100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
Jun 30,2021
Jun 30,2021
0
people found
this helpful
this helpful
Awful, we didn't get the whole deposit back because the agency suggested us to do cleaning before the checkout. Then they continued doing viewings, and afterwards asked to do another cleaning that we had to pay. Very unprofessional too.
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Latest Reviews
6th Dec 2022
reviewed by 'Ella'
27th Dec 2021
reviewed by 'Maria'
13th Jul 2021
reviewed by 'Damir Muslic'
30th Jun 2021
reviewed by 'Laura'
25th Nov 2019
reviewed by 'Anthony'
28th Jul 2018
reviewed by 'Martina'
Opening Hours
Address
RE/MAX Estate Agents
85 Rochester Row
Westminster,London
Greater London
SW1P 1LJ
020 7630 1099
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 25% | £1,100 | £1,860 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 4 | 0 | 0 | 1 | 0 | 0 | 1 |
Areas covered
- SW1
- SW1P
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Dec 06,2022
Dec 06,2022
1
people found
this helpful
this helpful
Had barely any contact w Roger even though he had my property for sale for 3 months! Other agencies organised 5-10 viewings per week while he never even replied to any emails, not even 1 viewing nor email!! Incredibly unprofessional & absolutely worthless at his “work” please save ...
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Dec 27,2021
Dec 27,2021
0
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Worst experience I have ever had.
There was a fire in the underfloor heating of my building, leaving a very large hole in my flat, as well as persistent exposure to debris and dangerous fumes. REMAX did not make any moves to get this fixed ...
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Jul 13,2021
Jul 13,2021
0
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Mr Michael Boneh was such a great person to deal with.
Available to any requests and help needed.
It was such a pleasure dealing with a real estate professional....
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Jun 30,2021
Jun 30,2021
0
people found
this helpful
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Awful, we didn't get the whole deposit back because the agency suggested us to do cleaning before the checkout. Then they continued doing viewings, and afterwards asked to do another cleaning that we had to pay. Very unprofessional too....
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Nov 25,2019
Nov 25,2019
0
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This company has dishonest sales techniques. If you are advertising a property, they call you or give email details claiming to be a suitable tenant. Sometimes they contact you within minutes of advertising a property to rent and from different 'branches'.
They have a standard ...
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Jul 28,2018
Jul 28,2018
0
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the worst experience I've ever had in my life!
they cheated me, renting me a house full of mice. They knew everything!!!!
we only got two traps at their expense, then they disappeared. they do not let us leave the house, WE ARE TRAPPED IN ...
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Nov 08,2017
Nov 08,2017
1
people found
this helpful
this helpful
WORST EXPERIENCE EVER. Dealing with another agency after RE/MAX proved us that * DOES NOT KNOW HOW TO DO HER JOB. Please let her know that :
- asking for 6 month rent to be transferred into the agency's account BEFORE the offer was accepted is illegal.
...
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Aug 30,2016
Aug 30,2016
0
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he was very humble and honest about everything and the trust was there 100%. it was a great pleasure dealing with Michael...
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Comment on agent fees
very reasonable
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Vendor Fees
1% - 1.5%Landlord Fees
8%-15%Tenant Fees
No fees set. Last updated at 21/05/2024, 2:22 PM by CONRAD BINDINGComplaints Procedure
RE/MAX Poperty Group Complaints Procedure:
Should you have a reason to make a complaint, we have implemented the following complaints procedure to help us resolve your grievance and work towards continually improving our professional services.
All complaints will be investigated and dealt with at no cost to the consumer.
The complainant's legal rights aren't affected throughout the process.
Stage 1.
1. Any complaint against RE/MAX Poperty Group (the Company) should be addressed in the first instance to the person with whom you have been dealing in respect of the matter giving rise to your complaint.
2. If you cannot obtain an explanation satisfying your complaint within 24 working hours, please do not hesitate to contact the appointed Manager listed below.
3. If your complaint has not been resolved at stage 1, or in the event of a complaint being made directly to those named below we will progress as follows.
Stage 2.
4. If your complaint was originally made verbally we would be grateful if you could summarise the nature of your grievance in writing to the Manager listed below.
5. Once we have received your written summary we will acknowledge receipt in writing, normally within 3 working days, to inform you of our understanding of the circumstances leading to your complaint. We may ask for more information regarding these circumstances and we will invite you to make any comments that you may have.
6. We shall continue our investigations into the matter and normally within 15 working days of receipt of your written summary the person dealing with your complaint will write informing you of the outcome of the investigation and let you know what actions have been taken or will be taken. In some instances your complaint may take longer than this to investigate, if so we will write to you to inform you of our progress.
7. If you remain dissatisfied with any aspect of the handling of the complaint, we will then attempt to resolve it promptly by negotiation.
8. At any stage or if the complaint has still not been resolved to your satisfaction we will agree its referral to the Ombudsman for Estate Agents.
Managers Details:
Roger Collings
Office Manager
RE/MAX Property Group
85 Rochester Row
Westminster
London, SW1P 1LJ
T. 020 7630 1154
Last updated at 9:39 AM 08/06/2015 by allAgents
Should you have a reason to make a complaint, we have implemented the following complaints procedure to help us resolve your grievance and work towards continually improving our professional services.
All complaints will be investigated and dealt with at no cost to the consumer.
The complainant's legal rights aren't affected throughout the process.
Stage 1.
1. Any complaint against RE/MAX Poperty Group (the Company) should be addressed in the first instance to the person with whom you have been dealing in respect of the matter giving rise to your complaint.
2. If you cannot obtain an explanation satisfying your complaint within 24 working hours, please do not hesitate to contact the appointed Manager listed below.
3. If your complaint has not been resolved at stage 1, or in the event of a complaint being made directly to those named below we will progress as follows.
Stage 2.
4. If your complaint was originally made verbally we would be grateful if you could summarise the nature of your grievance in writing to the Manager listed below.
5. Once we have received your written summary we will acknowledge receipt in writing, normally within 3 working days, to inform you of our understanding of the circumstances leading to your complaint. We may ask for more information regarding these circumstances and we will invite you to make any comments that you may have.
6. We shall continue our investigations into the matter and normally within 15 working days of receipt of your written summary the person dealing with your complaint will write informing you of the outcome of the investigation and let you know what actions have been taken or will be taken. In some instances your complaint may take longer than this to investigate, if so we will write to you to inform you of our progress.
7. If you remain dissatisfied with any aspect of the handling of the complaint, we will then attempt to resolve it promptly by negotiation.
8. At any stage or if the complaint has still not been resolved to your satisfaction we will agree its referral to the Ombudsman for Estate Agents.
Managers Details:
Roger Collings
Office Manager
RE/MAX Property Group
85 Rochester Row
Westminster
London, SW1P 1LJ
T. 020 7630 1154
