100% lettings valuation accuracy
97% lettings fee satisfaction
Jun 13,2021
Jun 13,2021
2
people found
this helpful
this helpful
We are renting a property with MLK in Leamington Spa. Have had a significant list of issues, and have bullet pointed them below.
- Property had not received a thorough professional clean before moving in, even though this was agreed in writing beforehand. Simple degreaser has pulled up an enormous amount of grime; cupboards, walls and ceilings in the kitchen and bathrooms needed to be washed, to remove waste (both yellow and brown) and bits of food. Carpets had been cleaned as agreed. Cobwebs all over the property.
- Main Toilet leaking waste water into the utility room which is where the fridge is. The plumbing has been fixed but the ceiling and walls are still sodden and unclean. It's understandable that MLK had not found this issue before we moved in without using it, after finding and diagnosing the issue ourselves however we were asked to further investigate as “it won't be the toilet”.
- All showers require tile work and re-grouting. The tiling has now mostly been done (6 days after moving in), but not yet grouted.
- The removal of tiles has uncovered significant black mould, the smell of which now fills the upstairs. We have one shower that we can physically use until the tiling is completed and dried, but this is in a room with black mould exposed. It is the middle of June and currently 28 degrees.
- There are other issues such as leaky sinks and taps still to be fixed.
- The oven is still to be cleaned, booked for a week after moving in.
- Non-functioning possessions the previous tenant did not want are in the garage, we have to take them to the tip ourselves.
The explanation we received from MLK was that the check out for the previous tenants was only days before we moved in, and that MLK were unable to diagnose these issues beforehand, to quote email correspondence “I haven't lived there so would be none the wiser”. When a formal complaint was raised about the cleaning MLK stated they were glad we had “high standards and hope it continues”. No email said sorry for the situation we are in, just apologised that we had to take so much time to additionally clean.
The inventory was thorough and detailed.
- Property had not received a thorough professional clean before moving in, even though this was agreed in writing beforehand. Simple degreaser has pulled up an enormous amount of grime; cupboards, walls and ceilings in the kitchen and bathrooms needed to be washed, to remove waste (both yellow and brown) and bits of food. Carpets had been cleaned as agreed. Cobwebs all over the property.
- Main Toilet leaking waste water into the utility room which is where the fridge is. The plumbing has been fixed but the ceiling and walls are still sodden and unclean. It's understandable that MLK had not found this issue before we moved in without using it, after finding and diagnosing the issue ourselves however we were asked to further investigate as “it won't be the toilet”.
- All showers require tile work and re-grouting. The tiling has now mostly been done (6 days after moving in), but not yet grouted.
- The removal of tiles has uncovered significant black mould, the smell of which now fills the upstairs. We have one shower that we can physically use until the tiling is completed and dried, but this is in a room with black mould exposed. It is the middle of June and currently 28 degrees.
- There are other issues such as leaky sinks and taps still to be fixed.
- The oven is still to be cleaned, booked for a week after moving in.
- Non-functioning possessions the previous tenant did not want are in the garage, we have to take them to the tip ourselves.
The explanation we received from MLK was that the check out for the previous tenants was only days before we moved in, and that MLK were unable to diagnose these issues beforehand, to quote email correspondence “I haven't lived there so would be none the wiser”. When a formal complaint was raised about the cleaning MLK stated they were glad we had “high standards and hope it continues”. No email said sorry for the situation we are in, just apologised that we had to take so much time to additionally clean.
