67% sales valuation accuracy
67% sales fee satisfaction
May 11,2021
May 11,2021
0
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I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and mental health was severe. The whole experience has been so acutely stressful and is something I wish I had never had to go through. It's just not been okay. I've actually suffered from it. I have sold a property before and it was a wholly different experience to this. I simply cannot believe how horrendously stressful my sale has been. It has been unbearable, frankly. I'm at my absolute wits' end.
After three months they told me that it had come to light that survey they booked hadn't taken place!! I complained and they shirked ALL responsibility. At the time I had even asked them to verify that the survey had taken place and they assured me it had when it simply hadn't. This caused a huge delay for the sale. I did not get one apology over it. They insisted they had done no wrong. I should have walked at this point, but I stupidly carried on.
To make matters worse, the sale price was £65,000 less than what the flat was valued at which just makes having the sale last over 11 months even tougher to bear.
They seem to think they did a good job in getting me an offer of £265,000. One manager said my flat had been on the market ever since the offer and no other agent had got an offer - almost bragging. This is simply not true. I took the flat off the market in July 2020 and then put it back on the market in November 2020 when the sale was looking rocky. It was on the market from November to February but there were issues with access for viewings so no offers came through. Also no one buys at Christmas in a pandemic (I should have known that). £265,000 is not a good offer and I would not gloat about this if I were an estate agent!
Also, they signed me up for a 3% commission!! I didn't realise this is twice what other estate agents charge in the area. A huge commission for such a long and stressful sale. When I complained about my sale, I was told FJ Lord are not 'puppet masters' and cannot influence the solicitors and sale - then why on earth do they charge so much?! I'll bear that in mind next time I sign up with an estate agent, and not let them charge me 3% (pretty much £10K out of my sale).
One thing management do always say is how they've sent so many emails and called me so many times for months, as if this is a good thing!! Do they think I take pleasure in having this sale drag on for nearly a year and having to deal with hundreds of calls? Literally hundreds at this point. I have lost SO much time and SO much enjoyment from my life because of this sale. Having called me lots of times over a long period of time is a sign of a BAD sale, not something to be proud of or something you think I should be grateful for. I am not grateful for anything FJ Lord has put me through.
It is not acceptable to keep a seller waiting for 11 months. There is a reason sales are only meant to take four months - because otherwise it simply is not fair on the individuals involved. My ability to plan for my future has been hindered severely by all of this and I have struggled HUGELY with the false hope and emotional rollercoaster of this sale.
I'm done! I walked. You don't get drag sales out for a year. FJ Lord treated me like a total nuisance for chasing & in the end I snapped. Total waste of 11 months of my life. I endured so much stress. It's actually painful to think about how much easier the past year (particularly during an already challenging pandemic) would have been had I never accepted an offer with FJ Lord.
*When FJ Lord found out about my review, I was called and berated for half an hour by management. They clearly don't want anyone to know about sales like mine, but as I pointed out, the facts of this review are 100% true and the best way to avoid bad reviews is to provide a good service. If they don't like how this sale made me feel, well that's not my problem.
After three months they told me that it had come to light that survey they booked hadn't taken place!! I complained and they shirked ALL responsibility. At the time I had even asked them to verify that the survey had taken place and they assured me it had when it simply hadn't. This caused a huge delay for the sale. I did not get one apology over it. They insisted they had done no wrong. I should have walked at this point, but I stupidly carried on.
To make matters worse, the sale price was £65,000 less than what the flat was valued at which just makes having the sale last over 11 months even tougher to bear.
They seem to think they did a good job in getting me an offer of £265,000. One manager said my flat had been on the market ever since the offer and no other agent had got an offer - almost bragging. This is simply not true. I took the flat off the market in July 2020 and then put it back on the market in November 2020 when the sale was looking rocky. It was on the market from November to February but there were issues with access for viewings so no offers came through. Also no one buys at Christmas in a pandemic (I should have known that). £265,000 is not a good offer and I would not gloat about this if I were an estate agent!
Also, they signed me up for a 3% commission!! I didn't realise this is twice what other estate agents charge in the area. A huge commission for such a long and stressful sale. When I complained about my sale, I was told FJ Lord are not 'puppet masters' and cannot influence the solicitors and sale - then why on earth do they charge so much?! I'll bear that in mind next time I sign up with an estate agent, and not let them charge me 3% (pretty much £10K out of my sale).
One thing management do always say is how they've sent so many emails and called me so many times for months, as if this is a good thing!! Do they think I take pleasure in having this sale drag on for nearly a year and having to deal with hundreds of calls? Literally hundreds at this point. I have lost SO much time and SO much enjoyment from my life because of this sale. Having called me lots of times over a long period of time is a sign of a BAD sale, not something to be proud of or something you think I should be grateful for. I am not grateful for anything FJ Lord has put me through.
It is not acceptable to keep a seller waiting for 11 months. There is a reason sales are only meant to take four months - because otherwise it simply is not fair on the individuals involved. My ability to plan for my future has been hindered severely by all of this and I have struggled HUGELY with the false hope and emotional rollercoaster of this sale.
