94% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
96% lettings fee satisfaction
Apr 06,2021
Apr 06,2021
0
people found
this helpful
this helpful
The experience I had with Beresford(Hornchurch) is like buying at an auction!I was not told by the estate agent there was a better offer put on the table or ask if the amount is my final or best offer. So, Seller of 47 Frimley Avenue, Hornchurch, Essex, RM11 3PX, you could have got more for your property if I was given the chance to up my offer. I called the estate agent after I received a message stating that the vendor declined my offer and decided to go with someone else. I was not given the opportunity to make a higher offer! I told the estate agent several time during the conversation over the phone I am not happy with the name he is calling me so please refer to me by my first name. He carries on calling me the same name.
I have wasted my time looking at the property! I have offered the full asking price for the property. So how would someone knows to offer more ?! It's not an auction! Not happy with their service! The experience left me feeling they already made up their mind on who they want to give the property. Are there any decent estate agents in Essex?!! This seems to be a problem!
I have wasted my time looking at the property! I have offered the full asking price for the property. So how would someone knows to offer more ?! It's not an auction! Not happy with their service! The experience left me feeling they already made up their mind on who they want to give the property. Are there any decent estate agents in Essex?!! This seems to be a problem!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
16th Dec 2024
reviewed by 'John'
25th Nov 2024
reviewed by 'Glenn Surridge'
7th Nov 2024
reviewed by 'Mr & Mrs Durrance'
30th Oct 2024
reviewed by 'Fran Arjona'
18th Oct 2024
reviewed by 'Paul'
23rd Sep 2024
reviewed by 'Jacquie'
Opening Hours
Address
Beresfords
135 High Street
Hornchurch
Essex
RM11 3YJ
sell: 01708 474 034 lett: 01708 470 222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 98% | £210,000 | £111,000,000 |
| Lettings | 93% | 96% | £850 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 8 | 1 | 51 | 0 | 19 | 2 | 7 | 3 |
Areas covered
- RM11
- RM11 1
- RM11 2
- RM11 3
- RM12 4
- RM12 5
- RM12 6
- RM13 7
- RM13 8
- RM13 9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Dec 16,2024
Dec 16,2024
0
people found
this helpful
this helpful
I am pleased with the service I have received
from the Beresford staff.in all respects of the
sale....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25,2024
Nov 25,2024
0
people found
this helpful
this helpful
All the staff at Beresfords Hornchurch have been so helpful and professional throughout this process . A special mention to Michaela who initially viewed the property and gave me a clear and honest indication of how she thought the sale would progress and everything she advised ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2024
Nov 07,2024
0
people found
this helpful
this helpful
Michaela and Scott from the Hornchurch branch have enabled us to move to our dream home. They understood our situation in needing to sell our home fast so we could secure our forever home. They showed compassion, were efficient, professional in all aspects of our ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2024
Oct 30,2024
0
people found
this helpful
this helpful
I had a fantastic experience with Beresfords, especially thanks to Michaela. From start to finish, Michaela was professional, attentive, and genuinely cared about my needs. They guided me through every step, always available to answer questions and offer reliable advice. I felt supported throughout the ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 18,2024
Oct 18,2024
0
people found
this helpful
this helpful
Excellent service, I was kept informed throughout the process and always given helpful advice and suggestions....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2024
Sep 23,2024
0
people found
this helpful
this helpful
Scott leads a wonderful team. They were extremely kind, following my Dad's death, and they handled the sale with kindness and efficiency throughout the process. I've only been able to tag Scott and Ellie but Michaela was awesome too. I trusted all of them from ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 28,2024
Aug 28,2024
0
people found
this helpful
this helpful
I would highly recommend Michaela. Quick responses. She is very helpful and friendly....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 28, 2024
View all comments
(1)
Hi Varsha,
Thank you for taking the time to post your 5 star award and recommendation for Michaela who is based at our Hornchurch office. I am pleased you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager ...
