Ace Relocations Ltd
Putney, London, SW15
3.3/5, 105 reviews
62% recommended
67% lettings valuation accuracy
68% lettings fee satisfaction

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“Tenants deserve BETTER. Avoid them. And report them....”

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May 04,2021
Minithumbdown
By: 'LC'
May 04,2021
5 people found
this helpful
If I could give them zero stars, I would. Less, even. That would be more accurate. Bottom line - these guys are cowboys. Rumour has it they're about to go bust (if they haven't already) - but are now trying to trade under 'Safe Relocations' instead? They issue room licenses - not tenancies - so they ride roughshod over your legal rights, they do NOT put deposits into a government-backed deposit scheme - which is illegal - and you then have to fight tooth and nail to get your money back, with them knowing that most people wont bother going to the County Court to deal with it. They don't fix things - we had a broken toilet for months, windows that wouldn't open or shut properly, we had an old dodgy boiler which they washed their hands of - they passed it over to the owner of the property and we then had to deal with him directly instead. And then they got mad because they said we shouldn't be talking to the owner of the property (?). It was the only way to get things fixed and trust me - having to deal with an incompetent agency at the same time as fielding constant questions from the disgruntled owner of the property - was an absolute pain the backside. Isn't that what you pay an agency for? For a service? So that you don't have to be the middle-man? We also paid for a cleaning service that we didn't get for the last four months we were there (pandemic!) - but did we get a reimbursement of those costs? No. They threw some toilet roll onto the kitchen table for a few weeks, but that soon stopped and then we were buying our own. Yes - I know that toilet roll is cheap enough. That's not the point - it was supposed to be included in the rent. Our bills and utilities were also all included in the rent - but they didn't pay them, either. Every bill cycle without fail - BT Broadband, British Gas, TV License... constant reminder letters that the bills were not paid. British Gas eventually sent a bailiff to the property it got so bad. Again, we had to get the owner of the property involved to sort the bills out. The owner of the property eventually got so fed up - and was owed thousands in unpaid rent to him by ACE - that they took the property back. You can't blame them for that, but we got six weeks to vacate during the pandemic (when it's law that you should have 6 months) - but the discrepancy between 'room license' and 'tenancy' meant that they said it didn't apply and again they washed their hands of any responsibility just saying we'd have to negotiate with the owner. And beware... you have absolutely no foresight whatsoever as to who you'll be sharing with. I had some lovely flatmates and some absolute nightmares from Hell. For an agency that says it only rents to 'professionals' - do expect noisy, inconsiderate students when adults in the house are trying to work from home. Do expect someone with a really bad weed habit to illicit numerous complaints from the neighbours and not give a damn. Do expect the agency to do absolutely nothing about it. Do expect people to move their boyfriends / girlfriends in for weeks at a time without even asking you and for them to use all of the damn toilet roll that YOU had to buy because the agency cleaners have done a runner. Do expect people to have parties in their rooms (pandemic... what pandemic...?). Do expect to be told that a man is moving in... and then find that a woman turns up. Do expect people to move out and leave masses of boxes and other assorted crap for you to sort out / bin. Do expect to be thrown together with such a mish-mash of society that it would be almost impossible for you all to be compatible together. It was often stressful, argumentative and sometimes deeply unpleasant. They are a cowboy outfit who I suspect ran into serious cash problems when the pandemic hit and there was a mass exodus of renters from London - no idea what their business model is but it was obviously extremely poor if they couldn't pass on the rent being collected from tenants to owners of the properties. But even despite the pandemic, their general treatment of tenants is dire. They want people in - they don't care who - they want your rent - and that's it. Email comms are slow (if at all), phone calls will go unanswered and they're dismissive and arrogant. Their staff turnover seems high and there's little, or no continuity. I have no idea how the people that work there can do so with a clear conscience every day, but if I was one of them - especially the owners - I would hang my head in shame.
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Latest Reviews

