“1 star because 0 isn't an option....”
1 Star Review
May 10,2021
By:
'Stacey'
May 10,2021
Branch: London, 35-37 Chase Side
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NN10
Branch: London, 35-37 Chase Side
Lettings (as a Landlord)
Postcode: NN10
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people found
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1 star because 0 isn't an option. Awful service!
They 'managed' a tenancy for me, the word manage is very loose. They took the management fee but did nothing to manage the tenant. They signed the customer up to a 2 year extension without my consent and when I complained they alleged to have called me to agree it! despite all other years if being agreed in writing. Very convenient for them!
Then the tenant wouldn't allow access for an inspection of the condition - Haart told me they wouldn't enforce getting access and couldn't help me. I waited 8 awful months to get access when the tenant finally moved out.
When they moved out they left the house unclean, stained carpets and with poor decorating (despite the tenancy stating no decorating). Haart advised they would charge me £350 to raise a claim against the £900 deposit.
They don't reply to emails, don't return calls unless you contact senior managers. When they do respond they are rude, abrupt and at times aggressive and always misleading. Kieran Pattni is one of the worst!
Avoid them! They take your money and don't look after your home!
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