The DPS did not make Belvoir aware in a timely way of the tenant’s claim. This and other COVID related factors resulted in Belvoir not being able to make the claim before the DPS deadline passed ** As it was clear that the Landlord would have won the amount claimed for from the bond ** We agreed to credit the Landlord the full amount of £605.00. ** This has never happened before in all the years that we have been trading. ** Belvoir Doncaster have won over 95% of the funds claimed for on the disputes we have had to go to via the DPS dispute resolution service.
** The following facts clarify Kieran Parker’s comments. **
On Thursday 29th October 2020 during the COVID 19 pandemic Kieran emailed us to say they were “struggling to get the washer dryer to work.” A visit from the repair engineer proved the repair to be uneconomic. Due to COVID 19 shops were closed, warehouses were struggling with staffing issues, transport and deliveries were badly affected. However, we found a company to deliver a few days later and Amy Williamson, Kieran’s partner agreed this with us. Kieran rang the office a few days later to change what his partner had arranged; he gave my colleague a tirade of abuse she will never forget. Kieran was screaming and “F … ing and Blinding” at my colleague for around 15 minutes, before she could try to speak to him. Kieran said the new machine had to be delivered on a Saturday or Sunday as they both are junior schoolteachers and could not be away from work to accept a delivery. We found another W/D that could be delivered on Sunday 15th November! The electrician arranged to fit the next day in the evening. He had a COVID 19 test that turned out to be negative, this delayed the fitting until Friday 20th. The washer dryer did take 22 days to replace from the original email.
The gas hob could be turned off to stop the continued sparking … it was safe to use. The hob was replaced as the parts were uneconomic to replace. This was completed out of hours by a gas engineer.
**The Bond** Belvoir have an excellent inventory carried out by a third party. Also, photos to show how the property was left by the tenants, along with invoices & receipts for the work needed to put the property right after the tenants left.
** Invoices & receipts are available for the following work **
Oven, Hob and Hood cleaning including new filter - £85.00 **
Cleaning in the bathroom and kitchen - £60.00 **
To empty 3 bins & the shed & disposal of the rubbish - £40.00 **
Carpet cleaning, Lounge, Hall Stairs and Landing + 3 Bedrooms - £110.00 **
Supply and fit missing & broken draws in the Freezer & Fridge - £110.00 **
Decoration, the whole property was re-decorated. Walls ceilings and all woodwork. The Tenants were asked for £200.00 in respect of the damaged and badly repaired areas. **
Total of the above dilapidation's = £605.