View all Reviews 105
17th Dec 2021
reviewed by 'Ryan'
“Would give minus stars if I could. 250 pounds for this service, and from my experience they do not talk with ......”
24th Aug 2021
reviewed by 'Jasmin'
“Avoid this company by any means possible! If you want to be a landlord that doesn't get paid, or a ......”
26th May 2021
reviewed by 'Cin'
“Avoid at all costs. Terrible service. Whenever you need something, they don't reply to the phone nor answer your emails. ......”
4th May 2021
reviewed by 'LC'
“If I could give them zero stars, I would. Less, even. That would be more accurate. Bottom line - these ......”
24th Apr 2021
reviewed by 'Kira'
“I have an extremely bad experience with this agency, since I moved into their property my life turned into a ......”
10th Apr 2021
reviewed by 'Graham'
“Run away from them if you can!!I was in a flat with a woman with a mental issue. Literally ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Ace Relocations Ltd
70 Upper Richmond Road
Putney,London
Greater London
SW15 2RP
02082861607

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 68% £420 £1,880
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 2 51 33 0 0 2 0 5 5
Areas covered
  • South-West London
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Would give minus stars if I could. 250 pound......”

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Dec 17,2021
Minithumbdown
By: 'Ryan'
Dec 17,2021
0 people found
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Would give minus stars if I could. 250 pounds for this service, and from my experience they do not talk with you unless you message first. When I showed keen interest in a place, while stressing my urgency to find a place, responses were slow and ...
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“Avoid this company by any means possible! If......”

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Aug 24,2021
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By: 'Jasmin'
Aug 24,2021
3 people found
this helpful
Avoid this company by any means possible! If you want to be a landlord that doesn't get paid, or a renter who gets spoken to like a piece of dirt then by all means go with Ace Relocations. The nice looking pictures and great locations ...
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“Avoid at all costs. Terrible service....”

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May 26,2021
Minithumbdown
By: 'Cin'
May 26,2021
3 people found
this helpful
Avoid at all costs. Terrible service. Whenever you need something, they don't reply to the phone nor answer your emails. They change their bank accounts and tell you it will be your problem if you send to the old account but they don't send you ...
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By: LC
Jun 03, 2021
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I'm in a similar position - they owe me part of my deposit still. I recommend you report them to Trading Standards and let them know your deposit wasn't protected (it's illegal). 'Ace Relocations' have apparently filed for insolvency - they're transferring everything to 'Safe Relocations' - run by the same bunch of cowboys, but trying to cover up their previous mess. ...

“Tenants deserve BETTER. Avoid them. And report them....”

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May 04,2021
Minithumbdown
By: 'LC'
May 04,2021
5 people found
this helpful
If I could give them zero stars, I would. Less, even. That would be more accurate. Bottom line - these guys are cowboys. Rumour has it they're about to go bust (if they haven't already) - but are now trying to trade under 'Safe Relocations' ...
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“Exceedingly bad experience...”

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Apr 24,2021
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By: 'Kira'
Apr 24,2021
6 people found
this helpful
I have an extremely bad experience with this agency, since I moved into their property my life turned into a nightmare. First of all, they say they only let professionals rent out their properties but it is not true. I lived with a non-professional and ...
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“Ace relocations now is Safe relocations...”

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Apr 10,2021
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By: 'Graham'
Apr 10,2021
6 people found
this helpful
Run away from them if you can!! I was in a flat with a woman with a mental issue. Literally one woman came one day to speak to her and I heard her saying "if you keep hearing voices call me, your medication will arrive ...
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“Dishonest company, who take rent and do not pay landlords. Complete crooks...”

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Mar 24,2021
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By: 'Manch'
Mar 24,2021
17 people found
this helpful
I am yet another landlord, who is owed a lot of money by Ace Relocations Ltd. Their business approach of taking rent from tenants and not paying landlords is unethical, dishonest and in breach of contract law. Their behaviour, contempt and attitude are also appalling. ...
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By: Lester Olusina
Aug 12, 2024
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I had the same experience as many people here. I went to their office to speak to them about a few of the properties that I saw were advertised on gumtree. I was then promised to view 2 properties that I really liked, which was the reason that I decided to pay the £250 sourcing fee. This was a huge mistake as I was not shown either of the properties that were promised, I was then shown 1 alternative property that was just not up to standard at all. The whole time I was only ever shown propertie ...

