100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Jan 16,2013
Jan 16,2013
4
people found
this helpful
this helpful
Since Natalie left, Ellis and Co have gone downhill. The service I have received since she left has been appauling especially by David Benson who is incapable of resolving any of my issues. Paperwork has gone missing. The staff he manages have not turned up for viewings and left potential tennants outside my property in the freezing cold.
David Benson can not be trusted with sending out correct invoices - All Landlords out there be AWARE!. I should have been paying 5% commission as agreed in writing but he overcharged me by an extra 3%. When I tried to resolve this is was extremely unprofessional and ended up putting the phone down on me. [Removed] I will never ever use or recommend Ellis and Co in Stanmore to anybody.
David Benson can not be trusted with sending out correct invoices - All Landlords out there be AWARE!. I should have been paying 5% commission as agreed in writing but he overcharged me by an extra 3%. When I tried to resolve this is was extremely unprofessional and ended up putting the phone down on me. [Removed] I will never ever use or recommend Ellis and Co in Stanmore to anybody.
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Jan 22, 2013
It is true that I hung up on this person but only in response to a torrent of unjustified abuse. Unable to have a reasoned conversation and complete inability/unwillingness to see any other point of view. Jan 21, 2013
Claire, I am sorry to read your comments and would invite you to please put your complaint in writing to us by post or e-mail, and we will deal with such with no delay. We take all negative comments seriously and would always try and resolve any issues outstanding.Best regards
Keith Comley. Director.
[email protected]
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Latest Reviews
15th Oct 2020
reviewed by 'Manjula'
12th Nov 2019
reviewed by 'yvonne'
12th Nov 2019
reviewed by 'Marilyn'
19th Sep 2018
reviewed by 'Julien'
28th Nov 2016
reviewed by 'Nazee'
28th Jun 2015
reviewed by 'Indie'
Opening Hours
Address
Ellis & Co
66 The Broadway
Stanmore
Greater London
HA7 4DU
020 8954 0066
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £600,000 | £600,000 |
| Lettings | 100% | 75% | £1,575 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 6 | 1 | 3 | 2 | 1 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 15,2020
Oct 15,2020
0
people found
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this helpful
I decided to opt for Ellis having considered two other agents who gave me different valuations. What made my mind up was the positivity and optimism right from the outset from the Ellis reps, who immediately recognised the potential in the property and what buyers ...
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Nov 12,2019
Nov 12,2019
0
people found
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We moved from Spain in September. Anna Gilford the letting agent in Stanmore was most helpful in finding us a delightful apartment very quickly, exactly in the area we had requested.
Yvonne...
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Nov 12,2019
Nov 12,2019
0
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Would like to express a good level of satisfaction for the attention and service received from Anna Gilford in the letting of my property recently in Stanmore.
The tenant was properly checked out and the procedures were processed efficiently.
Marilyn C...
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Sep 19,2018
Sep 19,2018
0
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We had a house rented from Ellis and co and they did everything possible to stop our deposit even if we gave back the property in a much better condition than when it was given to us .I wouldn't recommend this agency to tenants from ...
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Sep 20, 2018
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(1)
On 18/09 I emailed the Landlord the Check Out report and asked him to confirm he was happy for us to release the deposit back to tenants. On 28/08 I emailed the Landlord again as hadn't heard back from him and emailed the Tenant to let her know.
My colleague subsequently spoke to the Landlord. The Landlord advised the property was not cleaned to professional standard and bathroom cabinets and a bike was left in the property which had to be removed and disposed of, all at a cost of £250. On ...
Nov 28,2016
Nov 28,2016
0
people found
this helpful
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I am very happy with the service I have received from Ellis & Co with the place I rented through them. The whole procedure of rental was smooth and easy. The most importantly I would like to praise the management skills of David Benson. He is ...
