0% sales valuation accuracy
0% sales fee satisfaction
33% lettings valuation accuracy
60% lettings fee satisfaction
Mar 30,2021
Mar 30,2021
0
people found
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Myself and my partner have been renting a property since July last year, through Matthew James Lettings.
Since renting this property we have had nothing but grief with it. It costs us £1600 pcm, all to have the pleasure of drafts coming from the windows, which in turn has caused damp and mould.
A front door which leaked, causing all the rain water to come into the house which took months to replace. However we were given a few hand towels courtesy
of the Agent to place on the floor until such time (helpful).
A oven that was not fit for purpose as on two separate occasions the glass from the door fell out onto mine and my partners feet when closing it.
Two leaks from the kitchen sink that damaged my belongings by getting drenched.
As part of our tenancy agreement we requested that a bathroom door be fitted as there wasn’t one as we wanted privacy. This again took months to be fitted.
A power cut caused by old electrics.
Radiators with no thermostat so you’re either freezing or boiling.
Last but no means least, a leak that came from the radiator dripping onto our kitchen floor.
I’d finally had enough and called the ‘Lettings Director’ that evening, to discuss my dismay. I was rudely told that ‘I shouldn’t be calling him on his private number’ (this was provided to my partner by said person) and that he was ‘trying to put his kids to bed’.
All I can say it thank goodness I have a variety of kitchen utensils to catch all these unwanted leaks and those hand towels.
Since renting this property we have had nothing but grief with it. It costs us £1600 pcm, all to have the pleasure of drafts coming from the windows, which in turn has caused damp and mould.
A front door which leaked, causing all the rain water to come into the house which took months to replace. However we were given a few hand towels courtesy
of the Agent to place on the floor until such time (helpful).
A oven that was not fit for purpose as on two separate occasions the glass from the door fell out onto mine and my partners feet when closing it.
Two leaks from the kitchen sink that damaged my belongings by getting drenched.
As part of our tenancy agreement we requested that a bathroom door be fitted as there wasn’t one as we wanted privacy. This again took months to be fitted.
A power cut caused by old electrics.
Radiators with no thermostat so you’re either freezing or boiling.
Last but no means least, a leak that came from the radiator dripping onto our kitchen floor.
I’d finally had enough and called the ‘Lettings Director’ that evening, to discuss my dismay. I was rudely told that ‘I shouldn’t be calling him on his private number’ (this was provided to my partner by said person) and that he was ‘trying to put his kids to bed’.
All I can say it thank goodness I have a variety of kitchen utensils to catch all these unwanted leaks and those hand towels.
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Oct 05, 2024
I thought it was only for me the attitude, but obviously is yo everyone. I waited this company to fix the boiler more than 3 months , fridge more than a month, window, which was causing mold and I had to keep it open all the time, even during the winter never got fixed, shelves for clothes - never got fixed. Reported multiple times - the answer covid, no people to fix the window, waiting landlords approval. And I have a small kid under 3 years old!!!!!
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Latest Reviews
30th Mar 2021
reviewed by 'Ms Cornwall'
15th Nov 2017
reviewed by 'Julia'
9th Jan 2017
reviewed by 'Ms'
23rd Sep 2015
reviewed by 'Sorcha'
Opening Hours
Address
Matthew James
St James House St. James Road
Surbiton
Greater London
KT6 4QH
0208 390 2266
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £400,000 | £400,000 |
| Lettings | 33% | 60% | £1,050 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 4 | 1 | 1 | 0 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 30,2021
Mar 30,2021
0
people found
this helpful
this helpful
Myself and my partner have been renting a property since July last year, through Matthew James Lettings.
Since renting this property we have had nothing but grief with it. It costs us £1600 pcm, all to have the pleasure of drafts coming from the windows, which ...
read full review
read full review
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Yes
Yes
Oct 05, 2024
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(1)
I thought it was only for me the attitude, but obviously is yo everyone. I waited this company to fix the boiler more than 3 months , fridge more than a month, window, which was causing mold and I had to keep it open all the time, even during the winter never got fixed, shelves for clothes - never got fixed. Reported multiple times - the answer covid, no people to fix the window, waiting landlords approval. And I have a small kid under 3 years old!!!!! ...
Nov 15,2017
Nov 15,2017
0
people found
this helpful
this helpful
Tina has looked after my property for about 7 years now, and I can't recommend her more highly. There is no mountain that she can't transform into a mole hill! Anything urgent is brought to my attention, solutions are suggested, and everything is taken care of ...
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Comment on agent fees
Good - relative to other providers
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Jan 09,2017
Jan 09,2017
16
people found
this helpful
this helpful
My sister and I rented our (now owned) property through Matthew James for just over a year, and I have to say that it was, to date, the most stressful and unpleasant housing process I've ever been through. The gentleman that dealt with the viewings ...
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“Disgraceful service to prospective tenants. Forceful, arrogant and petulant behaviour ......”
Dec 09,2016
Dec 09,2016
3
people found
this helpful
this helpful
Disgraceful service to prospective tenants. Forceful, arrogant and petulant behaviour - especially when we were going through the process of making an offer. They're not out for the interests of the tenant (not even perhaps for the interest of the landlord), they are only interested ...
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Comment on agent fees
Rip off
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Sep 23,2015
Sep 23,2015
6
people found
this helpful
this helpful
All very charming in the beginning. Then once they got the job they were aggressive and intimidating to deal with. Even my solicitor was astounded at their totally unpleasant and unprofessional attitude. Every stage was painful. They were not interested in getting the best price, ...
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Mar 23,2015
Mar 23,2015
7
people found
this helpful
this helpful
Really awful. Everything was fine until we moved in, and then the attitude changed immediately.
Absolutely no customer service skills. Argumentative and intimidating.
We got blamed by their receptionist for causing them more work when asking for simple tasks as per their job as agents!
...
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Aug 29,2014
Aug 29,2014
5
people found
this helpful
this helpful
Absolutely terrible agency! We were going to rent a property and a few days before moving in they say were cant move in as the landlord wants to sell instead. They seemed apologetic, and said they don't want anything to do with the landlord, that ...
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Jul 22,2014
Jul 22,2014
6
people found
this helpful
this helpful
Not only they are not helpful at all but they are rude and racist. It was a nightmare even taking to them. They don't care about their clients unless you are millionaire. Don't use them....
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Jan 06,2014
Jan 06,2014
5
people found
this helpful
this helpful
Bought a flat thorugh them in summer 2013. James Batty is really unpleasant to deal with, if you're a buyer. He will talk to you like he has 100 other customers and you are wasting his time. This was a constant impression after about 7-8 phone calls ...
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Dec 01,2013
Dec 01,2013
0
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The agent was fantastic in dealing with responses necessary when selling my home. He undertook all the required tasks of dealing with prospective buyers as well as keeping me well informed of the whole process. If i had any queriers regarding the sale he would ...
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Mar 21,2010
Mar 21,2010
3
people found
this helpful
this helpful
Inflated prices and misleading sales literature. Watch out for these guys....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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