Hi Will, Thanks for your review. We’re always looking to improve our service so your feedback is very much appreciated. I’ve checked our records and can see that there was an unacceptably long wait for a replacement cooker for which we sincerely apologise. The cooker came directly from the manufacturer and there were unavoidable shipping delays due to lockdown restrictions and changes due to Brexit. I note that the landlord agreed a partial rent rebate, which I hope went some way to making up for the inconvenience.

Philip James uses approved contractors to do maintenance work on the properties we manage. I can see that for any issue that was reported during your tenancy, we quickly sent qualified contractors to do the work required. Our general maintenance contractors are all extremely competent and have their work checked on a regular basis to ensure tenants are getting an excellent service.

The Philip James team are available 24 hours a day, 7 days a week via our out-of-hours service. If staff did not respond to emails and calls in a timely fashion during working hours then we sincerely apologise and please rest assured this is an area we monitor and continually review. Best Regards, The Property Management Team