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Comment on agent fees
Fair
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Jun 28,2015
Jun 28,2015
2
people found
this helpful
this helpful
Max Heath was extremely polite and in hindsight, we wish we had continued to use him. We insisted on using someone with more experience, as we had previously been let down by another local agent. Keith Comely was unprofessional and rude from the very start. ...
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What agent could do to change your mind?
Have been polite and helpful!Attached Filesnbsp;
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“Completely disorganised office, clueless staff and unprofessional. The staff lack ......”
Mar 28,2013
Mar 28,2013
4
people found
this helpful
this helpful
Completely disorganised office, clueless staff and unprofessional. The staff lack knowledge and they don't know what they are doing. Its a shambles and i would not recommend them....
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Mar 28, 2013
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(1)
Dear xxxxxx,
I am the Franchise Field Manager for Ellis and Co.
I am sorry to hear you feel you have had a poor experience at the Stanmore branch of Ellis and Co. We do have a complaints procedure which I will be more than happy to send to you. Please get in touch with me at [email protected]
Alternatively, you are more than welcome to pop into the office and discuss your concerns with Keith Comley (Director).
Kind regards
Claire Kingsford ...
Jan 16,2013
Jan 16,2013
4
people found
this helpful
this helpful
Since Natalie left, Ellis and Co have gone downhill. The service I have received since she left has been appauling especially by David Benson who is incapable of resolving any of my issues. Paperwork has gone missing. The staff he manages have not turned up ...
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Jan 22, 2013
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(2)
It is true that I hung up on this person but only in response to a torrent of unjustified abuse. Unable to have a reasoned conversation and complete inability/unwillingness to see any other point of view. ...
Jul 12,2012
Jul 12,2012
0
people found
this helpful
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The team was very speedy on finding viewers and they are also quick on sending me feedback. Tommy found me good new tenants very quickly. He arranged a meeting for me, the new tenants and the tenants' landlord. I felt totally confident that me property ...
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Jul 06,2012
Jul 06,2012
3
people found
this helpful
this helpful
We decided to use Ellis and co due to a visit from Natalie...she was 1st class and in constant contact,,,,,,all was great..UNTIL she left for pastures new....It went completley down hill from there,from regularly leaving the property open,no contact,...
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Jun 29,2012
Jun 29,2012
0
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We have been renting the property for over 5 years now from Ellis & Co. Stanmore. David has always been responsive to queries and had them resolved very quickly. Him and the team at the branch are very friendly and do understand that even though the place ...
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Jan 18,2012
Jan 18,2012
0
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Natalie and all the team at the Branch were helpful and provided sound advice throughout the process. Natalie was proactive and in touch throughout to ensure that the sale went through. What we appreciated was that they took our requestes with regards to the viewings ...
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Jan 06,2012
Jan 06,2012
0
people found
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We had a visit from each of the estate agents in Stanmore when deciding to sell the property. The reason we chose on Ellis & Co was Natalie Shachar, she appeared honest and interested in working for us. This carried on throughout the process and resulted ...
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Dec 27,2011
Dec 27,2011
0
people found
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this helpful
We have been searching for a property to rent for months and have dealt with agents from many different companies. There have been situations where agents never returned our call, or booked us for a viewing but didn't turn up (!), or kept pushing properties to ...
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Dec 25,2011
Dec 25,2011
0
people found
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Excellent service and highly recommend Ellis & Co in Stanmore. Tommy Street was our agent and he was diligent and thorough in providing all the necessary help in finding our flat and ensuring a swift move in....
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Dec 23,2011
Dec 23,2011
0
people found
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We had a very good experience with Ellis and Co. The process of our offer and acceptance was quick and it was always pleasant dealing with Natalie. We arranged several viewings with builders and family members and the agents were always accommodating. We asked many ...
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Dec 20,2011
Dec 20,2011
0
people found
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Everyone in the office was very helpful and accomadating, particulary Tommy who went out of his way in helping me find my ideal property...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
