This Nigel is simply an * as far as I am concerned

This gentleman sounds like Dominic Cumming and his travel arrangements and his story telling. Maybe he was just sight seeing and checking out his binoculars. Whilst other agencies may offer a service were they get their clients do do their viewings it is not something we would ever do, especially in Covid times. I clarified numerous times that a viewing was not possible. As for me being far from energetic its funny as i personally conducted 6 accompanied viewings (with Covid protocols in place) on that property and was energetic enough to secure a full asking price offer accepted by our clients. We can accept that you will not recommend our services and we can only wish you the very best going forward. My clients fully support me in this and you can't take this away from their very good experience of Lock & Key and our excellent review we received from them.

Warm regards

Well it is clear to me that Nigel at Lock & Key has clearly mislead his clients and spun them his version of events with regards to what was said on our call. Yes his sellers are happy their property has sold and are therefore likely to support his rebuttal of my review but he has clearly misinformed them of the facts in this scenario.
The situation indeed started with what was a very keen interest from myself in viewing a property but it was apparent very quickly that Nigel gave the ‘impression’ that couldn’t be bothered! Maybe a stressful morning or there was a busy afternoon ahead, either way Nigel’s attitude on the phone was far from energetic at the start and it just got worse throughout the call. However, what is absolutely incorrect is that I suggested I would just go and knock on the door. Why would I, or anyone for that matter travel for several hours to view a property without an appointment?! What was actually the case was I asked that if he had no appointments available, would the seller be able to accept a viewing in person? This question was posed as this is something I have experienced very recently first hand with other agencies. A simple clarification on the matter along the lines of this isn’t possible in this case would have sufficed. I wouldn’t have just turned up and I think anyone reading this would know that but nice try.
I do understand you feel the need to defend your position Lock & Key but I would suggest that if you maintain your professionalism at all times then all of this could have been avoided...
Notwithstanding the above, I maintain that my initial statement is accurate. I don’t make the effort to write reviews on mediocre service, only extremely good or incredibly poor experiences warrant the time to write such a lengthy review and I again reiterate that I will not use or recommend that anyone use this estate agent.

We do not accept this and neither do our clients who backed our decision. Unfortunately for us this gentleman tried to get access to a property which we politely said could not happen on that said day. He tried to ask many times over in different ways and we politely said no. He then suggested he would just go direct and knocking on the door of the said property direct. With Covid rules and protocols this is not acceptable behaviour and one that we firmly gave a more direct response too. My clients were updated in fact of this gentleman and his intentions and they would have happily told him to go away and would have been not as polite as us. The said property sold stc for the asking price that day! Our Clients gave us a glowing testimonial on google and 5 stars on how we handled their sale and this gentleman. Here it is - Excellent service from lock &key, had 6 viewings within 24 hours, sold for the full asking price. Special thanks to Nigel for ensuring that all covid rules we followed, and for firmly putting in his place one random guy who thought he could just rock up,knock on my door and wander in. Highly recommend a very professional outfit, cheers.
Excellent service from lock &key, had 6 viewings within 24 hours, sold for the full asking price. Special thanks to nigel for ensuring that all covid rules we followed, and for firmly putting in his place one random guy who thought he could just rock up,knock on my door and wander in. Highly recommend a very professional outfit, cheers. Best Wishes, Mr Howard.