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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.5/5, 24 Reviews
79% Recommended
100% sales valuation accuracy
75% sales fee satisfaction
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By : 'Beatrice.'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : LE12
This week we have been forced to move out of our rented property as the boiler has broken for the second time in a month and Belvoir took away the electric fan heaters we had been using. It is 7 degrees inside the property and absolutely inhabitable given the weather conditions. Every time we have tried to speak with Jim the manager, he is out of the office or unavailable. As a result, we get passed to Carol. Carol phoned and couldn't understand why we were not living in the property even though that morning I had sent photographic evidence of the temperature and the email where it was confirmed that they had taken the heaters away. She then told me that I had previously explained that we could get hold of an electric heater from my parents, which we have. But we only have the one, and this is no way near sufficient enough to heat the property. Carol then, very rudely, told me that my "story changes every time she peaks to me anyway". I was shocked and disgusted to be spoken to in this way given that they have received awards for there customer service. If they are not ignoring you, they're hanging up on you on the phone. We have sent numerous emails to them complaining and very seldom to we get a response. They do send around an engineer, but he is not qualified to touch LPG gas systems- he has been to the property three times now, and obviously cannot do anything to fix the problem. We have never been subjected to such rude, incompetent staff in our lives and even more frustratingly, they have an answer for everything and will not address the problems we are living with. They keep insisting that it is the condensing pipe that has frozen, we have explained numerous times that this is not the case and had this confirmed by a plumber yesterday - we are now just waiting to see what their next move will be, not that they will communicate this to us. On top of all this, we had a gas leak before Christmas and lost two bottles of gas. belvoir had neglected their duty to carry out a Gas Safety Check within the stipulated 12 month period. Should they have stuck to the contract, this situation could have been avoided as the leak would have been identified in good time. We have got to the point where we have had no choice but to hand in our notice at the property as the stress and the upset has become too much to bear - we have been living like this since early December. Never, ever use them.
By : Belvoir
Mar 19, 2013We were disappointed that this tenant felt she had to leave such comments and that there are inaccuracies in this review. The vast majority of tenants understand that agents have to act on the advice of qualified engineers when dealing with gas fired heating faults. Sometimes, as in this case, more than one consecutive fault can occur and inevitably this delays the final resolution. In this particular case we did manage to achieve a satisfactory final outcome. A fairer reflection of our high standards of service is perhaps shown by the vast majority of positive tenant reviews left for us on this site. Belvoir Loughborough remains committed to high levels of customer service and we are full members of The Property Ombudsman Service on a voluntary basis. Please visit www.tpos.co.uk for further information.
Last updated at 11/30/2, 12:00:00 AM by allAgents
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| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 75.00% | £123,000 | £325,000 |
Belvoir
62A Ashby Road, Loughborough, Leicestershire
LE11 3AE
01509 260777, 01509 260888
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Ash
Dillan
By : 'Theo'
Services : Sales( As a Vendor )
Sold price : £232000
Would you recommend ? : Yes
Postcode : LE12
Belvoir managed my property 9 years and dealt with every aspect from arranging viewings prospective tenants, to organising maintenance and ensuring that I was kept up to date with documentation to be compliant as a landlord. When we decided to sell our house as firsttime sellers, Ash and Dillan... Read Full Review
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By : 'Mohsin'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE11
I was able to rent a property recently in Loughborough through Belvoir. I am thankful to Ms. Laura Hogg for her cooperation during the entire process and making it a hassle free and smooth experience. She was always attentive and responded swiftly to the queries in a highly professional... Read Full Review
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Ash
By : 'Dan'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : LE11
I have found Belvoir Loughborough to be a proactive and flexible letting agent. They are communicative and I have had a stress free tenancy... Read Full Review
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Ash
By : 'Sara'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE12
I have been with Belvoir Loughborough for 14 years as a landlord and more recently have used them to sell my property. Ash Holden and Dillan Nell have been incredibly efficient in getting the property marketed, viewed and sold quickly. They have been communicative and supportive throughout the... Read Full Review
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Ash
By : 'Patrick'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE11
Very easy - No issues with this letting agency at all - very helpful throughout the whole process - very good service and very responsive whenever there was an issue with the... Read Full Review
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Ash
By : 'Tincuta'
Services : Sales( As a Buyer )
Sold price : £123000
Would you recommend ? : Yes
Postcode : L11
I bought recently an apartment and Ash was agent. He was very supportive in providing the necessary information. He followed the selling process and brought clarifications when they were need it. From beginning until the end he was very... Read Full Review
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Ash
By : 'Jeff'
Services : Letting( As a Owner )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : LE11
