Southgate, London, N14
2.5/5, 20 reviews
35% recommended
0% lettings valuation accuracy
20% lettings fee satisfaction

“1 star because 0 isn't an option....”

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May 10,2021
Minithumbdown
By: 'Stacey'
May 10,2021
2 people found
this helpful
1 star because 0 isn't an option. Awful service!
They 'managed' a tenancy for me, the word manage is very loose. They took the management fee but did nothing to manage the tenant. They signed the customer up to a 2 year extension without my consent and when I complained they alleged to have called me to agree it! despite all other years if being agreed in writing. Very convenient for them!
Then the tenant wouldn't allow access for an inspection of the condition - Haart told me they wouldn't enforce getting access and couldn't help me. I waited 8 awful months to get access when the tenant finally moved out.
When they moved out they left the house unclean, stained carpets and with poor decorating (despite the tenancy stating no decorating). Haart advised they would charge me £350 to raise a claim against the £900 deposit.
They don't reply to emails, don't return calls unless you contact senior managers. When they do respond they are rude, abrupt and at times aggressive and always misleading. Kieran Pattni is one of the worst!
Avoid them! They take your money and don't look after your home!
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Opening Hours
Address

haart
35-37 Chase Side
Southgate,London
Greater London
N14 5BP
020 8886 4444

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 20% £1,100 £1,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 2 2 3 0 2 2 0 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“1 star is to much for this rubish company. Wo......”

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Dec 14,2023
Minithumbdown
By: 'Akis'
Dec 14,2023
0 people found
this helpful
1 star is to much for this rubish company. Worst service ever. They never reply to phones or emails. One month passed after temancy and still waiting for deposit. Stay away from this scam company....
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By: Rolanda Politakis
Dec 15, 2023
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Dear Akis, I am sorry to hear of your experience with the Lettings Team - Please be advised that they have moved offices and can be found at 38 The Town, Enfield EN2 6LA - 0204 512 8366 or 0208 886 6888 ...

“Awful service - no response via voicemail or ......”

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Nov 11,2022
Minithumbdown
Adam
By: 'MK'
Nov 11,2022
1 people found
this helpful
Awful service - no response via voicemail or email for an issue with the flat I own and rent through Haart. Adam Clasby, who is apparently the new lettings manager at Southgate, seems to take pride in not dealing with anything and not responding to ...
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“Awful service for landlords - just interested......”

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Oct 06,2022
Minithumbdown
By: 'BK'
Oct 06,2022
0 people found
this helpful
Awful service for landlords - just interested in the management fee and nothing else. I have been waiting over a year for work to be completed in my flat after Haart's contractors botched a job so badly it needed re-doing. I have chased and chased ...
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“I would like to Thank Fiona because she has ......”

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Jul 06,2022
Minithumbup
Fiona
By: 'meryem koray'
Jul 06,2022
0 people found
this helpful
I would like to Thank Fiona because she has been very helpful and kind to me while I was looking to find property. Furthermore she always answer my question when I was calling to the agency....
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“Excellent services from Danielle Bashford of Haart.......”

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Feb 15,2022
Minithumbup
Danielle
By: 'Elsa'
Feb 15,2022
0 people found
this helpful
I got the best services from Haart Southgate. They were of great assistance in my search for a a property to rent. Danielle Bashford was very instrumental and helpful in the whole process. She was available at often times to address all my concerns. Her ...
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“Thank You!...”

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May 23,2021
Minithumbup
Tanika
By: 'LM'
May 23,2021
0 people found
this helpful
Thank you very much for the wonderful service. My journey began with prompt and professional assistance from Tanika. Accommodating and understanding towards our needs made us have confidence and trust in the service we received. She was friendly and enthusiastic we appreciate you! Thank you ...
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“1 star because 0 isn't an option....”

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May 10,2021
Minithumbdown
By: 'Stacey'
May 10,2021
2 people found
this helpful
1 star because 0 isn't an option. Awful service! They 'managed' a tenancy for me, the word manage is very loose. They took the management fee but did nothing to manage the tenant. They signed the customer up to a 2 year extension without my consent and when ...
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“Great Service...”

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Jan 07,2021
Minithumbup
Rolanda
By: 'Mo'
Jan 07,2021
1 people found
this helpful
I just want to say many thanks to all of you for your efforts. Thanks to Joanna for being always so polite and always bubbly She has always been an excellent help throughout and especially at the start when I was viewing. Thanks to Rolanda ...
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“Firstly the sales negotiators do not answer ......”

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Nov 08,2020
Minithumbdown
By: 'Sophia'
Nov 08,2020
0 people found
this helpful
Firstly the sales negotiators do not answer the phone consistently, even though they state they are available from 8am to 10 pm. I was invariably put through to another department who answered calls in the absence of staff. Communication was slow and not because of COVID. ...
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By: Sophia Xa
Nov 11, 2020
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Firstly I don’t understand what you’re arguments are. The comments are characteristic of someone who is clutching at straws .Yes I was interested in two houses and I made an offer on this one as the other one was the same price but immaculate. It had dozens of viewers and I didn’t stand a chance. It would have been good to have a response on Saturday so that I could make a decision sooner. Three days is far too long to let me know and only after I promoted you. I knew that there were other ...

“Haart is not good at all, if you have house o......”

