0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 03,2021
May 03,2021
1
people found
this helpful
this helpful
Review from summer 2020
Positives:
- Great photos of the property
- Let us out of the contract without charge or fuss
- Cheapest fixed fee
Negatives:
Very confident that the property would sell at a certain price and while I was not convinced, I agreed to go with it. The property had to be dropped a lot to even get viewings and was later valued by the lender at £40k less than Castles valuation.
I especially requested that I wanted all the details (photos, floor plan, video etc) to go online at the same time. But the listing was uploaded incomplete, technical difficulties blamed and the issues never resolved.
The listing didn't have much of a description and it started by repeating the same sentence twice.
Lack of communication. It wasn't explained that the photos would be taken on a separate day to the video. I had to keep then asking when the video of the property would be taken and the date was rearranged a couple of times. Once the property went live, Castles stopped replying to my emails or phone calls.
Overall they didn't seem to have any time to deal with me and so I quickly changed to another estate agent.
Positives:
- Great photos of the property
- Let us out of the contract without charge or fuss
- Cheapest fixed fee
Negatives:
Very confident that the property would sell at a certain price and while I was not convinced, I agreed to go with it. The property had to be dropped a lot to even get viewings and was later valued by the lender at £40k less than Castles valuation.
I especially requested that I wanted all the details (photos, floor plan, video etc) to go online at the same time. But the listing was uploaded incomplete, technical difficulties blamed and the issues never resolved.
The listing didn't have much of a description and it started by repeating the same sentence twice.
Lack of communication. It wasn't explained that the photos would be taken on a separate day to the video. I had to keep then asking when the video of the property would be taken and the date was rearranged a couple of times. Once the property went live, Castles stopped replying to my emails or phone calls.
Overall they didn't seem to have any time to deal with me and so I quickly changed to another estate agent.
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Latest Reviews
3rd May 2021
reviewed by 'Hemel'
Opening Hours
Address
Castles Estate Agents (Hertfordshire)
230 St Johns Road
Boxmoor,Hemel Hempstead
Hertfordshire
HP1 1QQ
01442 233 345
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 03,2021
May 03,2021
1
people found
this helpful
this helpful
Review from summer 2020
Positives:
- Great photos of the property
- Let us out of the contract without charge or fuss
- Cheapest fixed fee
Negatives:
Very confident that the property would sell at a certain price and while I was not convinced, I agreed ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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