Ash Holden and his team at Belvoir Lets in Loughborough have given me exceptional service, with the team making you feel welcome as soon as you enter the branch. Good service from a professional team make all the difference in the market place and I can not thank the team... Read Full Review
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Fay
By : 'CJ'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : LE11
Fay from Belvoir was very supportive and went above and beyond to ensure that we found the right property. She was very good at communicating throughout the process from start to... Read Full Review
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Fay
By : 'Sally'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : LE11
Fay from Belvoir has been a lifesaver for me and my flatmate, helping us secure a rental after our first property fell through just a week before we were due to move in. She was so supportive over a few very stressful months, always at the end of the phone when needed. Thanks so much for all your... Read Full Review
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Ash
By : 'John'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : LE11
Dealing with Ash Holden at Belvoir was a great experience right from the start. He gave me lots of good advice and help. Nothing was too much trouble and he kept me informed of what was happening throughout. A sale was agreed very quickly and I am delighted with the price my property... Read Full Review
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By : 'tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE11
Pros: -quick with moving in procedure. -quick response to emails, texts, phone calls -good with maintenance issues Cons -show attitude and get rude when you complain, don't talk face to face over issues and use emails texts. -their service is not customer oriented -fail to notify when they give... Read Full Review
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By : 'Anonymous'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : LE11
I tried to write this review on the official Belvoir Website but you can only publish reviews after the management has approved it. We have been renting with Belvoir for nearly a year and our experience is very mixed. I find all the reviews in their official website quite biased and hence I am... Read Full Review
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By : 'Ed'
Services : Letting( As a Tenant )
Rent PCM : £415
Would you recommend ? : No
Postcode : LE12
Pros -Moved in quickly -Flexible when we needed to stay a month longer than anticipated -Some staff completely professional Cons -Unscheduled viewings. On several occasions people just showed up at our property and let themselves in when we were in bed or watching TV. I don't know how... Read Full Review
Been better organised. Had a long term view of me as a customer instead of a short term view of profit over people.
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Jim
Carol
By : 'Stubby3000'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LE11
In early 2002 I moved out of my house in Loughborough and prepared to relocate to Australia. After doing some research I found that Belvoir lettings was the only available LETTING ONLY agent in the area - thus I chose them because I thought they would be experts at property management - I was... Read Full Review
By : Jim Mitchell
Jun 17, 2013Thank you for your kind comments and we're very pleased our service has worked well for you. We deal with a number of overseas clients and it's good to get feedback from a long standing client - I ...
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By : 'Roger'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LE11
Belvoir have managed my properties for 15 years. They are excellent because they take all the hastle of property management away from me. They have a great record of minimising voids and are very proactive on improvements... Read Full Review
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Carol
By : 'Jenny'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LE11
I don't normally write reviews however, from the outset we have been really impressed with Belvoir Lettings in Loughborough and we felt that they deserved a bit of thanks for all their hard work, in particular Carol, the Branch Manager, who has been great and has kept us in the loop at every stage ... Read Full Review
By : Belvoir Loughborough
Mar 14, 2013Thank you for your kind comments and we're very glad you've been happy with our service. Thank you ...
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By : 'Martin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE11
Due to a sudden change of circumstances in my family life I found myself needing to urgently find rental accomodation in Loughborough. On visiting many letting agents in the town, Belvoir came to my rescue with their professional service and friendly staff. Having limited contacts in this area,... Read Full Review
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Jim
By : 'Tony'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE11
I have been a tenant with Belvoir Loughborough since March 1998. I have always found them to be good at what they do. When I have problems eg. leaking radiators,fences blown down etc. I telephone (more E-mail now) and have a response, usually within hours, then shortly after a trades person will... Read Full Review
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By : 'Beatrice.'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE12
This week we have been forced to move out of our rented property as the boiler has broken for the second time in a month and Belvoir took away the electric fan heaters we had been using. It is 7 degrees inside the property and absolutely inhabitable given the weather conditions. Every time we... Read Full Review
By : Belvoir
Mar 19, 2013We were disappointed that this tenant felt she had to leave such comments and that there are inaccuracies in this review. The vast majority of tenants understand that agents have to act on the advice ...
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Carol
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LE11
I have had such a great first experience in the letting industry thanks to Belvoir loughborough. I had my flat on the market with belvoir for 3 days before the first interested party viewed it. I was kept in the loop at every stage of the letting process. I even got great feedback from the... Read Full Review