“Worst Agency - Deposit not returned...”

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Mar 15,2021
Minithumbdown
By: 'Shakthi'
Mar 15,2021
7 people found
this helpful
I had worst experience in being a tenant with this agency. Contract Issue: In September 2020, I had signed a contract and moved in on Saturday. In two days later on Monday morning they sent 6 weeks notice to all tenants to vacate the property as the ...
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By: Louise
Apr 10, 2021
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I also am in a similar situation - vacated a room after endless different problems and they are now holding back a portion of the deposit for no good reason. It's illegal for a landlord not to put deposits into a protection scheme and they can be fined for this and have to pay tenants multiples of what they are owed back - report them. The company are obviously very nearly bust though - all of the property owners that they had contracts with are slowly taking their houses / flats back from them ...

“Avoid!...”

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Jan 29,2021
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By: 'Karina'
Jan 29,2021
4 people found
this helpful
I have rented from Ace Relocations, and they still owe me part of my deposit and rent though I have it in writing from them that it will be refunded in full. Noone reacts to emails. To get anything fixed is a quest of impossibility. ...
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“Me and my brother just moved out their proper......”

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Dec 07,2020
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By: 'Eliza'
Dec 07,2020
7 people found
this helpful
Me and my brother just moved out their property because of the many issues Ace Relocations refused to deal with. I had to live with a wasp nest in my room for over a year as they never sent anyone to sort that out. I ...
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“The worst company to have as a tenant in a pr......”

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Nov 19,2020
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Tom
By: 'Robin'
Nov 19,2020
3 people found
this helpful
The worst company to have as a tenant in a property you own. Steer clear at all costs. They don't pay the rent, they don't fix problems and allow damage to property and they are incredibly rude and arrogant. Do not go near them....
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By: Nick
Jun 09, 2024
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Hi, Would you be able to discuss your bad experiences? Thanks ...

“Ace: never repair anything, when they do it can take 5+ months for totally broken shower, they lie constantly, my room never even had a bed on moving in...”

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Nov 03,2020
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By: 'David'
Nov 03,2020
2 people found
this helpful
If you want to live somewhere where nothing gets fixed, you don't even get a bed provided on moving in, you're never informed of when major works are getting carried out, and you get told lies all the time, and your phone calls are ignored, ...
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“Unhelpful and Unprofessional...”

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May 21,2020
Minithumbdown
By: 'Ella'
May 21,2020
5 people found
this helpful
I stayed in a flat with Ace Relocations for 6 months between 2019 and 2020. Throughout my tenancy they were very unhelpful and completely unprofessional. During my time with them the only toilet in the flat was blocked and unusable and it took almost a MONTH of me ...
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“I felt very safe living there....”

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Mar 03,2020
Minithumbup
By: 'Kieran'
Mar 03,2020
1 people found
this helpful
This was the only property I ever lived where there was a professional fire alarm, fire doors installed, 24 hours emergency number provided so I felt very safe living there....
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“Great experience with Ace Relocations, the vi......”

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Mar 02,2020
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By: 'Daniel'
Mar 02,2020
1 people found
this helpful
Great experience with Ace Relocations, the viewing was well organized, admin went smoothly, they provided free cleaning service, and refunded my deposit in full and in time when I left, highly recommended....
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“responded to quickly and effectively....”

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Mar 02,2020
Minithumbup
By: 'Abigail'
Mar 02,2020
1 people found
this helpful
Easy to work with compared to other agents I met before. The staff are friendly and helpful. Most issues were responded to quickly and effectively....
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“four star left...”

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Feb 27,2020
Minithumbup
By: 'Sophie'
Feb 27,2020
1 people found
this helpful
There was a few maintenance issues, which I was told the agency had to always request permission from the landlord, and it took a bit of time sometimes, hence the four star left...
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“Lovely property and I had very good flatmates......”

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Feb 25,2020
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By: 'Georgina'
Feb 25,2020
1 people found
this helpful
Lovely property and I had very good flatmates, while I only stayed for four months I really enjoyed living there...
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“Thankful for help and understanding....”

