100% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
Jan 22,2013
Jan 22,2013
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Jan has been very efficient in resolving problems regarding my flat. She is an effective liaison between the landlord and myself, and she appears keen to help. Although in many cases she has a difficult task to complete, I always have the feeling that she has done her best and that she has been sympathetic. On a personal level, Jan is very sociable and outgoing.
Although my personal contact with Justine has been minimal, my experience was extremely positive overall. She knows what she is talking about ans she is willing to help.
I need to mention, however, that not all employees of this agency are as helpful. Once, there was a problem with the gas meter since previous tenants had not paid their bill for a while. Nothing about this was mentioned to me when I rented the flat, and suddenly I had to pay a bill of more than £900. The problem was that the gas meter was never accessed, as it was located in another flat, and all previous bills were based on estimations. I contacted HC and the person in charge was very unhelpful and rude. It appeared that he had no idea of the situation, he was not aware of where the meters were located, and in general he did not make any effort to help. In a totally inappropriate tone, he mentioned that it was not his responsibility to be aware of such things and I was asked to resolve the problem on my own. This obviously caused a lot of stress and I had to spend many hours on the phone, but other employees assisted with this.
Although my personal contact with Justine has been minimal, my experience was extremely positive overall. She knows what she is talking about ans she is willing to help.
I need to mention, however, that not all employees of this agency are as helpful. Once, there was a problem with the gas meter since previous tenants had not paid their bill for a while. Nothing about this was mentioned to me when I rented the flat, and suddenly I had to pay a bill of more than £900. The problem was that the gas meter was never accessed, as it was located in another flat, and all previous bills were based on estimations. I contacted HC and the person in charge was very unhelpful and rude. It appeared that he had no idea of the situation, he was not aware of where the meters were located, and in general he did not make any effort to help. In a totally inappropriate tone, he mentioned that it was not his responsibility to be aware of such things and I was asked to resolve the problem on my own. This obviously caused a lot of stress and I had to spend many hours on the phone, but other employees assisted with this.
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Latest Reviews
10th Jul 2023
reviewed by 'Harpreet Liddar'
22nd Feb 2021
reviewed by 'Sarah K'
30th Mar 2020
reviewed by 'Vidoje'
26th Mar 2020
reviewed by 'Timothy'
Opening Hours
Address
Stirling Ackroyd
25 St Leonards Road
Windsor
Berkshire
SL4 3BP
01753 624000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 97% | £150,000 | £618,000 |
| Lettings | 100% | 98% | £750 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 35 | 0 | 43 | 0 | 27 | 2 | 23 | 0 | 2 | 2 |
Areas covered
- SL4
- Windsor
- SL6
- Datchford
- SL0
- Eton
- TW20
- Old Windsor
- TW19
- Eton Wick
- ETON
- HOLYP
- SL3
- SL5
- TW18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jul 10,2023
Jul 10,2023
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Stirling Ackroyd, Windsor branch an excellent team of professionals, Paul Rowley and James Shepherd who showed nothing but respect and commitment during the process of our sale, with all the issues and draw backs they always maintained a positive attitude reassuring me that better days ...
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Aug 23,2022
Aug 23,2022
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A great experience throughout the selling process, extremely efficient, keeping me well informed at each step. Thanks especially to Rav Singh for his professionalism and expertise in dealing with unexpected problems so effectively. Above and beyond expectations....
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Feb 22,2021
Feb 22,2021
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I have rented my house with Hamilton Chess since 2006. They are the most helpful and efficient agents I have ever worked with. My property has not been vacant for more than a few days between tenancies. Even with the whole Covid thing going on, Serena, ...
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Jul 05,2020
Jul 05,2020
1
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Four years of providing excellent service to us. We must say Serena was always at its best good listener and doer. Provides solution as much as she was able to do.
She is an amazing staff. Well done Serena, keep the good work.
S, J & ...
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Mar 30,2020
Mar 30,2020
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I'm very happy to use your agency because I meet very professional people like Mr Paul, Raw
Thanks a lot
King Regards...
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Mar 26,2020
Mar 26,2020
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Fantastic service and must give a special mention to Paul who went above and beyond to get the sale of my flat completed in what turned out to be unprecedented times in not just the property market but the economy as a whole ( Covid-19 )...
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Sep 11,2019
Sep 11,2019
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Having had a terrible experience with our solicitors through the process of buying our first home, Rav was a shining light as he helped us through out the process, often doing more than he needed to do. He clearly shows commitment and passion to his ...
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Feb 01,2019
Feb 01,2019
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From start to finish I was kept informed of the viewings and interest in my mother's property. Rav was very helpful in dealing with the purchasers solicitor ( who was not the quickest) and any queries I had were responded to very quickly. Extremely happy with ...
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Comment on agent fees
Very reasaonable
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Jan 16,2019
Jan 16,2019
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My first contact with Lorraine made me feel comfortable and confident that I would receive the service and guidance required.
She was helpful, professional and always easy to contact.
Any information requested was dealt without delay and the entire experience made a smooth and easy ...
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Jan 08,2019
Jan 08,2019
0
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Dear Rav and team,
We just wanted to say a massive thank you for the successful sale of our home
It has certainly been a journey since you first sold the property in April 2017. Thankyou so much for your perseverance, your professionalism and your negotiation ...
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Comment on agent fees
The fee structure was competitive from the outset and the team really earned every penny.
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Oct 04,2018
Oct 04,2018
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Hamilton Chess provide a great personal service where nothing is too much trouble. The whole process from viewing the property to making a deposit and moving in was done with the utmost professionalism and highest customer care to meet all the requirements of the customer. ...
