100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Apr 12,2021
Apr 12,2021
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Me and my girlfriend decided to move in together unfortunately we can't afford to buy a house so we decided to rent one. After no luck since January we came across an ad from this agency. It happened that the house ticked most of the boxes so we decided to go ahead with the renting procedure based on photos and videos provided by the agency. We have paid the holding deposit of more than £200 and were hoping the whole process will go smoothly. Unfortunately there was a problem with my references running by a third party company. It happened that I had a CCJ (country court judgement) issued on my name. After finding out about the issue the same dayI have managed to pay outstanding £30 and inform the agent about it. My explanation was not satisfactory for the agency and they have requested a proof of payment which I was expecting to receive by post.
In the meantime the tenants moved out from the property and we have the offer to see the house for the first time. However we also received an email from the agency pointing out a list of about 8 issues and damages to the property. We were also informed that we won't be able to move in by the already discussed date as some of the issues were health and safety hazard.
When we finally had a chance to view the property It was clear as the property hasn't been renovated for a really long period of time. The walls were patchy and dirty. Paint all over varnished woodwork. The floors dirty and squeak with every step. Addition to the list of issues was the fact the whole house had only two 1970s electric storage heaters. One in the living room and one in the hallway upstairs. So no heating in both bedrooms, bathroom or kitchen. Also the style of coming off the wall wallpaper in the utility room was suggesting that the house hasn't been refurbished since the 70s.
After the agent failed to provide us with the date of repairs and potential move in date plus our viewing experience we decided not to go any further with the renting procedure. Disappointed with the extremely low standard of the property and the issues pointed out by the agency we were hoping to get our invested money back. However that same day I received email from the branch manager saying that they will hold our money as:
"You decided not to proceed with the tenancy.
You failed to take all reasonable steps to enter into the tenancy (and we and the landlord have
taken all reasonable steps to enter into a tenancy agreement with you).
You provided false or misleading information regarding your ability to meet the referencing
criteria outlined in the application to rent."
I am extremely disappointed with the service this agency has provided and the decision about holding the deposit was just out of order especially in such a difficult time for everyone especially a young couple trying to find a dream home.
In the meantime the tenants moved out from the property and we have the offer to see the house for the first time. However we also received an email from the agency pointing out a list of about 8 issues and damages to the property. We were also informed that we won't be able to move in by the already discussed date as some of the issues were health and safety hazard.
When we finally had a chance to view the property It was clear as the property hasn't been renovated for a really long period of time. The walls were patchy and dirty. Paint all over varnished woodwork. The floors dirty and squeak with every step. Addition to the list of issues was the fact the whole house had only two 1970s electric storage heaters. One in the living room and one in the hallway upstairs. So no heating in both bedrooms, bathroom or kitchen. Also the style of coming off the wall wallpaper in the utility room was suggesting that the house hasn't been refurbished since the 70s.
After the agent failed to provide us with the date of repairs and potential move in date plus our viewing experience we decided not to go any further with the renting procedure. Disappointed with the extremely low standard of the property and the issues pointed out by the agency we were hoping to get our invested money back. However that same day I received email from the branch manager saying that they will hold our money as:
"You decided not to proceed with the tenancy.
You failed to take all reasonable steps to enter into the tenancy (and we and the landlord have
taken all reasonable steps to enter into a tenancy agreement with you).
You provided false or misleading information regarding your ability to meet the referencing
criteria outlined in the application to rent."
I am extremely disappointed with the service this agency has provided and the decision about holding the deposit was just out of order especially in such a difficult time for everyone especially a young couple trying to find a dream home.
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Latest Reviews
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24th Feb 2020
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Opening Hours
Address
Taylors Estate Agents
33 Badminton Road
Downend,Bristol
Avon
BS16 6BB
0117 322 6030
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £150,000 | £150,000 |
| Lettings | 0% | 50% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 02,2024
Aug 02,2024
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I would like to give Jane Cook a massive 12/10 for her exceptional service every dealing I have had with her she really does go that extra mile for service . I was having massive issues with solicitor and if she had not stepped in my mothers ...
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Apr 12,2021
Apr 12,2021
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Me and my girlfriend decided to move in together unfortunately we can't afford to buy a house so we decided to rent one. After no luck since January we came across an ad from this agency. It happened that the house ticked most of the ...
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Feb 24,2020
Feb 24,2020
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Lily has been helpful throughout the letting process. She has answered our questions and has always been kind to us....
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Jan 26,2019
Jan 26,2019
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Joel, Heidi & Alex. Many thanks for your informative, enthusiastic, and professional service, delivered with consummate style. Regular updates provided, often in person. A reassuringly simple & satisfying experience. I whole heartedly recommend this team....
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Comment on agent fees
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Mar 13,2018
Mar 13,2018
1
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Having been a tentant of Taylors (Countrywide) and subjected to unscrupulous practices. Tip: Do your research and check reviews before parting with your hard earned cash. Statute law needs to address the erosion of tenant's rights, by putting rogue traders out of business!...
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Comment on agent fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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