Birchills
Leytonstone, London, E11
4.9/5, 241 reviews
95% recommended
96% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
95% lettings fee satisfaction

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“Poor communication, zero professional etiquette...”

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Apr 02,2021
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By: 'Priscilla'
Apr 02,2021
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STAY AWAY - POOR SERVICE, LACK OF COMMUNICATION & PROFESSIONAL ETIQUETTE

If you're looking for an estate agent that will NOT reply to your offer, difficult to get a hold of, with poor client communication then go ahead, but 1st time buyers you've been warned......
As a first time buyer I placed an offer through this estate agent ** via email attaching all the necessary documents requested on Monday 2nd April. I had received no reply, acknowledgement or feedback till this date. I called the office number many times in subsequent days, just to either speak to a colleague * in lettings several times explaining I had left an offer and wanted a response/call back. He assured me he allegedly left several messages with ** requesting a call back. Understanding that they may be up and down on viewings, I patiently waited for any type of response from ** after calling the office, emailing, and his mobile.... Needless to say they have left a bad taste in my mouth, hence would rather not spend almost 500k of my hard earned great british pounds on a property where the estate agents are AWOL.

I complained to office and finally ** later called not to apologise for lack of communication or with compassion for my experience (which as a reasonable person, I would have accepted and turned a new leaf with them) but rather the old school boy excuse of “I didn't receive your calls or email offer........maybe your file was too big” and “if you can't reach me on email or phone [another LOL moment] whatsapp me.” This was almost laughable as I had attached only 1x passport copy, 1x page aip and 1x bank statement as requested not a 100,000,000,000 line excel document. Not to mention the email was nicely in my sent items folder of which I can attach evidence of. I have GDPR concerns which I will be raising as this is sensitive data he is claiming to have not received when I replied directly to their email.

Long story short, I placed a lot of trust in these guys to help guide me through the process of placing an offer etc and felt dejected, stressed, disappointed as a result. The only good I can do is warn others. Think about what you need from an estate agent - basic communication in my opinion is essential.
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Latest Reviews

View all Reviews 241
29th Apr 2024
reviewed by 'Khuram Imtiaz'
“The team at Birchills Estate Agency are very professional, we rented a property just this month. The service was amazing, ......”
28th Feb 2024
reviewed by 'Viktors'
“I received a lot of good things from your agency and many thanks to Alice, she helped us a lot, ......”
27th Feb 2024
reviewed by 'Jade'
“Our move with Birchills was so quick and seamless. We viewed the home and moved in within a week. In ......”
1st Dec 2023
reviewed by 'Mr. Simon Myers'
“Peter & Alina really do leave no stone unturned and offer a very comprehensive personal service that often extends past the ......”
15th Nov 2023
reviewed by 'Hashim munir'
“I simply cannot explain in words, how talented kind and accommodating Birchills ltd have been to me and my family ......”
15th Nov 2023
reviewed by 'Onay'
“The Birchill’s team are great. As a landlord it was very reassuring they carried out their appropriate reference and ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Birchills
742 High Road
Leytonstone,London
Greater London
E11 3AW
0208 530 7141

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 100% £300,000 £1,350,000
Lettings 98% 95% £700 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
64 3 107 5 26 0 18 2 14 2
Areas covered
  • E11
  • IG10
  • E10
  • IG8
  • E18
  • IG9
  • E4
  • IG7
  • IG4
  • E11
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Thank you...”

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Apr 29,2024
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Alice
By: 'Khuram Imtiaz'
Apr 29,2024
0 people found
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The team at Birchills Estate Agency are very professional, we rented a property just this month. The service was amazing, from when they answered my enquiry from zoopla all the way to receiving the keys. I would 100% recommend them to everyone wanting to rent. I ...
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Feb 28,2024
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Alice
By: 'Viktors'
Feb 28,2024
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I received a lot of good things from your agency and many thanks to Alice, she helped us a lot, everything was done quickly and efficiently...
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“Thank you, Alice!...”