The inventory was thorough and detailed.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Featured Review
a
reviewed by 'Jag'
Featured Review
a
reviewed by 'Grace Gill and Samuel Angel'
Featured Review
a
reviewed by 'Sangwoo'
Featured Review
a
reviewed by 'Andrew Gindy'
3rd Jul 2024
reviewed by 'Stephen Haywood'
Opening Hours
Address
MLK-Properties
12 High View Road
Cubbington,Leamington Spa
Warwickshire
CV32 7JB
01926 737013 Mob: 07789 906201
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 97% | £550 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 67 | 1 | 150 | 4 | 0 | 0 | 0 | 0 | 2 | 0 |
Areas covered
- CV32
- Leamington Spa
- CV34
- Warwick
- CV31
- Stratford upon Avon
- CV37
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Featured Review
a
Apr 29,2024
Apr 29,2024
0
people found
this helpful
this helpful
First and foremost, I like to say Lesley is a world-class human-being. Lesley is an exceptional property manager who exceeds expectations and has a strong passion and takes great pride in her profession. Lesley is dedicated to always improve her service, forward thinking and has ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Apr 25,2024
Apr 25,2024
0
people found
this helpful
this helpful
Lesley is an exceptional property manager who consistently goes above and beyond. Her prompt communication and proactive approach ensures everything runs smoothly. She genuinely cares about her tenants, fostering a welcoming environment. Lesley's professionalism, responsiveness, and genuine care has been pivotal in making the renting ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Apr 23,2024
Apr 23,2024
0
people found
this helpful
this helpful
I cannot speak highly enough of Lesley and her agency. As a tenant, I have had the pleasure of working with Leslely, and she has consistently provided exceptional service. Not only is she incredibly kind and courteous, but she also ensures that all my queries ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Apr 23,2024
Apr 23,2024
0
people found
this helpful
this helpful
I am a landlord who lives abroad and Lesley manages my property for me. She is excellent. She is quick to bring things to my attention, find maintenance options quickly through her network, and always presents multiple options to me. She is very honest and ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 04,2024
Dec 04,2024
0
people found
this helpful
this helpful
I have had an outstanding experience with MLK-Properties and Lesley Cornish in particular. Lesley has been professional, efficient, and approachable throughout my tenancy. From the initial viewing to securing the property and addressing any queries during the tenancy, she has always been responsive and proactive.
...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 03,2024
Jul 03,2024
0
people found
this helpful
this helpful
just wanted to express my gratitude to Lesley for making our recent move to Warwick so smooth and easy. She helped with every aspect of our tenancy application from initial viewing to sign up and handing over the keys. nothing was too much trouble and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2024
May 02,2024
0
people found
this helpful
this helpful
Lesley is very hard working and honest person, she always go extra mile to provide excellent service....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2024
Apr 30,2024
0
people found
this helpful
this helpful
She was very helpful. She gave me all information when i ask questions about the flat, thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2024
Apr 29,2024
0
people found
this helpful
this helpful
Lesley has given me candid advice and excellent support coupled with being a pleasure to work with and I can’t praise her too highly....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 12,2024
Apr 12,2024
0
people found
this helpful
this helpful
Lesley was fantastic! She made the process of finding a new home easy all along the way. She truest is the best!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10,2024
Apr 10,2024
0
people found
this helpful
this helpful
Lesley is the best letting agent. She is kind and warm and has truly made our experience of being landlords easy and hassle free. We don’t know what we’d have done without her!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10,2024
Apr 10,2024
0
people found
this helpful
this helpful
Lesley was amazing from start to finish and additionally really helped me through some tricky issues to secure the property. Also the place is perfect. Many thanks again!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 05,2024
Apr 05,2024
0
people found
this helpful
this helpful
The agency was very professional and handled the procedure very well. In short I had a very pleasant experience....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 19,2024
Mar 19,2024
0
people found
this helpful
this helpful
Just moved with the help from Lesley who was amazing. Nothing was too much and the service was friendly and caring. Would defo recommend...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2024
Mar 13,2024
0
people found
this helpful
this helpful
Lesley was amazing from beginning to end. I couldn't praise her enough. Our whole process was easy and pain free. She made moving into our new property stress free....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01,2024
Mar 01,2024
0
people found
this helpful
this helpful
As a first time landlady Lesley has been absolutely AMAZING. She has been so supportive, informative and efficient. She has made the renting process really easy. Communication with Lesley has been simple, with quick response times. She was punctual and professional with all viewings. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01,2024
Mar 01,2024
0
people found
this helpful
this helpful
Lesley is very great agent. She helped me since the first day till now . Hope everything goes like this :)...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01,2024
Mar 01,2024
0
people found
this helpful
this helpful
Lesley is very great agent. She helped me since the first day till now . Hope everything goes like this :)...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 29,2024
Feb 29,2024
0
people found
this helpful
this helpful
I was new to the country and Lesley from MLk Properties really helped us to get the property for rent. Lesley is an asset for MLK. I appreciate the support extended and happy to be the associated with MLK...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 27,2024
Feb 27,2024
0
people found
this helpful
this helpful
Lesley was exceptional as an estate agent. Thorough, prompt and acting with integrity when it came to finding a new home.
