80% sales valuation accuracy
93% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
May 13,2021
May 13,2021
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Absolutely disgusted stay well clear of these so called estate agents! Was told had to take a property on a video tour which we agreed, paid our holding deposit 4th March 21 and property wasn’t available until 8th May 21 asked would it be ready for the date shown and numerous of times and calls throughout the months of leading up to it to make sure was still all fine was told yes would be ready to move straight in. Few weeks ago had a glimmer of hope as got told could view just before we move in, called up in the day of the viewing and was told wasn’t that day they had got it wrong was the next day got to the next day and got cancelled as they had the wrong keys and don’t have access to the correct keys. Called up day before moving in day to ask about timing of keys and to pay the monies ready as hadn’t heard from them was told would be met by estate agent. Moving day 8th may 21 no show from estate agent just random inventory man employed by landlord, got told this doesn’t work that doesn’t etc and he couldn’t get out quick enough, left landlords number which was 1 digit short. Walked into a complete and utter dump, dog kennels are cleaner than that place. Called up estate agents and said about the situation was told it was professionally cleaned, I’ve seen cleaner dumping grounds than that place. After sending a few of the horrendous pics via email to the manager I received calls stating a clean can be arranged, that place needed more than a clean! Lights didn’t work, plug sockets move, windows don’t shut, 1 cooker ring didn’t work, nails still on walls, carpets covered in filth and frayed carpets that are threadbare in places from the cat, the stench of cat and cigarettes followed by cat toilet on the balcony! Nearly £2400 spent didn’t expect that! Eventually got my point across and they collected the keys 10th may 21 and by 11th may 21 back on market with still no clean and rent £50 extra. Eventually got a refund this morning and was lucky to have got it back but won’t be using these again! Townends need communication with potential tenants and need to check out places before letting them out like complete utter dumps! We gave notice on our current place back in March and are now homeless because of these cowboys, lost our money on removals as had to cancel them and lost money on our current broadband as can’t use it when your homeless!
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Latest Reviews
13th May 2021
reviewed by 'Lauren'
23rd Apr 2021
reviewed by 'Angus'
3rd Feb 2021
reviewed by 'Claire'
14th Jan 2021
reviewed by 'Claire'
11th Dec 2020
reviewed by 'Mrs'
Opening Hours
Address
Stirling Ackroyd
4 Commercial Way
Woking
Surrey
GU21 6ET
01483 761943
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 93% | £33,500 | £480,000 |
| Lettings | 90% | 87% | £795 | £2,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 33 | 0 | 74 | 4 | 31 | 0 | 28 | 0 | 10 | 1 |
Areas covered
- GU18
- Central Woking & the surrounding villages
- GU21
- GU22
- GU23
- GU24
- GU25
- KT14
- KT15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 13,2021
May 13,2021
0
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Absolutely disgusted stay well clear of these so called estate agents! Was told had to take a property on a video tour which we agreed, paid our holding deposit 4th March 21 and property wasn’t available until 8th May 21 asked would it be ready for ...
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May 14, 2021
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Hi Lauren,
I regret to hear you were disappointed with the property. I understand you agreed with your Landlord to immediately end your contract and all rent was wavered. Townend's were unable to enter the property prior to your Tenancy commencing due to the restrictions in place at the time. I would like to thank you for your feedback with has been shared with the Landlord and we would like to wish you the very best - Amber ...
Apr 23,2021
Apr 23,2021
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Very good experience and Five stars services.
Anna Ozog is very helpful, kind and efficiency. I will recommend her for future tenants. Thank you Anna...
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Feb 03,2021
Feb 03,2021
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Excellent , first class professional service from Anna at Townends, Woking. Took just a week from viewing the flat and moving in!! Anna was so incredibly helpful and made sure everything went smoothly. Excellent job done! Thank you....
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Jan 14,2021
Jan 14,2021
0
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Excellent, first class service from Anna Ozog. Was amazing in sorting our tenancy within a week! Was incredibly helpful, nothing was too much trouble. Thank you so much...
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Dec 11,2020
Dec 11,2020
1
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After contacting Townends HQ, I was helped by Antonios, who was willing to take the time to find a solution to my problem regarding my property in Woking. I found him to be professional, knowledgeable, and very helpful....
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Jan 19,2019
Jan 19,2019
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Friendly and helpful service. Always a good atmosphere within the branch when I visit and I'm always offered a cuppa! The way I'm treated and my tenant is treated really feels that they are acting in my best interests. I would thoroughly recommend....
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Comment on agent fees
Not the cheapest agent but good value
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Nov 19,2018
Nov 19,2018
3
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Townends are by far, in my opinion, the worst Estate Agency out there, and have been an absolute nightmare, as tenants, to deal with. The majority are unprofessional, unreliable, utterly useless and complete liars. I will never, ever, use this company for anything ever again.
...
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Comment on agent fees
Extortion.
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Jun 15, 2019
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Totally agree, they are less than useless just talk to a wall instead you will get a better response!! ...
Mar 12,2018
Mar 12,2018
2
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My daughter had nothing but problems renting property from this company, and not getting her deposit back. Please be careful....
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Oct 11,2017
Oct 11,2017
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Fantastic service from initial meeting with Brett and sale with Zack. Good number of viewings and offers. I would highly recommend Regents and Zack....
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Comment on agent fees
Great
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Aug 24,2017
Aug 24,2017
1
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Zack helped me find the perfect property. Being a first time buyer I didn't know what to expect along the way and Zack stayed in contact with me throughout the process, he always called when they had taken on a property which suited my requirements ...
