91% sales valuation accuracy
86% sales fee satisfaction
75% lettings valuation accuracy
61% lettings fee satisfaction
May 26,2021
May 26,2021
3
people found
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this helpful
Overall I have been extremely dissatisfied with Pymm and Co's as an agent, in terms of their poor customer service, lack of proper communications, inefficiency, disorganization, and inability to manage properly works that were required at my property.
Throughout the period that Pymm and Co were 'managing' my property, I was surprised at the high cost of works conducted by their contractors. I have since heard from 3 separate contractors that Pymm and Co charge 'hidden commission' on all works done at properties they manage. There was nothing in the contract, and I would not have agreed to it had I know about it.
In addition various items of furniture disappeared from the inventory, without my consent, and then later the items themselves also disappeared from my property, and this was not picked up by Pymm and Co as the items were no longer on the inventory.
My property was transferred to Pymm and Co when my previous agent sold their business. As a landlord, I found their choice of tenants poor, and their recommended rental value lower than it should have been.
I strongly advise against using this agent
Throughout the period that Pymm and Co were 'managing' my property, I was surprised at the high cost of works conducted by their contractors. I have since heard from 3 separate contractors that Pymm and Co charge 'hidden commission' on all works done at properties they manage. There was nothing in the contract, and I would not have agreed to it had I know about it.
In addition various items of furniture disappeared from the inventory, without my consent, and then later the items themselves also disappeared from my property, and this was not picked up by Pymm and Co as the items were no longer on the inventory.
My property was transferred to Pymm and Co when my previous agent sold their business. As a landlord, I found their choice of tenants poor, and their recommended rental value lower than it should have been.
I strongly advise against using this agent
Comment on agent fees
Throughout the period that Pymm and Co were 'managing' my property, I was surprised at the high cost of works conducted by their contractors. I have since heard from 3 separate contractors that Pymm and Co charge 'hidden commission' on all works done at properties they manage. There was nothing in the contract, and I would not have agreed to it had I know about it.
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Latest Reviews
14th Nov 2024
reviewed by 'Mike'
25th Jul 2022
reviewed by 'NPM PD Katuwanagamage.'
11th May 2022
reviewed by 'Penny'
20th Oct 2021
reviewed by 'Robert James Wormall'
25th Aug 2021
reviewed by 'Pam Eagling'
Opening Hours
Address
Pymm and Co Estate Agents
4 Ber Street
Norwich
Norfolk
NR1 3EJ
01603 305805
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 86% | £165,000 | £285,000 |
| Lettings | 75% | 61% | £450 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 4 | 6 | 17 | 7 | 1 | 8 | 1 | 2 | 13 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 14,2024
Nov 14,2024
0
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Extremely unprofessional, blatantly lied to me about a virtual viewing being sent!...
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Apr 30,2023
Apr 30,2023
1
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Absolutely appalling letting agency, terrible communication, and won't ever admit to making a mistake.
They should be banned from operating with the terrible attitude they bring to property management ....
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Jul 25,2022
Jul 25,2022
0
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Megan George, pymm & company Estate Ajant told me to use the kettle when I don't have the hot water and my boiler is not working, told me it's not something Argent. They will not fixed some thing go wrong, don't get any Propetey's from Pymm & ...
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May 11,2022
May 11,2022
0
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Thank you to Leon who was helpful and friendly. Kept me informed throughout the sale process. Would recommend Pymm and Co....
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Oct 20,2021
Oct 20,2021
0
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I have been dealing with Pymm & Co for over seven years now and Mel for at least five. Whenever I contact them I have also found them very efficient and seem to be able to vet the applicants very thoroughly and quickly. When you hear ...
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Aug 25,2021
Aug 25,2021
0
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Buying a property through Pymms I found staff very efficient and friendly with great advice given too. If it wasn't for a member of staff here I wouldn't have completed my sale last day of June so I am completely grateful....
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Aug 24,2021
Aug 24,2021
0
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I recently purchased a property through Pymm and Co and was very happy with the service. Rachel Ingleby was very helpful and kept me updated throughout. She was quick to answer any queries I had and helped push the purchase through towards the end of ...
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May 26,2021
May 26,2021
3
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this helpful
this helpful
Overall I have been extremely dissatisfied with Pymm and Co's as an agent, in terms of their poor customer service, lack of proper communications, inefficiency, disorganization, and inability to manage properly works that were required at my property.
Throughout the period that Pymm and Co ...
read full review
read full review
Comment on agent fees
Throughout the period that Pymm and Co were 'managing' my property, I was surprised at the high cost of works conducted by their contractors. I have since heard from 3 separate contractors that Pymm and Co charge 'hidden commission' on all works done at properties they manage. There was nothing in the contract, and I would not have agreed to it had I know about it.
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May 06,2021
May 06,2021
0
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Professional friendly help with buying our house which had a few hold ups along the way which were sorted out thanks to Leon for his help...
