Will,

We are sorry that you feel this way. We did make you all aware at the viewing that there were some tasks still to be completed and an one issue did not even become apparent until after you moved into the property.

You were happy to go ahead with moving in on the 7th June with the knowledge of the viewing day snagging list.

You reported an issue to me on the 9th June and a plumber came out the next day. This put other works on hold, and the plumber said he couldn’t repair the main issue until the following Wednesday. As this was unacceptable to you we contacted and arranged another contractor and they came out to you on the Friday and completed on Sunday. Good contractors are very busy and can they can only do so much. Had you chosen to delay the move in then the experience could have been different.

The washing machine has been dealt with upon you reporting it. You are now having a new washing machine being delivered on the 24th June and we are sorry that it cannot be sooner.

In relation to your point about some ‘wear and tear’, you have got to expect this in an older property.

Everyone has gone over and above to complete and we are disappointed that you felt the need to express your views in this way.