Sir/Madam,

our client is the landlord. They pay our fees. of course we have a duty of care to the tenant and under ARLA and OFT guidelines follow a code of conduct and act within a professional manner and working framework.

There is no benefit to us to "to get the tenants to pay the highest possible prices even if this stretches them beyond the budget they have given you". we are trying to find a tenant a property whilst ensuring the property is let to the best possible applicant for our client.

If we are aware that a landlord may accept a lower rent on a property thats being marketed for higher and we have been given the go-ahead to do that then why not offer to a tenant? Secondly, surely its dowwn to the individual to manage their own finances and determine what they can afford or stretch to? An example may be if a flat is on at £320pw but includes parking or council tax< would that not be worth offering to a tenant with a budget of £300 as normally they may pay on top for both of these?

as is said previously im happy to look into the situation for you as it happened and you can contact me directly however you havent taken me up on that and im not sure as to why.

I look forward to hearing from you.

Hello Daniel, Thank you for your response.

That's certainly very interesting the way you say that estate agents are "trying hard to achieve the highest possible rent for their client, the landlord."

Any there was me thnking that estate agents were "agents" of BOTH the parties. (???)

Clearly at your company you are one sided with the landlords then, and attempt to get the tenants to pay the highest possible prices even if this stretches them beyond the budget they have given you.

TIP: If a potential tenant walks in and says their maximum is £300 per week. Don't offer places for above £300. Otherwise you are not treating customers fairly and are not allowing them to be financially responsible.

I shall send some friends in over the next few weeks to test this out and report back here the results.

Sir/Madam,

thank you for the feedback.

Happy to discuss this with you. My email is [email protected].

I appreciate the points you have raised however it doesn't actually work like this. The negotiators do not get paid on the value of rent received so there s no benefit to them however of course=e they are woking to achieve the best rent possible for their client the landlord.

Please let me know whom you dealt with and i will look into it.

thanks

Daniel