If I could give 11/10 I would. Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 07,2024
Feb 07,2024
0
people found
this helpful
this helpful
Lesley has been very efficient and attentive as a letting agent, responding to any questions and issues I have with sincerity and effort which has been greatly appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2023
Sep 19,2023
0
people found
this helpful
this helpful
I thoroughly recommend Lesley Cornish & MLK-Properties.
My partner & I recently relocated from the east of England, which we were initially apprehensive about; but Lesley was very accommodating & made us feel at ease. She's been very approachable from the initial viewing, through the tenancy agreement, to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13,2023
Sep 13,2023
0
people found
this helpful
this helpful
I am new to the country & all would agree that renting out a house is not easy. So I have been told before moving and experienced it first hand.
But the complete experience with Lesley from viewing, to property handover and even sorting out small ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2023
Aug 15,2023
0
people found
this helpful
this helpful
Lesley is an exceptional estate agent. Throughout the process, her communication was brilliant, keeping me informed every step of the way. She went above and beyond to make the experience smooth and stress-free. I highly recommend!!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2023
Aug 06,2023
0
people found
this helpful
this helpful
As a landlord living abroad for many years I have suffered the the indifferent service of the usual letting agencies. It was a huge relief therefore when the last tenants gave their notice and I was able to engage Lesley as the new agent having ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 10,2023
Jul 10,2023
0
people found
this helpful
this helpful
I had a great exeprience renting with MLK Properties. Lesley has been very helpful and quick to respond to all my questions. Thanks to her moving in went very smoothly and she always kept me informed.
It is visible she has a costumer oriented attitude....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 05,2023
Jul 05,2023
0
people found
this helpful
this helpful
MLK Properties and Lesley have been one of the best, if not the best, experience I had with letting agencies since i moved to the UK.
Lesley is caring, responsive and always on point when I needed help with any issues in the property.
She ...
read full review
read full review
Was this helpful?
Yes
Yes
May 29,2023
May 29,2023
0
people found
this helpful
this helpful
Lesley helped us move into our new home smoothly. She is friendly, helpful and professional. We know we can contact her easily if we have any problems! Thanks for the top service!...
read full review
read full review
Was this helpful?
Yes
Yes
May 16,2023
May 16,2023
0
people found
this helpful
this helpful
I had several ocassions to rent properties and to use services of Propery Agents and usually it was quite frustrating experience. Experience with MLK-Properties was also not completely free from that, however it was the first time when the Agent (Lesley Cornish) really did her ...
read full review
read full review
Was this helpful?
Yes
Yes
May 09,2023
May 09,2023
0
people found
this helpful
this helpful
As most people are aware, dealing with agents can be a very irritating experience.
Not so with leslie. She feels like someone we have known for years.
You get a very personal and warm service from Leslie.
Beyond helpful, everything was made super smooth and ...
read full review
read full review
Was this helpful?
Yes
Yes
Lesley Cornish
(255)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:41 PM 29/12/2021 by allAgents
Best Letting Agent in Leamington Spa 