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Feb 27,2024
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Alice
By: 'Jade'
Feb 27,2024
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Our move with Birchills was so quick and seamless. We viewed the home and moved in within a week. In between the process, Alice and the team were patient with us and very attentive, which alleviated our stresses about an intense process. Thank you to ...
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“Peter & Alina ......”

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Dec 01,2023
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Peter Lawrence
By: 'Mr. Simon Myers'
Dec 01,2023
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Peter & Alina really do leave no stone unturned and offer a very comprehensive personal service that often extends past the normal working hours. They really do go the extra yard and give a great service !!...
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“Throughout our journey, Alina demonstrated im......”

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Nov 15,2023
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Alina Biliuta
By: 'niki'
Nov 15,2023
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Throughout our journey, Alina demonstrated immense patience and understanding of my situation. Whether I needed additional time for research or require more information on a particular property, they took it all in stride. They went out of their way to provide me with extra resources ...
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“I recently had the pleasure of working with A......”

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Nov 15,2023
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By: 'Nikolina'
Nov 15,2023
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I recently had the pleasure of working with Alina to purchase a new dream home. From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process, Alina was professional. They were highly knowledgeable about the local market and ...
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“Highly recommended......”

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Nov 15,2023
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Alice
By: 'Hashim munir'
Nov 15,2023
0 people found
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I simply cannot explain in words, how talented kind and accommodating Birchills ltd have been to me and my family specially Alice i highly recommend her for your new house hunt. the procedure was so easy from start to finish....
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“The Birchill’s team are great. As a landlord ......”

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Nov 15,2023
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Dayana
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Alina Biliuta
By: 'Onay'
Nov 15,2023
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The Birchill’s team are great. As a landlord it was very reassuring they carried out their appropriate reference and credit checks to find the right tenants. Definitely 5 stars...
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“Birchills leytonstone Helpful team...”

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Nov 08,2023
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Peter Lawrence
By: 'adnan rafiq'
Nov 08,2023
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. The best real estate company (Birchills leytonstone) we have ever dealt with. Very professional, experienced and helpful team Highly recommend Peter Lawrence no doubt you care about your client thank you som much we had a great time.what a fantastic experience we had with ...
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“Excellent service, really impressed by the pr......”

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Nov 06,2023
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By: 'Ibrar'
Nov 06,2023
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Excellent service, really impressed by the professional attitude of the team. From start to finish the kept me well informed. I will definitely use there service again and will recommend to everyone....
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“Seamless process for becoming a tenant...”

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Oct 30,2023
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Alina Biliuta
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Alice
By: 'Derrick'
Oct 30,2023
0 people found
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Very helpful throughout the process of securing the property and moving in. All questions were answered promptly....
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“Service wise it's very good. The house is ren......”

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Oct 25,2023
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Dayana
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Alina Biliuta
By: 'Jojo'
Oct 25,2023
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Service wise it's very good. The house is renovated well even though it's quite small....
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“Would definitely recommend them...”

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Oct 05,2023
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Dayana
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Alina Biliuta
By: 'Christy'
Oct 05,2023
0 people found
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I want to express my appreciation for the hard work of Birchills ~ Peter, Alina and Dayana. They have proven to be both efficient and aggressive in their approach, making the entire process smoother. Their ease of negotiation was especially helpful....
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“Alina was very friendly and helpful it's alwa......”

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Sep 14,2023
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By: 'Andrei'
Sep 14,2023
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Alina was very friendly and helpful it's always there when you need it . Thank you for everything I wish all the best...
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“Alina was patience, responsive and helpful th......”

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Sep 04,2023
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Alina Biliuta
By: 'george boyle'
Sep 04,2023
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Alina was patience, responsive and helpful throughout a long a drawn out house purchase for us. She really helped to move things along and keep everoyne informed. Would recommend and use agian without hesitation. George...
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“All agents are very helpful and approachable.......”

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Aug 30,2023
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Alina Biliuta
By: 'Sameena'
Aug 30,2023
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All agents are very helpful and approachable. Can contact them any time 7 days a week which is very helpful for working people Like me....
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“Positive: Professionalism,Quality,Responsiven......”

