0% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 17,2021
May 17,2021
0
people found
this helpful
this helpful
The following review is a based on a personal experience of using Sage and Co. For information to the reader, I have been called by Sage and Co today (17/05/21) and asked to remove this review and refused. All information herein contained can be proved in writing.
The reason for giving Sage and Co, Cwmbran a 1 star review is due to us as buyers not being advised during the buying process about the legal status of the house i.e - that the vendors had not been granted probate at any point through the mortgage process at a significant financial cost to ourselves .
We had the great misfortune of finding out this information some time later after a surveyor's report identified leaves entering the attic space and after we had commissioned a building and roofing professional, at our cost, to check the general condition of the roof. The attached photos demonstrate that the roof had holes at two points.
Like any buyer, we were keen to get this repaired as we were quite advanced into the mortgage process and committed to fulfilling the purchase, but needed the permission of the vendor to carry any work out on a property of which we were not yet the legal owner. It was when the issue of repair was pushed, and through consultation of the solicitor already addressing various minor issues with the property, that we discovered that the property had not even been granted probate.
This information hit us for 6. We were three months down the line since making an offer, had paid the mortgage arrangement fee, arranged and footed the bill for a comprehensive valuation and surveyor's report AND for our own benefit commissioned and paid for a full roof inspection, plus solicitor's fees as part of a fixed package.
Whilst it is legal to place a house on the market, that has not yet been granted probate, I feel very let down by Sage and Co. This information would have been known at the very beginning of the mortgage process and was never conveyed. Had we been advised earlier, we would have been able to make informed choices before committing financially, especially given that we were keen to move out of rented accomodation within a matter of months. Due to the ongoing heavy rainfall coupled with the inability to repair the roof and the risk of the ingress of rainwater, we reluctantly pulled out of the sale and accepted financial losses which could have been avoided.
Based on this experience, I wouldn't use Sage & Co in the future. The experience brought considerable stress and removed the pleasure out of buying and owning the house.
The reason for giving Sage and Co, Cwmbran a 1 star review is due to us as buyers not being advised during the buying process about the legal status of the house i.e - that the vendors had not been granted probate at any point through the mortgage process at a significant financial cost to ourselves .
We had the great misfortune of finding out this information some time later after a surveyor's report identified leaves entering the attic space and after we had commissioned a building and roofing professional, at our cost, to check the general condition of the roof. The attached photos demonstrate that the roof had holes at two points.
Like any buyer, we were keen to get this repaired as we were quite advanced into the mortgage process and committed to fulfilling the purchase, but needed the permission of the vendor to carry any work out on a property of which we were not yet the legal owner. It was when the issue of repair was pushed, and through consultation of the solicitor already addressing various minor issues with the property, that we discovered that the property had not even been granted probate.
This information hit us for 6. We were three months down the line since making an offer, had paid the mortgage arrangement fee, arranged and footed the bill for a comprehensive valuation and surveyor's report AND for our own benefit commissioned and paid for a full roof inspection, plus solicitor's fees as part of a fixed package.
Whilst it is legal to place a house on the market, that has not yet been granted probate, I feel very let down by Sage and Co. This information would have been known at the very beginning of the mortgage process and was never conveyed. Had we been advised earlier, we would have been able to make informed choices before committing financially, especially given that we were keen to move out of rented accomodation within a matter of months. Due to the ongoing heavy rainfall coupled with the inability to repair the roof and the risk of the ingress of rainwater, we reluctantly pulled out of the sale and accepted financial losses which could have been avoided.
Based on this experience, I wouldn't use Sage & Co in the future. The experience brought considerable stress and removed the pleasure out of buying and owning the house.
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Latest Reviews
17th May 2021
reviewed by 'Kevin'
29th Jun 2017
reviewed by 'Eleanor'
13th Oct 2016
reviewed by 'Tteryyh'
15th Apr 2016
reviewed by 'Avoid'
Opening Hours
Address
Sage & Co
7 The Arcade
Cwmbran
Torfaen
NP44 1PQ
01633 838 888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £115,000 | £115,000 |
| Lettings | 0% | 0% | £600 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 3 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 17,2021
May 17,2021
0
people found
this helpful
this helpful
The following review is a based on a personal experience of using Sage and Co. For information to the reader, I have been called by Sage and Co today (17/05/21) and asked to remove this review and refused. All information herein contained can be proved in ...
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read full review
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Jun 29,2017
Jun 29,2017
7
people found
this helpful
this helpful
I am writing to express my utter disappointment with the customer service received from your lettings agent Rhiannon. I had received a voice mail from Gemma Vaughan stating you were going to gain access freely to the property I rent, without my permission. To my ...
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Comment on agent fees
Paying £600 a month and can't even be bothered to come for 1 expection in 8 months! Had gas leak for first few months of living there as they clearly couldn't be bothered to check the property properly before hand.
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Sep 26, 2017
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(1)
You too?
I didn't even get a call back after 3 attempts!
Finally,I called the office and spoke to a young lady who explained 'we are very busy'
Really?
One customer lost right here. ...
Oct 13,2016
Oct 13,2016
5
people found
this helpful
this helpful
Once we put our offer in on the property we were forgotten about. They Ignored calls, so we went into the branch to find out some info on the house... nobody got back to us. Awful customer service. Would not recommend...
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Apr 15,2016
Apr 15,2016
7
people found
this helpful
this helpful
Recently bought my first property with sage and co Cwmbran, very helpful at first, but after that it was clear to me that my questions and concerns were of no interest to sage and co, there main concern was to complete and take there cut ...
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What agent could do to change your mind?
No fees my end as I was buying but cost me 3 call outs of a plumber and flooring to be relaidAttached Filesnbsp;
Comment on agent fees
No fees my end as I was buying but cost me 3 call outs of a plumber and flooring to be relaid
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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