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Jul 18,2017
Jul 18,2017
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Brett was chosen over 4 other local agents and his efforts on our behalf went far beyond our expectations,
There were some problem at times but Brett was ever optimistic and realistic in his strategies and resolutions. He certainly has outstanding communication skills.
All-in-all Brett and ...
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Comment on agent fees
Of course we would rather have lower fees - who wouldn't! That said In the final analysis you get what you are prepared to pay for - Brett earned his money.
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May 09,2017
May 09,2017
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Elle, has been extremely helpful , polite and professional in the whole process. She is very prompt to respond to emails, queries and clarifications. It's been great working with her over the last few weeks....
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Comment on agent fees
Good
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May 08,2017
May 08,2017
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Elle has been looking after my portfolio for just a little while but in the time has made a real service improvement. She is very professional in all matters, polite and very tenacious. Elle is happy to pick up any issue that may arise and ...
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Comment on agent fees
Fees agreed are a corporate agreement
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May 07,2017
May 07,2017
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Elle was very friendly and helpful. She was very considerate in areas such as confidentiality. She was also quick at returning calls and emails which really makes a difference!...
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Comment on agent fees
Agent's fees are high but are everywhere!
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May 06,2017
May 06,2017
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Made the process very simple, easy and looked at our own individual needs! Amazing estate agent!!! Would always chose to speak to Elle if needed....
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Comment on agent fees
Agency fees are never the best but you just have to suck it up.
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May 06,2017
May 06,2017
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Elle has been wonderful to liaise with regarding viewing and securing a property. she was always incredibly prompt in returning my emails and answering any queries....
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Comment on agent fees
Good
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Apr 28,2017
Apr 28,2017
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Elle and Emilio have really given me the best that they can provide. Having had a turbulent time with previous management I am very please with the service provided under the new management....
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Comment on agent fees
Very fair and manageable
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Mar 27,2017
Mar 27,2017
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A massive thank you to Brett for all of his help and advice on regards to the sale of my property, being a smaller branch you really are treated like a person and not just another property on their books! He was able to offer ...
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Comment on agent fees
We achieved a brilliant price due to buying through them previously
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Mar 27,2017
Mar 27,2017
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Aneesah was not only charming and very well dressed at the time that we met up for the appointment to see the flat. She thoroughly went through the properties with us, answered our questions and further helped us to resolve many issues that we had. ...
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Mar 27,2017
Mar 27,2017
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Aneesah was very sweet, took us around even after office hours because we were only going to be in Woking for one day. The flats she showed us were lovely and met our needs quite well, and she was also able to get us very ...
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Mar 03,2017
Mar 03,2017
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Dan has been amazing through the whole process. From the first of many viewings not only on this house but a couple of others I saw too. Always on hand with a bit of advice and to answer all my questions. He has made the ...
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Feb 28,2017
Feb 28,2017
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We bought our house from Daniel when he worked at a different branch. He was so helpful and helped us every step of the way. He was very professional and efficient, and I am very grateful for all the help....
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Feb 13,2017
Feb 13,2017
1
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Daniel helped us buy our first home, he was polite and very helpfull we have dealt with quite a few agents in the woiking area and Daniel seems like one of the best...
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Comment on agent fees
nonr
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Jan 16,2017
Jan 16,2017
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I have been dealing with Elle Lawrance at Townends in Woking and have received excellent service. Each time II've contacted her she's responded quickly and efficiently by both phone and email and has been a pleasure to deal with. She represents Townends extremely well....
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Nov 28,2016
Nov 28,2016
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We purchased our property through the Regents Woking branch, and were very pleased with the service we received. When we initially viewed the property, Matthew showed us around and answered our questions competently without the 'hard sell' approach. We were pleased with the assistance we ...
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Nov 24,2016
Nov 24,2016
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As a purchaser of a property in Woking, Regents were very helpful. Matt followed up every issue on our behalf, and dealt with all our queries quickly and efficiently, no matter how small.
He was very supportive throughout the process. We also had dealings with ...
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Oct 18,2016
Oct 18,2016
2
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I registered with Regents with a specific wish for a certain type of property in Goldsworth Park. As soon as a property that met those requirements was registered I was contacted by Matthew Hill who dealt with me in a professional, and friendly manner. I ...
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N/A
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Oct 14,2016
Oct 14,2016
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We encountered both Matthew Hill and Charlie of Regents Estate Agents (Goldsworth Park branch) whilst in the process of selling our property in Goldsworth Park.
Although we did not engage Regents to market our property, we were contacted by Charlie initially and were added to ...
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Not Applicable
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Aug 11,2016
Aug 11,2016
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I thought being new to the area finding a new property to rent would be a difficult transition but Zack made this a very smooth and quick process and can't stress enough how helpful he was, he was extremely genuine and up front and would ...
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Comment on agent fees
Very good
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Aug 04,2016
Aug 04,2016
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Zack is one the best agents I've had the pleasure of dealing with. He was friendly and explained everything extremely well. I would not hesitate to use Zack again in the future and highly recommend him to anyone in the Woking area....
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Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Listening to you
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.
Helping us to put things right
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk
Best Letting Agent in Woking 
I regret to hear you were disappointed with the property. I understand you agreed with your Landlord to immediately end your contract and all rent was wavered. Townend's were unable to enter the property prior to your Tenancy commencing due to the restrictions in place at the time. I would like to thank you for your feedback with has been shared with the Landlord and we would like to wish you the very best - Amber