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Feb 21,2020
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By: 'viola'
Feb 21,2020
1 people found
this helpful
When there is a place of humanity I found it here. ACE Relocation is a buisnis dealing whit a lot of people with different circumstances. And yet I found understanding menagement that tries to help people living "under there roof" . This are people how are ...
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“utterly disappointed...”

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Feb 04,2020
Minithumbdown
By: 'Riccardo'
Feb 04,2020
1 people found
this helpful
Where shall I start.. the room is lovely the house as well , huge HMO good conditions etc nothing wrong with it, despite the fact that on viewing they sent me a property inspector that bless him he's been so nice, im not going to address ...
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“Before I signed a contract and handed over my......”

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Jan 17,2020
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Chris
By: 'Ifeoluwa'
Jan 17,2020
6 people found
this helpful
Before I signed a contract and handed over my money to the company, I saw all these reviews and raised my concerns to Chris. He proceeded to have a conversation with me lasting around thirty minutes convincing me and telling me the reviews were all ...
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“I have been waiting for my deposit back now f......”

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Jan 07,2020
Minithumbdown
By: 'Ryan'
Jan 07,2020
4 people found
this helpful
I have been waiting for my deposit back now for over a month even though they have said it will be returned with in 30 days. Even after leaving my bank details and asking for my deposit back I left i the dark. The owner has ...
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“If I could give this company a 0 rating I wou......”

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Dec 20,2019
Minithumbdown
By: 'Mark'
Dec 20,2019
4 people found
this helpful
If I could give this company a 0 rating I would. I found this company to be useless, inexperienced and deceitful....
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“Ace Relocation has managed my house the last ......”

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Oct 31,2019
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Tom
By: 'Jenny'
Oct 31,2019
1 people found
this helpful
Ace Relocation has managed my house the last 43 months as a professional fare exclusively. Especially Tom Wolfe always looking after closely and regularly updated the records of my property to me. And Chris reported yearly to me . Never missed rental payments from them at all. ...
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“Absolutely shocking that this company is stil......”

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Sep 02,2019
Minithumbdown
By: 'Ellie'
Sep 02,2019
3 people found
this helpful
Absolutely shocking that this company is still in business. My partner and I rented with them a little while back and I couldn't imagine there is a worse rental company out there. They seem to prey on people who are desperate for a new living ...
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“Awful, really don't use them. Our property got burgled and ......”

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Jul 17,2019
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Tom
By: 'NA'
Jul 17,2019
6 people found
this helpful
Awful, really don't use them. Our property got burgled and they were absolutely awful. Took ages to get the locks changed and gave us no updates or communication. When we contacted them they where rude and seemed like they couldn't care less...
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By: Stacey
Jul 11, 2019
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Agreed and they take nearly two weeks for any update which is mainly just; we have let the owner know...... Not helpful ...

“I was really impressed with the knowledge...”

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Jul 09,2019
Minithumbup
By: 'Mollie'
Jul 09,2019
0 people found
this helpful
I was really struggling to find a good room on my own and I was really happy when I found Ace Relocations! I told them all my requirements concerning location and commute to work and they found me a selection of suitable rooms all within ...
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“always so helpful...”

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Jun 10,2019
Minithumbup
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dominique
By: 'Alannah'
Jun 10,2019
0 people found
this helpful
Dominique in property management is always so helpful when we have an issue, she responded to an issues quickly and sorted issues without delay. A big change from property managers I have dealt with at other agencies!...
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Comment on agent fees
Good
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“loved my year living with Ace Relocations!...”

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Jun 10,2019
Minithumbup
By: 'Finaly'
Jun 10,2019
0 people found
this helpful
I have loved my year living with Ace Relocations! The property was lovely and had all new furniture. Having a cleaner has been great as well, especially in a house share. Sad to be leaving and would definitely recommend them....
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Comment on agent fees
GOOD
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“Brilliant service...”

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May 20,2019
Minithumbup
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Cynthia
By: 'Julia'
May 20,2019
0 people found
this helpful
Brilliant service and Cynthia was truly very patient and professional through the whole process making it all smooth and easy. Would highly recommend Ace Relocations - thanks!...
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Comment on agent fees
good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Ace Relocations Ltd, London SW15 2RP



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