100% sales valuation accuracy
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Jan 24,2013
Jan 24,2013
4
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This week we have been forced to move out of our rented property as the boiler has broken for the second time in a month and Belvoir took away the electric fan heaters we had been using. It is 7 degrees inside the property and absolutely inhabitable given the weather conditions.
Every time we have tried to speak with Jim the manager, he is out of the office or unavailable. As a result, we get passed to Carol. Carol phoned and couldn't understand why we were not living in the property even though that morning I had sent photographic evidence of the temperature and the email where it was confirmed that they had taken the heaters away. She then told me that I had previously explained that we could get hold of an electric heater from my parents, which we have. But we only have the one, and this is no way near sufficient enough to heat the property. Carol then, very rudely, told me that my "story changes every time she peaks to me anyway". I was shocked and disgusted to be spoken to in this way given that they have received awards for there customer service.
If they are not ignoring you, they're hanging up on you on the phone. We have sent numerous emails to them complaining and very seldom to we get a response.
They do send around an engineer, but he is not qualified to touch LPG gas systems- he has been to the property three times now, and obviously cannot do anything to fix the problem.
We have never been subjected to such rude, incompetent staff in our lives and even more frustratingly, they have an answer for everything and will not address the problems we are living with.
They keep insisting that it is the condensing pipe that has frozen, we have explained numerous times that this is not the case and had this confirmed by a plumber yesterday - we are now just waiting to see what their next move will be, not that they will communicate this to us.
On top of all this, we had a gas leak before Christmas and lost two bottles of gas. belvoir had neglected their duty to carry out a Gas Safety Check within the stipulated 12 month period. Should they have stuck to the contract, this situation could have been avoided as the leak would have been identified in good time.
We have got to the point where we have had no choice but to hand in our notice at the property as the stress and the upset has become too much to bear - we have been living like this since early December.
Never, ever use them.
Every time we have tried to speak with Jim the manager, he is out of the office or unavailable. As a result, we get passed to Carol. Carol phoned and couldn't understand why we were not living in the property even though that morning I had sent photographic evidence of the temperature and the email where it was confirmed that they had taken the heaters away. She then told me that I had previously explained that we could get hold of an electric heater from my parents, which we have. But we only have the one, and this is no way near sufficient enough to heat the property. Carol then, very rudely, told me that my "story changes every time she peaks to me anyway". I was shocked and disgusted to be spoken to in this way given that they have received awards for there customer service.
If they are not ignoring you, they're hanging up on you on the phone. We have sent numerous emails to them complaining and very seldom to we get a response.
They do send around an engineer, but he is not qualified to touch LPG gas systems- he has been to the property three times now, and obviously cannot do anything to fix the problem.
We have never been subjected to such rude, incompetent staff in our lives and even more frustratingly, they have an answer for everything and will not address the problems we are living with.
They keep insisting that it is the condensing pipe that has frozen, we have explained numerous times that this is not the case and had this confirmed by a plumber yesterday - we are now just waiting to see what their next move will be, not that they will communicate this to us.
On top of all this, we had a gas leak before Christmas and lost two bottles of gas. belvoir had neglected their duty to carry out a Gas Safety Check within the stipulated 12 month period. Should they have stuck to the contract, this situation could have been avoided as the leak would have been identified in good time.
We have got to the point where we have had no choice but to hand in our notice at the property as the stress and the upset has become too much to bear - we have been living like this since early December.
Never, ever use them.
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Mar 19, 2013
We were disappointed that this tenant felt she had to leave such comments and that there are inaccuracies in this review. The vast majority of tenants understand that agents have to act on the advice of qualified engineers when dealing with gas fired heating faults. Sometimes, as in this case, more than one consecutive fault can occur and inevitably this delays the final resolution. In this particular case we did manage to achieve a satisfactory final outcome. A fairer reflection of our high standards of service is perhaps shown by the vast majority of positive tenant reviews left for us on this site. Belvoir Loughborough remains committed to high levels of customer service and we are full members of The Property Ombudsman Service on a voluntary basis. Please visit www.tpos.co.uk for further information.
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Latest Reviews
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Opening Hours
Address
Belvoir
62A Ashby Road
Loughborough
Leicestershire
LE11 3AE
01509 260777, 01509 260888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £123,000 | £325,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 7 | 5 | 2 | 0 | 1 | 0 | 0 | 0 |
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Nov 25,2024
Nov 25,2024
0
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I was able to rent a property recently in Loughborough through Belvoir. I am thankful to Ms. Laura Hogg for her cooperation during the entire process and making it a hassle free and smooth experience. She was always attentive and responded swiftly to the queries ...
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Aug 19,2024
Aug 19,2024
0
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I have found Belvoir Loughborough to be a proactive and flexible letting agent. They are communicative and I have had a stress free tenancy period....
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Oct 14,2022
Oct 14,2022
0
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I have been with Belvoir Loughborough for 14 years as a landlord and more recently have used them to sell my property. Ash Holden and Dillan Nell have been incredibly efficient in getting the property marketed, viewed and sold quickly. They have been communicative and supportive ...
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Jul 25,2022
Jul 25,2022
0
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Very easy - No issues with this letting agency at all - very helpful throughout the whole process - very good service and very responsive whenever there was an issue with the flat....
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Jul 24,2022
Jul 24,2022
0
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I bought recently an apartment and Ash was agent. He was very supportive in providing the necessary information. He followed the selling process and brought clarifications when they were need it. From beginning until the end he was very professional....
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Jul 20,2022
Jul 20,2022
0
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Ash Holden and his team at Belvoir Lets in Loughborough have given me exceptional service, with the team making you feel welcome as soon as you enter the branch.