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Apr 29,2021
Apr 29,2021
1
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From initial valuation by Jack & interaction with Leon Ramsden Operations Manager, the service has been excellent. The whole process can seem stressful but with Leon's straight forward approach & support the sale of our house has gone through. So thank you Leon for your unwavering & calming ...
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Apr 19,2021
Apr 19,2021
1
people found
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Very easy to deal with and welcoming. Just simple which is refreshing these days. Viewing was quick but informative. Landlord was lovely to...
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Apr 15,2021
Apr 15,2021
3
people found
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this helpful
Pymm & Co were more than happy to rent out a dangerously mouldy house to a family, a serious health hazard. They don't seem to think that they have any responsibility to the people who use their agency to rent a house. If you rent through ...
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Apr 08,2021
Apr 08,2021
1
people found
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Pymm and Co have rented out a home in a disgraceful condition to my friends, with damp and mould on the ceiling, walls, and under the sink, as you can see from the pictures attached below, and has damaged the personal belongings of the tenants. ...
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Apr 07,2021
Apr 07,2021
0
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My Pymm and co experience was nothing but excellent from start to finish of my 6 month tenancy. From getting the keys to handing them back . If I had any issues with the property of which there wasn't many it couldn't have been dealt with any ...
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Apr 07,2021
Apr 07,2021
0
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I have dealt with pymm and co for a number of years from my first dealings to present I have always been impressed with the reliable proffesional service I have recieved...
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Apr 07,2021
Apr 07,2021
2
people found
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Horrible agency. They don't care about tenants and would rather try to ignore/silence them than fix their horrible property or make amends with the tenants they've wronged....
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Apr 06,2021
Apr 06,2021
3
people found
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My partner and I were with Pymm & Co for 6 months. For the entirety of our tenancy the house was covered in black mould as a result of severe damp that Pymm & Co avoided doing anything about. Our belongings were ruined as a result, we had ...
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Apr 05,2021
Apr 05,2021
5
people found
this helpful
this helpful
If I could give 0 stars I would. Pymm & Co did not deal with damp and mould in their property, and then re-let without fixing the issues while hiking the rent. AVOID!...
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Apr 05,2021
Apr 05,2021
5
people found
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Pymm & Co rented a home that was clearly unfit for human habitation to an NHS worker and their partner. Damaged their belongings and took a toll on their mental health, all during a pandemic! No help given - only recommended that the tenants buy a ...
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Apr 05,2021
Apr 05,2021
3
people found
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Continuing to avoid issues regarding damp and mould in one of their properties, and treating tenants poorly. Terribly company, definitely AVOID!!...
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Apr 05,2021
Apr 05,2021
3
people found
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Pymm and Co have refused to act to compensate their customer Magdalena after forcing her to live in a mould covered property, they repeated forced her to pay for the costs of living in a unlivable property.
Absolutely disgusting....
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Apr 05,2021
Apr 05,2021
4
people found
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Pymm & Co rented out a property full of damp and mould, and refused to see the necessary repairs done to the house to make it in a safe, liveable condition.
They clearly treat their tenants with nothing but contempt, seeing us as nothing more than ...
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Apr 05,2021
Apr 05,2021
2
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Pymm & Co astound me. They were happy to let a dangerously mouldy house to an NHS worker during a pandemic. They don't seem to think that they have a moral or legal responsibility to the people who use their agency to rent a house. Well, ...
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Sep 24,2020
Sep 24,2020
5
people found
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Shocking agency! They still descriminate against people on benefits and the disabled which is against the law.Rude arrogant staff.like so many others have said avoid at all costs !...
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Sep 09,2020
Sep 09,2020
5
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My daughter booked a viewing for a rental property advertised by pymm and co , on arrival was told that all viewings for that day had been cancelled, made another appointment for the same property, turned up and was told it had already been let, no ...
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Aug 03,2020
Aug 03,2020
0
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Pymm&Co provided me with a professional streamlined service for letting out my property. They were excellent. Sorting out all the requirements, finding tenants and keeping me updated. I can highly recommend them for Lettings from a Landlord and Tenancy viewpoint. Nadine of the Norwich ...
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Aug 01,2020
Aug 01,2020
0
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Megan is an asset to Pymm and Co. I had a friend travelling in to accompany me on a viewing, Megan made this possible by taking her own time to do a viewing out of office hours!
Thank you Megan. KG...
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Jun 24,2020
Jun 24,2020
1
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Thanks again for the wonderful service received and finding us a new tenant in these uncertain times. Special thanks to all the Ladies in the Norwich office including Sarah, Andra. Megan, Mel and Nadine. Our tenant had to leave early and a new tenant was ...
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Jun 17,2020
Jun 17,2020
1
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I've had an excellent experience renting out my property with Pymm and Co. They were very friendly and helpful throughout and ensured a smooth process even with the backdrop of COVID-19. Would thoroughly recommend....
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May 30,2020
May 30,2020
1
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We picked up the keys for our new property, 2 weeks ago, Sarah Norman and the team at Pymm & Co were excellent throughout the whole process, making sure there was a 2 meter distance to collect the keys, also sent us a video of the property as ...
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