100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Jun 15,2021
Jun 15,2021
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Had a terrible experience with Mc Raes Estate Agents. I found a property to rent through this Estate Agent. Paid holding deposit while they were doing referencing checks. However, they kept property advertised in all websites including their own after I had the holding deposit for them to remove property from the marked. Moreover, they took too long to get references with Employer although we are calling them to speed up the process. They said they could not do anything as they hire a third party company to do the checks. As a result, they kept part of the holding deposit stating it had passed the 15 days period to pass referencing. Also, they made false allegations that my husband's pay slips were fake because there was no income tax deductions although he had no deductions because he was on the tax fee allowance period but they just assumed we were given misleading information and on these grounds they kept our money. When I try to escalate the complaint they threatened us saying if we do escalate they would report my husband company for not paying tax. They follow all the complaint procedure response in writing but called me directly several time to make these threats. I could not believe I was dealing with a such a dodgy company. I would not recommend this Estate Agents. They are not reliable.
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Latest Reviews
26th Jun 2017
reviewed by 'Matthew'
28th Oct 2016
reviewed by 'Ann'
30th Sep 2013
reviewed by 'MCRAES'
Opening Hours
Address
McRaes Property Services
18 The Avenue
Highams Park
Chingford,London
Greater London
E4 9LD
020 8503 3336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 50% | £950 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 15,2021
Jun 15,2021
0
people found
this helpful
this helpful
Had a terrible experience with Mc Raes Estate Agents. I found a property to rent through this Estate Agent. Paid holding deposit while they were doing referencing checks. However, they kept property advertised in all websites including their own after I had the holding deposit ...
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Jun 26,2017
Jun 26,2017
1
people found
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I don't feel that they could do anything to improve their service. The team are friendly, professional and extremely knowledgeable. I have used McRaes to sell and let property and I have no reason to consider using anyone else....
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Comment on agent fees
The fees which I pay offer great value. More than happy.
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Oct 28,2016
Oct 28,2016
2
people found
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this helpful
Well what can I say, At first I wasn't entirely sure we had chosen the right agent but boy oh boy was I wrong.
Craig promised myself and my disabled mother a personal,professional service when selling our 4 bed detached house in Highams Park back ...
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Comment on agent fees
We were more than happy with the percentage we paid
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Oct 24,2015
Oct 24,2015
2
people found
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I highly recommend Mcreas. They supported us all the way with selling our property. Highly professional with excellent communication. The other agents came up with empty promises. Mcreas were open and honest and sold our property making sure the sale would go smoothly. Lisa is ...
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Comment on agent fees
Very reasonable
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Sep 30,2013
Sep 30,2013
0
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I rented from this letting agent for just over 2 years. Terrible property, no heating, no double glazing.
In that time I kept the property in excellent condition and reported any problems with the property to the landlord so they could be resolved quickly. I have ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