Aug 21,2024
Aug 21,2024
0
people found
this helpful
this helpful
I have purchased my 1st property thru Beresfords and i am very pleased and happy with the way they operate and handle customer satisfaction, very prompt, polite and helpfull, specially my agents Ms Ellie she was so professional at every stage untill completion, she made ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 28, 2024
View all comments
(1)
Hi Vishal,
Many thanks for your 5 star award and kind comments for the team at our Hornchurch office and in particular Ellie, your main point of contact. The team are all focused on providing the best possible customer service, from the first point of contact through to exchange and completion. They will be pleased to hear you were impressed and will look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager ...
Aug 20,2024
Aug 20,2024
0
people found
this helpful
this helpful
The staff at Beresfords were helpful and kept me up to date with viewings and the sale progress. The house was on the market for longer than expected and sadly did not reach the recommended value by Beresfords....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29, 2024
View all comments
(1)
Many thanks Angela for your 4 star review for the team based at our office in Hornchurch. I am pleased to hear they communicated well with you throughout the sale of the property. Please note, whilst the team will be focused upon achieving the best possible price for a property, it will always depend on what a person is prepared to pay.
We appreciate you sharing your experience and hope we can be of further assistance in the future.
Alison Horsley. Customer Service Manager ...
Aug 16,2024
Aug 16,2024
0
people found
this helpful
this helpful
Excellent service, no hassle from start to finish, quick house sale....
read full review
read full review
Was this helpful?
Yes
Yes
May 07,2024
May 07,2024
0
people found
this helpful
this helpful
Jack Williams has been dealing with the purchase of my girlfriend and I’s first home and he has been brilliant. He has always answered my calls (or got back to me quickly if he wasn’t around), he provides regular weekly updates which really ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10,2024
Apr 10,2024
0
people found
this helpful
this helpful
Excellent service from both Scott and Michaela to secure the sale of our home.
Continued updates throughout and being on hand to answer any questions during the process....
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Apr 08,2024
Apr 08,2024
0
people found
this helpful
this helpful
Excellent service received by Michaela and the whole of the team. Correct advice on market value by Scott ensured my property was priced competitively and generated plenty of interest. Got a buyer very quickly though unfortunately they pulled out as we neared exchange of contracts. ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 02,2024
Apr 02,2024
0
people found
this helpful
this helpful
We cannot thank Michaela enough for all her help with this process! Super knowledgeable, helpful and reliable every step of the way. She kept us in the loop from start to finish and was always at the end of the phone when we needed her. 5 ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 19,2024
Mar 19,2024
0
people found
this helpful
this helpful
Firs time, best agent ever, from Reece to Michaela and Scott. We couldn't have asked for more. Everything that embodies professionalism is what they have....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25,2023
Oct 25,2023
0
people found
this helpful
this helpful
Great team, did all the viewings, would definitely use them again...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2023
Oct 24,2023
3
people found
this helpful
this helpful
We’ll deserved 5* for Karen,Amy and Holly for smooth start of tenancy especially for Karen
Much appreciated...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 22, 2023
View all comments
(1)
Thank you for your 5-star rating and kind words in regards to your recent experience with our lettings team at Hornchurch, but especially Karen, Amy and Holly. We look forward to working with you again in the future. ...
Sep 05,2023
Sep 05,2023
2
people found
this helpful
this helpful
Very helpful throughout the process of renting a property ,good communication via email and calls to complete the completion of a new home...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 22, 2023
View all comments
(1)
I greatly appreciate your feedback and was pleased to hear that you found our team helpful and that they maintained good communication throughout the process. We wish you all the best in your new home. ...
Aug 03,2023
Aug 03,2023
0
people found
this helpful
this helpful
Trouble free let and helpful friendly staff. Would not hesitate to use in the future....
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Sep 22, 2023
View all comments
(1)
Thank you for your recent review and 5-star rating. I was delighted to read about your trouble-free experience with your team and we are grateful for your kind words regarding our helpful and friendly staff. We look forward to assisting you again in the future. ...
Jul 12,2023
Jul 12,2023
0
people found
this helpful
this helpful
Emailed message to Karen, Manager at Upminster Lettings, for tenant re maintenance issue. Prompt response received. While writing, I have found Karen and her team have dealt with my queries in the past very efficiently....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28, 2023
View all comments
(1)
Susan,
Thank you for your recent review regarding the service you received from our lettings team at Hornchurch. It is great to read that when an issue did arise it was dealt with promptly and efficiently. We hope to continue our good business relationship going forward. ...