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Comment on agent fees
Good fees in general as payments can be made be credit card without any surcharge. However, referencing a bit pricey compared to the £60 it actually costs.
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Sep 26,2018
Sep 26,2018
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I recently went through my first end of tenancy / start of new tenancy and Michael navigated me through it every step of the way with a calm approach and some great advice where he used his vastly superior experience on multiple areas that we worked ...
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Apr 23,2018
Apr 23,2018
1
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We chose our new property from Hamilton Chess at very short notice as our last one had unexpectedly fallen through (not Hamilton Chess). Mitch and Michael managed to get all paper work through in perfect timing and we could move into our little cottage. Some ...
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Comment on agent fees
Fees are good
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Feb 27,2018
Feb 27,2018
1
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Highly recommend Hamilton chess as a very supportive and trusted letting agency. The complete team have always been responsive to any breakdowns with quick resolutions and always keep you up to date....
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Comment on agent fees
Good
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Feb 27,2018
Feb 27,2018
1
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As usual I have received excellent, efficient and personal service from Hamilton Chess. I needed a new oven for my rented property, at short notice and Michael Martin went out of his way to find me the best deal and the best option for fitting ...
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Comment on agent fees
Very reasonable for the service provided.
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Feb 26,2018
Feb 26,2018
1
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Thank you Matthew for your help with setting up our tenancy. It was always easy to communicate with you. Much appreciated....
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Feb 16,2018
Feb 16,2018
1
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Mitch and Matthew were excellent. They found me new tenants within a couple of weeks of instruction at the rent I was hoping to achieve.
They kept me updated regularly with viewings and were polite, professional and helpful throughout....
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Comment on agent fees
Very good/reasonable.
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Feb 13,2018
Feb 13,2018
1
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Both Matthew and Mitch were easy/ nice to deal with and very accommodating/ flexible throughout the process. Tenants were found ASAP....
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Comment on agent fees
Good
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Feb 02,2018
Feb 02,2018
1
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I saw a property on line, called in and spoke to Matthew who was very informative and friendly. I arranged to meet him there a half hour later. He was there before me, showed me around property and was not pushy at all. He answered ...
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Dec 14,2017
Dec 14,2017
2
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We rented from Hamilton Chess for nearly 2 and a half years and they were fantastic from start to finish. Nothing was ever too much trouble, we always had prompt action whenever there were any minor issues in the property and they kept us informed through ...
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Comment on agent fees
As expected for what they provide. Reasonably priced.
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Dec 04,2017
Dec 04,2017
1
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The agent was really helpful and polite. He explained the whole procedure of renting the property. As I work from 9-5 signing the documents electronically were very easy and convenient for me....
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Comment on agent fees
Good
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Nov 17,2017
Nov 17,2017
1
people found
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Extremely happy with the service provided by Matthew, very efficient and a stress free process from start to finish, we are looking forward to moving into our new home....
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Sep 20,2017
Sep 20,2017
1
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Great service from start to finish. Squeezed us in on a Saturday to view the property and Serena was extremely helpful at answering all our questions. The contract process ran extremely smoothly with Mitch, whose answers were quick and precise....
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Comment on agent fees
Agent fees are reasonable compared to others. They do have a check out fee of £110 which is hidden at the beginning though.
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Sep 12,2017
Sep 12,2017
3
people found
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Mitch has been extremely helpful with the whole letting process. He has replied to emails very promptly and has dealt with our requests. He has made it such a smooth move!...
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Sep 12,2017
Sep 12,2017
1
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So in quite difficult circumstances I found myself looking for a new home. Having not rented for the previous 4 years it was quite a daunting experience. Along came Matthew at Hamilton chess. Found a few properties of interest and within budget. Fell in love with ...
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Comment on agent fees
Good
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Jul 27,2017
Jul 27,2017
2
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Great agency with professional staff. It's my second move with them and both times everything went smooth.
Mitch was very pleasant to deal with. The communication was easy, he always replied fast, was helpful and provided accurate information. When we needed an additional viewing, it ...
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Comment on agent fees
The price was fair, didn't feel robbed like with other agencies when you pay a lot for nothing.
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Jun 27,2017
Jun 27,2017
1
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I've rented a flat through Hamilton Chess Windsor and it was the easiest and effortless thing ever. Matthew took us through the process, explain everything and in a matter of days we moved in our new house. Their system is adapted to the 21st Century ...
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Comment on agent fees
Good value for the money
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Apr 27,2017
Apr 27,2017
2
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Hamilton Chess and Mitch Moth have been extremely professional and helpful in renting and managing our property. Mitch responds to e-mails very quickly and gets things actioned promptly and efficiently. They also found a tenant for our property very quickly....
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Comment on agent fees
Fees are very competitive compared to other agents in the area.
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Apr 27,2017
Apr 27,2017
2
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Mitch has provided excellent service so far from finding the perfect tenants to keeping me informed throughout the documentation process....
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Comment on agent fees
They seem reasonable to me.
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Apr 10,2017
Apr 10,2017
5
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Very efficient and professional service. After placing offer; referencing and all paperwork was completed within a single afternoon, allowing a fast move into the property....
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Rav Singh
Mitch Moth
Serena
Lorraine
Sam
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are members of N.A.E.A & A.R.L.A and have a complaints recourse procedure through the office manager or if the complaint warrants O.E.A (ombudsman of estate agents)
Last updated at 5:27 PM 26/09/2018 by Serena Brennan
