Victoria,

Lets be honest here - you mismanaged the property and didn't follow up on anything without being chased. Calls and emails were constantly ignored. Managing a property is more than forwarding on the odd email. You misled me for 5 months saying I was not entitled to view references, ignored my request to revisit them to check for falsification and then once recieved information was missing. You also are in breach of a subject access request I've put into David Cliff. Congrats on the quick response to my review though!

12 Ruston Close, Reading, RG2 0DA

Dear Kris,

It is disappointing to receive your comments relating to the let and management of your property particularly when we have such an excellent track record in the area.

We are of the opinion that this is an unfortunate event whereby the tenants have simply showed no care for your property whilst in residence, not only breaching the contract, but also COVID-19 rules/restrictions. Both of which were ultimately out of anyone’s control.

As you know the tenants were fully referenced using an independent third party and can confirm you have these references in your possession. The tenants paid routinely every month, leaving with no rental arrears outstanding.

As a company we cannot be held liable for how tenants choose to live and conduct themselves whilst living in your rental property. As a landlord, renting out a property carries risks which can result in potential problems and financial losses.

As we have said to you previously, it is very unfortunate and we totally understand your frustrations and disappointment with how the property has been treated by these tenants.

Tenants are solely responsible for any damage beyond normal wear and tear. This may exceed the value of a security deposit and is still payable. Furthermore, if they have guests in the property who damage either the building or the contents, the tenant bears the responsibility and it is down to the landlord to pursue this independently using the Small Claims Court.

As a company we feel we have gone above and beyond trying to assist and help with this unfortunate situation.

We can confirm that you accepted our goodwill gesture of £576.00 to cover your PainSmith legal fees and expenses. We want to make clear that we were in no way obliged to make this payment to you and this is not David Cliff Property Services Ltd accepting any liability against your claim.

We value our clients and seriously review any constructive criticism that we receive. If you remain dissatisfied with our final viewpoint, you can then contact The Property Ombudsman to request an independent review.

Their address is:

The Property Ombudsman
Milford House
43 – 55 Milford Street
Salisbury
SP1 2BP

or you can find their website www.tpos.co.uk

Kind Regards,

Victoria Farmer