my call!
Legal action with Rent Smart Wales and Citizens Advice Bureau has been actioned.
AVOID. AVOID. AVOID.
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Opening Hours
Address
ACJ Properties
9a Royal Buildings Victoria Road
Penarth
Vale of Glamorgan
CF64 3ED
02920415161
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £163,000 | £163,000 |
| Lettings | 0% | 0% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 0 | 3 |
Areas covered
- CF64
- CF10
- CF11
- CF62
- CF63
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 30,2024
May 30,2024
0
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After letting one of their properties for nearly a decade we had a no fault eviction as landlord selling up. When we then relocated we spent almost a week scrubbing the place spotless. We’re then told that professional cleaners needed to be called in ...
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Mar 14,2023
Mar 14,2023
0
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For the last 6 months me & the neighbours have been having a nightmare with tenants slamming the security gate on a property managed by ACJproperties The situation hasn't been resolved & they have been ignoring our correspondence.
I would avoid using this company at all costs...
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Jul 06,2021
Jul 06,2021
2
people found
this helpful
this helpful
DO NOT USE THIS UNPROFESSIONAL, THIEVING COMPANY!
JASON WHITELEY, NATASHA CHICK, LYNDA SEAL
After not receiving the legal paperwork or the Ts&Cs prior to paying a holding deposit, we were informed that we had failed referencing and therefore lost a substantial amount of money ...
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read full review
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Oct 07,2019
Oct 07,2019
0
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DO NOT USE THIS AGENCY.
SABRINA PIKE - Agent who I dealt with.
We were charged to have cleaners come to the property after we had left for "placing furniture back in its place". The details of this were two very light dining room chairs ...
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Feb 22, 2020
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(2)
The same thing happened to us with this Agency in 2014. We moved from London and rented house in Penarth and were massively ripped when we finished our tenancy. The house was falling apart literally but we ignored the faults because we were only there temporarily. They charged us for removing a ‘pebble left in cupboard’ My blood boils to this day whenever I walk past ACJ. A REALLY NASTY COMPANY.. ...
Apr 06,2019
Apr 06,2019
0
people found
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I have bought a property in Penarth area and when I went to collect my keys ,the agent ( as I cannot really say she was a lady due to her dismissive and extremly rude behaviour) handed me the keys by telling me off that I ...
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May 08, 2019
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(1)
We are sorry to hear about your experience in February. I would like the opportunity to discuss this with you further but I am unable to identify you from your review. We would appreciate it if you could contact [email protected] with your review and further details so, I can address your complaint in full. ...
May 26,2012
May 26,2012
2
people found
this helpful
this helpful
The member of staff was unprofessional and, to make things worse, unapologetic.
I arrived 10 minutes early at the property to be told that the people
who had only just viewed it wanted to put a deposit down so I was
probably too late. As someone ...
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What agent could do to change your mind?
1) Informed me beforehand that my viewing was directly after someone else's, so that I could pick a different property instead. 2) Apologised for the inconvenience and offered to show me a different property that was on their books. 3) Not double booked me in the first place.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:13 PM 12/09/2018 by heather heather