Good service from a professional team make all the difference in the market place and I ...
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May 09,2022
May 09,2022
0
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Fay from Belvoir has been a lifesaver for me and my flatmate, helping us secure a rental after our first property fell through just a week before we were due to move in. She was so supportive over a few very stressful months, always at ...
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May 09,2022
May 09,2022
0
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Fay from Belvoir was very supportive and went above and beyond to ensure that we found the right property. She was very good at communicating throughout the process from start to finish....
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Feb 09,2022
Feb 09,2022
0
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Dealing with Ash Holden at Belvoir was a great experience right from the start. He gave me lots of good advice and help. Nothing was too much trouble and he kept me informed of what was happening throughout.
A sale was agreed very quickly and ...
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Mar 10,2017
Mar 10,2017
0
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Pros:
-quick with moving in procedure.
-quick response to emails, texts, phone calls
-good with maintenance issues
Cons
-show attitude and get rude when you complain, don't talk face to face over issues and use emails texts.
-their service is not customer oriented
-fail to ...
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Sep 21,2014
Sep 21,2014
2
people found
this helpful
this helpful
I tried to write this review on the official Belvoir Website but you can only publish reviews after the management has approved it.
We have been renting with Belvoir for nearly a year and our experience is very mixed. I find all the reviews in ...
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Sep 16,2014
Sep 16,2014
1
people found
this helpful
this helpful
Pros
-Moved in quickly
-Flexible when we needed to stay a month longer than anticipated
-Some staff completely professional
Cons
-Unscheduled viewings. On several occasions people just showed up at our property and let themselves in when we were in bed or watching TV. I ...
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What agent could do to change your mind?
Been better organised. Had a long term view of me as a customer instead of a short term view of profit over people.Attached Filesnbsp;
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Jun 13,2013
Jun 13,2013
0
people found
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this helpful
In early 2002 I moved out of my house in Loughborough and prepared to relocate to Australia. After doing some research I found that Belvoir lettings was the only available LETTING ONLY agent in the area - thus I chose them because I thought they would ...
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Jun 17, 2013
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(1)
Thank you for your kind comments and we're very pleased our service has worked well for you. We deal with a number of overseas clients and it's good to get feedback from a long standing client - I shall pass on your comments to everyone in the office. ...
Mar 28,2013
Mar 28,2013
0
people found
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Belvoir have managed my properties for 15 years. They are excellent because they take all the hastle of property management away from me. They have a great record of minimising voids and are very proactive on improvements needed...
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Feb 04,2013
Feb 04,2013
1
people found
this helpful
this helpful
I don't normally write reviews however, from the outset we have been really impressed with Belvoir Lettings in Loughborough and we felt that they deserved a bit of thanks for all their hard work, in particular Carol, the Branch Manager, who has been great and ...
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Mar 14, 2013
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(1)
Thank you for your kind comments and we're very glad you've been happy with our service. Thank you again. ...
Jan 30,2013
Jan 30,2013
2
people found
this helpful
this helpful
Due to a sudden change of circumstances in my family life I found myself needing to urgently find rental accomodation in Loughborough. On visiting many letting agents in the town, Belvoir came to my rescue with their professional service and friendly staff. Having limited contacts ...
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Jan 26,2013
Jan 26,2013
2
people found
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this helpful
I have been a tenant with Belvoir Loughborough since March 1998.
I have always found them to be good at what they do. When I have problems eg. leaking radiators,fences blown down etc. I telephone (more E-mail now) and have a response, usually within hours, ...
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Jan 24,2013
Jan 24,2013
4
people found
this helpful
this helpful
This week we have been forced to move out of our rented property as the boiler has broken for the second time in a month and Belvoir took away the electric fan heaters we had been using. It is 7 degrees inside the property and absolutely ...
read full review
read full review
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Yes
Yes
Mar 19, 2013
View all comments
(1)
We were disappointed that this tenant felt she had to leave such comments and that there are inaccuracies in this review. The vast majority of tenants understand that agents have to act on the advice of qualified engineers when dealing with gas fired heating faults. Sometimes, as in this case, more than one consecutive fault can occur and inevitably this delays the final resolution. In this particular case we did manage to achieve a satisfactory final outcome. A fairer reflection of our high sta ...
Jan 24,2013
Jan 24,2013
1
people found
this helpful
this helpful
I have had such a great first experience in the letting industry thanks to Belvoir loughborough.
I had my flat on the market with belvoir for 3 days before the first interested party viewed it.
I was kept in the loop at every stage of the ...
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Jan 22,2013
Jan 22,2013
1
people found
this helpful
this helpful
Jim greeted me at the house and went through their wide range of tenant find and management services. He was extremely professional and I felt totally confident in their ability to manage the renting of the house. He introduced me to their team of plumbers/...
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Nov 07,2012
Nov 07,2012
2
people found
this helpful
this helpful
Belvoir have looked after our property for nearly ten years, throughout that time they have been brilliant agents, in both finding and checking out appropriate tenants and maintaining that care of our property was taken by the tenant. If ever there was a problem maintenance ...
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Dec 06,2011
Dec 06,2011
4
people found
this helpful
this helpful
I was a tenant with this company for 2 years and from the moment I called them about a property I was interested in their customer service was excellent, I had never rented a property before and they gave me all the advice and direction I ...
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Dec 03,2011
Dec 03,2011
3
people found
this helpful
this helpful
First class agency, all aspects of tenant-finding and property management. GM is Jim Mitchell, experienced, professional and on the ball....
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