I'm done! I walked. You don't get drag sales out for a year. FJ Lord treated me like a total nuisance for chasing & in the end I snapped. Total waste of 11 months of my life. I endured so much stress. It's actually painful to think about how much easier the past year (particularly during an already challenging pandemic) would have been had I never accepted an offer with FJ Lord.
*When FJ Lord found out about my review, I was called and berated for half an hour by management. They clearly don't want anyone to know about sales like mine, but as I pointed out, the facts of this review are 100% true and the best way to avoid bad reviews is to provide a good service. If they don't like how this sale made me feel, well that's not my problem.
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Opening Hours
Address
Felicity J Lord
7 Stratheden Parade
Blackheath,London
Greater London
SE3 7SX
02082931143
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 0 | 1 | 1 | 2 | 1 | 0 | 1 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 23,2024
Sep 23,2024
0
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I recently tried to purchase a property through Felicity J Lord, Blackheath Standard, and it was an awful experience. It took someone two weeks to respond to my offer, and I had to call them multiple times. Their office phone does not get answered—I ...
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May 11,2021
May 11,2021
4
people found
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I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and ...
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May 11,2021
May 11,2021
0
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I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and ...
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Apr 25,2021
Apr 25,2021
1
people found
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this helpful
One of the worst companies in the country. They are crooks and corner you into paying their fees from all angles. They are dishonest and disloyal. Instead of working for the landlord, they are on the tenant's side in order to obtain more fees. My ...
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Feb 22,2019
Feb 22,2019
1
people found
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We have used this agency for 5 years and it suddenly increase the prices without letting us know, We asked them if the charge was the same as previously they said yes, and then there you are.... we received the bill with hidden extra charge, include ...
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Comment on agent fees
Too high
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Oct 22,2018
Oct 22,2018
2
people found
this helpful
this helpful
Ongoing case so Ill just precis for now .
Accidental landlord letting property through FJLORD
Trying to charge a renewal fee of £500.00
Basically made up charges which were not included in ANY signed contract or agreement . When asked to provide proof that I agreed to these ...
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Comment on agent fees
Despicable made up renewal fees which were never agreed to or signed for .
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Aug 06,2018
Aug 06,2018
0
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We bought our first house via Felicity J Lord in Blackheath Standard and we are super delighted with their customer service! First of all communication was excellent , we were able to ask questions and go new ways whilst buying our first home. Absolutley friendly polite ...
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Comment on agent fees
Good and fair
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May 09,2018
May 09,2018
1
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Agreed to waive the letting fee as it was advertised by multiple agencies then charged us anyway, then moved the new tenant in whilst we were still living there. Staggering incompetence....
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Comment on agent fees
See above
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Oct 28,2015
Oct 28,2015
0
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As a young person looking or my first rental I as told i had to view the same day as the property would go by the weekend. I arranged to go after work with my boyfriend and we were told the current occupiers were in ...
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What agent could do to change your mind?
Refund the deposit or least help me understand what costs you have incurred in five days. I also found out today that you have another rental applicant.Attached Filesnbsp;
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Nov 10, 2015
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(1)
Hi there,
Sorry to read about the issues you have faced. We would like to investigate these further. Could you please contact us with the full details at [email protected] so we can look into this?
Thank you
Melanie Smith, Customer Relations Manager ...
May 08,2014
May 08,2014
2
people found
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this helpful
FJL have caused me an extraordinary amount of stress over the past six months. They recommended that I take on clients with bad references who then absconded leaving me out of pocket for six months rent. To be fair to the tenants they had reported ...
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What agent could do to change your mind?
Been honest, communicated quickly and expressed sympathy.Attached Filesnbsp;
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May 27, 2014
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Dear Michael
We are really sorry to hear about your experience and the services you received. Customer service is important to us at Felicity J Lord and we would like the opportunity to look in to this further - please could you email your full name and property details to [email protected] and we will take this further.
Many thanks
Melanie Smith, Customer Relations Manager ...
Feb 06,2013
Feb 06,2013
0
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When signed with FJL to sell I voiced that we'd like feedback - even if only a monthly contact call - and we were assured this would happen. OK the market is not strong. Regardless of whether we had viewings, for the percentage they charge ...
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Nov 06,2010
Nov 06,2010
3
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Very rude, financial adivisor rang on a number of occasions to offer services, after declining nicely, he continued to pressurise. Was very rude to my partner. We even considered pulling out of sale as we had already arranged our own mortage adivsor. In the end ...
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Nov 10, 2010
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Hi Shannon. I'm sorry you have been unhappy with Felicity J Lord. If you would like me to look into this for you then please email the details to [email protected]. ...
Jul 27,2007
Jul 27,2007
0
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In the kingdom of the blind they were relatively good. Only downpoint was that they didn't pass on an offer to the buyer about fixtures and fittings despite claiming they had....
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Last updated at 3:51 PM 25/01/2016 by Jack Downes
