100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Apr 26,2021
Apr 26,2021
0
people found
this helpful
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The post-sales services and maintenance are disappointing. We have been following up on a heater issue and its been almost 2 months no return calls, maintenance. Strongly disappointed on the post sales services.
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Latest Reviews
6th Sep 2021
reviewed by 'Angadh'
26th Apr 2021
reviewed by 'Angadh'
31st Dec 2019
reviewed by 'Romana'
5th Oct 2019
reviewed by 'Cyril'
31st Aug 2016
reviewed by 'Olivia'
23rd Nov 2015
reviewed by 'Catherine'
Opening Hours
Address
Thornley Groves
100 School Rd
Sale
Cheshire
M33 7XB
0161 962 4111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £182,500 | £650,000 |
| Lettings | 100% | 60% | £775 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 4 | 0 | 2 | 0 | 1 | 1 |
Areas covered
- M33
- Sale
- M23
- Brooklands
- M22
- Northern Moor
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 06,2021
Sep 06,2021
1
people found
this helpful
this helpful
Terrible service , the agents are not even responding to emails. We have been trying to resolve an issue, but no agent is responding...
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Apr 26,2021
Apr 26,2021
0
people found
this helpful
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The post-sales services and maintenance are disappointing. We have been following up on a heater issue and its been almost 2 months no return calls, maintenance. Strongly disappointed on the post sales services....
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Dec 31,2019
Dec 31,2019
0
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Upon the renewal of my tenancy agreement, I have had tried multiple times to contact the letting agent Max to discuss the terms of the contract. After no response from phone calls and emails, I have personally gone into the branch and found that none ...
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Oct 05,2019
Oct 05,2019
0
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Terrible service.
Not fixing the boiler complaint even after 3 weeks in this winter.
Some other fault is pending for 6 months without resolution....
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Aug 31,2016
Aug 31,2016
0
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We are the oversea buyer from Hong Kong and have no knowledge about the real estate market in Manchester! Carolyne and her team(one staff seat at first chair on left helped us selected very short and good list per our request, another her colleague ...
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Comment on agent fees
We are the buyer so the seller paid the charge for this flat
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Nov 23,2015
Nov 23,2015
0
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I bought my property through Thornly Groves in Sale. The service provided was excellent form start (Initial viewing) to finish (Collecting the keys). Communication was excellent form the whole team and Chris Bond dealt with any issues promptly and efficiently. I would recommend Thornly Groves....
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Feb 26, 2016
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(1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Chris and Chloe!
I am really pleased you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Nov 11,2015
Nov 11,2015
0
people found
this helpful
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We found our prospective rental property through RightMove and contacted Thornley Groves for a viewing. They were efficient and helpful. Lucy was the agent to met us at the property for our first viewing, she was knowledgeable about the property, in terms of rent, room ...
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Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great customer service you received from Chris, Jade and Natasha!
I am really pleased you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Nov 11,2015
Nov 11,2015
0
people found
this helpful
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The service I received when selling my house with Thornley Groves was fantastic. Carolyne was extremely professional, keeping me informed all the way along the selling process. She explained everything to me in detail and every request I made was met with a very positive ...
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Comment on agent fees
Very competitive.
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Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Carolyne and Sue!
I am really pleased you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Nov 03,2015
Nov 03,2015
0
people found
this helpful
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Thornley Groves were excellent from start to finish with a very professional approach. The sale of our property was very swift and it moved very quick, although we were not in a position to progress they were very patient with us. Chris communicated with us ...
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Feb 26, 2016
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(1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Chris!
I am really pleased you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Sep 25,2015
Sep 25,2015
0
people found
this helpful
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The marketing of our property by Thornley Groves was professional and thorough and we achieved a sale within six weeks. Indeed we had two offers on consecutive days. However due to an issue with the buyer at the bottom of the chain there was a ...
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Sep 08,2015
Sep 08,2015
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The team at Thornley Groves are great and having used them yet again in what was a long difficult sale this time , their communication and commitment to push the sale forward has been a vital part and much needed addition to the overall excellent service ...
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Sep 01,2015
Sep 01,2015
0
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Chloe and Tasha were extremely helpful from the start. They were friendly and quick to respond to requests and questions, providing a very good impression of Thornley Groves.. I cannot recommend them highly enough. Thanks for your help and assistance......
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:59 PM 01/12/2016 by Hannah Marsh