Jul 08,2023
Jul 08,2023
0
people found
this helpful
this helpful
Professional and very helpful. Karen and Jordan have always provided a first class service...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28, 2023
View all comments
(1)
Demetriou,
I wanted to thank you for leaving such a positive review in regards to your recent dealings with our team at Hornchurch lettings. It is great to read that you have received a first class service and our team members have been both professional and helpful. We look forward to continuing to work with you in the future. ...
Jul 07,2023
Jul 07,2023
0
people found
this helpful
this helpful
Very satisfied with the excellent advice offered, and the friendly and professional service provided during the sale process....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2023
Jul 07,2023
0
people found
this helpful
this helpful
Peter and all the Beresfords team have been polite professional and extremely helpful thank you would recommend...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 26,2023
Jun 26,2023
0
people found
this helpful
this helpful
Staff efficient answered questions promptly. Any issues were dealt with promptly. Beresfords can not be held responsible for people who feel the need to make things awkward. When they happened they dealt with it efficiently...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 23,2023
Jun 23,2023
0
people found
this helpful
this helpful
I would like to commend Ben Roscoe at Beresfords in Hornchurch for his constant support, empathy, professionalism and hard work during a stressful period. Thanks to Pete too. I would have no hesitation in recommending Beresfords to anyone. Thankyou....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2023
Jun 21,2023
1
people found
this helpful
this helpful
Ben was an absolute professional, extremely knowledgeable, totally informative and extremely patient, with friendly,but experienced advice....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2023
Jun 17,2023
0
people found
this helpful
this helpful
Scott and Ben were both very helpful and made my moving process a smooth one!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 15,2023
Jun 15,2023
0
people found
this helpful
this helpful
My experience with the Beresfords team was excellent. Peter was always available, friendly and helpful! He constantly keep me updated and made sure the process was as smooth as possible. Top agent! I look forward to working with Peter and the Beresfords team again....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 08,2023
Jun 08,2023
0
people found
this helpful
this helpful
Excellent support and service throughout our house moving process , easy to get through to speak to agent from the start. Quick reply to emails . Fantastic service from the branch manager, Ben and Peter, property consultant throughout the process of viewing arrangements, confirmation of offer, exchange ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2023
Jun 06,2023
0
people found
this helpful
this helpful
Particularly impressed with how helpful Peter Spencer is. Always returned calls and was genuinely wanting to help....
read full review
read full review
Was this helpful?
Yes
Yes
Lauren
(26)
Lauren
(18)
Charlie
Scott
(13)
Jordan
Michaela
Karen
Ellie
Jayne
(3)
Lauren
(3)
Ian
Abby
William
Samantha
(0)
Jake
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.beresfords.co.uk/complaints-procedures/
Last updated at 9:39 AM 08/08/2017 by allAgents
Awards won by Beresfords, Hornchurch RM11 3YJ
-
2024
Best Estate Agent in Hornchurch
-
2024
Best Estate Agent in RM11
-
2023
Best Letting Agent in Hornchurch
-
2023
Best Estate Agent in Hornchurch
-
2023
Best Estate Agent in RM11
-
2023
Best Letting Agent in RM11
-
2022
Best Letting Agent in RM11
-
2022
Best Letting Agent in Hornchurch
-
2022
Best Estate Agent in RM11
-
2022
Best Estate Agent in Hornchurch
Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with the individual concerned, I can confirm our internal notes appear to outline a different view to your own with regards to how events unfolded throughout this transaction. These notes are recorded in real time as matters progress and cannot be amended thereafter. Time is of the essence with any potential purchase, particularly as in this case, when a property proves to be popular. Whilst it is in our interest to put forward any offers to a seller, it is ultimately the seller’s choice when deciding which purchaser to go with. A seller’s decision will usually be based on the amount offered and the purchaser’s buying position. Unfortunately in this case, the seller decided to go with another party. Whilst I understand your frustration having missed out, I have been made aware the individual concerned was subjected to abusive language which we will not tolerate under any circumstances.
Alison Horsley, Customer Services Manager