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Aug 10,2023
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By: 'Mine'
Aug 10,2023
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Positive: Professionalism,Quality,Responsiveness, Value. It’s been a great pleasure doing business with Birchills agency. Alina was very professional and responsive. I would highly recommend Birchills, a welcoming and warm experience....
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“Great Assistance in Resolving Initial Rental Repair Issues...”

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Aug 10,2023
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By: 'Mark Moseley'
Aug 10,2023
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Alina has been very helpful in working with our landlord to resolve a number of minor repair issues we have had upon moving in to our new rental home. Thank you, Alina, for your conscientious efforts....
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“Alina and Dayana made the move into my new ho......”

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Aug 10,2023
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Dayana
By: 'Tedd'
Aug 10,2023
0 people found
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Alina and Dayana made the move into my new home a breeze, and were on hand at every step to make the whole process seamless. Keep up the great work....
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“Highly recommend!!!...”

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Aug 09,2023
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By: 'Jack'
Aug 09,2023
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Really Professional Agency. They are pretty fast and always helpful. The team are always there to help. Really recommend them....
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“THE WORST ESTATE AGENT EVER! Please avoid!!! ......”

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Aug 09,2023
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By: 'G'
Aug 09,2023
0 people found
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THE WORST ESTATE AGENT EVER! Please avoid!!! Birchills provided me with tenants who were using my property for illegal activities. This is the tenants they claimed had the best credit checks they had ever seen. I ended up incurring so much cost financially and it ...
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“ALINA AND DAYANA...”

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Aug 09,2023
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By: 'Zubair Patel'
Aug 09,2023
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I have been renting and working with Birchills for the last 5 years almost. Their services and professionalism is nothing short of outstanding. I have full trust with the team and continue to do so....
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“Excellent service...”

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Aug 09,2023
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Dayana
By: 'Rebecca'
Aug 09,2023
0 people found
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I’ve met up with Dayana from Burchill while I was looking for a property to rent and she has been nothing but professional and kind with me, whilst explaining everything I need to know to be able to rent. I’ve had no experience ...
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“Exceptional service and unmatched expertise...”

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Jul 26,2023
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Alina Biliuta
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Dayana
By: 'Rachel'
Jul 26,2023
0 people found
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I cannot praise Alina and Dayana enough for a phenomenal job done! Their professionalism, deep market understanding, coupled with their warm and friendly approach truly set them apart. They guided us through our house sale process, ensuring a smooth, efficient transaction that exceeded our expectations. ...
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“Alina and the Birchills team were great at he......”

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Jun 20,2023
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Dayana
By: 'Georgia'
Jun 20,2023
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Alina and the Birchills team were great at helping us secure our rental. The team were very professional and always on hand to answer questions quickly. Thank you!...
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By: Alina Biliuta
Jun 20, 2023
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Thank you very much Georgia. Was a pleasure. enjoy your new home. ...

“Helpful and Professional...”

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Apr 27,2023
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By: 'Tanjina Akter'
Apr 27,2023
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Alina is very helpful and always professional. She is always there to help the tenant and make sure that everything is ok....
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“Alina is very supportive and kind to all cust......”

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Apr 26,2023
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Alina Biliuta
By: 'Alvin'
Apr 26,2023
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Alina is very supportive and kind to all customers, she helps a lot to resolve our problems... Thank you so much...
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“Alina is very responsive and helpful. She sup......”

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Apr 26,2023
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Alina Biliuta
By: 'Neringa'
Apr 26,2023
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Alina is very responsive and helpful. She supported us through the process of moving into the house and we are grateful...
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“Professional and Supportive...”

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Apr 26,2023
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Alina Biliuta
By: 'Mainul'
Apr 26,2023
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Alina is very professional. She works beyond the hours to support us for any issues. Thanks to her for everything....
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“Alina is a great manager, always available an......”

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Apr 25,2023
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Alina Biliuta
By: 'Alex'
Apr 25,2023
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Alina is a great manager, always available and willing to help. Great job over the whole tenancy period, thanks a lot....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 8:59 AM 09/05/2022 by Peter Lawrence

Awards won by Birchills, London E11 3AW



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