100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Jun 28,2021
Jun 28,2021
0
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* The Worst Estate Agents in Canterbury *
After handing in our keys at the end of the year, Sandersons took £150 from our deposit. They claimed it was due to the state and cleanliness of the property.
Myself and my housemates extensively cleaned the house before handing over the keys. We were given in inventory of the areas that required attention and were claiming the £150 for. The areas highlighted either needed a simple dust or hoover. (I have attached images to show the ridiculous areas highlighted.) The photos taken are laughable, they had to literally zoom in on specs of dirt. The areas were so small they would have never cost £150 to clean.
Additionally, we had left the house for three months due to lockdown in the pandemic. Therefore, a build up was expected. However, we all returned to clean it. Sandersons were not at all understanding of this, and the manager was quite frankly rude and dismissive.
They also asked if the next tenants could move in quicker but we explained this meant a quicker clean could only be given as we were given limited notice. Again, they were not understanding.
My bedroom window leaked severely during torrential rains that we had. It was not dealt with for two weeks, and I have to line the window with towels, and move my bed away from it.
We took our complaint to TDI and were successful, and received the full deposit back because it was shown that they were trying to scam us.
They treated us with no respect, and clearly thought that as students, we would accept this fee. I do not at all recommend renting a property with them. They take advantage of students by not repairing damage, then imposing the costs onto you.
After handing in our keys at the end of the year, Sandersons took £150 from our deposit. They claimed it was due to the state and cleanliness of the property.
Myself and my housemates extensively cleaned the house before handing over the keys. We were given in inventory of the areas that required attention and were claiming the £150 for. The areas highlighted either needed a simple dust or hoover. (I have attached images to show the ridiculous areas highlighted.) The photos taken are laughable, they had to literally zoom in on specs of dirt. The areas were so small they would have never cost £150 to clean.
Additionally, we had left the house for three months due to lockdown in the pandemic. Therefore, a build up was expected. However, we all returned to clean it. Sandersons were not at all understanding of this, and the manager was quite frankly rude and dismissive.
They also asked if the next tenants could move in quicker but we explained this meant a quicker clean could only be given as we were given limited notice. Again, they were not understanding.
My bedroom window leaked severely during torrential rains that we had. It was not dealt with for two weeks, and I have to line the window with towels, and move my bed away from it.
We took our complaint to TDI and were successful, and received the full deposit back because it was shown that they were trying to scam us.
They treated us with no respect, and clearly thought that as students, we would accept this fee. I do not at all recommend renting a property with them. They take advantage of students by not repairing damage, then imposing the costs onto you.
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Latest Reviews
28th Jun 2021
reviewed by 'Katrine'
24th Oct 2019
reviewed by 'M'
10th Oct 2017
reviewed by 'HenryMason'
Opening Hours
Address
Sandersons Property Management
76 Castle Street
Canterbury
Kent
CT1 2QD
01227 784 784
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £250,000 | £625,000 |
| Lettings | 100% | 50% | £930 | £930 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 4 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 19,2022
Jul 19,2022
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Professional service, great, friendly, attentive team,only take a week to get the propertie, 100% satisfied,very prompts, would highly recommend to everyone....
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Jun 28,2021
Jun 28,2021
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people found
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* The Worst Estate Agents in Canterbury *
After handing in our keys at the end of the year, Sandersons took £150 from our deposit. They claimed it was due to the state and cleanliness of the property.
Myself and my housemates extensively cleaned the house before handing ...
read full review
read full review
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Jul 24,2020
Jul 24,2020
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Wouldn't even give them one star. Awful people with only the intention of scamming and taking money from students. The worst two years I've experienced. Do not recommend and save yourself from all the stress they will cause....
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Oct 24,2019
Oct 24,2019
2
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We dealt with Sandersons after they absorbed iConn, in Canterbury. We were with them for a total of 3 years, at the end of the tenancy they performed a check-out report with an out-of-date inventory list. They claimed that we had left items in the house, ...
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Jul 26,2019
Jul 26,2019
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Excellent professional service, great, friendly, attentive team, 100% satisfied, would highly recommend, photography really made house stand out, sound advice....
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Oct 10,2017
Oct 10,2017
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By far the best estate agents I have used in Canterbury (and I have used most). They are the most thorough, knowledgeable and efficient team, I wouldnt use anyone else....
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Comment on agent fees
Fees were very reasonable
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Dec 16,2015
Dec 16,2015
2
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Sandersons offered first class service, from the time my home was valued right through to completion.
All sales staff visited my home to ensure that all were familiar with the property prior to viewings.
Details were prepared showing my home off to its full potential ...
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Mar 20,2013
Mar 20,2013
6
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After phoning them repeatedly for months to report a horrific mould problem in my walk in cupboard I emailed them stating I would be withholding a small amount of rent if it wasn't fixed soon. I let two separate workers know I was going to ...
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What agent could do to change your mind?
After phoning them repeatedly for months to report a horrific mould problem in my walk in cupboard I emailed them stating I would be withholding a small amount of rent if it wasn't fixed soon. I let two separate workers know I was going to do this, before I did it, and yet today I get a phone call saying I've got a ‚£180 late rent fee. Sandersons is an absolutely disgusting company that will do anything not to give you your deposit back at the end of the year including hiring 'professional cleaners' and charging you removal fees for any objects left behind. I rang Sandersons to try and resolve this charge and the woman on the phone was incredibly sarcastic and rude despite being able to hear me crying. When moving in to the property for the first time one of the letting agents remarked that the house was not up to scratch, so why has nothing been done about it? I would urge you not to rent a property with Sandersons, they WILL keep your deposit and they WON'T resolve any problems.Attached Filesnbsp;
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Jan 22, 2019
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Thank You very much for you review. This week we filled a claim against this firm for the reasons similar to given by You and more. If like to hear more details(and probably help) pls contact us on [email protected] ...
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