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Oct 27,2020
Minithumbdown
By: 'JAmeel'
Oct 27,2020
0 people found
this helpful
Haart is not good at all, if you have house or flat for rent don't use haart. they don't respond , they take much money and if there is any service the charge 5- 10 times the actual price. I suppose to receive my October payment on 03/10 2020 ...
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“Haart Southgate branch sold my flat within fe......”

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Sep 04,2020
Minithumbup
Rolanda
By: 'Aneta'
Sep 04,2020
2 people found
this helpful
Haart Southgate branch sold my flat within few weeks during this difficult time of the pandemic. They have communicated every step of the way. I am thankful, particularly to Rolanda and Joanna. They were very supportive, professional, helpful and polite. I would recommend them!...
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“Started sale early March so lockdown slowed t......”

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Aug 19,2020
Minithumbup
Rolanda
By: 'Alan'
Aug 19,2020
0 people found
this helpful
Started sale early March so lockdown slowed the process but Rolanda got involved & was hugely instrumental in getting it over the line. Anytime i needed encouragement to keep going she was always available. Also taking my calls on her days off & weekends. Brilliant. Im settled ...
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“AWFUL AND RUDE!...”

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Aug 14,2018
Minithumbdown
By: 'C87'
Aug 14,2018
2 people found
this helpful
I called this estate agent as they were dealing with the buyer of my property to ask for insight and information. Also we were not happy with our current estate agent and I wanted to see the service available. I have never been spoken to ...
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By: Haart Southgate
Aug 14, 2018
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Dear Chanel, Due to GDPR i can only tell you so much with regard to my transaction, i appreciate you are not happy with your current agent who agreed the sale of your home (not me) however THAT is who should be updating you. I tried to explain, my client was breaking the chain and not related to your sale. I understand your frustration, however you should direct it at your current agent who you employed to find you a buyer and keep you updated. Our client was selling chain free. Haart Estate ...

“Unacceptable behaviour...”

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Jun 29,2018
Minithumbdown
Rolanda
By: 'Silvana'
Jun 29,2018
1 people found
this helpful
Unbelievably bad customer service. Intimading and bullying vulnerable old people. Refusing to take my in laws property of the market. Never ever use Haart again....
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Comment on agent fees
Bad
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“Rolanda politakis...”

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May 17,2018
Minithumbup
Rolanda
By: 'Pauline'
May 17,2018
1 people found
this helpful
I would like to thank Rolanda and her team for all the help and support that she and her team have given me in order to sell my Dads house. I would recommend them to friends when selling ir buying propety...
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Comment on agent fees
She explain the vosts abd they are what we pay
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By: ross collings
May 18, 2018
View all comments (1)
Hi Pauline, Thank you for your kind review of our Southgate branch. We're thrilled to hear they provided the help and support you needed to sell your dad's house. Regards Ross ...

“Put our home on the market with these guys last ......”

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Jan 02,2018
Minithumbdown
By: 'MSK74'
Jan 02,2018
0 people found
this helpful
Put our home on the market with these guys last Summer. They literally have no idea. Would phone up updates that could be nothing but lies, would then deny having called when questioned later on the contents of the calls. Totally inexperienced. Great marketing, but ...
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Comment on agent fees
They held us to a contract which was a waste of time given their lack of ability to secure a sale.
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By: Rolanda Politakis
Oct 19, 2020
View all comments (4)
Dear Tracy , It was infact the sellers request that we only bring round people in a "proceedable" position especially as they are elderly and during "Covid" we must respect their wishes as explained to you on the phone. When you put your property on the market and get "under offer" we will happily show you the property. ...

“So disappointed with the service we received . Unprofessional , rude and ......”

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Nov 25,2017
Minithumbdown
Rolanda
By: '123'
Nov 25,2017
3 people found
this helpful
So disappointed with the service we received . Unprofessional , rude and seem to have no idea how to sell a property ....
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By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“DO NOT USE THIS AGENCYi PURCHASED THE PROPERTY from them ......”

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Jul 05,2017
Minithumbdown
By: 'SHAMIN'
Jul 05,2017
2 people found
this helpful
DO NOT USE THIS AGENCY i PURCHASED THE PROPERTY from them in April - still going through post sale issue and they are negligent, forceful and unhelpful. They forced me to use a solicitor saying my offer wouldn't be accepted if I didn't - only ...
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Comment on agent fees
NA
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By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“I had a similar experience to the first reviewer. Once ......”

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Jul 29,2013
Minithumbdown
By: 'Dissatisfied'
Jul 29,2013
10 people found
this helpful
I had a similar experience to the first reviewer. Once the sale was through, my issues were of no concern at all to Haart. We were left without keys to access parts of our property on moving day and had to get a locksmith in ...
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By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“If you don't have time to read all, just know ......”

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Jul 29,2010
Minithumbdown
By: 'Anu'
Jul 29,2010
6 people found
this helpful
If you don't have time to read all, just know this please 'Never ever rent or buy through Haart - at least in 'Southgate - N14' area. When I moved into this flat, I expected deep professionally cleaned place but I was disappointed to ...
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By: Mr Man
Jan 25, 2011
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If you read between the lines this Anu chap appears to be a professional moaner. This kind of troublemaker will find anything to complain about. I'd take this review with a large pinch of salt if I were you. ...
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Awards won by haart, London N14 5BP



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